Dialock LTD レビュー 

311
•
TrustScore 5段階評価の5

4.9

レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら

プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら

レビュアーのコメントを見てみましょう

5つ星のうち5の評価

Janis was incredibly helpful and professional, fixed the lock very quickly and offered advice on how to avoid a similar situation happening again. He arrived within 30 mins of when I called and was ve... もっと見る

5つ星のうち5の評価

We got locked out of our appartment and called around 5am and got through to Janis immediately. He was very fast and helpful - we’re so grateful! Hopefully we won’t get locked out again but if it happ... もっと見る

5つ星のうち5の評価

Fast response rate within an hour in a Friday evening. Sergei was friendly, efficient, very knowledgable and I would very much recommend him. He fixed my front lock quickly gave me good advice about... もっと見る

5つ星のうち5の評価

Janis was fantastic, called out as quick as he could and had me in the house within 20 minutes Fantastic considering the bank holiday and late hour

企業情報

  1. 錠前師
  2. ・
  3. 緊急鍵開けサービス
  4. 合鍵サービス
  5. 錠提供業者

当該企業による記述

Emergency and non emergency 24/7 locksmith service in Dublin and surrounding areas


連絡先

4.9

優良

TrustScore 5段階評価の5

311件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

顧客にレビューを依頼しています

この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。

この企業のTrustpilot 利用方法

レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

4.9

すべてのレビュー

(311)

過去12か月のレビュー数: 79件

レビューを書く
Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち5の評価

Locking system on front door broke

Locking system on front door broke. Serge came within 2 hours of making contact and repaired all in no time. Extremely quick and helpful, honestly could not be happier with service. Such a nice person to deal with and would recommend him to everyone.
Eoghan

2024年9月6日
自発的なレビュー
5つ星のうち5の評価

PVC door repair

I phoned and requested a call out to fix my pvc door, this was dealt with very efficiently.. Serge called at the given time was very polite, helpful and professional throughout the call.. He explained everything is great detail throughout..
I couldn’t speak more highly of him and would recommend him to anyone..
Paula

2024年9月2日
自発的なレビュー
5つ星のうち5の評価

Serg was excellent

Serg was excellent. Having locked myself out the house in the pouring rain, I was extremely distressed. Serg arrived within 20 minutes, was extremely professional, kind and understanding and assisted to solve the problem within a few minutes. He really helped to calm a terrible situation. Can't rate him highly enough.

2024年8月24日
自発的なレビュー
5つ星のうち5の評価

Fantastic service

Fantastic service. Got locked out of our garage and made the call. Less than an hour later, lock changed and new keys in my hand. Would definitely recommend

2024年8月22日
自発的なレビュー
5つ星のうち5の評価

Great service!

I got locked out of my house on Sunday morning and Serg was out within an hour of ringing Dialock and sorted it all out. I was back inside the house within minutes- great service, thanks Serg and the lady I spoke to on the phone, both were very helpful. I’m going out now to get some keys cut to avoid this happening again!

Elizabeth, Drumcondra

2024年7月21日
自発的なレビュー
5つ星のうち5の評価

Excellent, prompt and friendly service

Yanis just came out to me and saved me and got me sorted. I was locked out (my own dopey fault) and I had no keys or wallet on me and I called and within 30 minutes Yanis was here and I'm back inside.

Thank you very much Yanis.

2024年6月12日
自発的なレビュー
5つ星のうち4の評価

Claim to have 25 to 30 min response *Edit: 13/06*

Claim to have 25 to 30 min response. More like 2.5 hours.... poor communication. Unfriendly technician. Shy away from accountability. Unresourcefull. And expensive.
*** Edit Note ***
Lisa is an asset.
She came back to me with a sincere apology & mitigation. They refunded me 50% of the fee paid and implimenting procedures to ensure this does not happen all that often.
I am changing my rating purely based on Lisa's service. It must be noted, that the service on the day is still only worth the initial 1 star. Hopefully this does not happen again.

2024年6月2日
自発的なレビュー
Dialock LTD ロゴ

Dialock LTD からの回答

Hello Martinus,

Thank you for your review. Would you be so kind to check your email please, I have emailed you yesterday to further investigate this case and hopefully find a satisfactory solution for you. Thank you

Kind regards,
Lisa

5つ星のうち5の評価

Janis C was amazing

I got locked out of my house and Janis C arrived 45 mins as promised and after I paid online. He worked at the lock that I didn’t have a key for for over an hour trying a few solutions until he got it sorted. Very grateful to him and the great service of this company. Highly recommended

2024年5月25日
自発的なレビュー
5つ星のうち1の評価

24/7 Don’t waste your time

After ringing non stop, eventually, I got a response. Only to be told a tech not available for cars till after 9am! Don’t promote 24/7 service! When it takes nearly 1hr to pick up the phone. Sounded more like a call centre to me, you could hear the phone been diverted twice! Shocking!! You were recommended to us by another lock smith that wasn’t working tonight! Take your 24/7 down!

2024年5月23日
自発的なレビュー
Dialock LTD ロゴ

Dialock LTD からの回答

Hello Lisa,

Thanks for your review. First of all please accept my apologies for any inconvenience caused.
I have previously requested more information that I can contact you by so I could more thoroughly investigate what had happened, but unfortunately never received a response and I could not find your details on our system, which also leads me to believe it may have been a different company you used as our calls never get diverted and are always picked up straight away once a call comes through. Please could you provide more details such as your phone number or email so I can do an investigation into this case, otherwise, if it was not us you called, the above review would unfairly degrade our reputation. Thank you in advance for your understanding

Kind regards,
Lisa

5つ星のうち4の評価

Broken Barrel fixed in 20 minutes

Hi,we had a great experience, Janis came and fixed our broken lock. He advised us on a better lock system with a 10-year guarantee, especially with little ones in the house. It meant it would be a lot safer and save us money over time. Extremely nice and didn't rush us into any decision. Was all done in 20 mins.

2024年4月2日
自発的なレビュー
5つ星のうち1の評価

Be careful with this company

The person in the office I spoke to asked me to send photos in advance of the locksmith arriving, she reviewed the photos and assured me that the Engineer could solve my problem. When the Engineer arrived he reassured me that he could open my safe. As a result I let him start the work. After 30 minutes of huffing and blowing he left my premises. He destroyed my safe and couldn't open it. He eventually admitted that he didn't know what he was doing and apologized. He has caused irreparable damage and I've had to engage another company to try help me.

2024年4月2日
自発的なレビュー
Dialock LTD ロゴ

Dialock LTD からの回答

Hi Jim,

First of all we would like to apologise for any inconvenience caused in this matter. I have done a small investigation and we would like to find a solution for you in this case, as you can see from our reviews on Trustpilot we greatly value our reputation and hard earned rating from satisfied customers.
We only found out that you are unhappy from this review, as I understand nobody called the office to express any dissatisfaction, therefore I ask you to please reach out to us at contact@locksmithservice.ie with some more details of what happened and we will be glad to offer a solution that will hopefully solve this.

Kind regards,
Lisa
Dialock Ltd

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