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5぀星のうち5の評䟡

True to size (UK26), comfortable, no sagging fit perfectly. On 31 August, I ordered Just Like Jess & Night Meadow, both with side pockets. The stitching is excellent, fabric washes well. On 13 October... もっず芋る

䌁業が回答したした

5぀星のうち1の評䟡

Originally good quality then went downhill massively before eventually going into liquidation which falls on the tax payers as then just 2 months later they've opened in a slightly different name. Thi... もっず芋る

5぀星のうち5の評䟡

Great company and great products. Variety of different patterns makes it difficult to choose! Never had to send anything back and their customer service is second to none. At first some products may s... もっず芋る

䌁業が回答したした

5぀星のうち1の評䟡

Quite honestly shocked that they are still trading in the same slippery manner. Bankrupt last year, back immediately under a slightly different name but same tagline, same dishonest owner constantly b... もっず芋る

䌁業が回答したした

3.2

たあたあ

TrustScore 5段階評䟡の3

634件のレビュヌ

5぀星
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この䌁業のTrustpilot 利甚方法

レビュヌや評䟡の取埗方法、スコアリング、モデレヌションのプロセスに぀いお確認する。

Trustpilot に参加しおいる䌁業は、むンセンティブを提䟛したり、レビュヌを非衚瀺にするためにお金を払ったりするこずは蚱可されおいたせん。レビュヌはレビュアヌの個人的な意芋で、Trustpilot のものではありたせん。詳现はこちら

5぀星のうち2の評䟡

It was an instagram v reality item

I’ve always like this brand but had a recent experience that brings me here.
Paid for a Sherpa top as a Xmas present, firstly it was delayed so there selling items not in stock.
When it did arrive it was cheaply made, colour was nothing like the photos and also has not logo on! It was something you’d buy off a market stall for £10.
As it was a Christmas present I was left rushing about finding a replacement gift.
I emailed customer services and they didn’t really explain why this happened so I’m guessing there bought cheap and the logo is stitched on to add an extra £20 (full price was £60!!!)
They did send a return label and arranged a refund in full but they’ve lost a customer.

2023幎12月8日
自発的なレビュヌ
locketloves.com ロゎ

locketloves.com からの回答

Hello

Thank you so much for taking the time to review the product, we have also reviewed our Customer Service Agent and have reached out to you via email.

We are very sorry for the issues you had with the Sherpa hoodies. They are from a UK supplier and were on route to us the morning that they were put on sale. This hoodie is OEKO-TEX® certified, Fair wear certified & Global Recycled Standard certified, meaning it is made from recycled materials and is vegan certified. Unfortunately, something out of our control happened on the way and they were delayed. As a small business, we are learning all of the time and have taken this on board as a learning opportunity for our sales team. As you had already spoken to our Admin Team, your hoodie was prioritised and sent out to you straight away. We are very sorry the embroidery was not done.

We are very sorry that your hoodie with sent to you without our logo embroidered on it, we have spoken to our Embroidery Team Manager who has spoken to their staff to ensure this does not happen again.

We have refunded you and have provided a free return label for the item. My Team has reached out to you via email today as well with a full apology for the situation.

Kind regards
Admin Team

5぀星のうち5の評䟡

Great company

Everything I have purchased is great quality. Quick delivery. Lovely people.

2023幎10月9日
自発的なレビュヌ
locketloves.com ロゎ

locketloves.com からの回答

Hello,

Thanks so much for taking the time to review us, we really do appreciate it.

Admin Team

5぀星のうち5の評䟡

Love Lucy Lockets items

Love Lucy Lockets items, especially the skorts.
Wore them nearly every day in summer.
Only discovered them a year ago.

2023幎9月6日
自発的なレビュヌ
locketloves.com ロゎ

locketloves.com からの回答

Hello!

Thank you for taking the time to review our product, we are so pleased you love them! We love a skort, especially in the summer.

Admin Team

5぀星のうち5の評䟡

Iv been buying from this lovely small


Iv been buying from this lovely small family run business for about 4 years and purchased everything from leggings, tees,hoodies even pants ,boxers and swimsuits everything is lovely ,great quality and value for money

2023幎10月11日
自発的なレビュヌ
locketloves.com ロゎ

locketloves.com からの回答

Thank you so much for taking the time to review the company, we really do appreciate this!

