I now find that the cakes and cupcakes are not tasting as great anymore and are not as moist as cakes and cupcakes should be. I especially think for the prices they should be tasting great. Also the b... もっと見る
企業が回答しました
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レビュアーのコメントを見てみましょう
This is not the first time that we have ordered from Lola’s. We have tried almost all kinds of cupcakes, Vegan Birthday cake and recently we tried the Velvet Birthday Cake. OMG, it was sooo delicious... もっと見る
Consistently the absolute BEST cakes and cupcakes! Whether I've picked up from Selfridges or ordered to my home, Presentation, consistency, flavour, always so so amazing! SO impressed by how well pac... もっと見る
Every Friday evening after work as my treat, I make my way to selfridges to be greeted by the lovely ladies on the lola's counter. I always order a one vanilla and one chocolate hazelnut cupcake. The... もっと見る
企業情報
Lola's - Lola's Selfridges London について
当該企業による記述
Shop Cakes
Shop Cupcakes
Shop Brownies
Nationwide Delivery
Contact Us
Lola’s began back in 2006 with a simple aim: to bake beautiful, fresh cakes every day. Starting as a small bakery, we quickly grew and went on to open flagship store in Selfridges and, today, we have over 30 locations in and around London!
Freshness has always been at the heart of what we do. We bake around the clock to ensure our customers receive the very best cupcakes and cakes for every occasion. A commitment that still defines who we are today.
We care deeply about the experience each customer has with Lola’s. From baking and decorating, to carefully loading orders onto our own fleet of dedicated drivers, every step is designed to make sure each delivery is as special as it should be. Our customer service team is always on hand to help with enquiries, and the occasional problem!
Now with a team of over 400 people, we’re proud to have established ourselves as a go-to destination for cupcakes and celebration cakes.
Lola's - Let's Celebrate !
当該企業による記述
- Hand baking delicious cupcakes & cakes since 2006
- Hi, I'm Asher from Lola's Cupcakes. We are here to make show stopping cakes, that taste incredible, for every occasion. We use Trustpilot so our customers can express how they felt their experience was. We look into all reviews, and use them to help us improve. Thank you
Our Promise
Finest ingredients, passionate bakers, handcrafted cupcakes.
We guarantee to find a way to restore your trust in Lola's Cupcakes, so please get in touch if you have any concerns or recommendations.
連絡先
Food Hall, Selfridges, 400 Oxford Street, W1A 1AB, London, 英国
- +44207 318 3146
4.7
優良
372件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Amazing cupcakes!
Freshly baked goodies and a relaxed café atmosphere, this place is a delight.
2026年3月27日
I wanted to give you 5 but I have to be…
I wanted to give you 5 but I have to be honest, the icing was too much and sponge was a bit dry by the time we used it. A day after.
2026年3月30日
Good service and good product and the price was the best I found
I called and asked how long the cake would take to be delivered to selfridges in london and they said it would come the next day…. So I picked it up in the evening the day after my order …. Usually they quote 2 days after order … so that was efficient.
The colour inside was great … I did the cake for my nieces and nephews and they really liked it. I also picked up a dairy free vegan cupcake for my youngest niece as she can’t have any dairy…. She is 2 and a half and She absolutely loved it and ate it all !
2026年3月28日
Gorgeous cake with great service
Gorgeous cake with great service. Personalisation was lovely and the cake tasted great!
2026年1月24日
回答に AI 支援を利用する場合があります詳細を表示
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
Not my favourite cakes
Service was a little on the slow side. I wish there were more cakes with fruit inside or the use of mascarpone cheese as I find the cheese in the cake cake very heavy and stodgy. For me there's too much cheese on top and that overrides the sponge. There wasn't any black forest available, im not sure if its available any more. My personal preference is for cream and fruit.
2026年2月16日
Lola's - Lola's Selfridges London からの回答
Hello Suzy,
Thank you for taking your time to share your feedback with us.
We're sorry to hear that the service and cupcake icing from your recent experience with us fell short of our usual expectations.
I will be certain to pass this feedback on to the relevant teams so we can review this further.
If you would like to discuss your expereice with us directly, please get in touch with us at hello@lolascupcakes.com.
Kind regards,
Lola's Cupcakes never let us down
Lola's Cupcakes never let us down! It was certainly 'love at first bite'! It was deliciously tasty and succulent and looked great. My go-to option got birthday cakes.
2026年2月15日
Stunning cupcakes, coffee and service
Had an amazing experience-stunning cupcake and coffee. A well
As excellent service from the team at Selfridges-led by the charming Eliza.
2026年1月30日
Excellent experience!
The cake tasted wonderful!
I ordered the Red velvet for a birthday party!
It is my favourite of Lola's cakes!
Apart from the great taste I feel the actual finished cake could look a little more special! The only thing that I feel needs more attention!
The ladies in Selfridges are absolutely lovely and were so very helpful!
Will continue to buy Lola's cakes!
2026年1月24日
Four quids for a cupcake is too much
Four quids for a cupcake is too much. The prices have gone up too much.
2026年1月13日
Lola's - Lola's Selfridges London からの回答
Hello Pierpaolo,
Thank you for sharing your feedback with us regarding your experience with Lola's.
We are sorry to hear that you found the prices for our cupcakes to be too high.
We take great care in offering fresh, hand crafted treats using high quality ingredients to ensure the best experience for our customers.
Our team also seeks to always offer a competitive price point for the quality and experience we offer, but our prices occasionally need to change to reflect the increasing price of the high quality ingredients that we source and other costs that are part of our operation to provide fresh and delicious hand crafted treats for our customers baked every day.
I will be sure to log this feedback here with the relevant teams for further review and we again greatly appreciate you taking your time to share this with us.
If there is anything further that you would like to discuss with our team you can always reach us directly at hello@lolascupcakes.com.
Kind regards,
The cake was excellent
Easy to deal with staff.
Very helpful.
Cant beat service with a smile.
The cake was excellent
2025年12月29日
Lolas cupcakes
I bought a chocolate cake for a Special occasion and we are all very happy with the cake and price is very good and the cake is great.
2025年12月11日
Daughters 21st cookies and cream cake
Daughters 21st cookies and cream cake - loved by daughter and all - delicious . Great customer service
2025年12月1日
Very good to deal with the process was…
Very good to deal with the process was very easy sizes were available to choose from and the sales person very efficiently dealt with my order and the choice I make for a cake.
2025年12月3日
自発的なレビュー
Friendly service
Friendly service. No rush. Helped me pick the flavours I wanted. Packaged the cupcakes well.
2025年11月21日
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