Love Raid レビュー 224

Love Raid からの回答

2020年10月14日

Hi Stacey,

I'm sorry that you have not received your order.

After a long conversation with Yodel and exhaustive investigation, they have now declared your parcel as lost in transit and so we have been able to refund your order in full back to your original payment method.

I appreciate the delay has been frustrating, and we're working with our courier partner's to improve the level of communication that we receive from them, so please accept our apologies on behalf of Yodel.

Nevertheless, I'm very glad we've managed to get this issue resolved for you and hope you don't experience any other delays from the courier chosen, should you give us a second chance!

Stay safe - much love xo

Love Raid からの回答

2020年10月13日

Hi Bakwo,

This is so wonderful to hear! Knowing our customers are content with our products and their arrival is what keeps us going. 🥰🥰

Don't forget to subscribe to our newsletter for those amaze discounts. 😉

Stay safe - much love xo

Love Raid からの回答

2020年10月12日

Hi Donna,

We're so pleased to hear this! Some of our carrier's are experiencing delays due to COVID-19 restrictions, so it's amazing to see this wasn't the case for you. 🥰 And even more amazing to see how much you love your boots!

Don't forget to subscribe to our newsletter for exclusive discounts and promo's to keep buying boots that you love. 😄

Stay safe - much love xo

Love Raid からの回答

2020年10月8日

This is great news, Laura! We try hard to make our customers feel looked after, so it's always nice to know that it's working. 😄

Stay safe, much love xo

Love Raid からの回答

2020年10月8日

Thanks so much Filipa! Don't forget to subscribe to our newsletter to ensure you don't miss any exclusive discounts! 😄

Stay safe, much love xo

Love Raid からの回答

2020年10月6日

We're so pleased you're impressed with both our products and our customer service! We try hard to make our customers feel looked after, so it's great to know that it's working. 😄

We hope you love the shoes as much as we do, and be sure to subscribe to our newsletter for exclusive discounts!

Stay safe - much love xo

Love Raid からの回答

2020年10月5日

Hi MayaE,

We're really sad to see that you've been left dissatisfied with our customer service. We do our best to look after our customers, so it's always disappointing when shoppers feel otherwise.

It looks as though we've been in touch with you previously after you returned an item back to us, three months after having received your order. As outlined in our returns policy, we do operate a 28-day return window, so these items were sent back to you and we notified you of such at our earliest opportunity.

It's sad to receive a 1-star review due to abiding by our returns policy that is outlined both on our website and on the returns form that is enclosed in all of our packages.

In future, if there are any issues with an order outside of this window, we do encourage you to use the customer service links on our website for assistance before sending anything back to us.

Stay safe & take care! x

Love Raid からの回答

2020年10月2日

Hi Iman,

We're sorry that your shoes didn't fit!😞 When this happens, we do operate a returns service so customers can receive a refund and then purchase the correct size, but it doesn't look as though you utilised this option, which is sad to see!

If you're ever unsure on what happens when there's an issue with your order, please use the customer service links on our website - they are there to help you!

Our customer service team do our best to help customers with any issues, but can't do so unless the links on our website are utilised.

Stay safe, Iman, & take care! xo

Love Raid からの回答

2020年10月1日

Hi Letitia,

Sorry to hear this! Our warehouse only operates Monday - Friday, and so this is the only point when orders can be collected by our carriers.
This is the reason why we only offer next-day delivery on orders placed Monday - Thursday, and is outlined at the point of checkout. We're working to expand this window in future, so keep an eye out!

The returns process is also outlined on our website, and the £2.49 charge is at a discount as opposed to competitor rates (normally around £4.00 with carrier's other than Royal Mail).
Returns are normally processed within 10 working days following receipt of the returned item but this is subject to how long the package takes to arrive to our warehouse, which we don't, sadly, have any control over.

Our returns team are also operating at a reduced capacity in light of COVID, so it can take a little longer than anticipated in some circumstances. We are working as hard as we can to get these processed as soon as we can, though!

Regardless, we hope this doesn't put you off giving us a second chance in future, and we're only an email away if you have any other questions. 😄

Stay safe - much love xo

Love Raid からの回答

2020年9月30日

Hi Raj.

