Locauto was great to rent from, and I was very happy with the perfect car for enjoying both Autostrada and twisty back roads - Opel Corsa with a manual transmission - not too big, enough space for our... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Good experience overall. The car was clean, comfortable, and in excellent condition. The whole process was smooth and easy. Everything was exactly as agreed, with no surprises.
企業が回答しました
Personale gentile e le spiegazioni che ci hanno fornito in merito all'auto sono state esaustive. Dato che c'era la possibilità, ci hanno fornito un'auto superiore alla noleggiata alla medesima tariff... もっと見る
企業が回答しました
Hotel arranged drop off and pick up and car rental made every step so simple. Car was very nice and exceeded our expectations. Thankful hotel has such a good working relationship with car rental and... もっと見る
企業が回答しました
企業情報
当該企業による記述
Presso l'ufficio Locauto Rent di Via Maso Finiguerra, 31/R potrai scegliere tra un'ampia gamma di auto a noleggio per le tue vacanze o i tuoi viaggi di lavoro. L'Ufficio di noleggio non è dotato di key box, ma è possibile la riconsegna fuori orario fino alle ore 02.00 presso l'adiacente Garage Excelsior (Via Palazzolo, 94). Accesso ZTL free. Servizio Elefast: il noleggio digitale, che ti permette di prenotare e ritirare l’auto in modalità contactless direttamente in parcheggio, senza passare dal banco di noleggio.
連絡先
Via Maso Finiguerra, 31R, 50123, Firenze, Firenze / Toscana, イタリア
- +39 0243020419
Unisciti a MyLocauto Friends
4.5
優良
1252件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
bravissimi
2026年8月11日
Locauto Group - Firenze Borgo Ognissanti からの回答
Grazie, ci portiamo a casa i tuoi complimenti! Al prossimo noleggio, Antonella
Esperienza molto positiva tanto nella…
Esperienza molto positiva tanto nella consegna dell'auto come nella restituzione. Personale molto cordiale e servizio molto rapido. Consigliato vivamente!
2026年8月10日
Locauto Group - Firenze Borgo Ognissanti からの回答
Grazie! Se tu sei felice, figurati noi! Grazie per aver speso del tempo per questa recensione. A presto, Lorenzo
Locauto was great to rent from
Locauto was great to rent from, and I was very happy with the perfect car for enjoying both Autostrada and twisty back roads - Opel Corsa with a manual transmission - not too big, enough space for our stuff, fuel efficient, but still liked to accelerate and so nice to get my left foot and right hand engaged with driving again! The staff were helpful and made sure I was squared away. I’m looking forward to me next opportunity to rent from them.
2026年8月2日
Locauto Group - Firenze Borgo Ognissanti からの回答
Super feedback, thank you very much! See you soon onboard again with us. Fabio
Good experience overall
Good experience overall. The car was clean, comfortable, and in excellent condition. The whole process was smooth and easy. Everything was exactly as agreed, with no surprises.
2026年8月2日
Locauto Group - Firenze Borgo Ognissanti からの回答
Thank you for your feedback! Fausto
Noleggio semplice e personale cordiale
Noleggio semplice, personale cordiale, auto in ordine, pulite e come richieste.
2026年8月7日
Locauto Group - Firenze Borgo Ognissanti からの回答
Quanti complimenti! Grazie per questa bella recensione. Ti aspettiamo presto, Fabio
Just all very professional
Just all very professional, garage team were excellent, picking up the car was easy, definitely the best car hire experience we've had in Europe.
2026年8月6日
Locauto Group - Firenze Borgo Ognissanti からの回答
Many thanks, see you soon! Erika
Was charged a ton last minute because I…
Was charged a ton last minute because I was in a bind. They added tons of extra fees and I am generally dissatisfied with the rental.
2026年8月5日
Locauto Group - Firenze Borgo Ognissanti からの回答
Dear Rosenbaum,thank you for your review.
We apologize if the experience did not meete your expectations this time.
We would like to clarify that our staff offered you the best rate available at that moment, based on car availability and market demand.
We will share your feedback with the relevant department to improve our service, and we hope to welcome you back for a much better experience in the future.
