I will order again from Lola's , the delivery was quick, I had spoken to customer service rep a few days ago and her reassurance on how long it takes to deliver was reassuring. The cake was so well... もっと見る
所在地
所在地を変更Waterloo Underground Station, Exit 2, Lower level, Waterloo Road, South Bank, SE1 7LT London, GB
•レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
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レビュアーのコメントを見てみましょう
Everytime we visit London we always have to have a Naked Victoria Sponge Cake on Order. Absolutley Gorgeous. On this occassion i had my wifes Birthday Cake booked to pick up from Waterloo but our Trai... もっと見る
The cupcakes and brownies are delicious and affordable too! I haven’t tried their full sized cakes (yet…) but I really want to. Honestly the icing, toppings and cake are sooo yummy. I especially love... もっと見る
First time ordering cakes from Lola’s but won’t be the last! From ordering through to collection, the process was seamless. Then to the actual eating .. oh wow! Absolutely delicious cakes - vanilla an... もっと見る
企業情報
Lola's - Lola's Waterloo について
当該企業による記述
Shop Cakes
Shop Cupcakes
Shop Brownies
Nationwide Delivery
Contact Us
Lola’s began back in 2006 with a simple aim: to bake beautiful, fresh cakes every day. Starting as a small bakery, we quickly grew and went on to open flagship store in Selfridges and, today, we have over 30 locations in and around London!
Freshness has always been at the heart of what we do. We bake around the clock to ensure our customers receive the very best cupcakes and cakes for every occasion. A commitment that still defines who we are today.
We care deeply about the experience each customer has with Lola’s. From baking and decorating, to carefully loading orders onto our own fleet of dedicated drivers, every step is designed to make sure each delivery is as special as it should be. Our customer service team is always on hand to help with enquiries, and the occasional problem!
Now with a team of over 400 people, we’re proud to have established ourselves as a go-to destination for cupcakes and celebration cakes.
Lola's - Let's Celebrate !
当該企業による記述
- Hand baking delicious cupcakes & cakes since 2006
- Hi, I'm Asher from Lola's Cupcakes. We are here to make show stopping cakes, that taste incredible, for every occasion. We use Trustpilot so our customers can express how they felt their experience was. We look into all reviews, and use them to help us improve. Thank you
Our Promise
Finest ingredients, passionate bakers, handcrafted cupcakes.
We guarantee to find a way to restore your trust in Lola's, so please get in touch if you have any concerns or recommendations.
連絡先
Waterloo Underground Station, Exit 2, Lower level, Waterloo Road, South Bank, SE1 7LT, London, 英国
- +44203 318 1629
4.2
ほぼ満足
200件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
The cake was absolutely delicious and…
The cake was absolutely delicious and collecting it was a very easy experience. I generally bake my own cakes but I'm not sure I'm going to be allowed to in future now that my family has tasted the Lola's one!
2023年1月28日
Lush!
Birthday cake with personalised message for my sons 21st. Everyone thought it was delicious
2023年1月28日
Ordered birthday cake for collection at…
Ordered birthday cake for collection at London Waterloo, cake was exactly as expected and service was friendly.
2023年1月14日
回答に AI 支援を利用する場合があります詳細を表示
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
The cake was EXTREMELY sweet it’s a…
The cake was EXTREMELY sweet it’s a shame because we couldn’t eat it. it taste like you poured a bag full of sugar in the cake mix. Although it looked good on the outside. No one ate the cake so it was a waste of money.
2023年1月1日
Lola's - Lola's Waterloo からの回答
Hello Janelle,
Thank you for taking the time to leave your review.
I am very sorry to hear that you found your cake was sweeter than expected.
I can see on our system you ordered a 7" Rainbow Vanilla Cake.
Our Rainbow Cake is one of the sweetest cakes we offer, as it is made of thinner layers of sponge with multiple layers of buttercream icing in between the sponges and covering the outside of the cake.
