Advice from Mark at the Brentwood showroom (now closed😢) was very helpful in determining our requirements. Converting the Quote to an Order by phone was easy. Delivery over a 6ft wall was made to... もっと見る
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Updated 20/2/23 I have just been speaking to Michael Forkes from London Stone I only wish I could have dealt with him in the beginning I have changed my mind about London Stone. Michael explained i... もっと見る
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A big thank you to Jenny, Carlos and Andy for helping me out on my project. I required full bull-nosing and honing on copings in situ. Jenny and Carlos were quick to organise Andy, who with his amazin... もっと見る
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Very proffesional from point of sale to delivery, Isabelle told us everything we needed to know on the relevant products, we agreed on one. from that point on the process was very straightforward, th... もっと見る
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企業情報
当該企業による記述
Established in 2005, London Stone is an award-winning, nationwide hard landscaping materials supplier. We provide top quality and innovative materials, such as porcelain, natural stone and clay paving, composite decking, cladding, and all things hard landscaping. We also stock an extensive range of Corten Steel planters and metal garden pergolas. London Stone provides exceptional customer service as standard. We offer FREE nationwide delivery on orders over £750 + VAT (terms apply), with next day delivery often available. London Stone offer a FREE 10-Year Homeowner Guarantee on porcelain paving, as well as offering in-house bespoke masonry services and a pre-sealing service. London Stone possess and impressive portfolio of showrooms around the UK. Our showrooms offer a relaxed and pressure-free environment. We believe in letting our materials speak for themselves and assisting our customers at their own pace. That's why you won't experience any hard selling at London Stone; instead, you'll discover a space designed to make your visit enjoyable and stress-free. We have friendly, experienced sales staff on-hand at all showrooms to help guide your materials-selection journey, alongside complimentary refreshments, and takeaway samples service. Many of our products have featured in show gardens and trade stands at prestigious events such as the RHS Chelsea Flower Show and RHS Hampton Court Palace Garden Festival. London Stone is an excellent employer, providing a great working environment for our staff, including working flexibility, employee recognition and awards, and private health care. London Stone is an accredited Real Living Wage employer, and is certified as a carbon neutral business. London Stone - how beautiful gardens begin
当該企業による記述
- About us
- London Stone is a market leader in the supply of natural stone, porcelain, and clay paving, composite decking and cladding, in-house fabricated bespoke stone and complementary hard landscaping products such as metal pergolas and Corten Steel garden planters.
- Outstanding customer service
- We are committed to providing outstanding customer service and giving an unparalleled customer experience.
- Come and see us
- At our showrooms around the country, online and on the phone, you’ll find trained, knowledgeable staff ready to go the extra mile. Our inspirational showrooms are open 08.30 -17.00 and phonelines 07.00 -17.00, Monday to Saturday. We are closed on Sundays and Bank Holidays.
- Reasons to use London Stone
- High-quality products | Prices for every budget | High stock levels | Split packs - only order what you need | Renowned for our wide range of colours and styles | Matching steps and coping for every paving product | Bespoke cutting service | Next-day delivery | Ethical sourcing policy | Commitment to outstanding customer service | Friendly, helpful and knowledgeable staff | No quibble returns | Carbon Neutral supplier *T&Cs apply.
Free Nationwide Delivery
On all orders over £750 + VAT
*Exclusions apply, please contact us for further details
連絡先
Brentwood Garden Centre, Vicarage Close, CM14 5GR, Brentwood, Essex, 英国
- 01753 212950
4.6
優良
44件のレビュー
ネガティブなレビューの 100％に回答しています
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この企業のTrustpilot 利用方法
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London Stone - Essex Showroom からの回答
Hi,
Thank you for taking the time to leave us a 5-star review.
We’re glad you found our range of products and the guidance in-store helpful. If you need further assistance, we’re always happy to help with your next project.
Best regards,
Carl Foster
Area Manager
carl@londonstone.co.uk
Good Advice and easy ordering
Advice from Mark at the Brentwood showroom (now closed😢) was very helpful in determining our requirements.
