James and the LD team have been absolutely amazing, working alongside my fiance every step of the way to create my dream ring. They are incredibly communicative, professional, patient, and honest - al... もっと見る
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Supportive, top quality product and excellent customer service. I had loads of questions for James which he had no problem answering in detail. Advice on things etc. Ring is great, Mrs loves... もっと見る
If you're thinking about getting down on one knee and popping the question, you've found where you need to be. No hard sell, no tricks, no gimmicks. Just honest people, trying to make our mo... もっと見る
Incredible service and I’m over the moon with my ring. Miranda and James were so helpful and communicated with me regularly. I would highly recommend London Diamonds to anyone.
企業情報
London Diamonds Official について
当該企業による記述
Bespoke ring Quote
Engagement Ring Collections
Wedding & Eternity Rings
Why Choose Us?
London Diamonds Official is now on Trustpilot!
Established in 2017, we are very proud to have over 210,000 loyal followers on Instagram, nearly 1,000 5 star reviews on Google and make over 1% of all UK engagement rings - so it was about time we moved to Trustpilot :)
London Diamonds was born when one of our founders realised how much he had overpaid for his wife’s engagement ring.
The luxury brand he had purchased it from had inflated prices, limited choice and offered no education about diamonds.
London Diamonds has a very different approach. We make beautiful bespoke diamond engagement rings for a fair price and every ring has a lifetime guarantee, including all repairs.
In recent years, many clients have chosen to use a lab grown diamond as a more ethical and affordable way to create the ring of their partners dreams.
We are just as helpful after the sale as beforehand and every diamond is hand picked, inspected and checked by us.
We pride ourselves on being transparent and there is never any pressure or rush to commit.
We’ll be ready when you are to make your perfect bespoke diamond engagement ring.
The Perfect Engagement Ring. Without the Hassle.
当該企業による記述
- No Pressure. No Sales Patter. No Pretending Diamonds are Rare.
- Just beautiful rings and the most responsive service you've ever received.
The LD Lifetime Warranty
No charges for resizing, servicing or repairs. Ever
We NEVER charge for repairs or tiny missing diamonds.
Other jewellers said we were crazy to offer this back in 2017.
Why do we do this? If felt like the right thing to do. Diamonds can't 'fall' or 'drop' out of a ring but NO ONE does this deliberately, so it's always an accident and we try to be as helpful after the sale as before.
90% of damaged rings are from being squashed in a door or being worn at the gym.
If you try and squash your ring with all your strength, you won't be able to, so it's MUCH better that the ring takes the damage than your finger!
If your ring is not salvageable, we'll build you a new setting for what it costs us.
連絡先
24 Greville Street, EC1N 8SS, LONDON, 英国
- 0203 897 9745
- support@londondiamonds.com
- londondiamonds.com
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
5* Service from London Diamonds
I’ve been dealing with London Diamonds Official since 2023 when I first ordered my
Engagement ring from them. The service is 5* and the communications is 5* too. I’ve had the ring resized twice free of charge. I could not fault them, James has been a credit all throughout the experience.
Ring stone replacement and cleaning
I sent my wedding band for a stone replacement and cleaning 7 days ago via post. I received it today and omg it looks literally brand new. I regret not sending my engagement ring as well for cleaning ! I can’t wait to get that cleaned as well by LD. Both rings were purchased from them and it’s been 10/10 service since then at no extra cost! 😍 it’s been about 3years now!
Great customer service
Really easy process and the customer service team kept me updated along the way, thanks to Miranda for dealing with all my questions. Along with that the product is amazing and looks exactly what I wanted.
London Diamonds is a remarkable…
London Diamonds is a remarkable company. They made my fiancés engagement ring last year and the service was unbelievably good. The ring and diamond were beautiful in every sense and it was a pleasure to deal with the company. They even refurbished my fiancés late mother’s wedding ring in preparation for our nuptials with no charge. I cannot recommend them highly enough and it’s a great shame that more companies do not lead by their example.

London Diamonds Official からの回答
I highly recommend London Diamonds…
I cannot recommend London Diamonds highly enough!
Their service has been perfect from ordering on line through to delivery. Communications were excellent and they even managed to get it made and delivered for a special day.
Miranda has been my point of contact throughout and nothing was too much trouble. A delightful company to deal with.
Now the ring… WOW!! It surpasses my expectations and it is truly stunning! I’ll never shop anywhere else now!
Thank you London Diamonds 💎

London Diamonds Official からの回答
A huge thank you to James!
A huge thank you to James, who managed to not only source me the perfect ring but also to have it delivered to me in such a tiny time frame. Exceptional service, quick, helpful responses, and the stunning jewellery speaks for itself!

