I have been using LOVI since December 2025, and the results have been truly transformative. The AI scanning feature is incredibly accurate, giving me the confidence to know exactly which products actu... ãã£ãšèŠã
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I subscribed to a one-week plan (9.99â¬), but the renewal terms were not clearly and prominently disclosed at the point of purchase. I was subsequently charged for a full yearly subscription (39.9... ãã£ãšèŠã
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I bought accidentaly the yearly suscription (don't ask me how) and asked to return to the monthly one and a refund for the difference of prices. They quickly answered and took care of everything while... ãã£ãšèŠã
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Just used it once and I liked it so far. After using it more, I may change my review to 5 star as well. The app scans your face with its AI scanner and then personalize your skincare routine. You will... ãã£ãšèŠã
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Lovi ã«ã€ããŠ
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Smart skincare powered by AI
Lovi is an AI-powered cosmetologist app that analyzes your skin, builds personalized routines, and helps you choose products based on science and real data.
Track your skin progress, get tailored recommendations, and make confident skincare decisions â all in one app.
Apple and the App Store logo are trademarks of Apple Inc.
AI Skin Analysis & Progress Tracking
Lovi uses AI-powered face scans to analyze multiple skin concerns and track changes over time. This helps users understand how their skin evolves and how routines or products impact results.
Personalized Routines & Product Fit
Based on skin type, goals, and preferences, Lovi builds customized skincare routines and evaluates how well products match individual needs. Recommendations focus on compatibility and effectiveness, helping reduce trial-and-error.
Ingredient Insights & Smart Guidance
Lovi provides clear ingredient insights and safety indicators, making it easier to understand what is inside skincare products. Users can also ask questions anytime and receive science-backed guidance tailored to their skin.
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100 S. Dixie Hwy, Suite 3172, 33401, West Palm Beach, ç±³åœ
- +12135285371
- care@lovi.care
- lovi.care
3.8
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168件ã®ã¬ãã¥ãŒ
Trustpilot ã§ã¯ãæ¬ç©ã®äººéã«ããã³ã³ãã³ãã«éãã眮ããŠããŸãããã ãããã®äŒæ¥ã¯è¿ä¿¡åçš¿ã®äœæã«åœ¹ç«ã€ AI æ¯æŽããŒã«ã«ãã¢ã¯ã»ã¹ããããšãã§ããŸãã
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ã¬ãã¥ãŒãè©äŸ¡ã®ååŸæ¹æ³ãã¹ã³ã¢ãªã³ã°ãã¢ãã¬ãŒã·ã§ã³ã®ããã»ã¹ã«ã€ããŠç¢ºèªããã
Money not free
2026幎2æ2æ¥
Lovi ããã®åç
Hey! Sorry to hear you didn't like our initial offer. We'll get in touch with you to see if we can find a better option for you :)
Thank you,
Alexey & the Lovi Team
Achei excelente o app fornecerâŠ
Achei excelente o app fornecer alternativas de produtos similares às minhas necessidades, facilitando a compra. Nem sempre encontramos para comprar o produto primeiramente indicado.
2026幎2æ4æ¥
Lovi ããã®åç
Hey! ð
Muito obrigado pelo seu feedback â ficamos muito felizes em saber que você achou úteis as sugestões de produtos alternativos! ðïž Fazemos o nosso melhor para recomendar produtos que realmente estejam disponÃveis para compra na sua região. Para isso, coletamos mais de 200.000 ofertas no mundo todo e as atualizamos diariamente, para que possamos manter as recomendações precisas e fáceis de comprar.
Obrigado novamente!
Alexey & o time Lovi
I bough it but when I downloaded theâŠ
I bough it but when I downloaded the app is asking me to purchase the subscription again
2026幎2æ4æ¥
Lovi ããã®åç
Hey! Sorry for that! This might happen when, for example, you used a different e-mail when making a purchase on our website. We'll reach out to you and fix your subscription situation, as well as provide a refund if necessary. Thank you!
