Livewest have been and continue to be horrendous in their conduct as my Landlords. I have had to be in constant contact with MP Rebecca Smith about a damp and mold issue in my Bungalow. I'm not over 5... もっと見る
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Paul Cook has been amazing! brilliant work start to finish and was chatty but effective in what he did, The kitchen looks amazing, and he is such an asset to the company! much deserved appreciation.... もっと見る
We had a replacement bathroom done by Paul. Paul was thoughtful, respectful and very tidy. I’m always a little on edge when works are being carried out. The bathroom is stunning! Finished to the highe... もっと見る
企業が回答しました
What an exceptional experience with the people doing our bathroom this week. Courteous, friendly, respectful, caring, and so much attention to detail. Especially in this awful heatwave, their work has... もっと見る
企業が回答しました
企業情報
当該企業による記述
We're a leading housing provider in the South West, managing 40,000+ homes from the shores of Cornwall to the Gloucestershire hills.
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4.3
優良
405件のレビュー
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ネガティブなレビューの 96％に回答しています
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The quality of my bathroom is excellent…
The quality of my bathroom is excellent ! Thanks to will . Arron , and Tony , really pleased with it , they were a great team !
2026年7月11日
自発的なレビュー
LiveWest からの回答
Thank you for sharing your feedback. It’s great to hear how pleased you are with your new bathroom and the quality of the finish. We’re glad Will, Arron and Tony made such a positive impact as a team and delivered a result you’re happy with. We really appreciate you taking the time to leave a review. - Aaron.
Chris was very helpful and friendly,I…
Chris was very helpful and friendly,I was able to leave him to it whilst spending time at my carers,they have done an excellent job,many thanks
2026年6月7日
自発的なレビュー
LiveWest からの回答
Thank you for your kind review. We’re really pleased to hear Chris was helpful and friendly, and that you felt comfortable leaving the work in his hands while you were away. It’s great to know you’re happy with the standard of the work completed. We appreciate you taking the time to share your experience - Aaron.
Paul rose was such a lovely guy and did…
Paul rose was such a lovely guy and did such a amazing job. Super friendly and kept us informed the whole time. Kitchen looks amazing. Thank you
2026年7月6日
自発的なレビュー
LiveWest からの回答
Thank you for taking the time to share your feedback, Zoe. We’re really pleased to hear how positive your experience was and that Paul made such a difference with his friendly approach and clear communication. It’s great to know you’re so happy with the finished kitchen. - Aaron.
Dons kitchen
Brilliant kitchen so happy with it , Adam did a amazing workmanship he sure do no is job, and was here every day on time ,I’m very happy with finish of my kitchen’ thank you livewest
2026年6月29日
自発的なレビュー
LiveWest からの回答
Thank you so much for taking the time to leave us such a wonderful review. We're delighted to hear how happy you are with your new kitchen and that Adam's workmanship met your expectations. It's great to know he was reliable, punctual, and delivered such a high standard of work. Many thanks, Lauren
So far our dealings with Elizabeth…
So far our dealings with Elizabeth Lliffe have been absolutely fantastic, polite, and very helpful going above and beyond for us so far. We are so grateful
2026年7月8日
自発的なレビュー
LiveWest からの回答
Thank you so much for taking the time to share your kind feedback. We're delighted to hear that your experience with Elizabeth has been so positive. Thank you again for your lovely comments, we really appreciate your feedback and look forward to continuing to support you. May thanks, Lauren
LiveWest からの回答
Thank you for your review. We’re delighted to hear how pleased you are with your new kitchen and that the work has made such a positive difference. It’s great to know the team delivered a result you’re happy with and met your expectations. Your feedback is really valued and helps us continue to get things right for our customers. - Aaron.
