Lovi レビュー 168

Lovi からの回答

2026年2月23日

Hi Sophie,

Thank you so much for sharing your experience! It means a lot to us to know that the app has been helpful in guiding you toward products that suit your skin’s needs.

If you ever have suggestions or features you’d love to see added, we’re always happy to listen at care@lovi.care 💜


Margarita and The Lóvi Team

Lovi からの回答

2026年2月23日

Hi,

Thank you for your feedback, we truly appreciate you sharing your experience. Consistency can make all the difference, and we’re glad the weekly setup feels practical and easy to follow for you!

If there’s anything you’d like to see improved or added, we’re always open to ideas at care@lovi.care. Thanks again for being part of Lóvi 💜


Margarita and The Lóvi Team

Lovi からの回答

2026年2月23日

Hi Daniel,

Thank you so much for sharing your experience! We're really happy to hear that the app supported you in reaching your goals and delivered the results you were looking for!

If there’s anything we could improve to make your experience even better, we’d genuinely love to know. Your feedback helps us grow and refine what we offer 💜

Thanks again for your trust and support!



Warm wishes,
Margarita and The Lóvi Team

Lovi からの回答

2026年2月20日

Hi!

Thanks for drawing our attention! We can see why this would feel wrong.

From situations like this, it’s usually the case that two different options were selected during checkout, which creates two separate charges. Still, that doesn’t change how it feels on your side.

Let’s sort this out quickly. Please share the email linked to your account here, or send it to care@lovi.care, and we’ll pull up your subscription straight away and process the refund without dragging this out.

Lets us handle it for you once we confirm your account 💜


Warm wishes,
Margarita and The Lóvi Team

Lovi からの回答

2026年2月20日

Hi Michael,

Thank you for writing this! First impressions matter, and knowing it delivered value that quickly is encouraging for our whole team 💜

If you ever need any assistance or have any questions, we’re always on hand to help!


Warm wishes,
Margarita and The Lóvi Team

Lovi からの回答

2026年2月19日

Hi,

Thank you for this and for recommending us to others. That kind of support doesn’t go unnoticed 💜

It really says a lot that you found the app helpful enough to want to keep your subscription. If you’re willing, send us a quick message directly at care@lovi.care as we’d genuinely like to look into options for you!


Warm wishes,
Margarita and The Lóvi Team

Lovi からの回答

2026年2月19日

Hi Martha,

It genuinely means a lot to us, thanks so much for sharing!

We put a lot of care into making sure every skin-related question gets a thoughtful, clear answer, so hearing that you felt well supported really matters.

If there’s ever anything more specific you’d like to explore or improve, we’re always here for that 💜


Warm wishes,
Margarita and The Lóvi Team

Lovi からの回答

2026年2月18日

Hi Francesca,

We’re really sorry to read about your experience and understand how frustrating this must have felt.

After reviewing the situation, it appears that the additional charge happened because the optional AI Bundle was selected during checkout together with the monthly plan. This add-on includes extra features and can sometimes be added unintentionally during the payment process, which seems to be what occurred in your case.

We’ve already reached out to you directly to fully clarify everything and provide a clear solution, including resolving the charges and helping with the login issue you mentioned.

Please check your inbox for our message from the Management Team, and kindly reply there so we can finalize everything for you as quickly as possible. We will do our best to resolve this promptly and turn your experience around!

Warm regards,
Margarita and Lovi Team

Lovi からの回答

2026年2月16日

Hi!

It’s great to see you take the time to look into things properly before jumping in, that says a lot!

Whenever you decide to begin, I'm sure the experience matches what you’ve seen so far. And if anything feels unclear along the way, just reach out, and we’ll make sure you’re fully set up and confident from day one!

Warm wishes,
Margarita and The Lóvi Team 💜

Lovi からの回答

2026年2月16日

Hi!

We love hearing that! We’ve put a lot of thought into keeping everything simple and intuitive, so it’s great to know that it came through for you.

If you ever need anything at all, just drop us a line at care@lovi.care. We’re always here 💜


Warm wishes,
Margarita and The Lóvi Team

Lovi からの回答

2026年2月16日

Hi William!

It's so good to hear the quiz gave you real insight. That moment when things start to make sense is exactly why we built it the way we did.