Admin Team

5぀星のうち3の評䟡

I usually love their leggings

I usually love their leggings. However their hybrid and others are completely different sizes from their usual active wear. I’m sending them back, but I have to pay for this, even though they appear to have listed the leggings in the wrong size or maybe have an issue with their supplier.

Their “surprise” packages are for children. Cheap jumpers in garish designs along cheap tat that you get for a £1 - really cheap bands & I think a shoe horn! Their non active clothes are very cheaply made.
I have a jumpsuit. It cost £25 but genuinely wasn’t worth that much. Very cheap you could see where they cut the material. The items appear to be made in India so I hope no child labour etc.

I have a bag that reflects. It’s really useful and love it.

I’ve spent 100’s on the leggings and other sport clothes but I think I’m out. I’ve deleted the app. The customer service has gone down hill so has the items.

2023幎9月20日
自発的なレビュヌ
locketloves.com ロゎ

locketloves.com からの回答

Thank you for taking the time to review the items and Customer Service. Please can you contact Rachel on support@lucylocketloves.com and she can assist with any Customer Service issues you have had.

The hybrid leggings are a brand new product and we appreciate your feedback on this. They are not like any of our other leggings so will not fit/feel the same way as others and this is advised on the listing.

I have spoken with our Team at HQ who advise the "shoe horn" is an incense stick holder. The little hole on the curved end is to pop an incense stick into. We are sorry you did not like your surprise hoodie (online now https://locketloves.com/products/be-happy-be-healthy-be-strong-hoodie)

We are also sorry you did not like the jumpsuit and appreciate your feedback.

Kind regards
Admin Team

5぀星のうち5の評䟡

Problem resolved

Problem Resolved, thanks!

2023幎7月13日
locketloves.com ロゎ

locketloves.com からの回答

Hi Kirsty

We are very sorry to hear that our Customer Service Team has not lived up to our usual high standard. Can you please email Rachel on support@lucylocketloves.com with your order number so we can assist further and try to remedy whatever has happened to a successful conclusion?

EDIT - Thank you for providing more order information. Rachel has reached out to you via email and a refund has been processed.

Thank you for your time and assistance with this.

Kind regards
Team Admin

5぀星のうち1の評䟡

Think before you give this company your money.

I would urge everyone to really think twice before you order from this shop. I have spent £150 here and I’m so disappointed in their attitude to customers. I received one order and the quality of the sports crop top bra is really poor. I sent back the matching leggings and top, I spent £5 to send them back as they don’t do free returns. After months of waiting I was told my parcel must be lost. Now, I am not blaming LL for the Royal Mail absolutely not. it’s the poor attitude they had, we don’t give a stuff that you’ve spent £60 on an order including sending it back. I was sure I was sending my order back through Royal Mail all safely, LL told me I didn’t pay enough to return it. So this is my issue if it’s a very light pair of leggings and a top and you have to spend more than £5 to return it! Then is it worth giving them your custom. Why shop there, you can get lots of other lovely sports clothes who offer free returns or at least have sympathy if you have spent so much with them. I am all for supporting small businesses and wish I could say better things about this one but sadly I feel disappointed and I’m very out of pocket.

2023幎6月1日
自発的なレビュヌ
locketloves.com ロゎ

locketloves.com からの回答

Hello Carron,

Thank you for your feedback.

We are sorry that Royal Mail has lost your return parcel. We are, of course, sympathetic to this situation. However, as the contract is between you and Royal Mail there unfortunately isn't anything we can do about your lost item and have urged you to contact Royal Mail.

No one at Lucy Locket Loves has ever advised you that you did not pay enough to return your item.

We do hope that you are able to resolve your issue with Royal Mail. As a small business we are unable to currently absorb the cost of returns, but hope that one day in the future we can.

It is also worth noting that there are other couriers available, and Royal Mail do offer cheaper tracked returns than the £5 quoted.

We are sorry that Royal Mail have lost your parcel and do hope you can resolve this with them.

Admin Team

5぀星のうち5の評䟡

FABULOUS LONGER LENGTH SKORTS!!


