Locauto staff in Florence were really helpful and picking up the car was really smooth and nice experience. Returning the car on Bologna were fast, but we were not sure was everything ok. or should w... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
In tutta la mia vita non ho noleggiato alcuna autovettura questa e stata la prima volta. In merito devo dire con grande sincerità che sono rimasto molto ma molto contentissimo dell'auto consegnata una... もっと見る
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Top service and very friendly personal. Especially at the car Rental station in Firenze City. Everything has been prepared for me when picking up my car. Also, the availability of the Call Center is v... もっと見る
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Locauto was great to rent from, and I was very happy with the perfect car for enjoying both Autostrada and twisty back roads - Opel Corsa with a manual transmission - not too big, enough space for our... もっと見る
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企業情報
当該企業による記述
Presso l'ufficio Locauto Rent di Via Maso Finiguerra, 31/R potrai scegliere tra un'ampia gamma di auto a noleggio per le tue vacanze o i tuoi viaggi di lavoro. L'Ufficio di noleggio non è dotato di key box, ma è possibile la riconsegna fuori orario fino alle ore 02.00 presso l'adiacente Garage Excelsior (Via Palazzolo, 94). Accesso ZTL free. Servizio Elefast: il noleggio digitale, che ti permette di prenotare e ritirare l’auto in modalità contactless direttamente in parcheggio, senza passare dal banco di noleggio.
連絡先
Via Maso Finiguerra, 31R, 50123, Firenze, Firenze / Toscana, イタリア
- +39 0243020419
Unisciti a MyLocauto Friends
4.6
優良
1283件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
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この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Locauto Group - Firenze Borgo Ognissanti からの回答
Thank you for your wonderful review, we're so happy you enjoyed the trip to Italy with us! See you at the next rental, Erika
Locauto Group - Firenze Borgo Ognissanti からの回答
Hello, so glad you enjoyed the trip with us, Fabio
Good agency
The staff members are very professional, understanding, and attentive. They speak many languages.
Excellent service. Very clean vehicle.
I highly recommend them.
2026年4月24日
Locauto Group - Firenze Borgo Ognissanti からの回答
Thanks for the feedback! We're very happy our agents were able to make this such a positive experience! We hope to see you again soon, Enrico
Locauto Group - Firenze Borgo Ognissanti からの回答
Hello, so glad you enjoyed the trip with us, Fabio
Locauto Group - Firenze Borgo Ognissanti からの回答
Dear Alexander,we are sorry to hear about your dissatisfaction,because this is not how we operate. The customer is always at the heart of everything we do.There was a mistake and a refund for the €99 charge has been issued. For further details, please contact our Customer Service:https://portale.locautorent.com/websitecs/cs-home.aspx.
We hope to welcome you back!Chiara
Locauto Group - Firenze Borgo Ognissanti からの回答
Hi! thank you for your wonderful feedback! See you at the next rental, Gaia
Locauto Group - Firenze Borgo Ognissanti からの回答
Thank you very much for such a great review! We work really hard to offer the best rental experience. See you soon, Stefania
Be careful with the time
We tried to contact them around 7 pm and they didn't answer. We arrived at 7:02 pm and there was no one at reception, and we had to pay a €20 fine for the delay. They didn't give us an invoice for that amount. And we saw that in fact there was still a company employee arriving at the garage with other customers, so they could have received the car.
A way for them to make money unfairly.
2026年4月18日
Locauto Group - Firenze Borgo Ognissanti からの回答
Hello Susana, thank you for sharing your experience with Locauto and for giving us the chance to explain the charge.
The parking garage in the city of Florence gives our vehicles free access during our working hours (8.30 am - 7 pm). Later than this time it's still possible to drop off our vehicle but the customer has to pay an "out of hour" fee to the garage, that will collect the key and the car.
Since you were late, even for a few minutes, you had to pay the out of hour access to the garage. You can check the rental agreement that has been sent by email where it's explained about the out of hour charge.
