My baby sister is in hospital and she has been told she cannot have any more operation.so I needed something comforting to get through what has been going for the pass month. Just able to set in Selfr... もっと見る
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I ordered a small vintage cake for my 23rd birthday and everything was absolutely perfect! The cake looked beautiful, tasted amazing, and the “Twenty Three” personalization was exactly what I wanted.... もっと見る
This is not the first time that we have ordered from Lola’s. We have tried almost all kinds of cupcakes, Vegan Birthday cake and recently we tried the Velvet Birthday Cake. OMG, it was sooo delicious... もっと見る
I now find that the cakes and cupcakes are not tasting as great anymore and are not as moist as cakes and cupcakes should be. I especially think for the prices they should be tasting great. Also the b... もっと見る
企業が回答しました
企業情報
Lola's - Lola's Selfridges London について
当該企業による記述
Shop Cakes
Shop Cupcakes
Shop Brownies
Nationwide Delivery
Contact Us
Lola’s began back in 2006 with a simple aim: to bake beautiful, fresh cakes every day. Starting as a small bakery, we quickly grew and went on to open flagship store in Selfridges and, today, we have over 30 locations in and around London!
Freshness has always been at the heart of what we do. We bake around the clock to ensure our customers receive the very best cupcakes and cakes for every occasion. A commitment that still defines who we are today.
We care deeply about the experience each customer has with Lola’s. From baking and decorating, to carefully loading orders onto our own fleet of dedicated drivers, every step is designed to make sure each delivery is as special as it should be. Our customer service team is always on hand to help with enquiries, and the occasional problem!
Now with a team of over 400 people, we’re proud to have established ourselves as a go-to destination for cupcakes and celebration cakes.
Lola's - Let's Celebrate !
当該企業による記述
- Hand baking delicious cupcakes & cakes since 2006
- Hi, I'm Asher from Lola's Cupcakes. We are here to make show stopping cakes, that taste incredible, for every occasion. We use Trustpilot so our customers can express how they felt their experience was. We look into all reviews, and use them to help us improve. Thank you
Our Promise
Finest ingredients, passionate bakers, handcrafted cupcakes.
We guarantee to find a way to restore your trust in Lola's, so please get in touch if you have any concerns or recommendations.
連絡先
Food Hall, Selfridges, 400 Oxford Street, W1A 1AB, London, 英国
- +44207 318 3146
4.7
優良
383件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Birthday cake all berries chocolate
The ordering was easy
Cake was ready in time
Pick up was easy and fast
The box is so thick and strong, had no worries of cake moving or getting ruined
It tasted divine, afew people asked for 2nd serving. It looked beautiful. Just one thing i would say is I would prefer the height lower and the cake wider to ease the cutting.
2026年7月8日
Excellent service from Lolas cupcakes…
Excellent service from Lolas cupcakes my daughter ordered Lion King cupcakes which we picked up from Selfridges during our trip to London.
2026年7月2日
Fantastic cake and easy ordering
The Frozen themed birthday cake was gorgeous and a hit with everyone, especially the 5 year old birthday girl. So many parents liked it that several asked where it came from and purchased it for their own children's parties. We've seen 3 of this cake in the past 2 week!
2026年6月29日
Consistently the absolute BEST cakes…
Consistently the absolute BEST cakes and cupcakes! Whether I've picked up from Selfridges or ordered to my home, Presentation, consistency, flavour, always so so amazing! SO impressed by how well packaged everything was for delivery, really
There is no competition for these guys!
2026年7月9日
This is not the first time that we have…
This is not the first time that we have ordered from Lola’s. We have tried almost all kinds of cupcakes, Vegan Birthday cake and recently we tried the Velvet Birthday Cake. OMG, it was sooo delicious, the cake was moistured enough and the cream on top was so delicious as per all other products.
Thanks for everyone in Lola’s Team who makes delicious cakes and giving the people’s life a full of sweetness and enjoy🤍🌸
2026年7月8日
I love shopping at Selfridges
I love shopping at Selfridges, the team were busy but professional & efficient the cupcake purchased were personalised with happy birthday for a colleague birthday. They have a huge selection to choose from .
2026年2月24日
Amazing cake and service was…
Amazing cake and service was outstanding I always order from Lola!
2026年4月1日
Amazing cupcakes!
Freshly baked goodies and a relaxed café atmosphere, this place is a delight.
2026年3月27日
I wanted to give you 5 but I have to be…
I wanted to give you 5 but I have to be honest, the icing was too much and sponge was a bit dry by the time we used it. A day after.
2026年3月30日
Good service and good product and the price was the best I found
I called and asked how long the cake would take to be delivered to selfridges in london and they said it would come the next day…. So I picked it up in the evening the day after my order …. Usually they quote 2 days after order … so that was efficient.
The colour inside was great … I did the cake for my nieces and nephews and they really liked it. I also picked up a dairy free vegan cupcake for my youngest niece as she can’t have any dairy…. She is 2 and a half and She absolutely loved it and ate it all !
2026年3月28日
Gorgeous cake with great service
Gorgeous cake with great service. Personalisation was lovely and the cake tasted great!
2026年1月24日
回答に AI 支援を利用する場合があります詳細を表示
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
Not my favourite cakes
Service was a little on the slow side. I wish there were more cakes with fruit inside or the use of mascarpone cheese as I find the cheese in the cake cake very heavy and stodgy. For me there's too much cheese on top and that overrides the sponge. There wasn't any black forest available, im not sure if its available any more. My personal preference is for cream and fruit.
2026年2月16日
Lola's - Lola's Selfridges London からの回答
Hello Suzy,
Thank you for taking your time to share your feedback with us.
We're sorry to hear that the service and cupcake icing from your recent experience with us fell short of our usual expectations.
I will be certain to pass this feedback on to the relevant teams so we can review this further.
If you would like to discuss your expereice with us directly, please get in touch with us at hello@lolascupcakes.com.
Kind regards,
Lola's Cupcakes never let us down
Lola's Cupcakes never let us down! It was certainly 'love at first bite'! It was deliciously tasty and succulent and looked great. My go-to option got birthday cakes.
2026年2月15日
Stunning cupcakes, coffee and service
Had an amazing experience-stunning cupcake and coffee. A well
As excellent service from the team at Selfridges-led by the charming Eliza.
2026年1月30日
Excellent experience!
The cake tasted wonderful!
I ordered the Red velvet for a birthday party!
It is my favourite of Lola's cakes!
Apart from the great taste I feel the actual finished cake could look a little more special! The only thing that I feel needs more attention!
The ladies in Selfridges are absolutely lovely and were so very helpful!
Will continue to buy Lola's cakes!
2026年1月24日
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