This is the only website that sells (just above)knee-length skorts. I'm only a size 12-14, but after a very stressful 6 months & drastic weight loss due to trauma/stress i suddenly have cellulite just above my knees aswell as on my thighs, which i'm very self conscious of.I googled "knee length skort" solidly for days, then found LLL skorts, which are so flattering. It means i can also go into the sea without exposing my nasty bits!! Rachel was very helpful when i needed an exchange QUICKLY as holiday booked last minute. I bought 2 skorts, a plain black to wear with my patterned tankini tops, & a patterned skort to team with plain tankini top. Thank you for all of your help LLL!

2023幎5月16日
自発的なレビュヌ
locketloves.com ロゎ

locketloves.com からの回答

Thank you so much for taking the time to review us, we are very pleased to hear our Customer Service Team are doing well. We hope you enjoy your holiday!

Admin Team

5぀星のうち5の評䟡

Lovely brand

Lovely brand!
Prints are gorgeous, sizing is inclusive, always lots of good offers available. Very comfortable active wear & lounge wear.

2023幎4月29日
自発的なレビュヌ
locketloves.com ロゎ

locketloves.com からの回答

Thanks so much for taking the time to review us! We are so happy you love your items.

Admin Team

5぀星のうち2の評䟡

The most unflattering work out gear ever. I hate it.

Honestly, did they purposely set out to design leggings that give you the worst camel toe imaginable? I have looked at the prints for ages, and finally caved mid February and got some short leggings ready for summer. Even spoke to their customer service people on social media to double check sizing. Tried them on briefly when they arrived and they fit ok, then they went straight into the cupboard awaiting warmer weather. Today it arrived, and I wore them for the first time. Honestly I’d be sending them back if I still could, it’s completely absurd. I won’t be able to wear them without a very long top to cover my private area. No other leggings I have do this. They’re just wholly unflattering really, don’t do anything for me and then negatively highlight areas I didn’t even know were a problem. Like the waistband is really odd, creates lumps and bumps in areas I’m usually happy with. I also got a bra top type thing and that’s the same, it makes it look like I have four boobs, and I have very little body fat on my top half so I don’t know how it manages to do it. They make me feel very negative about my body when I wear them. So I won’t be wearing them. Maybe to do the decorating or gardening or something but nothing in public. Back to the tried and trusted sports brands. Adidas would never do me over like this, and would probably be cheaper.

2023幎4月17日
自発的なレビュヌ
locketloves.com ロゎ

locketloves.com からの回答

Hi

Thank you for taking the time to review our products. We are sorry they are not for you. If you would like to discuss anything with our Customer Service Team to see if they can assist at all then please contact them on support@lucylocketloves.com quoting reference TPREN

Kind regards
Admin Team

5぀星のうち5の評䟡

Good choice of designs

Bought a couple of active pairs with fab Festive designs for Christmas 2022. Very happy with the sizing and quality and that they made it through despite the mail strikes. Missing them in my gym kit until December this year but struggling to decide from the choices in the portfolio what to add to the wardrobe!

2022幎12月1日
自発的なレビュヌ
locketloves.com ロゎ

locketloves.com からの回答

Thanks so much for the review! We really appreciate you taking the time to do this.

Admin Team

5぀星のうち5の評䟡

I absolutely love the active range!

I absolutely love the active range!! I have been wearing these for over 6 months now and my legging still look as good as new. No wear or fading. I love the zip back pocket. It fits my epipen perfectly without it rattling about as I run and I don't notice it being there. I have also bought a lucky dip active wear bundle. I was amazed by the amount I got and that I could pick different sizes for different parts of my body. Very very good value for money. I regularly recommend you to fellow runners and I get chatting to new people because of your funky patterns!!!

2023幎2月21日
自発的なレビュヌ
locketloves.com ロゎ

locketloves.com からの回答

Thank you so much for your review, we are so happy you love the products and the choice in our ranges.

Admin

5぀星のうち5の評䟡

Amazing Active Leggings

Having started a new fitness journey I decided to purchase a pair of active leggings in the sale. I already had a couple of pairs of black ones from other companies but I liked the funky designs on these ones. They arrived really fast and in lovely packaging.
I bought the active skull fairy leggings and the design is Amazing! I tried them on and they felt lovely and soft and comfy. They’re super long so I need to roll them up a few times (I’m only 5ft) but apart from the length the fit is perfect. The waist is high and it doesn’t roll down when doing my yoga class and they’re squat proof also. If they started a 7/8 length range I would be buying loads of these to wear daily. Would recommend these to everyone!