Alexey and the Lovi Team
Lovi ããã®åç
Hey!
We're sorry you didn't like the product. If you didn't find it a good fit, we'd be happy to issue a refund. Please let us know which subscription you have, and we'll check whether we can help in your case. Unfortunately, I was unable to identify a subscription associated with your e-mail in our system.
We'd also appreciate it a lot if you could share what it is that you didn't like about the product, that would help us make it better for everyone!
Thank you,
Alexey
Lovi ããã®åç
Hey!
Thank you so much for your feedback! â€ïžâ€ïžâ€ïž We're super-happy we did a good job for you :) Please reach out to us at care@lovi.care if there's anything else we can do for you!
Alexey and the Lovi team
Great service
Great service, i like how diverse the questions are to know and understand your skin before giving any recommendations.
2026幎1æ30æ¥
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Lovi ããã®åç
Hi Lizzy,
This is really nice to read, thanks so much for highlighting the details! We put a lot of our experience into those questions, and hearing that you noticed the variety tells us weâre on the right track! ðïž
Thanks for taking a moment to share your feedback, it genuinely means a lot to us!
Warm regards,
Margarita and the Lóvi Team.
Good approach
AI scans everything and gives personalization solution on how to take care of skin
2026幎1æ30æ¥
Lovi ããã®åç
Hi Victor,
Thank you for taking a moment to leave us a review. Our team puts a lot of care into ensuring the app is genuinely helpful, so knowing you're delighted means a lot to us!
If you ever need help or want to share ideas on how we can make things even better, we're always on hand at care@lovi.care ðïž
Margarita and the Lóvi Team.
Lovi ããã®åç
Hi,
Love seeing this, thanks so much for sharing! Itâs always great to know weâre on the right track!
If you ever need us, weâre just an email away at care@lovi.care ðïž
Margarita and the Lóvi Team.
Lovi ããã®åç
ChÚre Claudie,
Nous sommes désolés que le produit nâait pas répondu à vos attentes. Pourriez-vous nous indiquer la raison de votre déception? Cela nous aiderait beaucoup.
Sachez également que nous sommes toujours ravis de vous aider à lâadresse care@lovi.care si vous rencontrez des difficultés ou le moindre désagrément lors de lâutilisation de lâapplication.
Merci,
Alexey et lâéquipe Lovi
well, interesting idea imo
AI guided skin routine?..hmm, idk.
but for sure convenience is there
2026幎1æ28æ¥
Lovi ããã®åç
Dear Jack,
Thanks so much for sharing! We're glad you found our app convenient, and we hope it'll bring a lot of value to you as well âºïž
If you ever need assistance or have questions, we're right here at care@lovi.care ðïž
Alexey and the Lovi Team
The idea and concept is very good
The idea and concept is very good, however the app itself needs to be reviewed and corrected. Has a lot of bugs and sometimes closes itself or updates the page during loading and does not show any result.
2026幎1æ26æ¥
Lovi ããã®åç
Hi,
We really appreciate you calling out both the idea behind the app and the issues you ran into!
What youâre describing isnât something we want anyone to experience, and itâs important for us to understand exactly where things broke down. Weâd love to learn a bit more details to investigate and fix them internally.
Our management team will reach out to you today to follow up directly, look into what happened, and make sure this gets the attention it deserves ðïž
Margarita and the Lovi Team.
I have emailed 4 times asking for myâŠ
I have emailed 4 times asking for my subscription to be cancelled and refunded as per their instructions and have not even heard back. I very much suspect this company is a scam and should be avoided completely. I have a large Instagram following that will be hearing about this awful experience.
2026幎1æ22æ¥
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Lovi ããã®åç
We're really sorry to hear about this experience â that's absolutely not the standard we aim for.
