Excellent service from start to finish! The whole car finance process was very quick, easy, and stress-free. The team was professional, helpful, and kept me informed every step of the way. Everythin... もっと見る
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What made this experience fantastic was Amyfrom Airport cars and Chloe , from my very first query Chloe and Amy was in continuous contact with me. Chloe answered every question perfecty and effectivel... もっと見る
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I have never used finance company before. Paula was so friendly and helpful right from the start. She went through everything clearly and explained certain points I was unsure of with care and respect... もっと見る
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I've dealt with this company for the last four years and I can't recommend them enough. I am a carer so this income is taken into account when many other finance companies will not take this into acco... もっと見る
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企業情報
当該企業による記述
LMO is a family-based company that has been established since 2016. We offer motor finance solutions to Car Dealerships, Brokers and Manufacturers. We pride ourselves on providing exceptional service to introducers and customers.
連絡先
LM Operations Ltd. 88 Harcourt Street, D02DK18, Dublin, アイルランド
- 01695 0414
- lmosales@lmoperations.ie
- lmoperations.ie
4.9
優良
145件のレビュー
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If i could give zero stars I would...
If i could give zero stars I would...
.y finance was taken out a few years ago, I paid it off early, thought no more about it, move forward to half way through 2024 decide to get a mortgage, to which have been denied as this crowd have wrongly marked my file as settlement instead of closed due to paying off my loan early.
After months of struggling to get in contact with someone to amend a credit file which was wrongly marked by LM Operations because I paid off my finance early, finally been accepted to be changed by numerous emails and calls to Central bank of Ireland, now i am still waiting for LM Operations to follow through and change it, this unnecessary length of time has removed my chances of receiving a mortgage, due to there incapability to answer there phones in customer care or emails for that matter, I have contacted every day more or less for the guts of 3 months and still waiting on someone to contact me to give me a time frame to fix what they have been requested to do, i have had left numerous requests for call backs, numerous emails sent by me, and left by staff who are also unable to contact customer care which is outrageous in its own,
Do not pay your finance off early unless you want your credit report ruined by this company.
I feel sorry for the alot of the staff that I have dealt with as they are very nice and genuine and stuck in a place that has no ability to deal with there customers properly,
All I want is my report to be corrected and o can put this behind me, never to deal with LM Operations again..
I just want to point out, I have contacted your customer care team via the email you supplied ( before you edited it and removed thay option) which i an assuming is because you can see the number of calls emails and everything else I have left over the last few months (lmosales@lmoperations, enquiries@lmoperations,
customercare@marshfinance,
And the lm customer care email address).
I have sent numerous emails and requests for a call backs to no avail, and all you have to do is see the request has been granted by the Central bank of Ireland for you to change my credit file which you have not done yet.
I have also now used that link you have also sent which will add to the ignored emails I have been sending.
Assuming someone can look and change that file ASAP, is all I'm looking for.
"Update on your most recent reply "
I have not had the issue resolved, and your statement of a settlement is wrong, as previously explained and sent via email, this is why I have been granted an amendment via CCR if you see the emails sent to you, then you can see this has been requested for youse to change with agreement to change it, this was accepted on the 17th of January and I have emailed across the letter from CCR report,
Just update the file and it can be closed and moved on, this has not been done this far which is just over 3 weeks just I had the amendment granted by CCR, if someone could ring me rather than a back and forth fob off here that would be something, I have been getting in touch constantly to no avail as your staff aren't able to contact customer care, so customer care needs to contact me..
2025年2月6日
自発的なレビュー
Lm Operations からの回答
Dear Collette,
Thank you for sharing your feedback regarding LM Operations. We're truly sorry to hear that your recent experience fell short of your expectations. Your input is invaluable to us, and we’re dedicated to improving our services to ensure future interactions are more positive and aligned with your needs.
Following your update, we have re-shared your feedback to the complaints team.
Warm regards,
LM Operations
Thanks again for everything yous have…
Thanks again for everything yous have done for me with finding a car and then getting me another one especially Gary was brilliant for me every day keeping me in the loop going on and taking he’s own time to help me thanks again
2025年1月31日
自発的なレビュー
Lm Operations からの回答
Hi Ray,
Thank you so much for sharing your positive experience with LM Operations and especially with Gary. We're thrilled to hear that he was instrumental in not only finding you a car but also in securing a replacement when needed. His commitment to keeping you informed every step of the way and going the extra mile to assist is a great example of the dedication we strive for at LM Operations.
