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Lola's - Ealing Broadway レビュー 

562
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TrustScore 5段階評価の4.5

4.5

ケーキ屋
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Unit 51, Broadway, W5 5JY London, GB

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01908538798

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レビュアーのコメントを見てみましょう

5つ星のうち5の評価

Very easy to order good online service, delivery was fantastic and quality was great . Only one thing I must say there was no happy birthday on the cake

5つ星のうち5の評価

I ordered 12 mini cupcakes to raise money for a breast cancer charity for a work event. They were exactly as I ordered, really delicious and enjoyed by all. Speedy delivery and lovely staff in Ealing... もっと見る

5つ星のうち5の評価

I ordered a fresh berry cake from Lola’s Cake for my daughter’s 40th birthday, and it was absolutely FANTASTIC! 🍰 It looked beautiful and tasted even better — everyone loved it. Even my son, who... もっと見る

5つ星のうち5の評価

Everything! Ordering was easy, pickup straightforward which worked well as I was ordering from home in Scotland and collecting on my arrival in London. The cake was DELICIOUS! I ate my whole piece a... もっと見る

企業情報

  1. ケーキ屋
  2. ・
  3. ウェディング ケーキ屋
  4. オンライン食品注文サービス
  5. カップケーキ店
  6. パン屋
  7. 持ち帰りサービス

Lola's - Ealing Broadway について

当該企業による記述

Shop Cakes Shop Cupcakes Shop Brownies Nationwide Delivery Contact Us Lola’s began back in 2006 with a simple aim: to bake beautiful, fresh cakes every day. Starting as a small bakery, we quickly grew and went on to open flagship store in Selfridges and, today, we have over 30 locations in and around London! Freshness has always been at the heart of what we do. We bake around the clock to ensure our customers receive the very best cupcakes and cakes for every occasion. A commitment that still defines who we are today. We care deeply about the experience each customer has with Lola’s. From baking and decorating, to carefully loading orders onto our own fleet of dedicated drivers, every step is designed to make sure each delivery is as special as it should be. Our customer service team is always on hand to help with enquiries, and the occasional problem! Now with a team of over 400 people, we’re proud to have established ourselves as a go-to destination for cupcakes and celebration cakes.

Lola's - Let's Celebrate !

当該企業による記述

Hand baking delicious cupcakes & cakes since 2006
Hi, I'm Asher from Lola's Cupcakes. We are here to make show stopping cakes, that taste incredible, for every occasion. We use Trustpilot so our customers can express how they felt their experience was. We look into all reviews, and use them to help us improve. Thank you

Our Promise

Finest ingredients, passionate bakers, handcrafted cupcakes.

Finest ingredients, passionate bakers, handcrafted cupcakes.
We guarantee to find a way to restore your trust in Lola's, so please get in touch if you have any concerns or recommendations.

連絡先

4.5

優良

TrustScore 5段階評価の4.5

562件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

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4.5

すべてのレビュー

(562)

過去12か月のレビュー数: 5,830件

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5つ星のうち3の評価

Mini tall cake …

Presentation could’ve been a little more neat however the sponge was nice. The icing was very grainy and not smooth at all. The icing tasted like sugar crystals, not sure if that was what they were going for or if this was just a mistake it is a shame because the sponge was very nice.

2025年6月29日
Lola's - Ealing Broadway ロゴ

Lola's - Ealing Broadway からの回答

Hello Kelly,

Thank you for taking your time to share this feedback regarding your recent order of one of our Mini Tall cakes.

We're very sorry to hear that you were disappointed with the icing used on this cake.

This cake uses and American style buttercream, which is primarily made from butter and sugar and can certainly taste less smooth compared to a cream cheese or mascarpone icing option.

I will be sure to pass this feedback regarding the buttercream icing on this cake with our bakery and product development teams for further review.

If you would like to discuss your order with us further you can reach us directly at hello@lolascupcakes.com.

Kind regards,

Wesley

5つ星のうち5の評価

Mermaid birthday cake of her dreams

Our daughter loved the cake and said it was “the mermaid birthday cake of her dreams”! It was gorgeous on the outside and delicious. Everyone was talking about it and most importantly my daughter was so happy with it.

2025年6月29日
5つ星のうち3の評価

I have tried other cakes like red…

I have tried other cakes like red velvet and berries one. They were really nice but this time we tried cookies one, it was not that nice.

2025年6月28日
Lola's - Ealing Broadway ロゴ

Lola's - Ealing Broadway からの回答

Hello Girannaz,

Thank you for taking your time to share this feedback with us.

