Logicstics レビュー 47

Logicstics からの回答

2025年9月24日

Hi Casey,

Thank you for taking the time to share your honest feedback. While we always strive for 5-star reviews, constructive input like yours is taken very seriously, as it helps us review our processes and ensure they meet customer expectations.

That said, I would like to clarify a few points from your review and provide additional context for both you and the public readers. For the service you selected, we provide an approximate transit time of 10 business days (about 2 calendar weeks). Your shipment was collected on September 3rd. Today marks the start of week 3, which means it is not technically 3 weeks late. As advised during both quoting and post-booking, we service destinations worldwide and while our transit estimates are generally accurate, they are not guaranteed.

Looking at your file, your shipment arrived in Belgium just 2 days after collection. Unfortunately, the speed of the customs clearance process is outside of any company’s control. Prior to collection, we provided you with the Belgian customs guide outlining the documents required for duty-free import (if applicable). We also informed you that if additional information was needed, the courier’s brokerage division would contact you directly during transit and you would need to respond promptly to avoid delays.

In this case, the courier sent their initial request for information to you on September 8. A response was not received until September 16, and when further details were requested, those were provided on September 22. Your shipment was released by customs 2 days later (today) and is now scheduled for delivery tomorrow.

I also see that our operations manager attempted to reach you by phone over the past 2 weeks and left a couple of voicemails, though we did not receive a call back. We would appreciate the opportunity to speak with you directly to better understand your perspective and ensure this is a one-off experience. It’s important to us that we finish this process on a positive note and work toward an amicable resolution.

With that in mind, could you please email your moving coordinator with the best telephone number to reach you? Our operations manager will then contact you once delivery has been completed.

Thank you again, Casey. For consistency, we will share this response across all review sites where your feedback was posted. We sincerely hope to have the chance to speak with you, resolve your concerns, and ultimately earn a 5-star review once your move is complete.

Logicstics からの回答

2025年9月22日

Thank you for sharing your feedback! We’re thrilled to hear that your experience was smooth, efficient, and cost-effective. Jacob and Shawn will be delighted to know their support made a positive difference throughout your move. We truly appreciate your trust in us and look forward to assisting you again in the future!

Logicstics からの回答

2025年9月1日

Thank you so much for your wonderful feedback! We’re thrilled to hear that Maryam made your move to the UK feel easy. No matter the size of a shipment, our goal is always to provide VIP-level service, and it’s great to know Maryam delivered on that promise—especially when unexpected issues arose. We truly appreciate your recommendation and wish you all the best as you settle in the UK!

Logicstics からの回答

2025年8月27日

Thank you so much for your kind words and for trusting Logicstics with your relocation to Austria! We’re delighted to hear that you found our team to be reliable and flexible throughout the process. Laiba will be so pleased to know her support and quick adjustments made a positive difference for you. We truly appreciate your recommendation and wish you all the best as you settle into your new home!

Logicstics からの回答

2025年8月21日

Thank you for taking the time to share such a detailed review of your experience with Logicstics. We’re glad to hear that Maryam and Edward were able to support you so well throughout your move, and we’ll be sure to pass along your kind words to them.

At the same time, we want to sincerely apologize for the points where we fell short. We take feedback about communication and service very seriously, and we regret that your interactions with the entire team did not reflect the level of support and professionalism we expect and strive to provide. We’re already addressing this internally to ensure future clients have a smoother experience from start to finish.

We’re happy your airfreight arrived quickly and look forward to delivering your sea shipment as planned. Thank you again for your trust in us and for recommending Logicstics despite the challenges along the way. We’re committed to continuing to earn that trust and hope we’ll have the opportunity to serve you even better in the future. All the best in London!

Logicstics からの回答

2025年7月10日

Thank you for sharing your experience—we’re so glad we could step in and deliver when your original movers couldn’t meet the timeline. Creating tailored solutions and navigating customs is exactly the kind of responsive, solution-focused service we aim to provide so Jared and Maryam will be thrilled to know their efforts made a difference, especially under such tight scheduling. We truly appreciate your recommendation and trust in Logicstics for your move to Japan. Wishing you all the best in your new chapter abroad!

Logicstics からの回答

2025年7月7日

Thank you so much for your review! We're thrilled to hear that Shawn and Laiba were able to support you through such a complex move with the care and professionalism we strive for. International relocations can come with unexpected hurdles, and we're glad our team could help ease the process. We understand how frustrating customs delays can be, even when they're out of our hands, and we truly appreciate your patience during that part of the process. Thank you for taking the time out to post your review and as always we're here if you need anything. :)

Logicstics からの回答

2025年6月24日

We’re so glad to hear that Jacob and Wayne were able to guide you through the process with such care and attentiveness. International shipping can be daunting, and it means a lot to us that you felt supported every step of the way. We'll be sure to share your kind words with the team — thank you again for choosing Logicstics!

Logicstics からの回答

2025年6月12日

Thank you so much for your kind words! We're truly honored to have assisted with your move from the U.S. to the Netherlands, especially knowing how important your shipment was. Clear and professional communication is something we strive for every step of the way, and we're thrilled to hear you felt that throughout the process. We’ll be sure to pass along your special thanks to Maryam. She’ll be delighted to know her efforts made a difference. Wishing you all the best!

