In tutta la mia vita non ho noleggiato alcuna autovettura questa e stata la prima volta. In merito devo dire con grande sincerità che sono rimasto molto ma molto contentissimo dell'auto consegnata una... もっと見る
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レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
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レビュアーのコメントを見てみましょう
Top service and very friendly personal. Especially at the car Rental station in Firenze City. Everything has been prepared for me when picking up my car. Also, the availability of the Call Center is v... もっと見る
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The lady at the office was extremely helpful and very friendly and when we returned the car the gentleman at the garage was extremely polite and friendly. The only negative thing was when we went to... もっと見る
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Супер преживяване, с нова кола напълно обслужена. Персонала във Флоренция беше усмихнат и бърз, не се наложи да изчаквам. Която кола бях запазила, такава ми дадоха.
企業が回答しました
企業情報
当該企業による記述
Presso l'ufficio Locauto Rent di Via Maso Finiguerra, 31/R potrai scegliere tra un'ampia gamma di auto a noleggio per le tue vacanze o i tuoi viaggi di lavoro. L'Ufficio di noleggio non è dotato di key box, ma è possibile la riconsegna fuori orario fino alle ore 02.00 presso l'adiacente Garage Excelsior (Via Palazzolo, 94). Accesso ZTL free. Servizio Elefast: il noleggio digitale, che ti permette di prenotare e ritirare l’auto in modalità contactless direttamente in parcheggio, senza passare dal banco di noleggio.
連絡先
Via Maso Finiguerra, 31R, 50123, Firenze, Firenze / Toscana, イタリア
- +39 0243020419
Unisciti a MyLocauto Friends
4.5
優良
1279件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Locauto Group - Firenze Borgo Ognissanti からの回答
Grazie! Siamo felici di leggere le tue parole. Al prossimo noleggio, Gaia
Noleggio poco organizzato
Il personale molto cortese e disponibile, ho chiesto una macchina a noleggio piccola a causa delle strade che dovevo percorrere ma mi è stata data una macchina troppo grande, anche se a parità prezzo
2026年7月23日
Locauto Group - Firenze Borgo Ognissanti からの回答
Grazie Enrico per aver condiviso la tua esperienza e soprattutto per la fiducia che riponi in noi ad ogni noleggio. Siamo felici che tu abbia apprezzato la cortesia e la disponibilità del nostro personale. Ci dispiace che l'auto consegnata non fosse all'altezza delle tue richieste. Prendiamo nota del tuo feedback per migliorare il nostro servizio.
A presto.
Chiara
Locauto Group - Firenze Borgo Ognissanti からの回答
Thank you Rey Pierre for choosing Locauto! Your feedback it's very important to continue providing an excelent service to our customers! We hope to welcome you again!
Anna
irresponsáveis
Retirei o carro em uma agência do centro da cidade que a LOCAUTO deveria pagar o valor para os carros saírem, mas recebi uma multa após 3 meses.
2026年3月18日
Locauto Group - Firenze Borgo Ognissanti からの回答
Hello Silvana, thank you for sharing your experience with Locauto. We are sorry to hear that you received a traffic fine. Please note that renters are responsible for any traffic violations that occur during their rental period. Additionally, it can take several months for Italian local authorities to process and issue these notifications. If you need further assistance or information, please feel free to reach out to our Customer Service team at https://portale.locautorent.com/websitecs/cs-home.aspx.
Anna
The communication was very good and the…
The communication was very good and the prices were significantly great.
2026年7月21日
Locauto Group - Firenze Borgo Ognissanti からの回答
Thanks for us your positive feedback, we are glad you enjoyed your trip with Locauto. Fabio
Atendimento e serviço muito bom
2026年7月13日
Locauto Group - Firenze Borgo Ognissanti からの回答
Dear Silvio,thank you for your kind feedback.
We hope to welcome you back and earn a 5-star rating next time.
Elisa
Locauto Group - Firenze Borgo Ognissanti からの回答
Thank you for your feedback! Fausto
Locauto Group - Firenze Borgo Ognissanti からの回答
Grazie! Se tu sei felice, figurati noi! Grazie per aver speso del tempo per questa recensione. A presto, Lorenzo
Un ottimo primo noleggio
Personale gentile e le spiegazioni che ci hanno fornito in merito all'auto sono state esaustive. Dato che c'era la possibilità, ci hanno fornito un'auto superiore alla noleggiata alla medesima tariffa. Auto pulita e in ordine.
Da ricontattare per eventuale altro noleggio.
2026年7月16日
Locauto Group - Firenze Borgo Ognissanti からの回答
Grazie per averci scelto. Continueremo a fare del nostro meglio per non deluderti! Al prossimo noleggio, Lorenza
Great location and friendly people
Great location - super-close to the Firenze SMN train station and easy to find. Everyone we dealt with was friendly and fun and lovely. Easy to pick up the car and drive off with no delays, and the same when we returned it. One of the best car rental experiences we've ever had! Thank you!
