Easy to navigate the website and place order. Collection was simple and the cake was both beautiful to look at and delicious! I'm really impressed .
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
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レビュアーのコメントを見てみましょう
Manoj at Victoria station was so helpful in choosing my nephew’s cake and gave 💯 customer service. 5 star for you Manoj. Lola’s cupcake is lucky to have you!
Amazing cake raspberry and white chocolate as always our go to. Easy pick up but was a struggle to find the collection store in Victoria. Good vegan options available picked up some as collected the c... もっと見る
Really great communication from start to finish. I ordered a load f cupcake for a corporate function, Macy and Chris were superstars. They were professional and made everything seamless. The delivery... もっと見る
企業情報
Lola's - Lola's Victoria について
当該企業による記述
Shop Cakes
Shop Cupcakes
Shop Brownies
Nationwide Delivery
Contact Us
Lola’s began back in 2006 with a simple aim: to bake beautiful, fresh cakes every day. Starting as a small bakery, we quickly grew and went on to open flagship store in Selfridges and, today, we have over 30 locations in and around London!
Freshness has always been at the heart of what we do. We bake around the clock to ensure our customers receive the very best cupcakes and cakes for every occasion. A commitment that still defines who we are today.
We care deeply about the experience each customer has with Lola’s. From baking and decorating, to carefully loading orders onto our own fleet of dedicated drivers, every step is designed to make sure each delivery is as special as it should be. Our customer service team is always on hand to help with enquiries, and the occasional problem!
Now with a team of over 400 people, we’re proud to have established ourselves as a go-to destination for cupcakes and celebration cakes.
Lola's - Let's Celebrate !
当該企業による記述
- Hand baking delicious cupcakes & cakes since 2006
- Hi, I'm Asher from Lola's Cupcakes. We are here to make show stopping cakes, that taste incredible, for every occasion. We use Trustpilot so our customers can express how they felt their experience was. We look into all reviews, and use them to help us improve. Thank you
Our Promise
Finest ingredients, passionate bakers, handcrafted cupcakes.
We guarantee to find a way to restore your trust in Lola's Cupcakes, so please get in touch if you have any concerns or recommendations.
連絡先
Victoria Place, 115 Buckingham Palace Road, SW1W 9SJ, London, 英国
- +44207821 8080
4.7
優良
314件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
I bough chocolate kunafa pistachio cake…
I bough chocolate kunafa pistachio cake as a returning customer.
Quality is excellent
Will buy it again
2026年4月4日
Taste great, can’t say the same for the sizes
The cake tasted great, the collection was easy and quick. However I ordered a medium and looked like a small..
2026年4月3日
The cake was fab
The cake was fab, but it would have been helpful to know that you don’t provide carrier bags big enough for the bigger cake boxes. I had a really stressful time trying to find a bag to carry the cake with. Even just a string would be helpful to use to create a loop to carry the cake box from. If I knew this in advance I would’ve brought a bag!
2026年3月23日
Blueberry cake
Ordered online, very easy and quick
Wasnt sure if the size of the cake but website was very helpful.
Went to pick it up and was quick and efficient. Staff were polite.
Cake was beautiful, well made and bjgger than I thought.
2026年3月15日
回答に AI 支援を利用する場合があります詳細を表示
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
The cake i pick up red velvet was …
The cake i pick up red velvet was for 10 people according to your website site it also look a lot bigger on your website than in reality was most disappointed when I pick the cake up did not serve 10 fully grown adults portions where very small guests disappointed also staff at Victoria not helpful
2026年1月29日
Lola's - Lola's Victoria からの回答
Hello,
Thank you for taking the time to share your feedback.
I am sorry you felt the cake was smaller than expected.
There is a serving guide on each product page of the website that will tell you how many slices the cake will serve, along with a full list of dimensions so you can ensure the size is suitable for your needs.
Our servings are based on small party size slices due to a high nutritional value of these cakes.
