Could I please request some assistance, Iâve had 2 ongoing returns with your company for 49 and 39 days respectively. Iâve attempted to contact you through the âcontact usâ portal on the website, the... ãã£ãšèŠã
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Awful quality for the money. I bought a top and after two wears the strip literally snapped off.. had to restitch it back together myself before the other side snapped off. Donât be fooled by the cons... ãã£ãšèŠã
(UPDATE) Going down a rating because I literally just had a zipper fall apart after 3 wears. I love this brand and I have SEVERAL of their skirts but my biggest complaint is the zippers on the skirt... ãã£ãšèŠã
made an account just to make this review. terrible customer service. made 2 orders, neither came. that was 6 months ago. they claim they only received one order back and rather than contacting the cou... ãã£ãšèŠã
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90's inspired hand made clothing for that rebel in you
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Storforth Lane Trading Estate 75, S41 0QZ, Hasland, è±åœ
- lovetootrue.com
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Never going back
Horrible customer service. Cheap zippers that constantly split. Wonât respond to emails. Iâve tried 3 times with this company and Iâm done.
do not bother
Ordered my trousers that showed they were in stock. Waited weeks and emailed them to be told it was a pre-order item despite it not saying that anywhere on the website, i would not have bothered if that was the case. They finally arrived well over a month later and the sizing was ridiculously small so I had to send them back. I have now been waiting over 14 WORKING DAYS for a refund and still nothing. I haven't even received an email to confirm they have received them even though I know they have because I sent it recorded delivery. It has now nearly been a full two months since I ordered the trousers. Never again, an absolute joke of a company.
True to size, amazing clothes and stylish
This is my second order now. Clothes are amazing and so stylish. True to size as well.
Ordered on 17th March
Ordered on 17th March, still no sign of my package. Very very poor communication. Got told after a month of no package that the stuff I ordered wasnât in stock and theyâre refusing to give me a refund and trying to give me store credit instead. Worst online shopping experience Iâve ever had.
Worst customer service around - 0 stars
Ordered an item in a sale on 4 April, showing as in stock but only in my size. Chased up on 19 April as still hadnât received and they replied the same day advising i ordered on pre order⊠even though it clearly said in stock on their site.
Even the message that mentioned the pre order stated items would be shipped week commencing 11 Apr (so even that would have arrived by the time I emailed)
Staff stopped replying to my emails and the order still hasnât even arrived today -3 May
Several times in my email thread I asked them to cancel the order and refund my money bc I donât want the item any more and they just refused
Worst customer service Iâve ever had
I had to go through Paypal to get myâŠ
I had to go through Paypal to get my money back. Seriously lacking in communication, and after almost an entire month my order still hadn't shipped.
It's not acceptable to advertise sales on instagram everyday and to continue sending out marketing emails to generate more sales when your current orders are not even being fulfilled, let alone future orders.
Shipping is so slow
I ordered 2 items nearly a month ago and still have not had my items shipped. I then emailed and I was told they would be shipped a week ago and still nothing - why are they saying delivery in 5-7 days for items they donât even have in stock? So misleading, if they arrive I hope they fit because I wouldnât order the items again. :(
After reading reviews here I wasâŠ
After reading reviews here I was terrified that after waiting over a month for the Amelia Classic Trousers (Iâm in the US) that they wouldnât fit. I ordered the UK 16, Iâm a US 12. I know that sizes vary with anything you buy & we all have different bodies so I expected them to be a little off. I got them today, they do fit but the backside of the waist pops out some. My biggest disappointment is that the legs of these donât look like the pictures, theyâre a lot more wide & baggy. Perhaps itâs because a UK size 16 isnât a âpetite sizeâ like the person in the photos? I will also say that the pants are also a lot darker than the photo, not a huge deal but keep that in mind! I really wanted these because of how the photos looked, I didnât want a baggy fit. If I were to size down thereâs no way these would fit my waist. I guess Iâm just going to have to do some pinning. Iâll also add that customer service wasnât very responsive when asking about shipping times but was responsive when I contacted them a second time asking about sizing. They assured me the pants would fit after I gave them my measurements. For the price/wait time/sizingâŠIâm not sure if the pants are worth it.
Love the piece!!
I was very excited to get my order butâŠ
I was very excited to get my order but it hasnât shipped yet and Iâve sent two emails asking when they will be shipped with zero response. I ordered back in March and itâs already April 12th. I wasnât going to leave a review but I kept getting emails asking for one. Itâs hard for me to properly review if the items havenât even shipped yet and I havenât heard back from the business.
Wouldnât recommend
2 weeks and 1 day and no communication from the website, order still not shipped (only confirmed) and no replies to request to cancel order.
Great!
Great and easy to use website. The products got dispatched and delivered quickly and hassle free. The actual packaging is minimal and modern and the products them selves were great! I ordered a belt chain and necklace and I get compliments on them everyday. Lightweight and comfortable. Can't wait to order more once stock level is back up and running.
ghosting me
Doesnât answer my messages on email or instagram about my order. They promise to ship within 2-7 days. Iâve been waiting over 2weeks and havenât got delivery comfirm.
I absolutely love every item I haveâŠ
I absolutely love every item I have purchased. The customer service is excellent. They definitely go the extra mile!
I love all the clothing pieces.
Iâve always LOVED LTT products and IâŠ
Iâve always LOVED LTT products and I realise itâs a short-staffed business. Iâm just disappointed that the shipping time says 3-7 days to ship when I ordered on March 1st and my order still hasnât shipped :(
I really dig my skirt
I really dig my skirt! It's well made, very cute, and something I'm gonna wear all the time once it warms up a bit!
Amazing, Except the zippers (Updated)
(UPDATE) Going down a rating because I literally just had a zipper fall apart after 3 wears.
I love this brand and I have SEVERAL of their skirts but my biggest complaint is the zippers on the skirts. They get stuck constantly and do that thing where when you zip it up, it doesnât close or come together. Other than that, great quality, comfy skirts, great length but the zippers really can be annoying.
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