Buttercream is the sweetest type of icing we offer. I would recommend trying some of our alternative icing choices such as chocolate ganache, cream cheese or mascarpone icing which all contain less sugar than buttercream. Our Red Velvet Cake for example, is iced with cream cheese icing which offers a less sweet, more balanced flavour.
I will be getting in touch with you shortly via email so that we can discuss this further and see how we can improve the experience for you.
I look forward to hearing from you,
Greta
Hair in the cake!!
Ordered a cake on the 19th December and I got a cake with a hair in it. I send an email to customer support next day when I cut the cake and I have not received a response to the date.
2022年12月19日
Lola's - Lola's Waterloo からの回答
Hello,
Thank you for taking the time to write a review.
I'm so sorry hear about this and would like to investigate this issue further for you.
I did reply to an email from yourself earlier today, but could you let me know of the others you may have sent that did not receive a reply to hello@lolascupcakes.com?
I look forward to hearing from you soon.
Kind regards,
Hanifa
The cake was amazing
The cake was amazing, perfectly decorated and tasted delicious. Pick up was easy and swift. My only criticism is that there aren't more small gluten free cakes as the birthday cake I ordered fed 18 and I would have preferred to buy a smaller size.
2022年12月15日
The girl who gave me the cake at…
The girl who gave me the cake at Waterloo station was very helpful and nice.
The cake was nice. If I need to provide some feedback is about the buttermilk cream . In my opinion the layer was too thin and it lacked flavour.
2022年12月14日
Fresh lovely cakes.
2022年12月12日
Lola's - Lola's Waterloo からの回答
Hi Kuda,
This is an automated message to let you know that we've got your mail, but its currently outside of our business hours. One of our customer team, will be back in touch with you as soon as possible.
Our average response time is 1 hour , so you should hear from us very soon.
Thank you for your patience.
Great service as always…
Great service as always especially at Waterloo branch collection. The tiramisu cake is the best!
2022年12月3日
The experience was fab
The experience was fab; friendly person on the phone reassuring me the cake would be ready for collection the next day. So easy to order (online), helpful smiley assistant at Lola’s Waterloo. The cake was delicious and enjoyed by all. Thank you so much!
2022年12月1日
Fantastic
Cake looked fantastic and everything was ready on the day I wanted. Also very tasty
2022年12月3日
I will order again from Lola's
I will order again from Lola's , the delivery was quick, I had spoken to customer service rep a few days ago and her reassurance on how long it takes to deliver was reassuring.
The cake was so well packaged and tasted great. It meant for 24 people according to the size I ordered on their online catalogue, but It was infact enough for 26 children and 8 Adults , and these were decent sizes..
2022年12月3日
Amazing service and delivery from the…
Amazing service and delivery from the team at Lolas, so supportive and helpful from the get go. The cake arrived early, the cake was to die for and everyone polished it off to a T. Great cake ! Wonderful service. Will be using these guys again for sure. Other businesses could learn a ton from these guys and their staff.
2022年11月27日
Best cake !!
I ordered Rocky Road Cake. The best cake we had. The communication and collection was also very easy. Would try their other cakes next time. Would definitely recommend.
2022年11月18日
Website was easy to order and cake…
Website was easy to order and cake arrived at my collection point earlier than I expected which was very helpful.
Cake was beautifully packed, looked amazing and most importantly delicious.
Thank you Lola
2022年11月12日
Delicious vegan cakes
They make delicious cakes that too vegan. Lots of different kinds. Very good customer service. I finally found nice place to have vegan cakes. Very much recommend.
Thanks xoxoxo
2022年9月25日
自発的なレビュー
Birthday cake
Ordered a birthday cake for my daughter, she was very happy with the design. The only reason for not giving 5 stars is that the icing was a little thick in some places which made the cake overly sweet but other than that the cake was lovely.
2022年4月1日
Awesome 🎂
Awesome super cute lion cake for a birthday! Wouldn't hesitate to purchase from Lola's again
2022年3月16日
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