Jo and Laura were both compassionate, understanding, patient and caring. Nothing was too much trouble. We felt totally safe in their hands and the end result was just as we hoped. Hazel was very prof... もっと見る
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It made what could have been a very stressful job a lot easier. We had help from staff who assisted us all the way with the arrangements, & all the process that had to be done with care & compassi... もっと見る
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Karen was absolutely fantastic from start to finish. For one our families saddest moments she made everything so easy for us. No problem was too big or too small. The team on the day including Darren... もっと見る
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The service and care received from all staff at the Walton Thames branch was exemplary. Every detail was explained for the farewell of a loved one, choices of venue, order of service etc resulting in... もっと見る
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企業情報
当該企業による記述
Lodge Brothers are an independent, employee owned funeral service. 7 generations of our family have been helping local families in their time of need. For 240 years we have provided funerals, both modern & traditional, with reverence and compassion, for all faiths and the non-religious. We can facilitate cremations, burials, direct cremations and remembrance services. We bring our Lodge difference to every service offered including our own legal team (providing wills, probate and lasting POAs) and our highly skilled masons providing unique memorials, inscriptions and design work. We have a dedicated Funeral Plan Team who can help with planning for the future with a funeral plan or funeral wishes. We also supply floral tributes, Orders of Service, cremation urns and keepsake jewellery.
連絡先
Ludlow House Ludlow Road, TW13 7JF, Feltham, 英国
- 020 8818 7710
- info@lodgebrothers.co.uk
- lodgebros.co.uk
5.0
優良
5613件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 100％に回答しています
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レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Empathetic and helpful throughout - guiding us through a traumatic period.
The whole experience was exemplary. Right from first contact, Victoria at Lodge in Lightwater did everything to ease the process and take away any stress. She was so empathetic and helpful throughout - guiding us through a traumatic period with real care. Couldn't give her a higher recommendation.
Currently using Lodge Legal department to progress probate - being a little slow in their processes to date.
2026年6月12日
Lodge Brothers (Funerals) Ltd からの回答
Thank you for taking the time to share your experience. We are delighted to hear that Victoria provided such outstanding support, helping to make a difficult and emotional time more manageable through her care, understanding and guidance. Your recommendation will mean a great deal to her and the team. We also appreciate your comments regarding the probate process and value your honest feedback. Your observations will help us continue to improve the service we provide. Kind regards Robert Lodge
Very professional
Very professional, caring and personal. Everything was perfect. Special thanks to Chris Carr
2026年5月29日
Lodge Brothers (Funerals) Ltd からの回答
Thank you for your thoughtful feedback. We are delighted to hear that the arrangements were handled with such care and attention by Chris, and that everything came together just as you had hoped. Kind regards Robert Lodge
Care and consideration all the way
Clear and precise information in all aspects. Caring thoughtful staff. Excellent communication throughout
2026年6月4日
Lodge Brothers (Funerals) Ltd からの回答
Thank you for your kind feedback. We are pleased to hear that you felt well informed and that the team provided considerate support every step of the way. Your appreciation will be shared with everyone. Kind regards Robert Lodge
Why get the rest get the very best
Why get the rest get the very best
What exceptional professional service and empathy for beginning to end
2026年6月4日
Lodge Brothers (Funerals) Ltd からの回答
Thank you for such a glowing recommendation. We are delighted to hear that the care and attention you received exceeded your expectations and that every aspect was handled with compassion and expertise. Kind regards Robert Lodge
Lodge Brothers (Funerals) Ltd からの回答
Thank you for your 5-Star review. Your thoughtful words are greatly appreciated and will be shared with our team. It was a privilege to assist you. Kind regards Robert Lodge
Invaluable assistance
Thank you to the caring and highly professional guidance from Cyd, the process of organising my husband funeral has been smooth and made my grief bearable. Everything was perfect. My children and I are very grateful to Cyd and Chris for all their invaluable assistance .