If you would like to discuss this further please do get in touch at hello@lolascupcakes.com.
Best wishes,
Marta
Great helpline
Great helpline! I ordered a cake collection for the wrong date and Lola’s staff sorted it in seconds!
2026年1月26日
The cake pickup was really easy and…
The cake pickup was really easy and convenient, with the staff really friendly and helpful.
2026年1月12日
Turned up at 7pm at Victoria place to…
Turned up at 7pm at Victoria place to pick up our cake. They were closed and it was so shocking as on my email and when you check online they are ment to be open until 8pm . I was working near by that why I only could pick up the cake at that time. Luckily a security help us to retrieve the cake . They cake was nice but it has a very strong taste of sponge mix which i never tasted before as I have ordered this cake before. In future the staff need to stick to the time before closing the store an hour early.
2026年1月1日
Lola's - Lola's Victoria からの回答
Hello,
Thank you for taking the time to give us your feedback.
I am very sorry for the inconvenience caused on this occasion. A lot of our store locations were operating reduced opening hours during the festive period which we did link in the order confirmation emails for customers. The Victoria branch did close at the earlier time of 7 pm during the festive period. I will pass on our feedback to our teams so that we may improve on this for the future.
With regards to the cake taste, I can assure you all cakes are freshly baked and prepared fresh for the date of delivery/collection. All cake sponges and icings are prepared at our bakery by our teams using fresh ingredients, we do not and have not ever used any pre bought mixes. I will of course also note your feedback about this.
If there is anything further we can help with please feel free to send an email to hello@lolascupcakes.com
Kind regards,
Our first birthday cake from you.
Our first birthday cake from you.
Everyone thought it was amazing.
Best cake we have tasted!!
Will definitely order from Lola again.
Thank you!
2025年12月3日
Ordered the petals cake and it was perfect
Ordered the petals cake and it was perfect, lots of positive feedback from the guests
2025年11月15日
Great packaging but cake can be improved
Great packaging and looks. Cake can be fluffier and frosting less sweet. Flavours like coffee and walnut would be nice. Also please do smaller birthday cakes.
2025年11月12日
Lola's - Lola's Victoria からの回答
Hello Sanjana,
Thank you for taking your time to share your feedback with our team regarding your purchase of our Vanilla Cake.
We are sorry to hear that you found the cake to be too sweet and the texture to be lacking.
Please do be advised that we recommend of leaving our cakes out at least 2-3 hours serving as this can otherwise affect the cake taste and texture negatively if this recommendation is not followed.
We also recommend that our American style buttercream icing, used in some of our cakes such as the Vanilla Cake, is our sweetest icing option and that you may enjoy our cakes with cream cheese or mascarpone icings if you find the buttercream to be too sweet.
I have been sure to pass on the details of your feedback, including your interest for additional cake flavour options and smaller cake sizes, to our bakery and product development teams for further review.
If you would like to discuss this order any further with our team, you can always reach us directly at hello@lolascupcakes.com .
Kind regards,
The cake was beautiful
The cake was beautiful, and soo moist 😍 I will be ordering again. The girl at who served me was soo attentive.
2025年11月12日
Lola's cupcakes are not only for Birthdays …
Lola's cupcakes are not only for Birthdays.
It was a fantastic idea to give box of mini cupcakes to doctors and their teams after a successful operation!
They loved them during their first tea break! Well done Lola's for sweetener everyone's life!
2025年11月11日
Great service lovely cake
40th Birthday - lovely taste well made, not dry at all. Went down well with everybody icing delish
Would definitely order again. The guy at the checkout in Victoria was very helpful. Thank you Lolas 👍😍😋
2025年10月27日
Great cupcakes !
The cupcakes I ordered were just what I wanted for my granddaughter who loves Lilo & Stitch! Well made and tasted great … she loved them ! The only thing was they do not do a vegan version of this box which would be good as there are lots of children these days with allergies.
2025年10月25日
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