If there’s anything that would have made it a 5-star experience for you, we’d genuinely love to hear it at care@lovi.care 💜


Warm wishes,
Margarita and The Lóvi Team

Lovi からの回答

2026年2月16日

Hi!

We’re sorry to hear this was your impression. That’s definitely not the experience we aim to deliver.

Our Management Team has already reached out directly to clarify a few points and better understand what happened on your side. The feedback and scan results are generated based on the information provided during the assessment, but if something didn’t feel right, we truly want to look into it properly.

We’re open to reviewing everything with you in detail. Just reply to our email, and we can sort this out together 💜


Warm wishes,
Margarita and The Lóvi Team

Lovi からの回答

2026年2月13日

Dear Mohiba,

Thank you so much for your update, and truly thank you for taking the time to come back and share your experience. That means a lot to us.

We’re really glad we were able to resolve everything and that your refund came through smoothly. We genuinely care about our users, and we’ll be sure your kind words are shared with Margarita directly. It will absolutely make her day.

We’re grateful you allowed us to make it right. If there’s ever anything else we can assist you with, we're a message away to help.


Warm wishes,
The Lóvi Team 💜

Lovi からの回答

2026年2月12日

Hi Benedicta,

We love that you’ve just started, this is where the journey begins! ✨

Give your skin a little time to adjust, and stay consistent with your routine. Real changes often come step by step, and we’re excited for you to see the progress.

If you ever have questions along the way, we’re here for you 💜

Margarita and The Lóvi Team

Lovi からの回答

2026年2月10日

Hi Jack,

Thanks for leaving this, it’s clear how frustrating that experience must have felt. That’s not the feeling we want anyone to walk away with, and we hope you can give us a chance to make things right!

We’d like to look into this for you and ensure a full refund is processed. To do that, we just need a way to locate your account. If you’re open to it, please reach out to us directly at care@lovi.care
or share the email address linked to your Lóvi account.

Once we have the details, we’ll take care of everything from there 💜

Margarita and The Lóvi Team

Lovi からの回答

2026年2月9日

Hi Sharon,

Thanks for taking the time to share your experience so openly. We're truly sorry for the frustration and disappointment this caused, it’s completely understandable given the expectations created.

As soon as we received your message, our support team processed a full refund within the hour, and our management team has since reached out to you personally to follow up and offer additional support. We always aim to act quickly and thoughtfully when our valued users reach out.

We really appreciate you speaking up and giving us the opportunity to learn from this. And we hope you’ll let us know once everything looks good on your end! 💜


Warmly,
Margarita and The Lóvi Team

Lovi からの回答

2026年2月9日

Hi,

Thanks so much for taking the time to leave this, we’re really happy to hear the analysis felt spot-on and that the suggestions you’re getting are supporting your skin goals. That’s exactly what we’re aiming for!

If there’s anything you’d like us to fine-tune or improve, we are a message away at care@lovi.care 💜

Margarita and the Lóvi Team

Lovi からの回答

2026年2月7日

Hi Stacey,

We’re really sorry this didn’t land the way it should have. We can see how the experience felt confusing.

Lóvi is meant to help with personalized skincare guidance and product recommendations, but we understand that what you expected wasn’t what you received, and we never want you to feel misled.

We’re ready to issue your refund right away. Just let us know the best email to reach you, or send it to care@lovi.care, and we’ll handle it promptly.

We hope you can give us the chance to make this right! 💜

Margarita and the Lóvi Team

Lovi からの回答

2026年2月5日

Bonjour !

Je suis vraiment désolé pour cette expérience. Ce n’est absolument pas ce que nous souhaitions ni ce vers quoi nous tendons. Je vais maintenant demander vos informations via Trustpilot. Merci de bien vouloir fournir votre e-mail d'inscription, et nous ferons de notre mieux pour vous aider.

Merci,
Alexey et l’équipe Lóvi

Lovi からの回答

2026年2月5日

Hola,

¡Qué alegría leer su mensaje! Nos encanta saber que el examen de su piel le resultó útil y que disfrutó las recomendaciones.

Siempre estamos aquí para cualquier duda o consejo que necesite: care@lovi.care 💜

Margarita y el equipo de Lovi