Where I live has.neglected has to go…
Where I live has.neglected has to go to.Omdbusman. i.now have a bunch of bare electric wiring dripping from long box over .my front door area I have been told by council.its a fire breech I contacted them to come around asap but they never even answered me very scared as any spark.gettung near this could start a fire now contacted the fire service to ask fire brigade what to do what.conxerns me most is the livewest attitude and. neglect
2026年7月6日
自発的なレビュー
LiveWest からの回答
Dear Rosemary, thank you for taking the time to leave your feedback. We are committed to maintaining our properties and providing our customers with a safe and secure home for you to live in. Our customer services team will always prioritise those repairs where health and safety is compromised and we would be grateful if you could contact us directly so that we can look into these issues for you as a matter of urgency. The customer services team can be contacted by calling 0300 123 8080 and we will be happy to help. Kind regards, David
Darren Lyons is fantastic
Darren Lyons was Very helpful. Done an amazing job. Highly recommend and would definitely have him do my work again.
2026年7月2日
自発的なレビュー
LiveWest からの回答
Hi Colin, thank you for taking the time to leave such a positive review. We’re really pleased to hear that Darren was so helpful and did an amazing job. It’s great to know you’d recommend him, and that you’d be happy to have him carry out work for you again. Thanks again for choosing LiveWest. - Aaron.
I’m over the moon!
I’m absolutely over the moon with my new kitchen. Adam Hanvey worked tirelessly in the recent heat wave, he was always on time, extremely efficient and polite with great attention to detail. Adam is a great asset to the kitchen & bathroom team at Livewest. I also want to thank Andy the electrician for his excellent job with the electrical work finally Alex Bowden for his professionalism and friendly customer care 😊
2026年6月22日
自発的なレビュー
LiveWest からの回答
Hi Belinda, thank you for your lovely review. We’re so pleased to hear you’re over the moon with your new kitchen. It’s great to know Adam, Andy and Alex's hard work, attention to detail and professionalism made such a difference. We really appreciate you taking the time to recognise the team. - Aaron.
Mark came and replaced our bathroom he…
Mark came and replaced our bathroom he did an excellent job.
He worked in sweltering heat but he carried on regardless.
He was very polite, always on time.
Always cleaned up behind himself.
2026年6月22日
自発的なレビュー
LiveWest からの回答
Thank you for your 5-star review. We’re really pleased to hear you’re happy with your new bathroom and with the service Mark provided. It’s great to know he was polite, punctual and respectful in your home, and that he kept everything clean and tidy throughout, even in the heat. - Aaron.
I am very happy with the outcome come…
I am very happy with the outcome come of my new kitchen Paul rose has done an excellent job he has worked very hard to get it to stander
2026年6月26日
自発的なレビュー
LiveWest からの回答
Thank you for taking the time to leave us a 5-star review. We’re so pleased to hear you’re happy with your new kitchen. It’s great to know Paul worked hard to deliver a positive outcome for you. Thank you again for your kind words. - Aaron.
What an exceptional experience with the…
What an exceptional experience with the people doing our bathroom this week. Courteous, friendly, respectful, caring, and so much attention to detail. Especially in this awful heatwave, their work has not faltered. Our electrician, Adam and our bathroom fitter, James tallimat (I think that’s his last name), has been such an incredible worker. He’s worked sensationally hard, been so helpful and friendly and his craftsmanship is award worthy. So proud of the team and the work he’s completed. Thank you guys!
2026年6月25日
自発的なレビュー
LiveWest からの回答
Thank you, Lauren, for such a thoughtful review. We’re really pleased to hear how positive your experience has been, especially during the recent heatwave. Adam and James will be delighted to know their hard work, care and attention to detail made such a difference. We’re proud to have colleagues like them. Thank you again for your kind words and for trusting LiveWest with your home. - Aaron.
ANGRY
I was really looking forward to my bathroom being refurbished. I picked the colour scheme I wanted a month prior. The workman came on a Monday and commenced work. After they left I looked and to my horror it wasn't the white glitter i'd picked but cracked cement which makes my little bathroom with no window look dark. I rang up the next day and informed the office and told them that's not the colour I picked and wanted it replaced. They refused and said that I had picked that colour so their more or less calling me liar so I stopped the work progressing. If i'd had picked that colour I would have been over the moon after it's installation. It's obviously a mistake on their behalf now their covering it up. Do your job properly Gerrard Thorough from K&B refurbishments, bathrooms & kitchens, you should of put 'your glasses' on instead of my sunglasses on by mistake!
