Lonvera WILL charge your card automatically no matter if you sign up for a subscription or not!! They are scam artists!! I bought three bottles of Boneflex in August (around $65) then in October they... ãã£ãšèŠã
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I have been using Lonvera Boneflex for around 6 - 7 months. I recently had to undergo rotator cuff repair surgery due to a serious sporting injury. My recovery has been amazing, and I am thanking Bone... ãã£ãšèŠã
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I have several unopened bottles! The first bottle did nothing, except make me feel drained and generally unwell, so I stopped taking them. They still kept coming and even after I unsubscribed th... ãã£ãšèŠã
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I have hypothyroidism, trying to find ways to improve my health. Found beef liver missing in my diet so this is a good way to get it without eating it. All my new hair growth is coming in dark, lo... ãã£ãšèŠã
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Natural health and wellness company specializing in beef organs.
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It's a lie
It's a lie. It doesn't even work. Plus I'm trying to return it and get a refund. But the site doesn't even give you a return address
2026幎8æ23æ¥
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Lonvera ããã®åç
Weâre sorry to hear the product didnât meet your expectations. Regarding returns, the return address is provided by our support team once a return request is initiated, as the correct location may depend on your order. Please contact us at support@lonvera.com with your order number, and weâll be happy to provide the return instructions and assist with your refund request.
Refund issue resolved âŠ
After getting no response to my emails concerning my refund request I have been contacted by andreas from customer service who was very apologetic and explained that it was a problem with the email provider that had now been resolved, I appreciate his concern and understanding and my refund has now been issued, feargal.
2026幎8æ23æ¥
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Lonvera ããã®åç
Thank you for updating your review, Feargal.
Weâre glad that we were able to get in touch, explain what happened, and resolve the issue for you.
We really appreciate your understanding and patience.
I'm on the third week of boneflex andâŠ
I'm on the third week of boneflex and I'm seeing a slight difference to my mobility i can go upstairs Úasyer and have a slight feeling of wellbeing so FAR so good.
2026幎8æ23æ¥
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Lonvera ããã®åç
Thank you for sharing your progress! Weâre glad to hear youâre already noticing some improvement in your mobility and finding stairs a little easier. So far, so good indeed! ð
Great product and even better customerâŠ
Great product and even better customer service! Thank you Lonvera.
2026幎8æ22æ¥
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Lonvera ããã®åç
Thank you so much for the kind words! Weâre happy to hear youâre enjoying the product and had a great experience with our team. We truly appreciate your support!
never received the product
never received the product. so canât rate it
2026幎8æ22æ¥
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Lonvera ããã®åç
Weâre sorry you havenât received your order yet. After carefully checking the shipment, we found that the local carrier has experienced a delay. Weâve already escalated this with them and will continue monitoring the shipment closely until it reaches you. We apologize for the inconvenience.
My order never arrived and thereâs noâŠ
My order never arrived and thereâs no help available
2026幎8æ21æ¥
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Lonvera ããã®åç
Weâre sorry to hear about your experience. After checking the status of your order, we can see that the courier attempted delivery three days in a row, but unfortunately was unable to complete the delivery. The parcel was then returned, and a full refund has been processed.
We also couldnât find any emails or messages from you in our support records, so weâd appreciate knowing where you tried to contact us for help, as weâd like to understand what happened.
Slowly began finding extra strength
Slowly began finding extra strength, fatigue went away, still have 2 bottles to finish so far very satisfied.
2026幎8æ21æ¥
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Lonvera ããã®åç
Thank you for sharing your experience! Itâs great to hear youâre noticing more strength and less fatigue. Weâre glad youâre satisfied with your progress so far and appreciate your support!
Unexpected subscription no benefit.
Unexpected subscription, and no benefits noticed from taking it.
2026幎8æ21æ¥
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Lonvera ããã®åç
Weâre sorry to hear you havenât noticed the benefits you were hoping for. Results can vary from person to person. Regarding the subscription, this option is selected during checkout and is not activated automatically. Please contact our support team, and weâll be happy to review your subscription and assist you.
Did nothing for me and they even tookâŠ
Did nothing for me and they even took another lot of money out of my bank account as far as I know I didnât sign up for any subscription Iâve sent three emails and they havenât replied to any of them stay clear of these I also believe this stuff comes from china so I definitely WONT be ordering anything again Iâll be happy if you just me my money for the second order I didnât send thanks
2026幎8æ20æ¥
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Lonvera ããã®åç
Weâre sorry to hear about your experience and understand your frustration. Subscriptions are only activated when the subscription option is selected during checkout. Weâre also concerned that you havenât received a response to your emails. Please contact us at support@lonvera.com with your order number or the email used for your purchase so we can investigate the communication history and review the second charge for you.
I have been taking 2 Boneflex CapsulesâŠ
I have been taking 2 Boneflex Capsules daily for the past 9 days and at this stage I can say I have had no pain relief nor has there been any improvement in my ability to walk.
