Great team service started with Laura’s help with a speedy turnaround on our quote, the stock team presenting the products to our client to view, and then Jamie doing everything possible to get the pr... もっと見る
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I had an excellent product (massive 120cm by 120cm tiles) at a good price, and when there was a damaged tile (assume during delivery process) there was absolutely no quibbling, they asked to see a pho... もっと見る
企業が回答しました
Very helpful when we visited the showroom, advising us what product would best suit our needs. Flexible when we changed our minds re delivery/collection. A very professional company and we are del... もっと見る
企業が回答しました
Always 5* for customer service, product quality and for on time delivery! Thank you once again, Team London Stone!
企業が回答しました
企業情報
当該企業による記述
Established in 2005, family-run London Stone is an award-winning company supplying paving materials across the UK. Experts in natural stone, porcelain and clay paving, we also specialise in composite decking and cladding, including our own exclusive ranges. Our Bespoke Stone Centre is on hand for special orders and a pre-sealing service. Many of our products have featured in show gardens at prestigious events, such as the RHS Chelsea Flower Show and RHS Hampton Court. As well as a wide range of paving, decking and cladding, curated for both traditional and contemporary settings, we supply versatile metal pergolas and our own range of Corten Steel planters. London Stone is renowned for excellent customer service and our showrooms offer a relaxed experience, where we believe in letting our materials speak for themselves. You won’t experience a hard-sell at London Stone; you will find expert help and advice if you need it, paving samples to take home, and complimentary refreshments in a space designed to make your visit enjoyable and stress-free. We offer FREE nationwide delivery on orders over £750 + VAT (terms apply), with next-day delivery often available. All our porcelain paving comes with a FREE 10-Year Homeowner’s Guarantee.
当該企業による記述
- About us
- London Stone stocks some of the largest ranges of natural stone slabs, porcelain paving and clay pavers in the country. Market leaders in landscaping products, we offer in-house Bespoke Stone and pre-sealing services, as well as complementary garden products, such as metal pergolas and Corten Steel garden planters.
- Outstanding customer service
- At our showrooms around the country, online and on the phone, you’ll find trained, knowledgeable staff ready to go the extra mile. We are committed to providing outstanding customer service and giving an unparalleled customer experience.
- Come and see us
- Our inspirational showrooms are open 08.30 -17.00 and phonelines 07.00 -17.00, Monday to Saturday. We are closed on Sundays and Bank Holidays. Our website is always open, with live stock levels displayed.
- Reasons to use London Stone
- High-quality products | Prices for every budget | High stock levels | Split packs - only order what you need | Renowned for our wide range of colours and styles | Matching steps and coping for every paving product | Bespoke cutting service | Next-day delivery | Ethical sourcing policy | Commitment to outstanding customer service | Friendly, helpful and knowledgeable staff | No-quibble returns (*T&Cs apply).
Free Nationwide Delivery
On all orders over £750 + VAT
*Exclusions apply, please contact us for further details
連絡先
Sutton Lane, SL3 8AH, Slough, 英国
- 01753 212950
- info@londonstone.co.uk
- londonstone.co.uk
4.6
優良
3760件のレビュー
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Always 5* for customer service
Always 5* for customer service, product quality and for on time delivery! Thank you once again, Team London Stone!
2026年7月27日
London Stone からの回答
Dear Pete,
Thank you for your wonderful 5-star review and continued support! We’re delighted to hear that you’re consistently pleased with our customer service, product quality, and timely delivery. Your kind words mean a great deal to the entire London Stone team.
We look forward to serving you again soon!
Best regards,
Daniel Pither
Customer Service Manager
daniel@londonstone.co.uk
Excellent customer service
Great phone service; allowing me to collect a single slab (& choose my preferred slab). Highly recommended!
2026年7月10日
自発的なレビュー
London Stone からの回答
Hi Jessica,
Thank you for your lovely review.
We're are very pleased to hear how you found it dealing with us over the phone and how accommodating our trade counter team were with the piece you needed.
Thank you again for your order and choosing London Stone.