2026年6月15日
自発的なレビュー
LiveWest からの回答
Hi, we’re sorry to read this and to hear how disappointed you are with your bathroom refurbishment. We understand why you feel upset, especially as you had chosen your preferred finish in advance. This is not the experience we want for our customers. Please contact us on 0300 123 8080 or on enquiries@livewest.co.uk with your details and we can look into this further with you. Many thanks, Aaron
Marek did I brilliant job on my new…
Marek did I brilliant job on my new refurbished bathroom ! He did a wonderful job and was very professional and worked extremely hard ! Thank you I am so pleased!
2026年6月15日
自発的なレビュー
LiveWest からの回答
Hi Jeanette, thank you for taking the time to share this lovely feedback. We’re so pleased to hear how happy you are with your refurbished bathroom and that Marek made such a positive impression. Thank you again for your support and kind words. - Aaron.
Livewest definatley need to listen to…
Livewest definitely need to listen to their tennants when they say neighbours drug use is impacting their health and enjoyment of their home. They need to be more pro active . It shouldnt take over a year of complaints and being given compensation for them to listen. The situation is still not properly resolved. After 30 years in my home im desperatley and reluctantley looking for a move. What a shame people who break the law are not dealt with properly. That includes zero pro activeness from the police. Ive had enough the sooner i move the better.
2026年6月19日
自発的なレビュー
LiveWest からの回答
Hi Sian, we’re sorry to read this. We understand how upsetting and exhausting it must be when concerns about neighbours continue for so long and affect your health and enjoyment of your home. This is not the experience we want for you. Please contact us directly on 0300 123 8080 with your details so we can review what’s happened and make sure the right team looks into this further. - Aaron
Mike Williams was very good with my…
Mike Williams was very good with my bathroom refit. Very polite & always on time.
I’m
Very pleased with it & thank you for all your help.
Regards Ana
2026年6月18日
自発的なレビュー
LiveWest からの回答
Hi Ana, thank you for taking the time to provide your feedback. We're so pleased that Mike has provided you with this great service and shown an example of how we strive to complete all repairs and refits. If there is anything further we can do to help, please do not hesitate to contact us. Kind regards, David
We had excellent service from David…
We had excellent service from David Wood. He was very polite, explained very clearly what he was here to do and gave us some very helpful tips on looking after the home and energy saving. We had a lovely chat as he worked and was great with dogs. Very pleased with the service David provided.
2026年6月17日
自発的なレビュー
LiveWest からの回答
Hi Emma, thanks you so much for the lovely feedback. Our colleagues always try to complete their visits causing as little disruption as possible and we're please that you had a good experience with David. If we can be of any further help please let us know. Kind regards, David
Absolutely 200% happy with the kitchen
Absolutely 200% happy with the kitchen, Paul Rose was a lovely guy, nothing too much trouble, top quality finish, must be one of Livewests top fitters, can't praise him enough, many thanks to Livewest and Paul Rose
2026年6月8日
自発的なレビュー
LiveWest からの回答
Thank you for your wonderful review, Ian. We’re delighted to hear how happy you are with your new kitchen and the finished result. It’s great to know Paul provided such helpful service and made the whole experience a positive one. We really appreciate you taking the time to share your kind words and your thanks to both Paul and LiveWest. - Aaron
Today David Wood attended our property…
Today David Wood attended our property to conduct a home condition survey and was very professional, helpful and dedicated to his job.
Very friendly and professional.
2026年6月10日
自発的なレビュー
LiveWest からの回答
Thank you for your lovely review. We’re so pleased to hear that David provided a professional, friendly and helpful service during your home condition survey. It’s great to know he made the visit a positive experience and showed real dedication in his role. We really appreciate you taking the time to share this with us. - Aaron.
Refurbished bathroom
Refurbished bathroom Graham did a fantastic job. Really top quality labour and products.very tidy in his work and very pleasant person.thankyou very much..we're both over the moon with it..jacky and Mike
2026年6月1日
自発的なレビュー
LiveWest からの回答
Thank you for the lovely feedback. Our operatives and engineers take great pride in their work and make every effort to ensure that the required works are completed to a high standard and with as little disruption and inconvenience as possible. We're really pleased that you're happy with the new bathroom, please do not hesitate to contact us if we can help any further. Kind regards, David
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