Without a doubt this company is great! The customer service they provide is rare to see these days. They are super quick to get back to you and help you. My cot bed base broke and they sent me a... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
I ordered the Jacob cot in 2022 for my daughter, the cot is sturdy and converts into a cot bed so saw my daughter through until she was 3! Now pregnant with my second child and realised that I had los... もっと見る
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I bought a cot bed from Facebook but it had some pegs missing to hold the bottom panel up, i couldn't figure out what they were called so I contacted Love for Sleep and they very kindly sent me the... もっと見る
企業が回答しました
Ho recentemente acquistato il lettino per la mia bimba in arrivo. Tempi di spedizione nella media, qualità ed estetica dei materiali più che soddisfacente. A seguito di un piccolo problema di un pa... もっと見る
企業が回答しました
企業情報
当該企業による記述
Love For Sleep is a premium nursery furniture brand, born in London in 2015 and designed and manufactured in Europe to the highest standards. We specialise in high-quality nursery furniture and baby sleep products, including cot beds, baby cots, next-to-me cribs, toddler beds, cot mattresses, bedding sets, baby blankets and other essentials for babies and young children. Our products are designed with comfort, safety and everyday family life in mind. Many of our furniture pieces are crafted from FSC-certified solid wood and made to meet strict safety standards, giving parents confidence and peace of mind when choosing products for their child’s nursery. At Love For Sleep, we believe that outstanding quality should be accessible to every family. We focus on beautiful design, durable materials, practical functionality and excellent customer service, making it easier for parents to create a safe, stylish and cosy sleeping space for their little ones. Designed with love, because every child deserves a great night’s sleep.
連絡先
LOVE FOR SLEEP LTD, Unit 6 Stewartby Business Park, Broadmead Road, MK43 9ND, Bedford, 英国
- contact@loveforsleep.co.uk
- loveforsleep.co.uk
4.8
優良
279件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 100％に回答しています
通常1カ月以上経ってから回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Excellent customer service
I lost the full set of screws for my crib and Love for Sleep couldn’t have replaced them faster. Their customer service was impeccable!
2026年6月2日
自発的なレビュー
Love For Sleep からの回答
Dear Amelia,
Thank you so much for your lovely feedback! We’re really pleased to hear that we were able to help quickly and that you were happy with our customer service.
Kind regards,
Love for Sleep
Cot bed missing parts
I bought a cot bed from Facebook but it had some pegs missing to hold the bottom panel up, i couldn't figure out what they were called so I contacted Love for Sleep and they very kindly sent me the missing parts free fo charge.
The emails with Jacob were very friendly and helpful, a great company to deal with. I'd happily buy from them in future.
2026年6月6日
自発的なレビュー
Love For Sleep からの回答
Dear Louise,
Thank you so much for your lovely review. We’re really pleased that our customer service team was able to help and get the missing parts sent out to you.
We truly appreciate your kind words and are glad you had a positive experience with Love For Sleep. We’d be very happy to welcome you back in the future!
Warm regards,
Team LFS
Excellent customer service
Excellent customer service! Swift response to my request and speedy delivery! I was very impressed with this company and they dealt with my issue with professionalism!
2026年6月1日
自発的なレビュー
Love For Sleep からの回答
Hi William,
Thank you so much for your kind feedback! We’re delighted to hear you were happy with our service and delivery.
Kind regards,
Team LFS
Love For Sleep からの回答
Bonjour Lemuria,
Merci beaucoup pour votre commentaire ! Nous sommes ravis d’apprendre que le produit est facile à monter, joli et fonctionnel. Votre recommandation nous fait très plaisir.
Cordialement,
Team LFS
When customer service is excellent
We purchased a crib from the Denise collection in 2021.
An excellent product that has proven useful and reliable.
We needed it again in 2026 for a new baby, but upon unpacking it, we realized we'd lost the screws.
So we contacted the company asking for a new set, and not only did they respond the same day, but they also offered us the new set of screws for free, without paying for materials or shipping, along with the instruction booklet.
There's nothing else to add; the story speaks for itself, and it's nice to tell, even though my friends didn't believe it until I showed them the email exchange.
Approved
Stefano
2026年5月5日
自発的なレビュー
Love For Sleep からの回答
Dear Stefano,
Thank you so much for sharing your experience — this truly means a lot to us.
We’re delighted to hear that our cot bed served your family well over the years and even more so that it could be used again for your new baby. Moments like these are exactly why we care so much about the quality and longevity of our products.
It was our pleasure to help with the replacement screws — we believe that good service shouldn’t end after the purchase and we’re always here when our customers need support.
Your story genuinely made our day and we’re grateful you took the time to share it (and even convince your friends along the way!).
Warm regards,
The LFS Team
Ottimi prodotti
Ottimi prodotti, cortesi nelle risposte.
Consiglio a tutti.
Azienda seria!