We'll be sure to pass your kind words and thanks on to Gary—it’s always encouraging for our team to hear such positive feedback. If there's anything more we can do for you, or if you have further questions, please don't hesitate to reach out. We're here to help!
Kind regards,
LM Operations
I'm happy with the process of hire…
I'm happy with the process of hire purchase. They made it clear what are the expectations and that I understand the T&Cs.
Their process of signing the contract and the call back is very useful to make sure that consumers understand their commitments.
2025年1月31日
自発的なレビュー
Lm Operations からの回答
Hi Peter,
We're happy to help! Financing with LM Operations is a chance to strip back the finance process and get support at every level. Your experience shows this to be true, and is great to see. Thank you for leaving a five-star review, and we look forward to helping you however we can in future!
Kind regards,
LM Operations
Rosy and Chloe were fantastic from…
Rosy and Chloe were fantastic from start to finish. Brilliant customer service and very efficient thank you
2024年10月25日
自発的なレビュー
Lm Operations からの回答
Hi Sinead,
Thank you for your kind words regarding your LM Operations experience. We're committed to fantastic customer service and it's great to hear that you experienced this.
If you require any future assistance, we are ready to help wherever we can. Thank you again for the great review.
Kind regards,
LM Operations
Great to deal with
Great to deal with, friendly staff, explained everything as went along, Rosy was very helpful and pleasant to talk to..💯👍
2024年8月6日
自発的なレビュー
Great customer service
People that I was in contact with were very helpful and lovely to deal with, explained everything thoroughly
2024年7月26日
自発的なレビュー
Great Customer Service through Loan Process
The people I dealt with to help me through process in customer service were very polite and easy to speak
Overalla really good experience.
2024年7月22日
自発的なレビュー
This is my second time using LMO ,every…
This is my second time using LMO ,every email and call responded to ,staff very nice and easy to deal with, will definitely be using again.
2024年7月11日
自発的なレビュー
LM OPERATIONS have been fantastic
LM OPERATIONS have been fantastic from start to finish, I would like to thank Chloe and Rosie for everything ye answered all of my questions and helped me so much with everything, I would definitely use this finance company again, thank you so much,I really did have the best experience.
2024年7月10日
自発的なレビュー
Due to this being my first finance i…
Due to this being my first finance i was a bit hesitant but rosie and her team made the whole process so pleasant she was super thurough and made sure i understood every step and made it all so much easier to do big thank you to LMO
2024年6月27日
自発的なレビュー
Pleasure to deal with
Pleasure to deal with, very long time consuming process but easy, responded to emails very quick, have no complaints so far
2024年5月9日
自発的なレビュー
Lm Operations からの回答
Hi Liam,
Thank you for your feedback and for highlighting your experience with us. We're glad to hear that although the process was time-consuming, you found it to be straightforward and were pleased with the quick responses to your emails. Our team strives to make even the most complex processes as smooth and efficient as possible.
We appreciate your patience and the positive remarks. If there’s anything more we can do to enhance your experience or if you have any further questions, please let us know. We're here to help!
Thanks again for choosing us, Liam.
Best regards,
LM Operations
Excellent Company
Excellent company to deal with, very friendly and professional. The girls that helped me were very pleasant and talked through every detail step by step. Highly Recommended.
2024年4月17日
自発的なレビュー
Lm Operations からの回答
Hi Michael,
Thank you for taking the time to leave such a positive review! We're delighted to hear that you had an excellent experience dealing with our company and found our team, especially the girls who assisted you, to be friendly, professional, and thorough in explaining each detail.
Your recommendation means a great deal to us, and it's feedback like yours that motivates us to continue providing top-notch service. We'll make sure to pass your kind words along to the entire team.
If there’s anything more we can assist you with or if you have any further questions, we're just a call or email away. Thank you again for choosing us and for the high recommendation.
Best regards,
LM Operations
Excellent service no issues at all…
Excellent service no issues at all delighted with the new car. The girls are lovely on the phone and explained everything. Even having a personal loan elsewhere this company was no issues with it and happy to help
Thank you
2024年4月15日
自発的なレビュー
Lm Operations からの回答
Hi Martin,
Thank you for your glowing review! We're thrilled to hear that you're delighted with your new car and that you found our service excellent. It's great to know that our team, especially the girls on the phone, made your experience smooth by explaining everything clearly.
We aim to provide flexible and supportive service, and we're glad that having a personal loan elsewhere was not an issue. We're here to help, not hinder, and your positive feedback confirms that we're on the right track.
