We’ve been looking at Loaf sofas for years and today there was a super helpful team member, Uzma, who made the process easy. We chatted earlier in the day and looked at various fabrics against differe... もっと見る
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Friendly staff, cold water on a hot, hot day. Even though there were technical issues within the store; the staff were helpful and calm helping get the issue fixed and our order placed
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We recently visited the Redbrick Mill store and had the best experience from the second we walked in. The lovely guy (whose name escapes me but worked Saturday morn) gave us the run down of the sofa w... もっと見る
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My order was supposed to arrive 6 days ago and I have contacted yourselves twice but the customer service assistant could hardly understand me and i could hardly understand her- foreign accent. I was... もっと見る
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企業情報
Loaf - Redbrick について
当該企業による記述
Welcome to our Laid-Back World!
We make ridiculously comfy sofas and beds and lovely laid-back homewares to help people lead happier, more relaxed lives. We're champions of comfort and craftsmanship and use old-school know-how to make our wares. In fact, all our sofas and upholstered beds are made right here in Blighty. We've got a choice of over 150 kicked back colours across nine feel-good fabrics. You can help yourself to free swatches on our website. Don't forget to swing by one of our slowrooms to rest-test our range or give our team of Loafers a call, we're always happy to help.
NEW ARRIVALS SWATCHES SLOWROOMSLoaf
当該企業による記述
連絡先
Redbrick 218 Bradford Road, WF17 6JF, Batley, England, 英国
- 02031418300
4.8
優良
129件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 95％に回答しています
通常24時間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Helpful staff
Helpful staff, easy to order what we wanted for home delivery
Would have been lovely to have the choice of taking home there and then but that wasn't an option
2026年4月3日
Loaf - Redbrick からの回答
Hi Mrs Sissons,
Thank you for your review.
We’re so pleased to hear you found the team helpful and the ordering process nice and easy.
We appreciate your feedback about taking items home the same day we understand how that option could be beneficial, and we’ll be sure to share this with the wider team.
Warm regards
Cynthia
Great welcome at the Redbrick Leeds…
Great welcome at the Redbrick Leeds shack! Very friendly staff, approachable and knowledgeable.
2026年4月6日
Loaf - Redbrick からの回答
Hi Celia,
Thank you for your review.
We’re so pleased to hear you received such a warm welcome at our Redbrick Leeds Shack! It’s lovely to know the team were friendly, approachable and knowledgeable exactly what we aim for.
Warm regards
Cynthia
Uzma was brilliant!
Uzma was brilliant! She was friendly and so helpful when we were choosing a sofa. Would highly recommend! Thank you
2026年4月6日
自発的なレビュー
Loaf - Redbrick からの回答
Hello Laura,
Thank you for the 5 star review!
We will pass on your kind words to Uzma!
Thank you,
Sav
Lovely staff but took some time to be…
Lovely staff but took some time to be served. Great service when they did.
2026年4月3日
Loaf - Redbrick からの回答
Hi DA,
Thank you for your review.
We’re really pleased to hear you received great service from the team, though I’m sorry there was a delay before you were seen. We appreciate you flagging this and will take it on board.
Warm regards
Cynthia
Loaf - Redbrick からの回答
Hi David,
Thank you for your review.
We’re so pleased to hear you received great service from our team, that's exactly what we aim for!
Warm regards
Cynthia
Well where do i start…..John-Joe!
Well where do i start…..John-Joe!! Its like a day out at the Leeds Loaf. Cuppa for the spare part while the real graft happened.
Easy going, relaxed and knowledgable. Nothing is too much trouble, no pressure from fake sales people which always makes me head for the door.
Thanks ❤️❤️
2026年3月14日
自発的なレビュー
Loaf - Redbrick からの回答
Hi Serena,
Thank you for your review.
We’re thrilled to hear John-Joe made your visit to our Leeds store feel like a day out cuppa included 😊 It’s great to know you enjoyed the relaxed, no-pressure approach and felt so well looked after. I’ll be sure to pass your lovely feedback on to him.
Warm regards
Cynthia
The two lads in Loaf at the brickworks…
The two lads in Loaf at the brickworks in Leeds were so good. Really helpful, really knowledgeable however no pushy sales pitch. We ordered later online however it was the conversation in the shop that made up our mind.
2026年3月16日
Loaf - Redbrick からの回答
Hi James,
Thank you so much for your lovely feedback. It’s great to hear about your experience at our Brickworks Shack.
I’m really pleased to know the team was helpful, knowledgeable and gave you the space to make the right decision without any pressure. It’s exactly the kind of experience we aim to create, so it’s fantastic to hear they made such a positive impression.
I’ll be sure to pass your kind words on to the team, they’ll really appreciate it.
Thanks again for taking the time to share this and we hope you love your new pieces.
Warm regards,
Manny.