Best regards,
Daniel Pither
Customer Service Manager
daniel@londonstone.co.uk
First class after sales service
I had an excellent product (massive 120cm by 120cm tiles) at a good price, and when there was a damaged tile (assume during delivery process) there was absolutely no quibbling, they asked to see a photo, and within an hour of my initial enquiry were shipping replacements FOC. Very efficient and I will definately be using them again!
2026年8月6日
自発的なレビュー
London Stone からの回答
Hi Chris,
Thank you for your excellent review.
We're delighted to hear that you were pleased with both the product and the high level of customer service you received with getting the issue with your order sorted in a quick and timely manner
Thank you again for your order and choosing London Stone.
Best regards,
Daniel Pither
Customer Service Manager
daniel@londonstone.co.uk
A very professional company
Very helpful when we visited the showroom, advising us what product would best suit our needs. Flexible when we changed our minds re delivery/collection.
A very professional company and we are delighted with our tiles.
2026年7月17日
London Stone からの回答
Hi Diana,
Thank you for taking the time to leave such a lovely review.
We're delighted to hear that you were pleased with our service and that your delighted with your choice in tiles. We always aim to be flexible and accommodating where possible to help our customers with arranging deliveries.
Thank you very much again for choosing us and our products.
Best regards,
Daniel Pither
Customer Service Manager
daniel@londonstone.co.uk
WW Landscapes
Great service
Mr Norris always a pleasure to deal with, prices could do with dropping a bit, but so could everything.
2026年7月13日
London Stone からの回答
Hi Andy,
Thank you for your great 5-star review.
We're are very happy to hear about the service you have received through dealing with Jamie. We do like to think we are competitive on our prices and we are always looking to see what can be done for the customers to ensure a great level of customer service is given when a customer chooses to you us.
We really appreciate your feedback and thank you for choosing London Stone on your projects and we look forward to the next one.
Best regards,
Daniel Pither
Customer Service Manager
daniel@londonstone.co.uk
Very disappointed
Very disappointed, I’ve got a trade account which they won’t give me the discount that comes with it, very small money but show’s the strength of company how They deal with you. Service not good at all. Trade counter person is very aggressive and rude. I prefer to use Silver land stone. Much easier really good service, constantly striving to keep us happy , hence me
Mentioning it.
2026年7月6日
London Stone からの回答
Good morning Krishna,
We’re very sorry to read about your experience. Regardless of the amount involved, we understand that your concern is about how the situation was handled and how you were made to feel.
At London Stone, we pride ourselves on providing every customer with the highest possible level of service, so we’re extremely disappointed to hear that your experience did not reflect the standards we continually strive to deliver.
We take any suggestion that a member of our team was rude or aggressive extremely seriously, as this falls well below the standard of service we expect. We would also like to review the transaction to understand what happened regarding your trade discount and ensure the correct information was provided.
Please contact us directly with your account or order details so that a member of our management team can investigate this fully and speak with you personally.
Kind regards
Daniel Pither
Customer Service Manager
daniel@londonstone.co.uk
Great team effort, beautiful products in stock
Great team service started with Laura’s help with a speedy turnaround on our quote, the stock team presenting the products to our client to view, and then Jamie doing everything possible to get the product sealed and to site in record time to meet our clients very tight programme. Great team effort combined with beautiful stone products are the reason we continue to recommend London Stone to our clients. Thanks All
2026年7月15日
London Stone からの回答
Hi Dave,
Thank you for your fantastic 5-star review.
We're delighted to hear such glowing feedback about both Laura and Jamie with how they helped you with your project from start to finish, we will always endeavor to out our customers in anyway we can.
I'll be sure to pass your kind comments on to him. We really appreciate your feedback and thank you for continuingly choosing London Stone.
Best regards,
Daniel Pither
Customer Service Manager
daniel@londonstone.co.uk
The service and product knowledge from …
The service and product knowledge from Nick was excellent also the follow up communication was also second to none
2026年7月9日
London Stone からの回答
Hi Gary,
Thank you for your fantastic 5-star review. We're delighted to hear that Nick's product knowledge, service, and follow-up communication made such a positive impression. I'll be sure to pass your kind comments on to him. We really appreciate your feedback and thank you for choosing London Stone.
Best regards,
Daniel Pither
Customer Service Manager
daniel@londonstone.co.uk
Not recommended!