Thank you once again for choosing us and for your kind words. If there’s anything more we can do for you, or if you have any questions, please don't hesitate to contact us.
Best regards,
LM Operations
I would highly recommend this company
I would highly recommend this company. They made the process so easy. Everything was explained very clearly and concisely. Many Thanks to all the team at LM Operations, especially Rosy, who was a delight to deal with. Many thanks.
2024年3月12日
自発的なレビュー
Lm Operations からの回答
Hi Sandra,
Thank you so much for your high recommendation and for taking the time to share your experience with LM Operations. We're delighted to hear that we made the process easy for you and that everything was explained clearly and concisely. Providing a smooth and understandable service is what we strive for, and it's wonderful to know we've achieved this with you.
A special thank you for acknowledging Rosy's efforts. She, like all our team members, is committed to delivering delightful and efficient service, and we're thrilled she made such a positive impression. We'll make sure to pass your kind words on to Rosy and the rest of our team.
If you ever need further assistance or have more questions, we're here to help. Thank you again for choosing LM Operations and for your gratitude towards our team.
Best regards,
LM Operations
Top class
Top class service. Financed my car using this company. Seemless no nonsense process made so much easier by Sarah in Dublin. Service provided by this lady top class. 10/10. Would highly recommend.
2024年3月1日
自発的なレビュー
Lm Operations からの回答
Hi Ger,
Thank you for your fantastic review and the high praise for Sarah in Dublin! We're thrilled to hear you experienced top-class service while financing your car with us. Sarah, like all our team members, is dedicated to providing a seamless, no-nonsense process, and we're so glad she made everything easier for you.
Your recommendation and perfect score mean a lot to us, and we'll be sure to pass your compliments on to Sarah. It's feedback like yours that motivates us to keep delivering the best possible service.
If you need any further assistance or have more questions in the future, we're here for you. Thanks again for choosing us and for your kind words about Sarah.
Best regards,
LM Operations
Excellent service
Spoke with two agents, both lovely ladies to deal with. Very quick and efficient go through everything throughly with you over the phone. Nothing left unturned. Great experience
2024年1月30日
自発的なレビュー
Lm Operations からの回答
Dear Aileen,
Thank you for taking the time to review your five-star experience with us. It is great to hear that you found LM Operations to be quick and efficient, as well as ensuring all your needs were met. Our fantastic team is committed to making the car finance process as easy as possible for our customers, and your review confirms this.
Thanks again for your fantastic words, and we look forward to helping with your car finance needs in future.
Warm regards,
Customer Service Team
LM Operations
Quick and easy process
Quick and easy process. Staff very helpful and friendly. Highly recommended!!
2023年12月13日
自発的なレビュー
Lm Operations からの回答
Dear Shane,
We're so grateful for your recommendation and delighted to hear you found our process quick and easy! It's wonderful to know that our staff's helpfulness and friendliness stood out to you. Our team at LM Operations strives to make car financing a seamless experience for our customers, and your feedback is a testament to our efforts.
Thank you for choosing us for your car finance needs. If there's anything more we can do to assist you, please feel free to reach out.
Warm regards,
Customer Service Team
LM Operations
I have dealt with this company for a…
I have dealt with this company for a few years now and I can’t fault them in any way, their customer service is excellent and so easy to contact and communicate with them
Would highly recommend them
2023年12月8日
自発的なレビュー
Lm Operations からの回答
Dear Barbara,
Thank you for taking the time to share your positive experience with LM Operations. We are thrilled to hear that you've had such a pleasant journey with us over the years. Your recommendation is greatly appreciated, and we look forward to continuing to serve your car finance needs with the same level of excellence.
Warm regards,
The Team at LM Operations
Finance
I had a very bad experience with this company has I was approved for finance for a car I really wanted the dealer also seen I was approved got the car ready to get VRT put down the deposit which is not refundable asked for the invoice got it sent then last minute they declined me for no reason at all they said first for personal reasons then they said it’s because I didn’t qualify for the finance but I was approved got the car into my name then they backed out and I didn’t get my deposit back this was unbelievable and very frustrating because I didn’t back down the company did last minute with the car into my name and VRT paid I urge you not to take this company has finance
2023年11月30日
自発的なレビュー
Lm Operations からの回答
Hi Laimonas,
We are saddened to hear about your negative experience with us. It is disappointing to see that you felt your experience with LM Operations didn't match your expectations. If possible, please could you reach out to us via our contact page: https://www.lmoperations.ie/contact-us/ and a member of our team will be on hand to help find a solution that suits you.
Kind regards,
LM Operations
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