We're soo glad to see how impressed you were with our products, ordering process, AND delivery!! The ultimate trifecta🥰 We work hard for customers to have this experience, and it's so good to see it in effect.

Don't forget to subscribe to our newsletter in preparation for your next order - that's where we dish out all of our latest discount codes. 😄

Stay safe - much love! xo

Love Raid からの回答

2020年9月30日

Hi Carol,

This is incredible to hear! Some of our courier's are experiencing delays due to COVID-19 restrictions, but we're so pleased this didn't catch you out!😍

Don't forget to subscribe for the latest discounts!!

Stay safe - much love. xo

Love Raid からの回答

2020年9月30日

Hi Jasmine,

It's amazing to hear that you're so in love with our shoes!! We totally understand that sometimes products can look a little different on screen than when they arrive, but so pleased that you loved them anyway!

Sorry to hear your shoes arrived with differing sizing. If this is the case, please do use the customer service links on our site so that we can get to the bottom of it - our customer service team are on hand Monday - Friday to help you with issues such as this!

All in all, we're so glad to hear how much you love your RAID products, and don't forget to subscribe to the newsletter for the latest discount on your next order. 😄

Stay safe - much love! xo

Love Raid からの回答

2020年9月29日

Hi Konyinsola,

Sorry to hear that you haven't received any updates on your order. Sadly, it looks as though the product you purchased sold out as you were completing the checkout process.

Although we try to ensure this doesn't happen, it's possible for this to happen if there are a number of customers ordering the same product simultaneously, so I really do apologise for this.

With this in mind, we have refunded your order in full back to your original payment method, as well as sent you an email with a unique one-time discount code attached for you, just in case you fancy giving us a second chance!

Again, we're really sorry for the mix up here, Konyinsola.

Stay safe & take care! xo

Love Raid からの回答

2020年9月28日

We're so pleased you're impressed with both our products and our customer service! We try hard to make our customers feel looked after, so it's good to know it's working. 😄

We hope you love the shoes even more in person, and be sure to subscribe to our newsletter for exclusive discounts!

Stay safe - much love xo

Love Raid からの回答

2020年9月25日

Hi Stefany,

We're sad to see a one star review for our services, despite not having any record of you contacting us for any assistance.

I can see you previously reached out to us for a refund on another order that we issued a month ago, and it looks like the order number attached to this review is for a replacement in a smaller size. If there was an issue with this order, please use the customer service links on our website - they are there to help you!

Our customer service team do our best to help customers with any issues, but can't do so unless the links on our website are utilised. Please do get in touch and we will be able to help you.

Love Raid からの回答

2020年9月24日

Hi Lisa,

I'm sorry to hear your shoes didn't fit you correctly. If this is the case and you wish to send them back, please note as such on the returns form so that we can investigate accordingly with our manufacturers to ensure that this isn't the case for future product-buyers.

I can assure you that we do our best to ensure our products are true to size and, if not, that this is outlined within the product description. Customer feedback is the main way we know where we need to improve, so thanks for bringing this to our attention!

Many thanks,
Customer Service

Love Raid からの回答

2020年9月23日

We're so pleased you're impressed with both our products and our customer service! We try hard to make our customers feel looked after, so it's good to know it's working. 😄

We hope you love the shoes even more in person, and be sure to subscribe to our newsletter for exclusive discounts!

Stay safe - much love xo

Love Raid からの回答

2020年9月23日

Hi Linda,

We're delighted that you've had such an amazing RAID experience! If you decide to return to us for more fabulous sandals, be sure to subscribe to our newsletter to keep up to date with any discounts!

Much love xo

Love Raid からの回答

2020年9月21日

Hi Millie,

Thanks so much for your kind words, it really means a lot! We're so happy you were satisfied with your experience with us at RAID - don't forget to subscribe to our newsletter so you don't miss out on any upcoming discounts and all things RAID.

I hope you have a lovely day!

Much love xo

Love Raid からの回答

2020年9月15日

Hi Heather,

We're so happy to see our team managed to look after you despite your lost parcel! Hopefully this will encourage you to give us and our carrier's a second chance. ;) If so, register to our newsletter so you don't miss any upcoming discounts and offers!

Thanks again, Heather - stay golden! xo