2026年6月3日
Lodge Brothers (Funerals) Ltd からの回答
Thank you for sharing such a heartfelt message. We are truly pleased to hear that Cyd’s compassionate guidance helped ease the burden during such a difficult time. It means a great deal to know that you and your children felt supported throughout. Kind regards Robert Lodge
We found the staff very lovely
We found the staff very lovely, welcoming & very helpful, it was a very difficult time but they where all great guiding us through out the process.
2026年6月3日
Lodge Brothers (Funerals) Ltd からの回答
Thank you for your 5-Star review. We are grateful for your comments and pleased to hear that our team were welcoming, supportive and helpful. It is important to us that families feel guided and cared for throughout the process and we appreciate you taking the time to share your experience. Kind regards Robert Lodge
We found your service and staff kind,
We found your service and staff kind,
knowledgeable and sympathetic to our needs and requests
2026年5月4日
Lodge Brothers (Funerals) Ltd からの回答
Thank you for your kind . We are review. We are pleased to hear that you found our team to be kind, knowledgeable and understanding of your needs and wishes. Your comments are greatly appreciated and will be shared with the team. Kind regards Robert Lodge
EXEMPLARY AT SHEPPERTON
At Shepperton office the information and advice provided, especially by Jackie, was exemplary. Everything done in a caring and sensitive way at this difficult time. Nothing was too much of a bother. A very professional but also a personal experience geared to individual circumstances. Thank you so very much.
2026年6月1日
Lodge Brothers (Funerals) Ltd からの回答
Thank you for your 5-Star review. We are delighted to hear that the support, information and advice you received at our Shepperton branch met your expectations during what we understand can be a very difficult time. Jackie and our team are committed to providing a caring, sensitive and personalised service to every family, so it is wonderful to know that this was reflected in your experience. Your appreciation means a great deal to us and we will be sure to share your feedback with Jackie. Thank you for placing your trust in Lodge Brothers. Kind regards Robert Lodge
Lodge Brothers (Funerals) Ltd からの回答
Thank you for your 5-star review. We are incredibly proud of our staff and their dedication to supporting families with compassion and care. Kind regards Robert Lodge
David Freeland Review
The office staff from start to finish made the whole process so easy and explained everything carefully. All communications whether by email or phone were respectful and clear. The service team were very helpful and had some good ideas on the day of the funeral service.
2026年6月2日
Lodge Brothers (Funerals) Ltd からの回答
Thank you for your thoughtful feedback. We are grateful that the team were able to provide such a level of service. It is our priority to ensure that our clients feel supported every step of the way. Your appreciation means a lot to us. Kind regards Robert Lodge
Professional, caring, and extremely helpful
Recommended by a friend Lodge Bros were very responsive for an unexpected death. Always professional yet very gently, they guided me through the myriad of necessary steps. Susan helped enormously with the planning and execution of a wonderful service for my wife. And on the day they were flawless.
2026年6月2日
Lodge Brothers (Funerals) Ltd からの回答
Thank you for sharing such a heartfelt message. We are pleased to hear that the team provided calm and thoughtful support during such an unexpected and difficult time. It is wonderful to know that Susan was able to help create such a meaningful service for your wife and that everything on the day was carried out seamlessly. Kind regards Robert Lodge
The team led by Julie at the Twickenham…
The team led by Julie at the Twickenham branch worked closely with us and was instrumental in the support from the start to finish. Every support was given with clarity and email details of the steps addressed to the relevant persons with good profession.
2026年5月29日
Lodge Brothers (Funerals) Ltd からの回答
Thank you for your thoughtful feedback. We are pleased to hear that Julie and the team provided clear guidance and dependable support throughout the entire process. It is especially meaningful to know that communication was handled so carefully and professionally. Kind regards Robert Lodge
Great support at a difficult time
A second call on Lodge Bros, and their service was again excellent and professional from beginning to end. We felt informed and supported through the whole process, and my thanks to all the staff who supported us in the planning and completion of this funeral.