2026年4月30日
自発的なレビュー
Love For Sleep からの回答
Gentile Daniele,
La ringraziamo per le gentili parole e per la fiducia. Siamo felici che sia soddisfatto dei nostri prodotti e del nostro servizio.
Cordiali saluti,
Team LFS
I had a fantastic experience
I had a fantastic experience with this company and felt it was worth sharing.
I originally purchased a baby cot from them back in 2022. Recently, I needed to use it again but had misplaced both the screws and the assembly manual after dismantling it. I reached out to their customer service team, not expecting much given how long ago I made the purchase.
To my surprise, they responded quickly and offered to send both the replacement screws and the manual completely free of charge. Even more impressively, everything arrived within just four days.
This level of customer care, especially for a product purchased years ago, is truly exceptional. It’s rare to see companies stand by their customers like this long after a sale.
Highly recommend—reliable, responsive, and genuinely customer-focused!
2026年4月9日
自発的なレビュー
Love For Sleep からの回答
Dear Rowena,
Thank you so much for your kind words! We’re really glad we could help and that everything arrived quickly. It means a lot that you took the time to share your experience!
Best regards,
Team LFS
Failed Delivery
Be careful using this company. DO NOT select leave delivery in "SAFE PLACE"
Apparently this entitles the driver to dump it in any public place and according to the company you are fully responsible for it from that point on. £130 on a Cot completely wasted.
2026年4月1日
自発的なレビュー
Love For Sleep からの回答
Dear Chris,
Thank you for your feedback.
Your order was originally shipped via next-day recorded delivery, which requires a signature upon receipt to ensure it reaches you safely. This delivery option was later changed by the customer directly with the courier to “leave in a safe place.”
When this option is selected, the courier asks the recipient to agree that the parcel can be left without a signature and that responsibility passes over once it has been delivered. In this case, the parcel was delivered as requested, however, it appears it may have unfortunately been taken by a third party.
We completely understand how frustrating and disappointing this must be and we’re very sorry for the situation. Unfortunately, as the delivery preference was updated directly with the courier under their terms, they are unable to accept liability in this instance.
This is also why we send all parcels via recorded delivery by default, although any changes made directly with the courier are outside of our control.
We truly regret the outcome and appreciate your understanding.
Warm regards,
Team LFS
Au top
Le lit évolutif est un très bon article pour le service qualité/prix.
Le service après vente est top, répond rapidement aux messages et résolve les soucis.
Très satisfaite.
Merci
2026年4月2日
自発的なレビュー
Love For Sleep からの回答
Chère Essiet,
Merci beaucoup pour votre retour! Nous sommes ravis que le lit et notre service après-vente vous aient satisfaite. Votre satisfaction est très importante pour nous !
Cordialement,
L’équipe Love For Sleep
I made a request to Love For Sleep last…
I made a request to Love For Sleep last week with regards putting a cot back together for my new great granddaughter.
The cot was stored in my attic for 5 years but I was unable to locate the screws to put the cot back together.
I had a full set of screws and a complete erection diagram sent to me with in 5 days.
Must say first class service from a lovely company.
David Griffiths OBE
2026年3月30日
自発的なレビュー
Love For Sleep からの回答
Dear David,
Thank you so much for your kind words — it truly means a lot to us.
We’re delighted we could help you get the cot ready again, especially for such a special occasion. It’s wonderful to know it will be used for your great granddaughter.
If you ever need anything else, please don’t hesitate to reach out.
Warm regards,
The Love For Sleep Team
Above and Beyond!
I recently had a broken slat on my JACOB Baby Cot Bed, which I’ve had since late 2023. I contacted customer service to see if I could buy a replacement part.
Not only did they respond quickly, but they sent me the replacement slat at no additional cost. The delivery was so fast as well. It is rare to find a company that supports its customers so well even after the initial purchase.
The cot is back to being 100% safe, and I couldn't be happier with the service. Highly recommended!
2026年3月16日
自発的なレビュー
Love For Sleep からの回答
Dear Customer,
Thank you so much for your wonderful feedback! We're delighted to hear that we could help resolve the issue with your JACOB Baby Cot Bed and get everything back to perfect condition so quickly.
Providing support even after purchase is very important to us, so it truly means a lot to hear your kind words. If you ever need anything else, please don’t hesitate to reach out — we’re always here to help.
Warm regards,
Team Love For Sleep
Azienda molto seria
Azienda molto seria
Ho acquistato un lettino nel 2022, a seguito trasloco ci siamo persi alcune viti. Ora dopo 4 anni abbiamo necessità di montare il lettino per il secondo bimbo in arrivo e scrivendo al servizio clienti mi hanno rimandato un set viteria completo e gratuito! servizio clienti eccellente!
2026年3月11日
自発的なレビュー
Love For Sleep からの回答
Gentile Martina,
Siamo davvero felici di sapere che, anche dopo anni, il nostro lettino continua ad accompagnare la Vostra famiglia. È stato un piacere potervi aiutare con il set di viteria.
