First time having Lola's Cupcakes and really enjoyed them. Top tier customer service too.
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
I got the Cookies and Cream cupcake. The cupcake itself was simple and delicious, but the frosting on top was absolutely heavenly. I’ve honestly never tasted anything so good! 100% approved! Also, the... もっと見る
Tasty mini cupcakes and love that I could pick up from the station which made it very convenient to take to collect on my way to work. Only issue was by the time I got to work (a 5minute walk) all th... もっと見る
Of course, it's the taste and quality you have maintained so far, along with the packaging and staff behavior at some of your outlets, that are the best. My whole family and I always prefer Lola's cak... もっと見る
企業情報
Lola's - Westminster について
当該企業による記述
Shop Cakes
Shop Cupcakes
Shop Brownies
Nationwide Delivery
Contact Us
Lola’s began back in 2006 with a simple aim: to bake beautiful, fresh cakes every day. Starting as a small bakery, we quickly grew and went on to open flagship store in Selfridges and, today, we have over 30 locations in and around London!
Freshness has always been at the heart of what we do. We bake around the clock to ensure our customers receive the very best cupcakes and cakes for every occasion. A commitment that still defines who we are today.
We care deeply about the experience each customer has with Lola’s. From baking and decorating, to carefully loading orders onto our own fleet of dedicated drivers, every step is designed to make sure each delivery is as special as it should be. Our customer service team is always on hand to help with enquiries, and the occasional problem!
Now with a team of over 400 people, we’re proud to have established ourselves as a go-to destination for cupcakes and celebration cakes.
Lola's - Let's Celebrate !
当該企業による記述
- Hand baking delicious cupcakes & cakes since 2006
- Hi, I'm Asher from Lola's Cupcakes. We are here to make show stopping cakes, that taste incredible, for every occasion. We use Trustpilot so our customers can express how they felt their experience was. We look into all reviews, and use them to help us improve. Thank you
Our Promise
Finest ingredients, passionate bakers, handcrafted cupcakes.
We guarantee to find a way to restore your trust in Lola's, so please get in touch if you have any concerns or recommendations.
連絡先
Bridge Street, Westminster Station, SW1A 2JR, London, England, 英国
- 44 20 4587 4776
4.4
優良
135件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
quite negative experience
quite negative experience.
at the time of pick up, I was informed that the cake could not be delivered as stuck in the fridge.
long story short- after spending 1 hr on the phone with customer service, a different cake was managed to be found from a different store and delivered.
2023年9月12日
Lola's - Westminster からの回答
Hello Gabriella,
Thank you for taking the time to give us your feedback.
I am very sorry that your collection experience was negative on this occasion. I can assure you this is not something that is usual with us at all.
I can see that you have been in contact with us with regards to this issue and your complaint has since been resolved. Steps have also been taken to ensure something like this prevented in the future.
If there is anything else we can help with please feel free to get back in touch.
Kind regards,
Samina
Canadian Customer…
As a second time international customer, it would be nice to receive a discount code every now and then. My family lives in the UK and I often use your services to celebrate various occasions.
2023年9月4日
Tasty cupcakes but fell apart in transit
Very tasty mini cupcakes. However, I kept them upright the whole time, but they didn’t stay in the slots in their box and so fell over and got a bit mashed up. Not so great presentation for a colleague’s birthday! Also, it would be good if they provided boxes of 6 or 9. 12 is too many for those with small office teams, and there often ends up being wastage. But you can see why they wouldn’t want to introduce that!…
2023年9月12日
Lola's - Westminster からの回答
Hello,
Thank you for taking the time to leave us a review.
I am so sorry to hear that your cupcakes were damaged on your journey and for the disappointment this caused.
I can assure you that I will be passing your feedback across to the relevant teams to be reviewed.
In regards to our box sizes, we do offer smaller boxes for in store purchases, we offer boxes of 2, 4, 8, 12 and 24 for our tiny cupcakes.
I will be in touch shortly to discuss your order further.
Best wishes,
Chloe
Lovely cupcakes
2023年8月18日
Always dependable through the years and…
Always dependable through the years and I highly recommend Lola’s.
I’ve received many compliments and have sent all different confections! Thank You Lola’s!
2023年8月26日
The cupcakes, are very tasty, Moist and pretty
Firstly, the young lady Nicki, who i placed the order with, was very helpful and friendly. The cupcakes are very tasty, moist and very pretty. The delivery wad on point, all 32 cupcakes was delivered without any damaged.👍
Thank you for your service.
Please try making some RUM cupcakes it can be done☹🙏
2023年8月15日
Beautiful and tasty cake!
2023年8月2日
Lola’s cupcakes are the highlight of a birthday
Lola’s cupcakes are the highlight of our Birthday treats.
We always buy enough for three days so the birthday treats last a little longer, and is something to look forward to.
They are always to a very high standard and absolutely yummy
2023年7月29日
Perfect!
A great cake, exactly what we ordered, looked good and tasted even better than it looked!
2023年7月7日
Our Wedding Cake
My father took the delivery, as I was out food shopping with my now wife for our wedding. He said nothing but good things - the delivery went perfectly. The cake itself was amazing. A red velvet with some writing on. It tasted perfect. So much so, we were eating it for breakfast over the next two days. Would highly recommend Lola's.
2023年8月5日
自発的なレビュー
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