2026年1月27日
Lodge Brothers (Funerals) Ltd からの回答
Thank you for your kind words and for placing your trust in Lodge Brothers once again. We are truly grateful for your feedback and are pleased to hear that you felt informed and supported throughout the arrangements. Providing compassionate and professional care during such an important time is at the heart of what we do. We will be sure to share your thanks with all the team members involved. Kind regards Robert Lodge
All the staff I came in contact with…
All the staff I came in contact with were very kind, polite and sensitive. From my first visit to the funeral and afterwards , I was helped through the whole funeral process. Nothing was too much trouble.
2026年4月20日
Lodge Brothers (Funerals) Ltd からの回答
Thank you for your kind feedback. We are pleased to hear that the team provided considerate support throughout every stage, helping to guide you through the arrangements with care and understanding. Kind regards Robert Lodge
Very approachable and helpful staff
2026年1月8日
Lodge Brothers (Funerals) Ltd からの回答
Thank you for your kind review. We are pleased to hear that you found our staff approachable and helpful. Providing compassionate support and guidance is at the heart of what we do and your feedback is greatly appreciated. Thank you for placing your trust in Lodge Brothers. Kind regards Robert Lodge
Di Day
The initial meeting was informative and good also information received was good. Any items that needed to be booked were complete and we were kept informed. Vicar and destination booked and the cars with drivers were on time , the guys who accompanied the cars were excellent and one calling before to make sure all was OK. All in all good experience. M Wright
2026年5月22日
Lodge Brothers (Funerals) Ltd からの回答
Thank you for your kind review. We are pleased to hear that you found the arrangements and communication throughout to be helpful and informative. It is reassuring to know that everything ran smoothly on the day and that our team provided the support and professionalism you expected. Thank you for placing your trust in Lodge Brothers. Kind regards Robert Lodge
Professional and compassionate
Extremely happy with the service provided by Lodge Brothers in Twickenham. A difficult time was certainly made easier by the professional and compassionate way with which Julie took us from our first meeting through to the funeral for Mum.
2026年6月4日
自発的なレビュー
Lodge Brothers (Funerals) Ltd からの回答
Thank you for your kind feedback. We are incredibly proud of our staff and their dedication to supporting families with compassion and care. Your appreciation will mean a lot to Julie. Kind regards Robert Lodge
Mum appreicated the home visit from…
Mum appreicated the home visit from Mark due to her mobility problems.All instructions noted and caried out as planned.
Jackie and Mark were friendly,helpful and very approachable at such a very difficult time.
Lovely respectful personal service carried out by Richard at the crematorium.
Good suggestions made at the crematorium from pallbears regarding talking family flowers in to chapel.
Mum was very pleased with the way her wishes were carried out for Dad.
Good personal honest advice from Lorna from the Legal service team regarding whether probate required.
2026年5月28日
Lodge Brothers (Funerals) Ltd からの回答
Thank you for sharing such detailed feedback. We are so pleased to hear that the support provided to your mum helped make a very difficult time more manageable, particularly the home visit. It is wonderful to know that everything was carried out as requested and that Jackie and Mark provided such considerate and compassionate support throughout. We are also glad the guidance from both the team on the day and Lorna were helpful and reassuring. Kind regards Robert Lodge
Wonderful service
I cannot thank Hayley, Diane and the team highly enough for their help arranging my father's funeral. From the first phone call I made to them and right through to the day itself they were incredibly kind and professional. I'd never organised a funeral before but they talked me through everything that needed to be done, and came up with really helpful suggestions throughout including a fantastic caterer. They handled all the logistical arrangements so that I could focus on the personal things. Steve was the funeral conductor on the day and he was wonderful as well - he gave me a call the night before to talk it all through, and on the day he and the crew really honoured my Dad in every detail. I am so grateful to all of you for making a sad day a beautiful tribute.
2026年4月8日
自発的なレビュー
Lodge Brothers (Funerals) Ltd からの回答
Thank you for sharing your experience with us. We are so pleased to hear that Hayley and Diane were able to provide caring guidance and practical support throughout every stage of the arrangements, especially during a time that was completely new and understandably overwhelming for you. It is wonderful to know that the suggestions and coordination helped ease the pressure. Your kind words about Steve and the care shown on the day itself will also mean a great deal to him and the team. We are truly grateful for your appreciation. Kind regards Robert Lodge
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