Elisa
The whole experience was really nice…
The whole experience was really nice and Souki was the customer service representative was very nice and explained the process of renting and tolls really well.
2026年7月28日
Locauto Group - Firenze Borgo Ognissanti からの回答
Great feedback, and thank you so much for choosing Locauto, can't wait to host you again in Italy in one of the 90+ offices all around the Country. Erika
Locauto Group - Firenze Borgo Ognissanti からの回答
We are so happy about your all-out stressless experience. Lucrezia
Locauto Group - Firenze Borgo Ognissanti からの回答
Hello, so glad you enjoyed the trip with us, Fabio
Great service!
2026年7月21日
Locauto Group - Firenze Borgo Ognissanti からの回答
Thank you very much for such a great review! We work really hard to offer the best rental experience. See you soon, Stefania
Locauto Group - Firenze Borgo Ognissanti からの回答
Wow! Una delle recensioni più belle ricevute fino ad ora! Grazie, Stefano
Great service
Great service, no fuss collecting the car. No hidden payments, got the no worries package and it was all a 'no worry' experience. They explain about the local zoning and how to navigate it. Very happy with my car and experience, would definitely use them again.
2026年7月22日
Locauto Group - Firenze Borgo Ognissanti からの回答
Thanks for the excellent review! We work hard to meet expectations like yours, and we're happy to hear we hit the mark for you. Come back and see us soon, Matteo
The person telling at pick up diesel…
The person telling at pick up diesel was full then it was less then 1/2 tank upon returning asked me if it was full again I returned with 3/4 , also not telling where to park instead made me move it just not happy with all the money I paid
2026年7月28日
Locauto Group - Firenze Borgo Ognissanti からの回答
Dear Carlos,thank you for sharing your feedback with us.
Regarding the fuel level, we would like to reassure you that the fuel reading was updated in our system at the time of pick-up to accurately reflect the actual amount in the tank. As a result, no additional fees or extra charges were applied upon return.
Regarding the parking assistance and return process, we sincerely apologize for any frustration or inconvenience this caused you. We take your feedback seriously and will use it to improve the return instructions and guidance provided by our counter staff.
We truly hope to have another opportunity in the future to regain your trust and provide you with a much better experience.
Chiara
Check in with as a breeze and the young…
Check in with as a breeze and the young lady was very friendly and helpful as was the person who handed the car off to us.
Return was also easy and again the person who checked us out was very friendly.
2026年7月27日
Locauto Group - Firenze Borgo Ognissanti からの回答
Thank you for taking the time to leave a 5-star review. See you soon, Fausto
Auto ottima
Auto ottima, noleggio veloce, impiegata al desk di Firenze, Via M. Finiguerra molto capace e veloce.
2026年7月25日
Locauto Group - Firenze Borgo Ognissanti からの回答
Grazie! È anche attraverso queste belle recensioni che cresciamo ogni giorno! A presto, Enrico
Highly recommended service
Car was in good condition. Delivered and picked up in time. Customer service was very good
2026年7月27日
Locauto Group - Firenze Borgo Ognissanti からの回答
Hey, thank you so much for your kind words. we hope to see you soon! Erika
Locauto Group - Firenze Borgo Ognissanti からの回答
Thank you for your feedback! Fausto
Locauto Group - Firenze Borgo Ognissanti からの回答
Grazie! Siamo felici di leggere le tue parole. Al prossimo noleggio, Gaia
Noleggio poco organizzato
Il personale molto cortese e disponibile, ho chiesto una macchina a noleggio piccola a causa delle strade che dovevo percorrere ma mi è stata data una macchina troppo grande, anche se a parità prezzo
2026年7月23日
Locauto Group - Firenze Borgo Ognissanti からの回答
Grazie Enrico per aver condiviso la tua esperienza e soprattutto per la fiducia che riponi in noi ad ogni noleggio. Siamo felici che tu abbia apprezzato la cortesia e la disponibilità del nostro personale. Ci dispiace che l'auto consegnata non fosse all'altezza delle tue richieste. Prendiamo nota del tuo feedback per migliorare il nostro servizio.
A presto.
Chiara
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