I will continue in the hope that there is some improvement in the future.
2026幎8æ20æ¥
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Lonvera ããã®åç
Thank you for sharing your experience. Nine days is still quite early, and results can vary from person to person. We appreciate you giving BoneFlex more time and hope you begin to notice positive changes as you continue.
Iâve had zero positive impact from theâŠ
Iâve had zero positive impact from the bone flex. Despite trusting them and gaining nothing - they are intent on ripping you off by sending you automatic refills way before you need them & making it impossible to cancel the refills. I sent a note to their bogus customer email- zero response and the order came anyway despite a week advance notice to cancel. I had to cancel my card to avoid further fraud.
2026幎7æ1æ¥
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Lonvera ããã®åç
Weâre sorry to hear about your experience. We take these concerns seriously and would like to investigate what happened. We respond to all customer communications, so weâre concerned that you did not receive a reply. Please contact us directly at support@lonvera.com with your order details so we can review your cancellation request and the additional shipment and assist you accordingly.
My Dr said this is actually not goodâŠ
My Dr said this is actually not good for you. I've requested a refund and my subscription to be cancelled and I continue to hear nothing back from them and they keep sending me bottles. I've sent requests on the support page they tell you use. I'm pissed
2026幎8æ19æ¥
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Lonvera ããã®åç
Weâre sorry to hear about your frustration. However, according to our communication records, we received one message from you regarding returning the product, in which you requested a return label and stated that you would leave a negative review if one was not provided.
Regarding the recurring shipments, the subscription option was selected during checkout in order to receive the associated discount, and the applicable subscription terms and company policies were acknowledged at the time of purchase.
Weâre still happy to assist and resolve any outstanding concerns regarding your account.
Got first lot
Got first lot
now they are sending out more
have sent few emails to say i will order more when I want
them not when they decide
All my emails have been ignored
Really bad way to run a business,
2026幎8æ19æ¥
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Lonvera ããã®åç
Weâre sorry for the frustration. Recurring shipments are only processed when a subscription is selected during checkout. We also take concerns about unanswered emails seriously. Please contact us directly at support@lonvera.com with your order details so we can review your previous communication, check the subscription status, and assist you promptly.
Their product is AMAZING IT works great
Their product is AMAZING IT works great
2026幎8æ17æ¥
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Lonvera ããã®åç
Thank you so much! Weâre thrilled to hear youâre getting great results and enjoying the product!
I didn't feel much difference
I didn't feel much difference in my joint pain after taking the tablets. I did experience some digestive issues that subsided after I stopped taking the pills. I wasn't sure it was the Bone flex so I experimented and took a pill after a few days off and had the same reaction.
It also seems I purchased more than one bottle although I did not intentionally make that choice. As a result, I am not very happy with the product nor the company.
2026幎8æ4æ¥
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Lonvera ããã®åç
Weâre sorry to hear BoneFlex wasnât a good fit for you and that you experienced discomfort while taking it. Weâd also like to clarify what happened with your order, as we want every purchase to be transparent. Please contact our support team with your order details, and weâll be happy to review the case and assist you.
No response to emails with customer issue.
I have had no response to multiple emails about products which were sent out a second time which I hadnt authorised and wanting to stop repeated ongoing orders.
I should have looked at the reviews as I can see that this has been an issue with others.
I had to cancel my card and get a new one to stop this happening, which I stated in one of my emails and still no response.
2026幎7æ7æ¥
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Lonvera ããã®åç
Weâre sorry to hear about your experience. Weâve checked our records but unfortunately cannot find any communication from your end. Please email us directly at support@lonvera.com with your order details, and our team will investigate what happened and assist you with the recurring orders.
The product is excellent
The product is excellent. So far very, very good. Thanks
2026幎8æ17æ¥
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Lonvera ããã®åç
Thank you for your support! Weâre so glad youâre enjoying the product and having a great experience.
Impossible to cancel the subscription
Impossible to cancel the subscription. They just ignore your e-mails and keep on billing you.
2026幎8æ17æ¥
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Lonvera ããã®åç
Weâre sorry to hear about your experience, as this is not how our support process should work. Please provide your **order number or the email address associated with your account** so we can investigate what happened with your cancellation requests and assist you accordingly.
Im about 3 quarters of the way throughâŠ
Im about 3 quarters of the way through my fist bottle and so far no results
2026幎8æ16æ¥
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Lonvera ããã®åç
Thank you for sharing your feedback. Results can vary from person to person, and weâre sorry you havenât noticed the benefits you were hoping for yet. We appreciate you giving BoneFlex a try.
Helped with my arthritis
I think this is one of the few products Iâve used that is actually helping with my hip arthritis. Iâve been taking it for around three weeks and it definitely feels less painful. Have three months supply so will review in a few months
2026幎8æ16æ¥
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Lonvera ããã®åç
Thank you for sharing your experience! Weâre so pleased to hear youâre already feeling more comfortable after just a few weeks. We look forward to hearing how youâre getting on in a few months!
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