Saluti,
Team LFS
Service client très réactif
Le service client a été très réactif pour solutionner notre problème en nous envoyant la pièce de rechange, il s’est passé 48h entre notre premier échange et l’expédition de la pièce.
Super 👍
Merci beaucoup
2026年3月9日
自発的なレビュー
Love For Sleep からの回答
Cher Jean-Bernard,
Nous vous remercions sincèrement pour votre avis positif. Nous sommes ravis d’apprendre que notre service client a répondu rapidement à votre demande et que la pièce de rechange est arrivée dans les meilleurs délais.
Votre satisfaction est notre priorité !
Merci beaucoup pour votre confiance,
Team LFS
Great Customer service.
We brought a cot from a friend but once we opened the box, no screws or fixings were present. So after emailing the customer service team, they rectified the issue immediately and sent out the missing items for next day delivery. Couldn't of been happier with the service.
2026年2月26日
自発的なレビュー
Love For Sleep からの回答
Dear Reece,
Thank you so much for your kind words! We're really glad we could resolve the issue quickly and get everything to you in time. If you ever need anything else, we're always here to help.
We hope you enjoy the cot! 🛏️
Warm regards,
Team Love For Sleep
Excellent products and customer service!
Excellent products and customer service. We bought the Tokyo cot bed a couple of years ago and recently got in touch with customer services for some replacement bolts. They were super helpful and really went above and beyond. Highly recommend!
2026年2月13日
自発的なレビュー
Love For Sleep からの回答
Hello,
Thank you so much for your kind words and for taking the time to share your experience.
We’re delighted to hear that you’re happy with your Tokyo Cot Bed and that our customer service team was able to assist you with the replacement parts. It truly means a lot to us that you would recommend us.
If you ever need anything else in the future, we’re always here to help.
Kind regards,
Team LFS
Great products, great customer service
Customer service was extremely efficient. We lost some screws/fixings during a house move, and Love For Sleep replied very swiftly and offered to send us the parts for free. Very happy with the furniture as well - nice looking and well made.
2026年2月9日
自発的なレビュー
Love For Sleep からの回答
Dear Jacob,
Thank you so much for your kind words!
We’re really glad we could help and that you’re happy with both our products and service. It means a lot to hear your feedback. If you ever need anything in the future, please don’t hesitate to contact us.
Warm regards,
Team LFS
Outstanding experience
Outstanding experience. The team was very supportive, considerate, and professional. Customer service was excellent and they were quick to respond at every step. I would definitely recommend them.
2026年2月2日
自発的なレビュー
Love For Sleep からの回答
Dear Silvio,
Thank you so much for your wonderful feedback!
We’re delighted to hear about your positive experience and that our team could support you every step of the way. It truly means a lot to us. If you ever need anything in the future, please don’t hesitate to contact us.
Warm regards,
Team LFS
Super service client
Super service client, qui m'a envoyé des pièces de rechange des années après mon achat!
2026年1月7日
自発的なレビュー
Love For Sleep からの回答
Bonjour Théodore,
Merci beaucoup pour votre retour positif.
Nous sommes ravis d’apprendre que notre service client a pu vous aider rapidement et que la pièce de rechange vous a été envoyée dans les meilleurs délais. Votre satisfaction est très importante pour nous.
Merci encore pour votre confiance et votre recommandation.
Cordialement,
L’équipe Love For Sleep
Top Notch Quality Service
Outstanding customer service we bought a cot from them in 2021 and between the years due to assembling and de assembling I lost some of the screws. I noticed I was missing some screws whilst I was putting the cot back together again. I contacted Love for Sleep to see if they were able to send me the missing screws I needed. The team were very helpful they sent this to me straight away for free! I am so grateful, I have been able to complete the cot assembly. Thank you very much.
2026年1月9日
自発的なレビュー
Love For Sleep からの回答
Hi,
Thank you very much for your kind words and for taking the time to share your experience. We’re really glad we could help and that you were able to complete the cot assembly without any issues. Your feedback means a lot to us — thank you for choosing Love for Sleep!
Warm regards,
Team LFS
Exceptional Customer Service
cannot recommend love for sleep highly enough. Bought a cot bed over 2 years ago. Contacted them today to enquire about the sides the newer version now has and they could not be more helpful!!
Customer service is outstanding so if you are in 2 minds of where to order your product from choose Love for Sleep as you will have no regrets !!
Thank you so much
2026年1月3日
自発的なレビュー
Love For Sleep からの回答
Dear Vicky,
Thank you so much for your lovely review!
We’re delighted to hear you had such a positive experience with our customer service, even after owning your cot bed for over two years. Your recommendation truly means a lot to us.
Thanks again for choosing Love For Sleep 💛
Warm regards,
Team LFS
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