Great value, especially when using my loyalty points and additional loyalty discounts! The cake tasted absolutely lovely, and collection was so easy thanks to the convenient, easy-to-carry box.... もっと見る
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I had such a lovely experience with Lola’s Cakes! Everything looked beautifully presented and tasted even better — light, fresh, and full of flavour. You can feel the care and creativity in every b... もっと見る
Lovely, delicious and fresh as always. I always use lolas for special occassions. Staff at the canary wharf store are always so helpful. Once even helping me take 2 large cakes and 40 cupcakes to my c... もっと見る
The celebration red velvet cake was delicious and looked wonderful for our celebration. Everyone at our party commented on how lovely the cake was. The lady who helped me at your Canary Wharf store... もっと見る
企業情報
Lola's - Lola's Canary Wharf について
当該企業による記述
Shop Cakes
Shop Cupcakes
Shop Brownies
Nationwide Delivery
Contact Us
Lola’s began back in 2006 with a simple aim: to bake beautiful, fresh cakes every day. Starting as a small bakery, we quickly grew and went on to open flagship store in Selfridges and, today, we have over 30 locations in and around London!
Freshness has always been at the heart of what we do. We bake around the clock to ensure our customers receive the very best cupcakes and cakes for every occasion. A commitment that still defines who we are today.
We care deeply about the experience each customer has with Lola’s. From baking and decorating, to carefully loading orders onto our own fleet of dedicated drivers, every step is designed to make sure each delivery is as special as it should be. Our customer service team is always on hand to help with enquiries, and the occasional problem!
Now with a team of over 400 people, we’re proud to have established ourselves as a go-to destination for cupcakes and celebration cakes.
Lola's - Let's Celebrate !
当該企業による記述
- Hand baking delicious cupcakes & cakes since 2006
- Hi, I'm Asher from Lola's Cupcakes. We are here to make show stopping cakes, that taste incredible, for every occasion. We use Trustpilot so our customers can express how they felt their experience was. We look into all reviews, and use them to help us improve. Thank you
Our Promise
Finest ingredients, passionate bakers, handcrafted cupcakes.
We guarantee to find a way to restore your trust in Lola's Cupcakes, so please get in touch if you have any concerns or recommendations.
連絡先
Unit 5A, 16-19 Canada Square, Canary Wharf, E14 5EQ, London, 英国
- +44207 516 0534
4.6
優良
595件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
The celebration red velvet cake was…
The celebration red velvet cake was delicious and looked wonderful for our celebration. Everyone at our party commented on how lovely the cake was. The lady who helped me at your Canary Wharf store was very helpful and had everything ready for my pick up so thank you to her. The cake also came in a really rigid cake box so it looked perfect when we got it transported. That attention to detail is much appreciated.
2025年10月7日
Lola’s is your best option
Lola’s quality vs price is unmatched; no other place stands close and I have tried and tested most of them.
2025年10月5日
Best cakes ever
Always love my weekly treat. I tried the cheesecake for the first time and it was delicious :). Team is always great to interact with and their suggestions have never been disappointing.
2025年9月26日
Delicious, perfect wedding cake
The cake was delicious, it was huge and so beautifully made, definitely felt good value and excellent quality. Perfect wedding cake, everyone loved it. It was also packaged really well which made it much easier to transport safely when I picked it up from the shop. Thank you for making it a great experience!
2025年9月21日
Amazing experience!!
Really fast and effecient and the cake itself was delicious and one of the best Victoria sponge cakes I have tasted for a while!!
2025年9月5日
Gorgeous cupcakes as always 🤩 Lola’s…
Gorgeous cupcakes as always 🤩 Lola’s never fail to impress and I have ordered multiple times now! Delivery person didn’t seem to know where to go, but eventually he worked it out! Was a birthday gift and they loved them ⭐️⭐️⭐️⭐️⭐️
2025年9月12日
Delicious
Ordered a birthday cake for collection in Canary Wharf. The experience was smooth and pleasant and the cake was delicious! I recommend the vegan chocolate brownie cake.
2025年9月5日
Good service
2025年8月21日
Cake was on point
This cake was bought for a family gathering for a newly wed couple. Delivered on time and the cake was delicious as always. Will order again for when I have another gathering.
2025年8月26日
回答に AI 支援を利用する場合があります詳細を表示
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
The birthday cake was lopsided and did…
The birthday cake was lopsided and did not look appetising!
2025年8月17日
Lola's - Lola's Canary Wharf からの回答
Hello Radica,
Thank you for taking the time to leave this review.
I am sorry to hear about this and I will be in touch with you shortly to help resolve this for you.
Kind regards,
Chris
Impeccable
Firstly, the service is always impeccable. And even more importantly, the chocolate fudge cake I ordered, for a colleague's 30th birthday was absolutely delicious! There's no place better!!
2025年8月14日
Birthday cake was hard, dry and tasteless!
I appreciate the Free birthday cake offer every year but this time had a really bad experience. I visited Canary Wharf Canada Square and asked for a Cookies and Cream cake. Normally I get other flavours but this time those weren't available! There were 4 staffs all chatting between themselves and no one bothered to provide instructions about the cake. I took that home as usual and later while serving, found it really dry, hard, tasteless and very sugary! The evening plan went wrong as none of my friends could have the cake so I wasn't really happy about it. I've contacted Lola's customer service next day and explained everything; the agent Wesley told me that I had to keep the cake outside the fridge for 3 hours before serving so it wasn't their fault. I was really shocked as normally I've never done that with the other cakes I had from them. Also asked him that the staffs could even provide me this instruction but they all were busy chatting. He then just reported, apologized and avoided to offer me a replacement just because it was a Free cake and I didn't pay for it! The overall experience wasn't really that great what the company should really focus on!
2025年8月5日
Lola's - Lola's Canary Wharf からの回答
Hello Tilok,
Thank you for taking your time to share your feedback with us.
We are very sorry again that you did not enjoy the cake you received from us as a free reward for our Love Club founding members.
We do advise directly on our cake boxes themselves as well as on our website that our cakes will require at least 2-3 hours outside of the fridge before serving for best quality.
This ensures that this information is made clear for all of our customers to ensure that best practices for storage of our cakes can be followed.
We are very sorry that these instructions were missed and that you did not enjoy the cake texture served straight from fridge cold temperatures.
As per our conversation, I have been sure to log your feedback regarding your experience with our stores team and with this cake.
If you would like to discuss this any further with our team directly, please do not hesitate to get back in touch with us at hello@lolascupcakes.com.
Kind regards,
Wesley
Really good cake :)
Really good cake! Bought it for my partner’s birthday and we polished it in a day! It was the right amount of sweetness balanced with slightly tart berries
2025年8月5日
Quick delivery, delicious vegan
Quick delivery, looked perfectly. Even as a vegan chocolate cake was rich and delicious. Our daughter loved it
2025年8月9日
Beyond my expectations
I printed a photo on the cake and it was much nicer that I imagined. The quality and the taste both were also very good
2025年8月6日
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