London Diamonds Official からの回答
I cannot thank them enough
I cannot thank them enough. Wanted a ring to commemorate my mum who I lost and wanted a ring that sparkled like she did
Super slick process, James was beyond professional, will recommend them everywhere I can and I've had nothing but compliments about the ring

London Diamonds Official からの回答
Sent my ring for servicing/cleaning
Sent my ring for servicing/cleaning. I dropped my ring off & they have serviced/cleaned & posted it back to my home address after only 4 days.
Faultless service from LD, very pleased! Thank you

London Diamonds Official からの回答
Definitely recommend!
Great experience and customer service!
Followed for a few years and when it was time, they were nothing but helpful!
Definitely recommend them, very accommodating even when I changed my mind halfway through the process 😅

London Diamonds Official からの回答
Cannot recommend London diamonds…
Cannot recommend London diamonds enough!!
Absolutely brilliant service, had a bespoke ring made, spoke to James throughout the whole process who was more than helpful at every opportunity possible! Thankyou to everyone at London diamonds for the craftsmanship, time and effort that was put into my bespoke ring! Cannot wait to give it to her, thankyou once again

London Diamonds Official からの回答
Quality and service is exceptional!
I have followed London diamonds for years and when I needed to upgrade my rings I knew exactly where to buy them from, the quality and value for money is un matched.
We weren’t spending the most but got treated like we were and the responsiveness and honesty was amazing!
I was dubious about buying unseen from the website but the ring was beyond my expectations it is spectacular and I can’t stop looking at it!
Thank you James and the team for a friendly /positive and seamless experience, cannot recommend you enough!

London Diamonds Official からの回答
Quite simply the best in the business
Quite simply the best in the business. Perfect rings, perfect prices and the best customer service you could ever hope for. We have been customers since 2020 and can’t fault anything. Thankyou James and all at LD!

London Diamonds Official からの回答
Flawless experience
Great smooth experience making one of the most important purchases one will.
James was helpful and responsive. Helped pick design features and helped me realise the design goals I had for the ring. Can’t fault it tbh.

London Diamonds Official からの回答
Fantastic service!
James and the team are absolutely brilliant and couldn’t have made it an easier and more pleasurable experience! Would highly recommend as I cannot find a single fault with the whole process.

London Diamonds Official からの回答
Unbeatable customer service
I’ve had my engagement ring since 2021 and managed to badly break the band (it’s a very thin band). I sent it to London Diamonds and they managed to fix it completely free of charge and it looks brand new. Their customer service is excellent and it was back to me within a week. Thank you so much to the whole team.

London Diamonds Official からの回答
The best jewellers!
Easily one of the best jewellery buying experiences I’ve ever had! I first reached out to James and his team three years ago to design my dream eternity ring, they answered all my questions and communicating with them throughout the design process was so easy. They worked to my budget and found the best diamonds and designed the ring exactly how I wanted it. I’d never bought expensive jewellery completely through an online process before so was naturally very apprehensive, but they really put my mind at ease.
Their aftercare has been impeccable as well. Over the last few years I’ve had my ring serviced/cleaned and repaired when need completely free of cost. James and his team have been amazing and I will absolutely be a returning costumer when I’m ready for my next big purchase.

London Diamonds Official からの回答
The Best Company!
We had our beautiful London Diamonds engagement ring for a couple of years when it had a tragic accident and had to undergo significant repair work. LD went above and beyond to look after us and completed the work to the highest of standards. My fiance was worried that it wouldn't be 'her' ring anymore but it was perfect in every way and identical to the ring she had.
In a world where quality of customer service is declining, if I could give 6 Stars to London Diamonds I would. They are truly an unbelievable company run by wonderful people.
We'll be back for our wedding bands!
Thank you LD!
A personal, attentive and caring service.
Thank you LD (and specifically Miranda for all your help). I am been thoroughly impressed from start to finish with the attentive and personal way that LD go about their work. Their offering is unique and provides great comfort to what can be a bewildering and overwhelming experience. I really felt that during the entire process that LD cared about me and my proposal plans and was able to ensure that everything was aligned to ensure everything fell into line going above and beyond when required. Thank you LD.
Great product and service
Great product and service. Required a shortened delivery date and it happened!!The LED really made the item sparkle👍
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