I ordered a selection of cupcakes for my daughter’s birthday as we only wanted a small cake, I was not disappointed. The cupcakes were absolutely delicious and so cute, they made a change from a cake... もっと見る
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Amazing cake raspberry and white chocolate as always our go to. Easy pick up but was a struggle to find the collection store in Victoria. Good vegan options available picked up some as collected the c... もっと見る
Really great communication from start to finish. I ordered a load f cupcake for a corporate function, Macy and Chris were superstars. They were professional and made everything seamless. The delivery... もっと見る
The process of ordering online and collecting at Victoria was super straightforward, even at short notice. The fact that I could also include candles made things much simpler for me. The gluten and... もっと見る
企業情報
Lola's - Lola's Victoria について
当該企業による記述
Shop Cakes
Shop Cupcakes
Shop Brownies
Nationwide Delivery
Contact Us
Lola’s began back in 2006 with a simple aim: to bake beautiful, fresh cakes every day. Starting as a small bakery, we quickly grew and went on to open flagship store in Selfridges and, today, we have over 30 locations in and around London!
Freshness has always been at the heart of what we do. We bake around the clock to ensure our customers receive the very best cupcakes and cakes for every occasion. A commitment that still defines who we are today.
We care deeply about the experience each customer has with Lola’s. From baking and decorating, to carefully loading orders onto our own fleet of dedicated drivers, every step is designed to make sure each delivery is as special as it should be. Our customer service team is always on hand to help with enquiries, and the occasional problem!
Now with a team of over 400 people, we’re proud to have established ourselves as a go-to destination for cupcakes and celebration cakes.
Lola's - Let's Celebrate !
当該企業による記述
- Hand baking delicious cupcakes & cakes since 2006
- Hi, I'm Asher from Lola's Cupcakes. We are here to make show stopping cakes, that taste incredible, for every occasion. We use Trustpilot so our customers can express how they felt their experience was. We look into all reviews, and use them to help us improve. Thank you
Our Promise
Finest ingredients, passionate bakers, handcrafted cupcakes.
We guarantee to find a way to restore your trust in Lola's, so please get in touch if you have any concerns or recommendations.
連絡先
Victoria Place, 115 Buckingham Palace Road, SW1W 9SJ, London, 英国
- +44207821 8080
4.6
優良
323件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
BEAUTIFUL DECORATION AND TASTE
Really good services, delivery promptly and superrr delicious that Victorian sponge cake.
2026年7月3日
Delicious Cake and Helpful Staff
Ordered a small birthday cake - delicious and beautifully decorated.
2026年7月2日
Amazing
I ordered the chocolate heaven cake for my best friend 's birthday and I collected it from Victoria place.
Ordering was super easy, the cake arrived on time and my friend was really happy. It was a big surprise.
The girl at Victoria Place was really nice and helpful.
I am so grateful for Lola's team! You made my friend's birthday so special. Thank You!!
2026年6月24日
Absolutely delicious
Absolutely delicious; easy to order, ready on time, and beautiful. Will be ordering from here going forward!
2026年6月21日
回答に AI 支援を利用する場合があります詳細を表示
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
The most horrible and disgusting Victoria Sponge Birthday Cake
I ordered the Victoria Sponge Cake at Lola's in Victoria on Wednesday 8 April 2026 and collected the said Cake on Friday 10 April 2026 from Lola's in Victoria, for my Son's birthday on 11 April 2026. I was shocked, the most horrible and disgusting Cake!!!! The top of the Cake and Inside the Cake had all these rotten berries!!!! It was so expensive; I paid £50 for the medium birthday Victoria Sponge Cake. The said Cake was not very nice at all!!!! A Supermarket bought Cake would have been better. I threw the Cake straight in the bin! I AM VERY UPSET AND VERY DISAPPOINTED!!!! I WILL NEVER EVER AGAIN BUY FROM LOLA'S!!!! RUBBISH!!!!