Converting the Quote to an Order by phone was easy.
Delivery over a 6ft wall was made to look simple, but I suspect it wasn't.
Loss of 1 Star as we were not advised until the day of delivery what time this would be. But the tracking facility did help.
2024年6月11日
London Stone - Essex Showroom からの回答
Dear Steve,
Thank you for taking the time to give us your feedback.
I am really glad to see we were able to accommodate your tricky delivery offload. Our drivers always seem to make it look easy but so often it is not.
In regards to the delivery times on our vehicles, we send a message to the designated site contact mobile number the afternoon before delivery with an estimated 1 hour delivery timeslot. It seems you may not have received this, if so then please let us know so we can investigate this issue. As far as we are aware it is working.
You then receive an update on the day with a more accurate time dependant on delivery routes and traffic conditions when the driver is on route.
Please do not hesitate to contact me if can be of any further assistance.
Kind Regards,
Chris Durnford
Customer Experience Director
chris@londonstone.co.uk
London Stone - Essex Showroom からの回答
Hi Rosalinde,
Thank you for your 5-star review!
We're pleased to hear that you experienced great communication and found our staff to be helpful.
Best regards,
Michael Forkes
Area Manager
michael@londonstone.co.uk
Great Support
Website is easy to use and what app chat is helpful. Great advice and just the product we are looking for. Thank you
2024年4月10日
London Stone - Essex Showroom からの回答
Hi Wendy,
Thank you for your 5-star review!
We're pleased to hear that you find our website easy to use and that our chat support was helpful. Glad we could help!
Best regards,
Michael Forkes
Area Manager
michael@londonstone.co.uk
Great Service
Staff were very helpful and delivery of the porcelain tiles was very efficient. The tiles are great quality and look amazing now thwy are laid
2024年2月16日
London Stone - Essex Showroom からの回答
Hi Sylvia,
Thank you for your 5-star review!
We're pleased to hear about your positive experience with our staff and the efficient delivery of porcelain tiles.
If there's anything else you need or if you have suggestions, please let us know.
Best regards,
Michael Forkes
Area Manager
michael@londonstone.co.uk
Superb service
Couldn't have asked for anything more efficient. Easy to order great value, arrived 2 days after placing order and was kept up to date with every step of the process
2024年1月8日
London Stone - Essex Showroom からの回答
Hi Lal,
Thank you for your 5-star review! We're glad the process was smooth and quick for you!
If there's anything more we can assist you with in the future, don't hesitate to let us know.
Best regards,
Michael Forkes
Area Manager
michael@londonstone.co.uk
Very proffesional from point of sale to…
Very proffesional from point of sale to delivery,
Isabelle told us everything we needed to know on the relevant products, we agreed on one. from that point on the process was very straightforward, through to your delivery driver who was on time/ early, very helpful and polite.
2023年8月23日
London Stone - Essex Showroom からの回答
Hi Gary,
Thank you so much for taking the time to leave us a 5-star review!
Izabelle is indeed a valuable member of our team, and we're glad she provided you with all the information you needed. It's also great to know that our delivery driver was punctual, helpful, and polite. We really appreciate your support, hope to hear from you again soon!
Best regards,
Michael Forkes
Area Manager
michael@londonstone.co.uk
A big thank you to Jenny
A big thank you to Jenny, Carlos and Andy for helping me out on my project. I required full bull-nosing and honing on copings in situ. Jenny and Carlos were quick to organise Andy, who with his amazing stone masonry skills sorted leaving a very happy client and me without egg on my face. I have used London Stone for many years for stone supply and would recommend them 100% for supply and now any stone repair/remedial works required on site. Keep up the great work guys.
2023年8月14日
自発的なレビュー
London Stone - Essex Showroom からの回答
Dear Neil,
We truly appreciate your kind words and loyalty to London Stone over the years.
It's fantastic to hear that our team members were able to help with your project to ensure a successful outcome! We're here to support you in any way we can, whether it's supplying products or repair/remedial works, and we agree that Andy's skills are amazing!