2022幎12月12日
自発的なレビュヌ
locketloves.com ロゎ

locketloves.com からの回答

Thank you so much for your review. Keep an eye out for different lengths incoming in 2023!!

Admin Team

5぀星のうち5の評䟡

Incredible customer support

Incredible customer support, service and overall information given. The online presence is incredible and it's amazing to have a company that is so family orientated. Not to mention unique, incredible designs and fun, soft comfortable clothing.

2023幎1月18日
自発的なレビュヌ
locketloves.com ロゎ

locketloves.com からの回答

Thank you so much for your review, we really do appreciate you taking the time to do this,

Team Admin

5぀星のうち5の評䟡

Love My Lockets

I love my Lockets. Was introduced to them a few years ago and have become a huge fan.

They Activewear fit really well and have great support. They also wash really well.

They aren't cheap, but you get what you pay for and are well worth it.

Delivery was also really quick, which these days is an added bonus.

2023幎1月13日
自発的なレビュヌ
locketloves.com ロゎ

locketloves.com からの回答

Thank you so much for sharing, we really appreciate it.

Admin Team

5぀星のうち5の評䟡

Where do I begin

Where do I begin, happy customer over several years. Loved everything purchased from leggings, T shirts, hoodies, loungewear (hubby also has several pairs), accessories, blankets, wearable blankets plus more. A regular Nordic walker my leggings are the talk of the group extremely comfy, quick drying too. Ease of ordering, value for money, customer service all excellent. Love LLL.

2023幎1月16日
5぀星のうち5の評䟡

Give Lucy locket a try, you won’t be disappointed

I was introduced to Lucy locket loves by a friend of mine and I absolutely love them. I have a range of the activewear and find the designs stand out and there’s plenty choice. I also love the deals that are often on, fiver Fridays, tenner Tuesdays. If you haven’t tried then yet, I would definitely recommend you do ❀

2023幎1月10日
自発的なレビュヌ
locketloves.com ロゎ

locketloves.com からの回答

Thank you so much for your review, we really appreciate this and we are so pleased you love your items!

Admin

5぀星のうち5の評䟡

First pair of lockets for my daughter


First pair of lockets for my daughter as a birthday gift . She really likes them as they are so comfortable. Only downside is the length as she is 5ft 4ins.

2023幎1月7日
自発的なレビュヌ
locketloves.com ロゎ

locketloves.com からの回答

Thanks so much for the review, we are so pleased she loves the product. Keep an eye out for a specific tall and petite range coming later in 2023!!

Admin

5぀星のうち5の評䟡

Love their leggings

Love their leggings , skorts and casuals and many other products . Lucy always has good deals on and discounts. Always dispatched super quick and the customer service is excellent.

2023幎1月13日
自発的なレビュヌ
locketloves.com ロゎ

locketloves.com からの回答

Thank you for your review, we really appreciate you taking the time out to review us.

Admin Team

5぀星のうち5の評䟡

Absolutely amazing bright funky hip


Absolutely amazing bright funky hip clothing, active leggings do what they say, stay up no matter the activity don't sag bag or ruche, casual leggings for less active days, I still feel unlike most other leggings the stay put, you don't spend all day pulling them up, as a bigger lady I have bulges and rolls, but leggings still don't need constant adjustment, lounge pants are awesome with only 2 issues but I still love em, the pulls to pull trousers to one side so they don't drag on floor shouldn't it be a different colour to white so it blends with the pattern and wish it would pull up both sides so they turn almost to a ruched capri trouser, as I still tread on them lol and I'm 5ft 7. Just purchased a zipped blanket hoodie wow love em I'm in love and refusing to take it off at the moment as its so gorgeous on all your products sixing is spot on and designs are incredible I'm always stopped and asked where I get my clothes. Totally recommend.

2023幎1月12日
自発的なレビュヌ
locketloves.com ロゎ

locketloves.com からの回答

Thanks so much for your review, we really appreciate this! We love our hooded blankets too!

Admin Team

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