To resolve this as quickly as possible, we requested your details via Trustpilot, but unfortunately, we didn't receive any identifying information. We also searched our app and subscription systems and couldn't find an account or any recent support requests matching your message, so at the moment we're unable to locate your case or help you directly.
If you still need assistance, please email us at care@lovi.care with the email you used to sign up (or any receipt/subscription confirmation), and we'll personally investigate and resolve it as soon as possible.
Thank you,
Alexey and the Lovi Team ðïž
This app has a nice guidance
I didnât expect this app to be so effective. Its advice on how to use retinol. I used it in the morning, but it turned out that I had to use only in the evening.
2026幎1æ27æ¥
Lovi ããã®åç
Dear Lucas,
Thanks so much for sharing your experience, it genuinely made our day! We're glad the recommendations and advice felt on point and that the app has been useful for you âºïž
If you ever need assistance or have questions, we're right here at care@lovi.care ðïž
Alexey and the Lovi Team
I didnât realize you need to pay aâŠ
I didnât realize you need to pay a subscription without even know if the app will work for you
2026幎1æ24æ¥
Lovi ããã®åç
Hi,
We totally get why that can feel uncomfortable, but we would like to restore your trust!
There is a way to explore how the app works and see what it offers before deciding whether itâs right for you, and weâd be happy to show you exactly how.
If youâre open to it, please share the email you signed up with at care@lovi.care. Weâll reach out personally to walk you through the app or will refund any charges if they have been processed ðïž
Margarita and the Lovi Team.
An amazing and help full app
An amazing and help full app, excellent recommendations and I hope when I get my skincare routine, the results are as good as prometed. âš
2026幎1æ26æ¥
Lovi ããã®åç
Hi Jarlein,
Thanks so much for sharing your experience, it genuinely made our day! Weâre glad the recommendations felt on point and that the app has been useful for you.
If you ever need assistance or have questions, weâre right here at care@lovi.care ðïž
Margarita and the Lovi Team.
Es genial esta app
Es genial esta app
Identifica los problemas de tu piel y crea una rutina de Skincare para ti
2026幎1æ24æ¥
Lovi ããã®åç
¡Hola!
¡MuchÃsimas gracias por tu comentario! â€ïžâ€ïžâ€ïž
¡Nos alegra un montón saber que la app te funciona bien! Si tienes cualquier sugerencia o crees que hay algo que podamos mejorar, escrÃbenos a care@lovi.care
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Alexey y el equipo de Lovi
Amazing this app helped me a lotâïžâïžâïžâïžâïž
2026幎1æ25æ¥
Lovi ããã®åç
Hey!
Thank you so much for your feedback! â€ïžâ€ïžâ€ïž We're super-happy the app works well for you! Let us know at care@lovi.care if there's anything we need to improve :)
Alexey and the Lovi team
I shopped before love it but this timeâŠ
I shopped before love it but this time delivery was very late
2026幎1æ24æ¥
Lovi ããã®åç
We're very sorry for that! We're doing our best to offer the best possible options for purchasing the recommended products. Unfortunately, some deliveries still might be late. If that happens again, please let us know at care@lovi.care so we can keep an eye on potentially problematic offers.
Thank you!
Alexey
I like how detailed the app is and the variety of product choices
I like how detailed the app is and the multiple option suggestions, helps us choose from a variety of choices, i donât feel limited. Iâm looking forward to the results of the routine the app has suggested for me.
2026幎1æ25æ¥
Lovi ããã®åç
Hey!
Thank you so much for your feedback! â€ïžâ€ïžâ€ïž We're super-happy the app works well for you so far! Please let us know at care@lovi.care how the program will perform for you :)
Alexey and the Lovi team
Lovi ããã®åç
Hey!
Thank you so much for your feedback! â€ïžâ€ïžâ€ïž We're super-happy the app works well for you! Let us know at care@lovi.care if there's anything we need to improve :)
Alexey and the Lovi team
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