Sara
Bon accueil et Service conforme
Bon accueil et prise en charge dans l'agence ainsi qu'au garage pour le remise du véhicule qui été propre et en bon état général. Véhicule différent de celui réservé mais équivalent.
Le point désagréable est la difficulté de trouver son chemin pour retourner au garage malgré le GPS sans éviter de rentrer en ZTL.
2026年4月14日
Locauto Group - Firenze Borgo Ognissanti からの回答
Dear Hibert,Thank you for your feedback! We are glad that you appreciated the welcome from our team and the cleanliness of the vehicle.We are sincerely sorry for the difficulty you experienced while returning to the garage.We understand how stressful navigating around ZTL can be, even with a GPS.We have taken note of your feedback to review with our relevant department!We hope to welcome you back soon!Chiara
easy to take the car in Firenze
easy to take the car in Firenze, a smal car is better for driving in te city .
buy I it was difficult to find the place to give back the car in Fumicino, this was the only bad experience.
2026年4月13日
Locauto Group - Firenze Borgo Ognissanti からの回答
Thank you for your wonderful review, we're so happy you enjoyed the trip to Italy with us! See you at the next rental, Erika
Locauto Group - Firenze Borgo Ognissanti からの回答
Grazie! Se tu sei felice, figurati noi! Grazie per aver speso del tempo per questa recensione. A presto, Lorenzo
Locauto Group - Firenze Borgo Ognissanti からの回答
Thank you very much for such a great review! We work really hard to offer the best rental experience. See you soon, Stefania
EXCELENTE SERVICIO
2026年4月10日
Locauto Group - Firenze Borgo Ognissanti からの回答
We appreciate your kind comment, thanks a lot. We are glad that you enjoyed your trip with us. See you soon, Lorenzo
Everything is good.
2026年4月9日
Locauto Group - Firenze Borgo Ognissanti からの回答
We appreciate your kind comment, thanks a lot. We are glad that you enjoyed your trip with us. See you soon, Lorenzo
Worst customer service
I had a very frustrating experience with Locauto.
I returned the car almost a month ago, and I’m still unable to pay for the reported damages — not because I don’t want to, but because it has been impossible to get in touch with anyone who can actually help me complete the payment. And they do know my insurance coverage is about to expire.
I have tried contacting them through every available channel: phone, chat, web forms, and email — and received no meaningful response.
Based on my experience, I strongly advise others to be very cautious when dealing with this company. Customer support is essentially non-existent when you actually need it.
2026年3月22日
Locauto Group - Firenze Borgo Ognissanti からの回答
Thank you Jazmin for your feedback, we are sorry for the troubles you are experiencing. We have forwarded your comment to the Customer Service requesting to get in touch with you.
Sara
Locauto Group - Firenze Borgo Ognissanti からの回答
Great feedback, and thank you so much for choosing Locauto, can't wait to host you again in Italy in one of the 90+ offices all around the Country. Erika
…great rental process
Staff at both office and the garage were excellent! The first gave great directions how to depart and re enter the pick up drop off location without getting ZTL tickets. The second very kind on pick up and drop off.
2026年4月10日
Locauto Group - Firenze Borgo Ognissanti からの回答
Thank you so much for your positive feedback and for taking the time to post this review. Gaia
Locauto Group - Firenze Borgo Ognissanti からの回答
Great feedback, and thank you so much for choosing Locauto, can't wait to host you again in Italy in one of the 90+ offices all around the Country. Erika
Es lief alles reibungslos!
Es lief alles reibungslos!
Die Abholung war unkompliziert und freundlich und die Rückgabe war genauso. Wir haben sogar ein Auto einer höheren Kategorie bekommen zum selben Preis.
Locauto hat mich überzeugt in Florenz
2026年4月13日
Locauto Group - Firenze Borgo Ognissanti からの回答
We're happy to hear you had a great time in Italy. See you soon, Ginevra
Fast and reliable service
2026年4月12日
Locauto Group - Firenze Borgo Ognissanti からの回答
Thank you for leaving us a positive review! See you soon, Enrico
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