I am a mid size resi contractor. I have recommended London Stone to clients for small orders. They are expensive but I've always felt their showrooms can offer product knowledge. I have been massively disappointed. LS is presently understaffed, it is relying heavily on sytems; clients buy in a showroom and then deal with random individuals when chasing their order. The LS systems cannot access production details from the showrooms and it looks chaotic.
On a recent order we must have dealt with 5 different individuals chasing a late production - poor & as an experienced contractor I do not recommend them.
2026年7月23日
自発的なレビュー
London Stone からの回答
Good afternoon Michael,
Thank you for taking the time to share your feedback.
We sincerely apologise for your recent experience, which falls below the high standard of customer service we pride ourselves on.
We accept that your order was not handled as efficiently as it should have been and understand how frustrating it must have been to deal with several team members while seeking an update.
The initial delay was caused by us waiting to receive the Heath Sandstone from our supplier.
Our Production Team sent an email confirming a delivery date of 24 July; however, it is clear that the overall communication and continuity throughout the order were not good enough.
We greatly value the trust contractors place in us when recommending London Stone to their clients.
We will be reviewing how this order was managed, particularly our communication and internal handovers, to understand where we fell short and improve our service moving forward
Best regards,
Daniel Pither
Customer Service Manager
daniel@londonstone.co.uk
Quality stone from a quality stone company..
Quality stone from a quality stone company, the website makes the whole experience seamless, but equally, knowledgeable support from the London Stone team if required. Jennie and Ellie are amazing, along with the rest of the team.
2026年7月3日
London Stone からの回答
Hi Chris
Thank you for your feedback and 5-star review.
We are very happy to hear about the support and service you have received from both Jennie and Ellie - your feedback will be passed onto the team, it is always greatly appreciated to hear such glowing praise from our customers.
Thank you again for choosing London Stone and for your feedback on our products, website and colleagues.
Best regards,
Daniel Pither
Customer Service Manager
daniel@londonstone.co.uk
London Stone からの回答
Hi Dane,
Thank you for your excellent review and recommendation.
We're delighted to hear that you were pleased with both the product and the level of service you received.
Thank you again for your order and choosing London Stone.
Best regards,
Daniel Pither
Customer Service Manager
daniel@londonstone.co.uk
London Stone からの回答
Hi Dave,
Thank you for your excellent review and recommendation of our delivery service.
We're delighted to hear that you were pleased with both the product and the high level of customer service you received. .
Thank you again for your order and choosing London Stone.
Best regards,
Daniel Pither
Customer Service Manager
daniel@londonstone.co.uk
London Stone very helpful
Easy ordering process, with on-hand advice from staff which was invaluable. Particular thanks to Drew Mahoney, Kent showroom manager, for his expert advice.
2026年7月3日
London Stone からの回答
Hi Nick
Thank you for your feedback and 5-star review..
We are very happy to hear about the service you have received from the Kent Showroom and in particular Drew - your feedback will be passed onto the team, it is always greatly appreciated to hear such glowing praise from our customers on how they have found using us.
Thank you again for your ongoing ordering with us.
Best regards,
Daniel Pither
Customer Service Manager
daniel@londonstone.co.uk
Always a great service
2026年6月30日
London Stone からの回答
Hi Phillip,
Thank you so much for the 5-star review! We're thrilled to hear that you consistently receive great service from us. We look forward to working with you and the team at Canacabins again soon.
Best regards,
Daniel Pither
Customer Service Manager
daniel@londonstone.co.uk
Very helpful…
Very helpful when needing to deliver materials to a place with access issues. Couldn’t have been more help. A very grateful customer
2026年6月26日
London Stone からの回答
Hi Saul,
Thank you for your glowing review.
We're very happy to hear that you were pleased with the level of customer service you received from our driver, as long as there is no access issues for our vehicles, the drivers will always do their upmost for our customers.
Thank you again for your order and choosing London Stone.
Best regards,
Daniel Pither
Customer Service Manager
daniel@londonstone.co.uk
London Stone からの回答
Hi Gary,
Thank you for your excellent review and recommendation.
We're delighted to hear that you were pleased with both the product and the level of customer service you received. Providing high-quality materials alongside exceptional service is always our goal, so it's wonderful to know we delivered on both.