Your recommendation means a lot to us, and if you have any more projects in the future, don't hesitate to reach out. Thanks again for your feedback!
Best regards,
Michael Forkes
Area Manager
michael@londonstone.co.uk
What a great experience using London…
What a great experience using London Stone. From ordering to delivery it was all made so easy -everything arrived on time and nothing was broken - no paving tiles got broken whilst cutting -apparently this is quite common with Porcelain and so far, the slabs look great.
2023年7月18日
London Stone - Essex Showroom からの回答
Dear Elaine,
Thank you for your kind words! We're thrilled to hear that you had a great experience with London Stone. From ordering to delivery, we strive to make the process as easy and seamless as possible.
We're glad to know that your paving tiles arrived on time and in excellent condition, and that you're pleased with the quality of our porcelain slabs.
If you ever need anything in the future or have any questions, please don't hesitate to reach out. We're here to help!
Best regards,
Michael Forkes
Area Manager
michael@londonstone.co.uk
All round excellent service.
2023年7月2日
London Stone - Essex Showroom からの回答
Dear Ben,
Thank you for your kind words. We're delighted to hear that you had an excellent experience with London Stone.
Customer satisfaction is our top priority, and we're thrilled to know that we could meet your expectations in all aspects of our service. If there's anything specific you loved about our service or any suggestions on how we can further improve, we'd love to hear it.
We value your business and are here to assist you with any future needs or inquiries. Should you require any further assistance or have any questions, feel free to reach out to us.
Once again, thank you for choosing London Stone. We truly appreciate your feedback and look forward to serving you again.
Best regards,
Michael Forkes
Area Manager
michael@londonstone.co.uk
Overall I'm satisfied now
Updated 20/2/23 I have just been speaking to Michael Forkes from London Stone I only wish I could have dealt with him in the beginning I have changed my mind about London Stone. Michael explained it more clearly. I still think that lessons can be learned especially when it comes to the first initial contact between the customer and sales team, clearer information about the sandstone would have been very helpful.
Overall I am satisfied with the outcome.
Good customer care from Michael Forkes my husband and I are very happy.
Will use again in the future.
2023年2月1日
London Stone - Essex Showroom からの回答
"Dear Sharyn,
Thank you for your purchase with us and providing us with your valuable feedback.
Firstly my apologies for any inconvenience or stress this situation may of caused you.
I have done a thorough investigation into this situation and I'm pleased we was able to discuss this during our phone call and via email.
I'm also very pleased we was able to come to a resolution with yourself
and do hope you now get to enjoy your new patio ready for the summer.
Should you have any questions at all or require any further assistance then please do not hesitate to contact me.
Kind Regards,
Michael Forkes
Area Manager
michael@londonstone.co.uk
As always great service from Jennie &…
As always great service from Jennie & Sophie at the Essex showroom. 😊
2023年1月27日
London Stone - Essex Showroom からの回答
Thank you so much for your 5-star review!
Your feedback is highly appreciated and serves as encouragement for our team to continue delivering excellent service. Thank you for choosing London Stone. If you have any further questions or require any assistance in the future, please don't hesitate to reach out. We're here to help.
Best regards,
Michael Forkes
Area Manager
michael@londonstone.co.uk
London Stone - Essex Showroom からの回答
Thank you so much for your 5-star review!
Your feedback is highly appreciated and serves as encouragement for our team to continue delivering excellent service. Thank you for choosing London Stone. If you have any further questions or require any assistance in the future, please don't hesitate to reach out. We're here to help.
Best regards,
Michael Forkes
Area Manager
michael@londonstone.co.uk
Very pleased with the service
I was very pleased with the service, and the delivery was very quick.
2022年10月28日
London Stone - Essex Showroom からの回答
Thank you so much for your 5-star review!
Your feedback is highly appreciated and serves as encouragement for our team to continue delivering excellent service. Thank you for choosing London Stone. If you have any further questions or require any assistance in the future, please don't hesitate to reach out. We're here to help.
