London Stone レビュー 

London Stone からの回答

1日前

Good afternoon George,

Thank you for taking the time to leave a review, and please accept our sincere apologies for your recent experience.

From speaking to the 3rd party hauler this morning, they have informed us that the delivery of your order has now taken place and it arrived Thursday afternoon.

We’re pleased to hear that you have now received your materials and are able to commence your project. We have investigated the delay and identified an issue with our third-party carrier, which unfortunately affected the delivery of your order.

We fully appreciate how frustrating this delay must have been and sincerely apologise for the inconvenience caused. this will be discussed further internally and I will make contact with you early this coming week.

Thank you for your patience and understanding.

Best regards,
Daniel Pither
Customer Service Manager
daniel@londonstone.co.uk

London Stone からの回答

3日前

Hi,

Thank you so much for your fantastic review! We’re delighted to hear that your porcelain slabs were delivered promptly and that our driver provided such helpful service. We truly appreciate your kind words and are pleased we could make the experience smooth and convenient for you.

Best regards,
Daniel Pither
Customer Service Manager
daniel@londonstone.co.uk

London Stone からの回答

3日前に更新

Hi Maurice,

Thank you for sharing your feedback. We’re pleased to hear that you were happy with the quality of our products and that your delivery arrived on schedule. We really appreciate your support.

We noticed you rated us 4 stars, and we’d love to know what we could have done differently to make your experience a 5-star one. Your feedback would be greatly appreciated and will help us continue to improve our service.

Best regards,
Daniel Pither
Customer Service Manager
daniel@londonstone.co.uk

London Stone からの回答

3日前

Hi,

Thank you for your continued support and for taking the time to leave us another 5-star review. It’s wonderful to hear that we’ve once again delivered the level of service you’ve come to expect from us. Your loyalty and feedback mean a great deal to the whole team.

Best regards,
Daniel Pither
Customer Service Manager
daniel@londonstone.co.uk

London Stone からの回答

3日前

Hi Nick,

Thank you for your lovely feedback! We’re pleased to hear that you found our team helpful and enjoyed the service. We believe friendly, knowledgeable support makes all the difference, so it’s especially rewarding to know this came across during your experience with us.

Best regards,
Daniel Pither
Customer Service Manager
daniel@londonstone.co.uk

London Stone からの回答

2026年9月1日

Hi Bartosz,

Thank you so much for your wonderful review and for your kind words about our service. It’s fantastic to hear that you’ve found ordering with LondonStone easy and that we’ve consistently delivered on time.

We’re especially pleased to know that whenever an issue has come up, our team has been able to resolve it quickly and professionally. Providing reliable products alongside responsive customer service is something we genuinely care about.

We truly appreciate your recommendation and look forward to continuing to support you with your future projects.

Best regards,
Daniel Pither
Customer Service Manager
daniel@londonstone.co.uk

London Stone からの回答

2026年9月1日

Hi David,

Thank you for your continued support and for taking the time to leave such a lovely review. It’s always rewarding to hear from a returning customer, and we’re delighted that another order has met your expectations.

Your kind comments about both the quality of our materials and our customer service mean a great deal to the team. We’re also excited to hear that you’re looking forward to using the new products that have just arrived — we hope they make a fantastic addition to your project.

Thank you again for choosing London Stone and for placing your trust in us. We look forward to being part of many more successful projects with you.

Best regards,
Daniel Pither
Customer Service Manager
daniel@londonstone.co.uk

London Stone からの回答

2026年9月1日

Hi James,

Thank you for taking the time to share your feedback. I’m genuinely sorry that your experience left you feeling that we weren’t being open and proactive enough when your order could not be fulfilled. We completely understand how disappointing and frustrating it can be to place an order and then struggle to get a clear response.

You’re absolutely right that, when something goes wrong, customers deserve honest communication and a proper explanation rather than being left waiting for a response. This is not the level of service we want to provide, and your feedback has been taken seriously.

We truly appreciate you highlighting this for us. We’ll be reviewing what happened so we can improve our communication and ensure customers feel properly supported, even when an order doesn’t go as planned.