Thank you again for your order and choosing London Stone.
Best regards,
Daniel Pither
Customer Service Manager
daniel@londonstone.co.uk
Great service.
Spoke to mel and ordered my goods and all delivered in time and on budget. No issues. Great service.
2026年6月2日
London Stone からの回答
Hi John,
Thank you for your lovely review.
We're delighted to hear that you found our team helpful and knowledgeable, and that you were pleased with both the quality of the materials and the delivery service. Providing expert advice alongside high-quality products and reliable service is what we strive for, so your feedback means a great deal to us.
Thank you again for choosing London Stone.
Best regards,
Daniel Pither
Customer Service Manager
daniel@londonstone.co.uk
Broken slab on delivery / bad subsequent service
Delivery of paving stones turned up broken. Couldn't deliver a replacement until after my landscaper was turning up to lay them - so I will face additional financial cost as a result, which is something they won't help with.
Further, I ordered these sandstones given the variation in colour of each displayed in the kent showroom and in the basis of a discussion with the salesperson. When they arrived, they were all a very similar colour (ironically except for one slab, which of course was the one that had broken). I said because of the broken slab, and the lack of colour in the slabs I'd prefer to just get a full refund and order something else, but they said that would cost me £35. I had already paid a £45 delivery fee for the slabs (only 7 of them) which is crazy when you think one then turned up broken, yet they are offering me no solution that doesnt put me in a financially worse position. Further, if you ever want to call them it typically takes at least 15-20 mins to get through as they take ages to pick up the phone every time i tried (this happened at least 3 times so a total hour or more time lost waiting). Went with them for a premium product and service and came away dissatisfied with both the product quality and very unhappy with the level of effort in trying to put things right for something THEY did wrong (why should I bear the additional costs as a result of their error?!).
Seen a number of reviews praising the service but I think the real approach to customer service is seen in how a company reacts when things go wrong rather than right - true colours shown.
2026年7月3日
自発的なレビュー
London Stone からの回答
Good morning Simon,
Thank you for taking the time to leave your review and for your order.
Having looked into your order, I can see you purchased six 600x600 slabs and one 900x600 slab. While our showroom displays the range of tones available, natural stone is quarried and packed in batches, so colour variation can never be guaranteed. With a relatively small quantity of slabs, it is not unusual to receive similar tones.
Regarding the damaged slab, we're sorry it arrived in that condition. The issue was reported late on Friday afternoon, and the earliest replacement delivery available was arranged for Tuesday. We also recommend ordering an additional 10% for wastage to help minimise disruption should accidental damage occur during delivery or installation.
As your concerns also related to the colour, we offered the option to return the full order. However, as the slabs supplied were within the expected variation for this product and not deemed faulty, the standard collection charge would apply. Our priority was therefore to replace the damaged slab as quickly as possible, which is the solution our team arranged.
We pride ourselves on resolving issues promptly and fairly, and we're sorry that, in this instance, you feel we fell short of your expectations. Your feedback has been noted, and we appreciate you taking the time to share your experience.
Best regards,
Daniel Pither
Customer Service Manager
daniel@londonstone.co.uk
Delivery booked in 4pm as I write this…
Delivery booked in 4pm as I write this review on hold to them, sent WhatsApp messages no one answers the phones or message, tracking details are not live, I’ve spent so much money with this company over the years, but I think it’s time for a change not longer reliable, and no communications in place!
2026年7月3日
自発的なレビュー
London Stone からの回答
Good morning Paul,
Thank you for taking the time to leave us a review and for your order.
Please accept our sincere apologies for the delays you encountered with the delivery of your order.
This has been raised with our Transport team as they have made us aware there was delays on the previous deliveries on that day that in turn caused the delay to your order arriving past the delivery window.
They will be looking into this process for the communication to our customer moving forward from this.
I am aware that you have been in discussions with one of our Business development managers and they will now be your point of contact with London Stone for any of your future projects and enquiries that you have.
Through this we hope that you do consider still using us as your go to supplier and we can gain your trust in us again and our services.
Best regards,
Daniel Pither
Customer Service Manager
daniel@londonstone.co.uk
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