London Ski Co. ロゎ
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London Ski Co.  レビュヌ 203

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TrustScore 5段階評䟡の4

4.0

りィンタヌ スポヌツ甚品店
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5぀星のうち5の評䟡

Brilliant in store experience and subsequently a few purchases online. Best place to shop for skiwear in London

5぀星のうち4の評䟡

Despatch of goods was very impressive, quick. However, one top sent was the wrong colour, the other had a hole in it. No phone number to contact the shop- very unusual .... and no response to my ema... もっず芋る

5぀星のうち5の評䟡

This is new ski shop in London is really fab! The selection is large and at all price points so options for everyone. The staff are super helpful offering flexible exchanges or refunds if a Christmas... もっず芋る

䌁業が回答したした

5぀星のうち1の評䟡

Beware buying presents. Only 14 days to return items not the usual 28 or so. No response to my emailed return request anyway although sent within the 14 day period. No way to return through the websit... もっず芋る

䌁業情報

  1. りィンタヌ スポヌツ甚品店
  2. アクティブりェア店
  3. 衣料品店
  4. アりトドア衣料・甚品店
  5. アりタヌりェア店
  6. スキヌ甚品店

圓該䌁業による蚘述

Ski and winter clothing store with an exclusive selection of winter sports brands. Shop the new collections from over 30 ski brands including Perfect Moment, Goldbergh, Fusalp, J Lindeberg, Rossignol, Falke, Hestra, Icebreaker, Oakley, Vuarnet amongst many more. Discover our store in London, where we will transport you to the mountains and you can discover the brands you usually only see in resorts. Our expert staff will be on hand to help with anything you need.

連絡先

4.0

ほが満足

TrustScore 5段階評䟡の4

203件のレビュヌ

5぀星
4぀星
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2぀星
1぀星

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この䌁業のTrustpilot 利甚方法

レビュヌや評䟡の取埗方法、スコアリング、モデレヌションのプロセスに぀いお確認する。

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5぀星のうち5の評䟡

Honest

Honest, helpful, friendly with good ideas!!!!

2023幎11月27日
London Ski Co. ロゎ

London Ski Co. からの回答

Many thanks, Susan!

5぀星のうち4の評䟡

Good service, below average communications.

Bought a jacket which was too small for me. I sent it back and received a refund reasonably promptly. I'm leaving 4 stars because communication could have been better.. acknowledgement of receipt of the return and statement of intent to process a refund.

2023幎10月3日
London Ski Co. ロゎ

London Ski Co. からの回答

Hi Ewen, Many thanks for taking the time to review us - we're going to be working on more timely responses going forward.

5぀星のうち2の評䟡

Had tTO CHASE MY ORDER ONLY TO THEN BE


Had tTO CHASE MY ORDER ONLY TO THEN BE TOLD 1 OF THE ITEMS WAS not going to be delivered and a refund was offered

2023幎3月20日
London Ski Co. ロゎ

London Ski Co. からの回答

Hi Jason, we apologise for having to issue a refund on your order which was out of stock, at the time we were experiencing a busy period in the store which meant our inventory was not always accurate. I'm sorry this happened to your order but we have taken steps to tighten up any inventory issues going forward.

5぀星のうち1の評䟡

I haven’t received my parcel and you


I haven’t received my parcel and you keep asking me for a review !!

2023幎3月7日
London Ski Co. ロゎ

London Ski Co. からの回答

Hi Carol, we're sorry we were requesting reviews from you before the item was received. This is automated from Trustpilot and sometimes this can happen before the delivery is made. In this instance shipping to NZ from London unfortunately did take a little longer than usual, we apologise for this.

5぀星のうち1の評䟡

Lack of details

Lack of details, goods promoted as available online and were not in stock. Rech out to them multiple times.

2023幎3月8日
London Ski Co. ロゎ

London Ski Co. からの回答

Hi Hernan, we're sorry you didn't have a positive experience shopping with us, we have taken steps to ensure the stock availability is accurate going forward.

5぀星のうち5の評䟡

Very happy with a prompt last minute


Very happy with a prompt last minute shop before heading on my ski trip! Happy with all items purchased and very pleased that my delivery came ‘next day on time before 10am’!

2023幎3月1日
London Ski Co. ロゎ

London Ski Co. からの回答

Thank you, Jessica! We're pleased you're happy with the service.

5぀星のうち1の評䟡

Sent the wrong size jacket

Sent the wrong size jacket
I would still shop with this company

2023幎3月1日
London Ski Co. ロゎ

London Ski Co. からの回答

Hi Colin, we're very sorry this happened. We have taken steps to ensure this doesn't happen again in the future if you do decide to shop with us again.

5぀星のうち2の評䟡

I got Goldbergh ski Jacket

I got Goldbergh ski Jacket. You just put DHL shipping bag.There is no case no packaging. The product was protected.My order was so sloppy...

2023幎2月26日
London Ski Co. ロゎ

London Ski Co. からの回答

Hi Handegul, we apologise for the way the item was shipped to you, we have emailed you directly with a more thorough response. Thank you for your review, we value your feedback.

5぀星のうち3の評䟡

Not much communication about my product


Not much communication about my product after the initial order confirmation. I ended up chasing as it look a week to arrive. Then it wasn’t th best quality as it has a fault in the stitching but no time to return as I was leaving for skiing the next day.

2023幎2月7日
London Ski Co. ロゎ

London Ski Co. からの回答

Hi Hayley, We're sorry the communication was not what you expected, we are looking into how we can streamline this and value your feedback.

5぀星のうち4の評䟡

The hat was great but I kind of


The hat was great but I kind of expected a bit better packaging, it was literally just pushed into a jiffy envelope, no box, no paper, no note. It was like I’d left it somewhere and they were just posting it back.

2023幎2月1日
London Ski Co. ロゎ

London Ski Co. からの回答

Thank you for your review, Leigh. Through busy periods we prioritise delivery speed but we acknowledge your feedback and this is something we are working on.

5぀星のうち4の評䟡

Returning an item

Initially the return process appeared a little slow and frustrating but when I did get a response from customer services it was promptly and efficiently dealt with.

2023幎2月1日
London Ski Co. ロゎ

London Ski Co. からの回答

Thanks Rebecca

5぀星のうち5の評䟡

Problem Solved

Had an issue with the courier and didn’t receive the goods. London Ski Co we’re quick to reach out and send replacement item.

2023幎1月25日
London Ski Co. ロゎ

London Ski Co. からの回答

Hi Terri, We're sorry your experience was not seamless with us. Every now and then we experience issues with couriers which are unfortunately out of our control - we're glad the replacement has arrived safely.

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