James and the LD team have been absolutely amazing, working alongside my fiance every step of the way to create my dream ring. They are incredibly communicative, professional, patient, and honest - al... もっと見る
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Supportive, top quality product and excellent customer service. I had loads of questions for James which he had no problem answering in detail. Advice on things etc. Ring is great, Mrs loves... もっと見る
If you're thinking about getting down on one knee and popping the question, you've found where you need to be. No hard sell, no tricks, no gimmicks. Just honest people, trying to make our mo... もっと見る
Incredible service and I’m over the moon with my ring. Miranda and James were so helpful and communicated with me regularly. I would highly recommend London Diamonds to anyone.
企業情報
London Diamonds Official について
当該企業による記述
Bespoke ring Quote
Engagement Ring Collections
Wedding & Eternity Rings
Why Choose Us?
London Diamonds Official is now on Trustpilot!
Established in 2017, we are very proud to have over 210,000 loyal followers on Instagram, nearly 1,000 5 star reviews on Google and make over 1% of all UK engagement rings - so it was about time we moved to Trustpilot :)
London Diamonds was born when one of our founders realised how much he had overpaid for his wife’s engagement ring.
The luxury brand he had purchased it from had inflated prices, limited choice and offered no education about diamonds.
London Diamonds has a very different approach. We make beautiful bespoke diamond engagement rings for a fair price and every ring has a lifetime guarantee, including all repairs.
In recent years, many clients have chosen to use a lab grown diamond as a more ethical and affordable way to create the ring of their partners dreams.
We are just as helpful after the sale as beforehand and every diamond is hand picked, inspected and checked by us.
We pride ourselves on being transparent and there is never any pressure or rush to commit.
We’ll be ready when you are to make your perfect bespoke diamond engagement ring.
The Perfect Engagement Ring. Without the Hassle.
当該企業による記述
- No Pressure. No Sales Patter. No Pretending Diamonds are Rare.
- Just beautiful rings and the most responsive service you've ever received.
The LD Lifetime Warranty
No charges for resizing, servicing or repairs. Ever
We NEVER charge for repairs or tiny missing diamonds.
Other jewellers said we were crazy to offer this back in 2017.
Why do we do this? If felt like the right thing to do. Diamonds can't 'fall' or 'drop' out of a ring but NO ONE does this deliberately, so it's always an accident and we try to be as helpful after the sale as before.
90% of damaged rings are from being squashed in a door or being worn at the gym.
If you try and squash your ring with all your strength, you won't be able to, so it's MUCH better that the ring takes the damage than your finger!
If your ring is not salvageable, we'll build you a new setting for what it costs us.
連絡先
24 Greville Street, EC1N 8SS, LONDON, 英国
- 0203 897 9745
- support@londondiamonds.com
- londondiamonds.com
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
A huge thank you to London Diamonds ✨
The journey started way back in July and you made everything so easy from start to finish, bringing my idea to life. I proposed on Christmas Eve and she hasn’t taken her eyes off the ring since - couldn’t be happier! 🤍💍✨
Beautiful rings, top customer service
Stunning, beautiful rings - I have an engagement band, wedding band and eternity ring from LD bought over the course of 6 years.
Truly amazing customer service - when they say lifetime guarantee, they mean it. I’ve had my rings re-sized and repaired when I’ve been clumsy and it hasn’t cost me a penny.
Everyone I’ve spoken to at LD is always polite and professional.
I have already recommended LD to friends who have gone on to be customers and wouldn’t hesitate to recommend them in the future
Excellent service
Excellent service. James and his team are responsive. My eternity ring lost a diamond and it got sorted quickly, with no fuss. Excellent communication with regards to when I was getting my ring back. Would highly recommend!
Stunning products, even better customer service
Have now bought a ring and earrings from London Diamonds. Their products are stunning but what stands out is the exceptional customer service. Ordered late for Christmas and they not only got my earrings to me on time, they upgraded them too!
Trusted, honest and reliable …
I have been a fan and a customer of LD for a number of years. I kindly asked James for some advice on a diamond necklace which was 14K yellow gold, which I wanted dipped in 18K due to some tarnish. James kindly offered some advice and agreed to help me with my request. The drop off appointment was so efficient and had the necklace back in a couple of weeks. I couldn’t be more happier and James was kind enough to not to take any £ which was very generous. I can’t fault LD, they are honest, reliable and trustworthy. It makes me heart smile to know that there are good people in the world who don’t rip off customers!!
Amazing customer service
Amazing customer service. Sent my engagement ring back to be resized, reshaped and cleaned with a very tight deadline. My ring was returned within a week and more sparkly than ever.
10/10 highly recommend London diamonds
Just want to start and say thank you James.. Great customer service from start to finish. Could not ask for any more. Absolutely amazing…..
