ABSOLUTELY AWFUL TRADER
Subject: Deeply Disappointed – Appalling Quality and Misleading Product
I recently purchased a yellow/black Lucky Strike leather jacket, and I can say without hesitation that this is, by far, the worst product I’ve ever ordered online.
While the item arrived well-packaged, the similarities to any kind of quality product ended there. The leather was of shockingly poor quality—comparable to the type of goods sold on ultra-budget platforms like Temu. The painted colouring on the leather had already bubbled and begun peeling despite the jacket being brand new and unworn. The badges, which appeared crisp and embroidered in the listing images, were in reality paper-thin and looked computer-printed. Some logos were missing colour altogether, bearing no resemblance to what was advertised.
I was offered a 35% refund to keep the item. At £225, this would still have left me paying £146.25 for a jacket that wouldn’t last more than two wears. The material on the front left side was already starting to de-laminate, and it was clear the entire design would deteriorate with minimal use.
When I sought a refund, I was told to return the jacket via post. After doing so, I was then informed I should have requested a collection, and that the return costs were entirely my responsibility. This after-sale support only compounded an already unprofessional experience.
Frankly, if you're considering this product, I would strongly advise spending your money elsewhere—on a reputable brand like Alpinestars or Dainese, where you can at least expect basic quality control and customer care.
For transparency, it’s also worth noting that a second vendor appears to be selling what looks like the exact same substandard product, judging by identical photos.
I am not someone who regularly leaves negative reviews—in fact, this is my second in 50 years. But the level of disappointment, the quality of the item, and the complete lack of accountability have left me no choice. Buyers beware: this is not a premium jacket, it is a poorly made imitation.
Update following merchants response:
Please find attached a screenshot of your original email instructing me to return the item, along with a copy of your published returns policy. As you will see, at no point does it state that you arrange for return collections. In fact, your email specifically directed me to send the item back to the address you provided.
There are no inaccuracies in my original feedback—nor would there be any reason for me to misrepresent the facts. The condition of the jacket speaks for itself; the pictures clearly demonstrate the poor quality and visible damage upon receipt.
Furthermore, suggesting that a lower-tier leather option justifies the unacceptable condition of the product is deeply unprofessional. Regardless of the grade, a new leather jacket—at any price point—should not arrive with bubbling, peeling paint or wafer-thin, misprinted badges.
Let’s also be candid: one reason you may have accumulated positive reviews is that you incentivise customers with post-purchase discounts in exchange for 5-star ratings. That doesn’t reflect genuine customer satisfaction—it reflects manipulation.
To be clear, my request is simple: I would like to be reimbursed the £19.55 I paid to return the item. It’s a modest amount, but given the circumstances, covering this cost would be the least your company could do in the interest of good customer service.
I trusted your store and gave you the benefit of the doubt. Unfortunately, that trust was misplaced. This experience reinforces the risks of purchasing from retailers who do not uphold basic standards of quality and transparency.
Please exercise extreme caution.