We are sorry to hear that you did not enjoy your order of our Cookies and Cream cake.

This cake does use a buttercream icing that is much sweeter in taste than the cream cheese or mascarpone icings, so this can certainly be a matter of preference if you prefer a more balanced treat like our Red Velvet or Fresh Berry cake designs.

I will be sure to log your feedback here with the relevant teams.

If you would like to discuss your order directly with our team, please do not hesitate to get in touch with us directly at hello@lolascupcakes.com.

Kind regards,

Wesley

5つ星のうち3の評価

Cake was very good

Cake was very good. A bit expensive for the size. Was surprised to see the ingredients, a lot of oil and palm oil. Service instore Was very good. Website I thought was hard to maneuver.
Thank you!

2025年6月25日
Lola's - Ealing Broadway ロゴ

Lola's - Ealing Broadway からの回答

Hello Katherine,

Thank you for sharing your feedback with us regarding your experience with Lola's.

We are sorry to hear that you were disappointed with some of the ingredients used in our cakes and that you had difficulty with our new website platform.

We do take great care to offer only high quality ingredients and are consistently revaluating if there are certain ingredients that our customer's are concerned with that we can move away from, which is part of why we've worked hard to move away from artificial colourings where possible.

I will be sure to log this feedback here with our bakery and product development team and will be sure as well to share your experience with our website team as well for further review by these relevant team members.

We are happy to hear you had a positive experience still with the taste of our cakes and with the service you received at our shop.

If there is anything further that you would like to discuss with our team you can always reach us directly at hello@lolascupcakes.com.

Kind regards,

Wesley

5つ星のうち5の評価

Cool customer

Cake was well packaged and kept cool in the fridge in extremely hot conditions outside. I kept in the fridge until later that evening and was perfect when consumed later that night! Taste is delicious and just the right size for our needs.

2025年6月22日
5つ星のうち2の評価

Too sweet...

The balance was off: too little cake, too much cream, and both far too sweet.

2025年6月4日
Lola's - Ealing Broadway ロゴ

Lola's - Ealing Broadway からの回答

Hello,

Thank you for taking the time to leave us a review.

I am sorry you felt the cake was not balanced in flavour. I can see from your order you ordered the mini tall cake. Due to the layers and height of this particular cake there is more buttercream than usual as it is used to sandwich the sponges together as well as decorate the outside. This will also make the cake taste sweeter than the regular layer cakes we offer.

I will of course pass your feedback on to our product development team for review. If you would like to discuss this further please do not hesitate to contact us via email at hello@lolascupcakes.com.

Kind regards,

Chrissy

5つ星のうち5の評価

Service great

Service great. Cake tasted great. The waiting time was short. Overall, made my birthday a little more enjoyable. Thank you.

2025年5月24日
5つ星のうち1の評価

The cake ordered from Sweden to UK

The cake ordered from Sweden to UK.
Unfortunately the company delivered to my neighbour, when she handed to me and I opened that was icing shuger which was like ston yellowish cover and the toppings with fermenter strawberry and berry frout which smell very bad . When I have contacted to them ans explained and complained the response was disposed it with very impolite manner and did not want to refund money to sender in Sweden . Never buy cake from online, God knows when those are backed, you just lose your money !
Order ID: BN356 7099

2025年6月3日
自発的なレビュー
Lola's - Ealing Broadway ロゴ

Lola's - Ealing Broadway からの回答

Hello Ash,

Thank you for taking the time to leave this review.

I am sorry to hear about this and it does not sound like a usual experience with us.

I am not able to see any details for you, please email us on hello@lolascupcakes.com and we can help you further.

Kind regards,
Chris

5つ星のうち5の評価

Perfect Birthday Treat – You’d Never Know It’s Gluten-Free!

I ordered the Medium Gluten-Free Red Velvet Cake with a personalised message - and it was absolutely perfect! The cake was moist, rich, and had that classic red velvet flavour, all while being completely gluten-free. The personalisation was beautifully done, and it made my partner's birthday feel even more special. Everyone loved it — you’d never guess it was gluten-free. Highly recommended!

2025年5月19日
5つ星のうち5の評価

Great gift idea

Each one was perfectly bite-sized, beautifully decorated, and bursting with flavor. The sponge was soft and moist, and the frosting had just the right amount of sweetness without being overpowering, a great little gift for my friend’s birthday

2025年5月15日

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