Brought an engagement ring for my now fiancé, James helped me right from the start answering all my questions around designing and what would work best, timings, prices all the questions you have will be answered and replied to in a very quick time frame.
I was kept upto date with every detail that was going on during the making of the ring. It was made and delivered within the time frame. The ring looks absolutely amazing just how I wanted it to be, I can’t thank James enough for the help he gave me and I can’t thank the team and London diamonds enough for their hard work and time to make the ring.
My fiancé couldn’t be happier she is over the moon with the ring, so thanks again and we will for sure be back in the near future. I wouldn’t go anywhere else.
Thanks D & M
10/10 Service and Company x
I recently lost a diamond in my ring and was heartbroken. I contacted London Diamonds straight away and got it shipped back to them the same day. 10 days later, my ring has arrived back looking brand new. Service has been 10/10 and I’m so glad my partner chose this company over anywhere else. Thank you again xxx
Amazing diamond ring for my 60th Birthday
I wanted a special ring for my 60th birthday.From my initial contact with James via WhatsApp, he immediately helped me with all my questions and also arranged a bespoke matching ring which was all sent to me prior to making with a CAD drawing. He was in constant contact and then his colleague Miranda took over liaising with my husband to sort payments out. The rings are absolutely stunning and the service was outstanding. I would 100% recommend London Diamonds to anyone thinking about ordering a special ring. 5 star service. Thank you from us both for creating a very special gift. (Claire Marsh)
Amazing process, beautiful designs
The process from start to finish was amazing, very helpful with ideas and communication throughout and brought to life the perfect engagement ring that I had envisioned. My fiancée absolutely loves it. Would highly recommend the London Diamonds team.
Such an impeccable service from Miranda…
Such an impeccable service from Miranda at London Diamonds and of course a gorgeous trilogy ring that exceeded my expectations.
I cannot recommend enough x
Best customer service. Lovely staff
Honestly the best customer service you can get. More than 5*
My daughter lost one of my earring backs for my diamond earrings which I brought from London Diamonds back in November 2020 (5 yrs ago). They asked me to send the earrings to them so they could make sure that the right back was given.
From them receiving the package, to them sending me my package back it has been less than a week! They have sent me 3, so now I have a back up pair. This is all complementary which is outstanding.
I’m always recommending the company to people who mention they are interested in getting themselves some jewellery.
London Diamonds always has their customers interest at heart!!
Amazing customers services!!!
Amazing customers services, They got our wedding bands and my wives engagement designs perfect! I honestly couldn’t recommend them enough. We had an unfortunate freak event where my wife’s ring was Squashed whilst being away on holiday, LD managed to save the ring and bring it back to life making it look brand new with there life time guarantee! 5 stars
THE best service
This company provided me with THE best service imaginable, from helping me overcome my date error and rescuing the situation. They went above and beyond what I needed. Miranda took care of the situation with full professionalism.
Absolutely BRILLIANT!
I dealt with James throughout the process of getting the engagement ring made.
As it was quite a niche stone it was a lengthy process that took a while to pick the right stone.
The communication and service was impeccable. James and his team worked exceedingly hard to get the ring to me before I went on holiday.
My fiancée LOVES the ring and it couldn’t have been any better. I couldn’t recommend LD high enough.
Amazing experience from start to…
Amazing experience from start to finish. I needed my ring resized after losing some weight and London Diamond couldn’t be more accommodating. We took a trip from Cardiff to London for a day out and decided to take it in personally. Customer service was spot on and the ring was ready within the week. As we were back in Cardiff it was sent via courier and arrived next day. Packaged perfectly and even in a nice new shiny light up box. I can’t recommend enough
No better service or team
As a longtime customer of London Diamonds, this time around was no different from the first time I used them. James and his team went above and beyond. Service, communication, pricing, delivery and after service is and always has been top class. Thanks again guys.
Fabulous service and an even more fabulous ring!
LD are incredibly friendly and professional, and they’re always so quick to respond to any questions or concerns. I really appreciate how transparent the company is about both the diamond industry and the entire process behind their rings, it made me feel completely confident in my purchase. The attention to detail and care they put into their work truly shows, and as for the ring itself… it’s absolutely stunning! 😍 thank you so much James and the LD team.
Pure quality.
This company, OMG. Perfect from the 1st point of contact to the delivery of the most perfect ring. This was a different kind of order, I needed it quicker than the estimated 3 week delivery. James was my contact, he was perfect. Keeping me in the loop with everything that was going on. I’d highly recommend using London diamonds, we’ll be back for our wedding bands.
Amazing customer service!
Amazing customer service from beginning to end! James helped throughout the entire process and was extremely thorough, making sure everything was clear and perfect. My fiancée absolutely loves her ring, and it wouldn't have been the same if I'd gotten it anywhere else! Thanks again James!
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