Best regards,
Daniel Pither
Customer Service Manager
daniel@londonstone.co.uk

London Stone からの回答

2026年8月24日

Hi Chris,

Thank you for your wonderful 5-star review. We’re particularly pleased to hear that our communication was clear, your order was delivered as promised, and everything arrived within the expected timeframe. Providing a reliable service and keeping customers informed throughout the process is very important to us, so your feedback means a great deal.

We truly appreciate your support and hope to welcome you back again soon.

Best regards,
Daniel Pither
Customer Service Manager

London Stone からの回答

2026年8月24日

Hi Perry,

Thank you for your feedback and 5-star review.

We’re really pleased to hear you were happy with the product, delivery and service from our sales team.

I’m sorry, however, that you had difficulty getting through to us on the phone. Our showrooms can get very busy with customers visiting in person, which can unfortunately make it difficult for the team to answer every call immediately. We do appreciate how frustrating this can be and thank you for your understanding.

We really appreciate your feedback and hope to speak with you again soon.

Best regards,
Daniel Pither
Customer Service Manager
daniel@londonstone.co.uk

London Stone からの回答

2026年8月21日

Hi Laura

Thank you for your feedback and 5-star review.

We are very happy to hear about the support and service you have received from Jennie - your feedback and thanks will be passed onto her , it is always greatly appreciated to hear such glowing praise from our customers.

Thank you again for choosing London Stone.

Best regards,
Daniel Pither
Customer Service Manager
daniel@londonstone.co.uk

London Stone からの回答

2026年8月21日

Hi Nicholas,

Thank you for your excellent review and such glowing feedback on our colleagues Craig, Alin and Myself.

We pride ourselves on the customer service given by our sales team to all our customers and it is always thoroughly appreciated to have that passed back from our customers too.

I will pass on your lovely feedback to both Craig and Alin.

Thank you again for continuing to choose London Stone for your projects and we look forward together with you more in the future.

Best regards,

Daniel Pither
Customer Service Manager
daniel@londonstone.co.uk

London Stone からの回答

2026年8月19日

Hi Daniel,

Thank you for your feedback and nice review.

We’re happy to hear of the support you have received from our sales team. Due to the unfortunate events currently going on in the middle east, it is taking longer for us to receive stock from our suppliers in India and China but we do appreciate your understanding.

We look forward to helping you again soon.

Best regards,
Daniel Pither
Customer Service Manager
daniel@londonstone.co.uk

London Stone からの回答

2026年8月19日

Hi Jonny,

Thank you for your feedback and 5-star review.

We are happy to here about your order of our pavers and that you were pleased with the efficiency of the delivery of your order.

Thank you again for your order and for choosing London Stone.

Best regards,
Daniel Pither
Customer Service Manager
daniel@londonstone.co.uk

London Stone からの回答

2026年8月19日

Good morning John,

Thank you for taking the time to leave us your review.

i have been made aware of the situation with your pergola and that you have been in contact with one of our colleagues, they have replied to you with the below response;

"Thank you for getting in touch regarding the mechanical issue with your Deponti pergola.

We've checked our records and can see that the pergola was purchased from London Stone in March 2021.

Unfortunately, London Stone no longer supplies Deponti products and we no longer have an active trading or technical support relationship with Deponti. As a result, we're not able to obtain replacement components or provide technical support or servicing for the system directly.

Given the age of the pergola, it also appears likely that the relevant manufacturer's warranty period will have expired, although this can vary depending on the particular component involved and Deponti would be best placed to confirm this for you.

We would therefore recommend contacting Deponti directly, as they should be able to advise whether replacement parts are still available and whether they can recommend a current Deponti dealer or engineer who may be able to assist with the repair.

Their current UK contact email is Rugby@deponti.com.

We're sorry that we're unable to assist with the repair directly, but we hope Deponti will be able to point you in the right direction and get the issue resolved."

At London Stone, we do pride ourselves on our high level of customer service and we would endeavor to do our upmost for our customers if it is within our powers to do so, the above response illustrates that on this occasion we are unable to to but advice has still been given on the possible next steps to help you.

Kind Regards
Daniel Pither
Customer Service Manager
daniel@londonstone.co.uk