Uzma helped us today
Uzma helped us today, she was a delight and nothing was a problem.
Heading home now all excited about our purchase!
2026年3月14日
自発的なレビュー
Loaf - Redbrick からの回答
Hello Gail,
Thank you for amazing review!
So glad that Uzma helped and we cant wait for you to have your items!
Thank you,
Sav
Loaf - Redbrick からの回答
Hi Simon,
Thank you for your review.
I’m so pleased to hear you received excellent customer service. Your feedback is truly appreciated.
Warm regards,
Cynthia
Had just what I was looking for
Had just what I was looking for, great shopping experience with the free optional extras eg water which I didn’t take advantage of on this occasion. Great service. Thank you loaf
2026年2月17日
Loaf - Redbrick からの回答
Hi Jane,
Thank you for your lovely review
We’re so pleased to hear you found exactly what you were looking for and enjoyed your shopping experience with us.
It’s great to know the service made a positive impression even if the optional water stayed on standby this time
Warm regards.
Cynthia
We were left to look around the store…
We were left to look around the store ,without being followed by a sales person which is a big plus for us. The sales team were very efficient and friendly we would highly recommend this store.
2026年2月14日
Loaf - Redbrick からの回答
Hi there,
Thank you for taking the time to share your review.
We’re really pleased to hear you enjoyed browsing at your own pace and found the team friendly and efficient when you were ready to order. Creating a relaxed shopping environment is something we care a lot about.
Warm regards,
Cynthia
Loaf cushions soft furnishings
Best value for money cushions on the market, delivery super quick.
2026年2月10日
Loaf - Redbrick からの回答
Hi Harjit,
Thank you for taking the time to leave a review. We’re thrilled you’re happy with the value and quality of your cushions, and that delivery was swift. Your feedback means a lot to us.
All the best,
Sonia.
Great in store experience disappointed…
Great in store experience disappointed with bery long wait for this product. Told not available intil May.
2026年2月1日
Loaf - Redbrick からの回答
Hi Kirsten,
Thank you for your kind words about your in-store experience , we’re really pleased to hear that.
We understand longer lead times can be disappointing, and we appreciate your patience. We hope the wait will be worth it once your product arrives.
Kind regards,
Sonia
Loaf - Redbrick からの回答
Hi Marie, thanks for taking the time out to leave us a wonderful 5 star review.
We’re delighted to hear you had a positive experience with our team. Providing helpful, friendly service without the hard sell is something we really pride ourselves on.
All the best
Sonia
Loaf - Redbrick からの回答
Hi Marcus
Thank you for your review.
I’m so pleased to hear that our team was helpful and friendly
Warm regards,
Cynthia
Great customer service
Great customer service. Staff very welcoming and knowledgeable. A very pleasant shopping experience.
2026年1月31日
Loaf - Redbrick からの回答
Hi Anne,
Thank you for your review.
It’s lovely to hear you enjoyed such a pleasant shopping experience and that the team were welcoming and knowledgeable throughout.
Warm regards,
Cynthia
The service was excellent, thank you Becs
The service was excellent from the moment we arrived. No one was pushy or demanding, we were allowed to wonder quietly and when we did require help, we were supported by the loveliest person, Becs. Becs was calm, knowledgable and very helpful. She guided us through different options, having listened carefully to what we had in mind.she knows the product range inside out. Nothing was too much trouble, she even made us a pot of tea!
2026年2月1日
Loaf - Redbrick からの回答
Hi Paul,
Thank you for your review.
We're delighted to hear you felt so well looked after, and that Becs supported you in such a calm and thoughtful way even down to making you a pot of tea!
We really appreciate you sharing your experience. keep Loafing!!
Warm regards,
Cynthia
Our experience at the Loaf Redbrick…
Our experience at the Loaf Redbrick location was great. Becs who assisted us with configuring our order was particularly helpful.
2026年2月1日
Loaf - Redbrick からの回答
Hi there,
Thank you for your review.
I’m pleased to hear you had such a great experience at our Redbrick store, and that Becs was particularly helpful when configuring your order.
Warm regards,
Cynthia
Bed expertise
The staff all had excellent product knowledge the atmosphere in Redbrick is relaxed and friendly. You could ask questions about items of interest get answers but not feel pressured into sale. You felt comfortable and valued.
2026年1月31日
Loaf - Redbrick からの回答
Hi Paul,
Thank you for your review.
I’m so pleased you found the team knowledgeable, and that the relaxed atmosphere made it easy to explore your options without feeling pressured.
Warm regards,
Cynthia
great help from sales lady
2026年1月24日
Loaf - Redbrick からの回答
Hi Tony,
Thank you for your feedback! We’re delighted to hear that our sales team were able to help you, we’ll be sure to pass on your kind words.
Kind Regards,
Paris
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