Logicstics からの回答

2025年6月12日

Thank you so much for the kind words! We're thrilled to hear that Jack made such a strong impression. He truly is a valuable part of our team, and we're glad his efficiency and communication stood out during your experience.

Logicstics からの回答

2025年6月7日

Thank you so much for your kind words and recommendation! We're thrilled to hear that you had a smooth experience and that Laiba was able to support you every step of the way. We take pride in offering personal, hands-on service, and it's great to know it made a difference for you — even when there were delays along the way. We’ll be sure to pass your feedback along to Laiba. Thanks again for choosing Logicstics!

Logicstics からの回答

2025年5月14日

Thank you so much for your kind words! We're thrilled to hear that your move from NYC to Madrid went smoothly. Shawn and Rayzza will be especially happy to know their support made a positive impact—they're both dedicated to making the moving process as stress-free as possible. We truly appreciate your recommendation and are always here if you need us in the future. Wishing you all the best in your new home in Spain!

Logicstics からの回答

2025年5月10日

Thank you so much for your kind words! We're thrilled to hear that your experience with Logicstics was smooth and seamless, and we’re especially proud to hear that Maryam provided the patience, professionalism, and support you needed throughout the process. We’ll be sure to pass along your appreciation to her. It was a pleasure helping with your shipment between the US and the UK, and we look forward to assisting you again in the future!

Logicstics からの回答

2025年1月2日

Thank you so much for sharing your positive experience with Logicstics! We’re delighted to hear that Edward was able to provide excellent service, from offering a competitive quote to ensuring your packages arrived on time. We’ll make sure to pass along your kind words to him.

Your recommendation means a lot to us, and we’re thrilled to know you’d choose to work with Logicstics again in the future. If there’s anything else we can assist you with, don’t hesitate to reach out. Thank you for trusting us with your shipping needs!

Logicstics からの回答

2024年12月10日

Thank you so much for your glowing review and kind words! We're thrilled to hear about your positive experience with Logicstics. Our team takes pride in providing flexible, responsive, and professional service every step of the way, and it’s wonderful to know we met your expectations.

Moving overseas can be a big undertaking, and we're delighted to have made the process smoother for you. If there’s anything else we can assist with in the future, don’t hesitate to reach out.

Wishing you all the best in your new chapter abroad!

Logicstics からの回答

2024年12月9日

Thank you for your kind words and for sharing your experience with Logicstics! We’re thrilled to hear that this was your best moving experience and that our team, especially Edward, was able to keep you informed and assist you with the customs documentation process.

Providing responsive communication and ensuring smooth transportation is our top priority, and your feedback reassures us that we’re delivering on that promise. We truly appreciate your trust in Logicstics and look forward to assisting you with any future international shipping needs.

Logicstics からの回答

2024年12月9日

Thank you so much for sharing your detailed feedback about your recent international move with Logicstics! We’re thrilled to hear that Neal provided such excellent service and helped make your relocation from NY to Genoa as smooth as possible. His dedication to guiding our customers through every step of the process is something we’re incredibly proud of.

We deeply regret that one of your tables was damaged during transit, but it’s great to hear the insurance process was seamless and that your table has been restored to its original condition.

We’re grateful for your trust in us and for your kind recommendation. If you ever need assistance with another move or shipment in the future, don’t hesitate to reach out—we’d be delighted to help again!

Wishing you all the best in your new home in Italy.

Logicstics からの回答

2024年12月9日

Thank you for sharing your wonderful experience with Logicstics! We’re so pleased to hear that our team provided efficient and professional service for your move from the Netherlands to the U.S. Accurate volume assessments and timely updates are key to a seamless international move, and we’re thrilled we could deliver on those for you.

It’s fantastic to know that your items arrived on time and in perfect condition—that’s always our ultimate goal! We truly appreciate your recommendation and look forward to assisting you or anyone you know with future international moves.

Best wishes in your new home.

Logicstics からの回答

2024年11月27日

Hi Leigh.

Thank you so much for sharing your experience with Logicstics! We're thrilled to hear that Jack and Rayzza provided you with excellent support and kept your move as smooth and stress-free as possible. We’re proud to have a team that genuinely cares about making our customers’ transitions seamless, and your kind words mean the world to us.

We deeply regret the delay in your shipment caused by the port strike, and we truly appreciate your understanding of the situation. Transparency and keeping our clients informed during unforeseen challenges are priorities for us, so it’s great to know you felt supported throughout.

It was a pleasure assisting you with your move, and we look forward to helping you again in the future. Thank you for trusting us with such an important step in your journey!

Logicstics からの回答

2024年11月24日

Thank you for sharing such a glowing review! It means the world to us that you trusted Logicstics for your move to the UK and that Edward and the team were able to make the process smooth and stress-free for you. We’re thrilled to hear that our service exceeded your expectations and that we’ll have the privilege of assisting you again in the spring. Rest assured, we'll be ready to provide the same first-rate experience when it’s time to ship the rest of your possessions.

Thank you for choosing Logicstics as your go-to company – we truly value your trust and recommendation. Best wishes as you settle into your new home in the UK!