Best regards,
Michael Forkes
Area Manager
michael@londonstone.co.uk
All I can say is the best
All I can say is the best, I deal with a few suppliers and Chelmer Valley Bricks ( part of London Stone Group) is one of if not the the best. Helpful informative and no delivery delays, what more can you ask for.
2022年9月1日
London Stone - Essex Showroom からの回答
Thank you so much for your 5-star review!
Your feedback is highly appreciated and serves as encouragement for our team to continue delivering excellent service. Thank you for choosing London Stone. If you have any further questions or require any assistance in the future, please don't hesitate to reach out. We're here to help.
Best regards,
Michael Forkes
Area Manager
michael@londonstone.co.uk
DONT USE LONDON STONEust a quick noteu are possibly…
Just a quick note if you are possibly thinking off ordering any of London Stones Products,suggest you think before you buy.
Read there web site carefully on the products you like in there glossy pics.They have written in the small print total disclaimers on any faults or BATCH VARIATIONS.
What that phrase means is that they can send you anything that they deem comes under there interpretations of that phrase.In short anything, so if its wrong colour and does not match BATCH VARIATION if its different texture and does not match you guessed it BATCH VARIATION.
Beware this company hides behind its own framework, maneuvering out of any responsibility of supplying unfit for purpose products.
Contractors don't use them they will not back you if you have an issue with a product you have supplied from them.
Those looking to purchase quality porcelain or stone products DON,T USE THEM If you do you will be on here so you have been warned.
See you tomorrow with various pictures to prove the above .
2022年9月7日
自発的なレビュー
London Stone - Essex Showroom からの回答
At London Stone, we strive to provide clear and transparent information about our products, including any variations that may occur due to the natural characteristics of stone and porcelain. Our intention is to set realistic expectations for our customers and ensure they are aware of potential variations that can occur in natural materials.
London Stone - Essex Showroom からの回答
Thank you so much for your wonderful 5-star review! We are thrilled to hear that you had an excellent experience with us.
Once again, thank you for choosing London Stone. Your support means a lot to us, and we would be more than happy to serve you again in the future.
Best regards,
Michael Forkes
Area Manager
michael@londonstone.co.uk
Excellent products & services
Excellent products & services. Staff very helpful, both at showroom and on phone. Stone ordered was cut accurately to the exact measurements we required. Communication extremely good, and delivery on time. A small problem with the wrong bag of mortar being delivered was sorted promptly, and the correct item delivered in 2 days. Would highly recommend.
2022年8月1日
London Stone - Essex Showroom からの回答
Thank you for taking the time to leave us a review. We appreciate your feedback and are glad to hear that you had a positive experience overall.
We strive to provide excellent service and products to all our customers, and we apologise if there was anything that didn't fully meet your expectations.
If you have any further questions or concerns, please don't hesitate to reach out. We're here to assist you in any way we can.
Thank you for choosing London Stone. We hope to have the opportunity to serve you again in the future.
Best regards,
Michael Forkes
Area Manager
michael@londonstone.co.uk
London Stone - Essex Showroom からの回答
Thank you so much for your 5-star review!
Your feedback is highly appreciated and serves as encouragement for our team to continue delivering excellent service. Thank you for choosing London Stone. If you have any further questions or require any assistance in the future, please don't hesitate to reach out. We're here to help.
Best regards,
Michael Forkes
Area Manager
michael@londonstone.co.uk
Really good service
Really good service, I went to the showroom in Brentwood and the sales advisor gave me the advantages of the different types of slabs. We were given a sample to confirm the colour against our home. I then ordered the slabs and accessories via the website and were delivered as promised. Cannot fault the service well done 👍
2022年7月21日
London Stone - Essex Showroom からの回答
Thank you so much for your 5-star review!
Your feedback is highly appreciated and serves as encouragement for our team to continue delivering excellent service. Thank you for choosing London Stone. If you have any further questions or require any assistance in the future, please don't hesitate to reach out. We're here to help.
Best regards,
Michael Forkes
Area Manager
michael@londonstone.co.uk
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