2026年7月8日
Locauto Group - Firenze Borgo Ognissanti からの回答
Thank you for taking the time to send your review of your rental experience. See you soon, Ginevra
Tutto perfetto
2026年7月18日
Locauto Group - Firenze Borgo Ognissanti からの回答
Grazie! Non vediamo l'ora di riaverti a bordo! A presto, Gaia
Locauto Group - Firenze Borgo Ognissanti からの回答
Thanks for us your positive feedback, we are glad you enjoyed your trip with Locauto. Fabio
ΟΙ ΥΠΑΛΛΗΛΟΙ ΤΗΣ ΕΤΑΙΡΙΑΣ ΠΟΛΥ…
ΟΙ ΥΠΑΛΛΗΛΟΙ ΤΗΣ ΕΤΑΙΡΙΑΣ ΠΟΛΥ ΕΞΥΠΗΡΕΤΙΚΟΙ.
ΜΑΣ ΒΟΗΘΗΣΑΝ ΚΑΙ ΜΑΣ ΕΔΩΣΑΝ ΛΥΣΕΙΣ ΣΕ ΟΤΙΔΗΠΟΤΕ ΖΗΤΗΣΑΜΕ.
ΘΑ ΣΑΣ ΠΡΟΤΙΜΗΣΟΥΜΕ ΣΤΟ ΕΠΟΜΕΝΟ ΜΑΣ ΤΑΞΙΔΙ ΣΤΗΝ ΠΟΛΗ ΣΑΣ
2026年7月15日
Locauto Group - Firenze Borgo Ognissanti からの回答
Thanks for the excellent review! We work hard to meet expectations like yours, and we're happy to hear we hit the mark for you. Come back and see us soon, Matteo
Outstanding service - better than could ever expect.
Excellent service. Staff go above and beyond to help their customers. Had a great conversation both on the phone before my trip and when picking up my car in the Firenze Train Station office.
2026年7月4日
Locauto Group - Firenze Borgo Ognissanti からの回答
Thank you for your feedback! Fausto
The pick-up
The pick-up, drop-off, and the vehicle itself were all excellent. However, I was very disappointed by the level of service when we collected the car.
As soon as we started driving, the vehicle warned us that the AdBlue would run out in about 80 km and needed to be refilled urgently. On top of that, the windshield washer fluid was completely empty.
Instead of simply starting our trip, we first had to find a place to refill both ourselves. In my opinion, customers should only have to refuel the car before returning it. Things like AdBlue and washer fluid are basic maintenance items and should be checked and topped up by the rental company before handing over the vehicle.
Having to deal with this immediately after collection was frustrating and not the level of service I would expect.
2026年7月13日
Locauto Group - Firenze Borgo Ognissanti からの回答
Dear Foad,thank you for your review. We are pleased to hear that you were satisfied with the overall vehicle condition, as well as the pick-up and drop-off process. However, we are truly sorry for the frustration caused by the AdBlue and windshield washer fluid levels upon collection.
We appreciate you bringing this to our attention. We have shared your feedback with our local preparation team to ensure our vehicle check procedures are strictly followed moving forward.
Thank you again for your feedback, and we hope to welcome you back for a much smoother experience in the future.
Elisa
Perfect vehicle supplied for us to…
Perfect vehicle supplied for us to travel around. Clean, new and everything worked. Thank you
2026年7月4日
Locauto Group - Firenze Borgo Ognissanti からの回答
The team is thrilled to hear such good feedback, and we're proud to be one of the most efficient rental car offices. We look forward to seeing you again soon, Davide
Locauto Group - Firenze Borgo Ognissanti からの回答
Many thanks, see you soon! Erika
Gave us a bill for damage that was not…
Gave us a bill for damage that was not present when we dropped the car off. They will not send photos and it’s one of the worst rental companies I’ve ever rented from. Do not use these people.
2026年7月12日
Locauto Group - Firenze Borgo Ognissanti からの回答
Hello Brooke, thank you for taking the time to share your experience with Locauto. Please rest assured that our Customer Service team is currently reviewing your case. We will be right back in touch to assist you further as soon as we have gathered all the details.
Anna
The best rent agency, quality of cars service and staff
Recommended, the best staff , cars and service i rent a car once in a week and all of them are super nice from the people in the office till the guys that give you the car on the garage
(Frank, Matteo, Yassin and all the rest
Thank you locauto))))
2026年7月12日
Locauto Group - Firenze Borgo Ognissanti からの回答
Thank you for your wonderful review, we're so happy you enjoyed the trip to Italy with us! See you at the next rental, Erika
Looking for a rental, this is it
Hotel arranged drop off and pick up and car rental made every step so simple. Car was very nice and exceeded our expectations. Thankful hotel has such a good working relationship with car rental and made it seamless, no worries. Communication with car rental was also very good and simple
2026年7月10日
Locauto Group - Firenze Borgo Ognissanti からの回答
Thank you for taking the time to send your review of your rental experience. See you soon, Ginevra
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