I ordered a fresh berry cake from Lola’s Cake for my daughter’s 40th birthday, and it was absolutely FANTASTIC! 🍰 It looked beautiful and tasted even better — everyone loved it. Even my son, who... もっと見る
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Ordered a mermaid cake for my daughter’s birthday and it was delicious and moist. I also ordered two boxes of their mini cup cakes which are the perfect size for kids and they were devoured. Really gr... もっと見る
Everything! Ordering was easy, pickup straightforward which worked well as I was ordering from home in Scotland and collecting on my arrival in London. The cake was DELICIOUS! I ate my whole piece a... もっと見る
It's my 2nd cake from them in a month. One gender reveal and a 60th. Both were beautiful, well made, ready when asked for. Great packaging to protect each cake as well. Communication excellent and ev... もっと見る
企業情報
Lola's - Ealing Broadway について
当該企業による記述
Shop Cakes
Shop Cupcakes
Shop Brownies
Nationwide Delivery
Contact Us
Lola’s began back in 2006 with a simple aim: to bake beautiful, fresh cakes every day. Starting as a small bakery, we quickly grew and went on to open flagship store in Selfridges and, today, we have over 30 locations in and around London!
Freshness has always been at the heart of what we do. We bake around the clock to ensure our customers receive the very best cupcakes and cakes for every occasion. A commitment that still defines who we are today.
We care deeply about the experience each customer has with Lola’s. From baking and decorating, to carefully loading orders onto our own fleet of dedicated drivers, every step is designed to make sure each delivery is as special as it should be. Our customer service team is always on hand to help with enquiries, and the occasional problem!
Now with a team of over 400 people, we’re proud to have established ourselves as a go-to destination for cupcakes and celebration cakes.
Lola's - Let's Celebrate !
当該企業による記述
- Hand baking delicious cupcakes & cakes since 2006
- Hi, I'm Asher from Lola's Cupcakes. We are here to make show stopping cakes, that taste incredible, for every occasion. We use Trustpilot so our customers can express how they felt their experience was. We look into all reviews, and use them to help us improve. Thank you
Our Promise
Finest ingredients, passionate bakers, handcrafted cupcakes.
We guarantee to find a way to restore your trust in Lola's Cupcakes, so please get in touch if you have any concerns or recommendations.
連絡先
Unit 51, Broadway, W5 5JY, London, 英国
- 01908538798
4.6
優良
549件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Mini cupcakes are delicious
We purchased mini cupcakes for our daughter’s birthday and selected three different flavors. Each flavor was distinct, unique, and absolutely delicious. We especially appreciated the offer of two complimentary cupcakes with the purchase of ten, which was a lovely added bonus.
2026年2月21日
Lovely service and delicious cakes!
2026年2月14日
The whole family love Lola’s bakes and…
The whole family love Lola’s bakes and come back time and time again.
2026年2月19日
Delicious!
2026年2月15日
回答に AI 支援を利用する場合があります詳細を表示
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
Collection fine but bad cake
Collection service was fine but the cake was tasteless, barely any sponge it was densely covered in a bland cheap tasting chocolate, second try at their larger cakes and second time disappointed. Not good quality taste or ingredients unfortunately
2026年2月12日
Lola's - Ealing Broadway からの回答
Hello Hannah,
Thank you for taking the time to share your feedback.
I am sorry to hear that your cake did not meet your expectations.
I can assure you that we do use high quality ingredients for all of our products.
Our cakes are prepared in batches and we have not received any similar feedback from the same batch. However, please be assured that we will continue to monitor this closely.
Please be assured that your feedback has been shared with the relevant teams for further review.
If you do wish to discuss this further, please feel free to email us on hello@lolascupcakes.com
Best wishes,
Chloe
Very good birthday cake
Our guests were wowed by the cake, lots of compliments
Received it on time in perfect condition
2026年2月6日
Thank you lola for the Birthday cake…
Thank you lola for the Birthday cake for my daughter's 25, we loved the chocolate fudge cake! Love it
2026年2月6日
Red velvet cupcakes and brownies
I can never resist Lola's red velvet cupcakes and brownies.
The Ealing store is clean and fully stocked, the staff are amazing.
2026年2月5日
Quick reliable service.
2026年1月28日
Yummy cake pick up was easy
2026年1月26日
Vegan red velvet cake.
Staff were great, easy to order.
Vegan red velvet birthday cake was full of flavour. Definitely buy from here again.
2026年1月26日
I ordered a birthday cake for my…
I ordered a birthday cake for my partner. The cake was beautiful but not fresh at all.
We had to bin the cake next day after taking pictures unfortunately.
It was very disappointing!
2026年1月4日
Lola's - Ealing Broadway からの回答
Hello,
Thank you for taking the time to provide us with your feedback.
I am very sorry for the disappointment experienced on this occasion with your order of the Vanilla Cake with photo image.
I can assure you all orders are freshly baked and prepared for the date of delivery/collection. We never premake, store or freeze our cakes.
Orders are kept chilled until collection, or if a home delivery, orders are delivered in our refrigerated vans. We do recommend cakes are allowed to come up to room temperature for a few hours before serving to ensure the cake is served at its best.
If there is anything further we can help with please feel free to send an email to hello@lolascupcakes.com
Kind regards,
amazing always
2026年1月24日
The ordering and pick up experience was…
The ordering and pick up experience was excellent but the cake was dry and had a blunt taste.
2026年1月17日
Lola's - Ealing Broadway からの回答
Hello Elena,
Thank you for taking the time to leave us your feedback.
I am sorry to hear that your Blue Newborn Baby Cake tasted dry and had a blunt taste.
Our bakery takes great care to ensure that all of our cakes are baked fresh specifically for your order using high-quality ingredients to ensure the best experience for our customers.
We do advise to store our cakes in the fridge and to take them out at least 2-3 hours before serving as our products are best served at room temperature. If they are not kept out for long enough this can affect the taste and texture.
I will be sure however to pass your feedback across to the relevant teams and we will monitor if we have any similar feedback from your cake batch.
If you do wish to discuss this further, please feel free to email us on hello@lolascupcakes.com
Best wishes,
Lola's - Ealing Broadway からの回答
Hello,
Thank you for taking the time to share your feedback with us.
I am very sorry for the disappointment experienced on this occasion as you found the cake to be too sweet.
This cake is decorated entirely with buttercream icing which is the sweetest tasting icing we offer and can be too sweet for some based on personal preference.
I would like to suggest our cream cheese icing or ganache icing cakes which are a little less sweet in taste due to the nature of these icings.
Your feedback will of course be logged and passed on to our teams for review.
If there is anything you would like to discuss further please feel free to send an email to hello@lolascupcakes.com
Kind regards,
Marta
Red velvet birthday cake…
We really enjoyed a red velvet birthday cake recently. Delicious moist cake which tastes absolutely amazing. Highly recommend
2026年1月10日
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