Lola's - Westminster レビュー 

135
•
TrustScore 5段階評価の4.5

4.4

Bridge Street, Westminster Station, SW1A 2JR London, England, GB

•

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レビュアーのコメントを見てみましょう

5つ星のうち5の評価

I got the Cookies and Cream cupcake. The cupcake itself was simple and delicious, but the frosting on top was absolutely heavenly. I’ve honestly never tasted anything so good! 100% approved! Also, the... もっと見る

5つ星のうち5の評価

Of course, it's the taste and quality you have maintained so far, along with the packaging and staff behavior at some of your outlets, that are the best. My whole family and I always prefer Lola's cak... もっと見る

5つ星のうち5の評価

offers more than just desserts, their cupcakes are masterpieces, with so many flavors of your choice. my favorites are salted caramel and the vanilla. Their cookies are also delicious. The delivery is... もっと見る

5つ星のうち4の評価

Tasty mini cupcakes and love that I could pick up from the station which made it very convenient to take to collect on my way to work. Only issue was by the time I got to work (a 5minute walk) all th... もっと見る


企業情報

  1. ケーキ屋
  2. ・
  3. ウェディング ケーキ屋
  4. オンライン食品注文サービス
  5. カップケーキ店
  6. パン屋
  7. 持ち帰りサービス

Lola's - Westminster について

当該企業による記述

Shop Cakes Shop Cupcakes Shop Brownies Nationwide Delivery Contact Us Lola’s began back in 2006 with a simple aim: to bake beautiful, fresh cakes every day. Starting as a small bakery, we quickly grew and went on to open flagship store in Selfridges and, today, we have over 30 locations in and around London! Freshness has always been at the heart of what we do. We bake around the clock to ensure our customers receive the very best cupcakes and cakes for every occasion. A commitment that still defines who we are today. We care deeply about the experience each customer has with Lola’s. From baking and decorating, to carefully loading orders onto our own fleet of dedicated drivers, every step is designed to make sure each delivery is as special as it should be. Our customer service team is always on hand to help with enquiries, and the occasional problem! Now with a team of over 400 people, we’re proud to have established ourselves as a go-to destination for cupcakes and celebration cakes.

Lola's - Let's Celebrate !

当該企業による記述

Hand baking delicious cupcakes & cakes since 2006
Hi, I'm Asher from Lola's Cupcakes. We are here to make show stopping cakes, that taste incredible, for every occasion. We use Trustpilot so our customers can express how they felt their experience was. We look into all reviews, and use them to help us improve. Thank you

Our Promise

Finest ingredients, passionate bakers, handcrafted cupcakes.

Finest ingredients, passionate bakers, handcrafted cupcakes.
We guarantee to find a way to restore your trust in Lola's, so please get in touch if you have any concerns or recommendations.

連絡先

  • Bridge Street, Westminster Station, SW1A 2JR, London, England, 英国

  • 44 20 4587 4776

4.4

優良

TrustScore 5段階評価の4.5

135件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

顧客にレビューを依頼しています

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この企業のTrustpilot 利用方法

レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

4.4

すべてのレビュー

(135)

過去12か月のレビュー数: 5,792件

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5つ星のうち1の評価

Cake not delivered.

Although I received the email saying that my order was ready to be collected when I got there I was communicated my order never arrived. Very disappointing experience.

2024年1月19日
Lola's - Westminster ロゴ

Lola's - Westminster からの回答

Hello,

Thank you for taking time to write your feedback.

I am very sorry to hear that your order collection did not go as expected.

This is not up to our usual standards and I do understand your disappointment.

I have checked our system and I can see my colleague issued a full refund for your order and complimentary cupcakes were also arranged by our colleagues at Westminster store, as a gesture of apology.

Please be assured this incident has been logged and passed on to the relevant teams for further investigation.

If you would like to discuss this any further, please contact us at hello@lolascupcakes.com

Kind regards,

5つ星のうち4の評価

Tasty mini cupcakes and love that I…

Tasty mini cupcakes and love that I could pick up from the station which made it very convenient to take to collect on my way to work.
Only issue was by the time I got to work (a 5minute walk) all the cakes had flipped over in the box, I would have hoped that such pricey cakes would be better contained so you could actually enjoy the designs...probably worsened by the fact the store had no normal size bags (even though I collected in the morning) and so bagged them in an x-large one

2023年12月6日
5つ星のうち5の評価

The cake was perfect

The cake was perfect - delicious and chocolately ,just what I asked for. The writing fitted just right on the top of the cake and made the occasion extra special.

The delivery was on the appointed day , ready for a collection!

Thanks!

2023年12月4日
5つ星のうち5の評価

Good experience

Easy to order, delivery was on time & the driver even said happy birthday to recipient of the cake as it was a gift which was a cute gesture. They were one of the few companies that deliver on a Sunday too which I was struggling to find. 👍🏽

2023年11月13日
5つ星のうち5の評価

Love love love

Loved the cake, tasted and looked great for my daughters birthday, perfect size for the party. Customer service was fab. I picked up the cake from Walthamstow, not Westminster.

2023年10月5日
5つ星のうち4の評価

Celebrando los 18 en London

Excelente producto en cuanto a calidad, presentación y por lo que me trasladan sabor, textura, tamaño... Un éxito!! Cabe destacar que la inscripción sobre la misma solicité fuera en español y se cumplió a rajatabla.
El único pero es que la noche anterior intenté anular el envío y recogerlo en tienda pero no obtuve respuesta. La mañana de la entrega fui informado desde muy temprano de que el producto estaba en curso y sería entregado en el horario establecido, sin aludir a mi email de la noche anterior de manera que tuve que asegurarme que en el horario de entrega hubiera alguien en la casa. Mal menor, seguiría recomendando comprar aquí sin ninguna duda.

2023年10月7日
5つ星のうち4の評価

Very good cake however the place was…

Very good cake however the place was about to close when I went to collect it, 2 hours ahead of closing time because "we've ran out of cupcakes so there is no point being open". Came just on time and the lady said she was gonna call me. That did leave me wondering...what would have happened if I'd gone 5 minutes later? Was I close to showing up to my gf's birthday without her cake??

Again, great tasting cake but i'll take precautions when ordering again

2023年9月18日
5つ星のうち1の評価

quite negative experience

quite negative experience.
at the time of pick up, I was informed that the cake could not be delivered as stuck in the fridge.
long story short- after spending 1 hr on the phone with customer service, a different cake was managed to be found from a different store and delivered.

2023年9月12日
Lola's - Westminster ロゴ

Lola's - Westminster からの回答

Hello Gabriella,

Thank you for taking the time to give us your feedback.

I am very sorry that your collection experience was negative on this occasion. I can assure you this is not something that is usual with us at all.

I can see that you have been in contact with us with regards to this issue and your complaint has since been resolved. Steps have also been taken to ensure something like this prevented in the future.

If there is anything else we can help with please feel free to get back in touch.

Kind regards,

Samina

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