2026年4月11日
Lola's - Lola's Victoria からの回答
Hi Frances,
Thank you for taking the time to leave your feedback about your recent order with us.
I am very sorry to hear that you were extremely disappointed with your order and shocked to see that the fruits were mouldy and we apologise for the upset caused as a result.
I can assure you that this is not up to our usual standards and this is not a regular occurrence with us.
We do always try and source the freshest fruit possible, however sometimes due to the high sugar levels in our products and heat, this can cause the fruit to ripen faster than we would like.
I can also assure you that all of our cakes are freshly baked and prepared for the date of delivery so I am sorry this has happened.
I will be in touch via email so that we can investigate this further, report it back to the bakery, and resolve this for you.
Best wishes,
Mahir
I bough chocolate kunafa pistachio cake…
I bough chocolate kunafa pistachio cake as a returning customer.
Quality is excellent
Will buy it again
2026年4月4日
Taste great, can’t say the same for the sizes
The cake tasted great, the collection was easy and quick. However I ordered a medium and looked like a small..
2026年4月3日
The cake was fab
The cake was fab, but it would have been helpful to know that you don’t provide carrier bags big enough for the bigger cake boxes. I had a really stressful time trying to find a bag to carry the cake with. Even just a string would be helpful to use to create a loop to carry the cake box from. If I knew this in advance I would’ve brought a bag!
2026年3月23日
Blueberry cake
Ordered online, very easy and quick
Wasnt sure if the size of the cake but website was very helpful.
Went to pick it up and was quick and efficient. Staff were polite.
Cake was beautiful, well made and bjgger than I thought.
2026年3月15日
The cake i pick up red velvet was …
The cake i pick up red velvet was for 10 people according to your website site it also look a lot bigger on your website than in reality was most disappointed when I pick the cake up did not serve 10 fully grown adults portions where very small guests disappointed also staff at Victoria not helpful
2026年1月29日
Lola's - Lola's Victoria からの回答
Hello,
Thank you for taking the time to share your feedback.
I am sorry you felt the cake was smaller than expected.
There is a serving guide on each product page of the website that will tell you how many slices the cake will serve, along with a full list of dimensions so you can ensure the size is suitable for your needs.
Our servings are based on small party size slices due to a high nutritional value of these cakes.
If you would like to discuss this further please do get in touch at hello@lolascupcakes.com.
Best wishes,
Marta
Great helpline
Great helpline! I ordered a cake collection for the wrong date and Lola’s staff sorted it in seconds!
2026年1月26日
The cake pickup was really easy and…
The cake pickup was really easy and convenient, with the staff really friendly and helpful.
2026年1月12日
Turned up at 7pm at Victoria place to…
Turned up at 7pm at Victoria place to pick up our cake. They were closed and it was so shocking as on my email and when you check online they are ment to be open until 8pm . I was working near by that why I only could pick up the cake at that time. Luckily a security help us to retrieve the cake . They cake was nice but it has a very strong taste of sponge mix which i never tasted before as I have ordered this cake before. In future the staff need to stick to the time before closing the store an hour early.
2026年1月1日
Lola's - Lola's Victoria からの回答
Hello,
Thank you for taking the time to give us your feedback.
I am very sorry for the inconvenience caused on this occasion. A lot of our store locations were operating reduced opening hours during the festive period which we did link in the order confirmation emails for customers. The Victoria branch did close at the earlier time of 7 pm during the festive period. I will pass on our feedback to our teams so that we may improve on this for the future.
With regards to the cake taste, I can assure you all cakes are freshly baked and prepared fresh for the date of delivery/collection. All cake sponges and icings are prepared at our bakery by our teams using fresh ingredients, we do not and have not ever used any pre bought mixes. I will of course also note your feedback about this.
If there is anything further we can help with please feel free to send an email to hello@lolascupcakes.com
Kind regards,
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