Lucen Software レビュー 

Lucen Software からの回答

6日前

Hello Nick,

Thank you for taking the time to share your experience — we're sorry to hear about the difficulties you've encountered.

We've identified and fixed the issue causing the pop-up to appear repeatedly, and performance improvements have been made in recent builds as well. Updating to the latest version should address both — you can find it here: https://www.lucensoftware.com/products/timeline/updates. If you need any help, our support team is happy to assist.

Tina
Customer Success | Lucen Software

Lucen Software からの回答

2026年8月21日

Hi Joseph,

Thank you for the honest feedback. We're sorry to hear the renewal cost feels like more than it's worth to you right now, and that our policy on this has been disappointing.

To clarify: our EULA's 30-day satisfaction guarantee applies to a customer's first subscription purchase, giving new customers a window to try the product risk-free. It doesn't extend to renewals, since by that point the subscription has already been in use for a full year.

We try to make this easy to manage: reminder emails go out 30 and 15 days before renewal, and users can switch off auto-renewal anytime from the account settings.

We recognize this isn't the outcome you were hoping for, and we genuinely appreciate you taking time to share it directly with us. We take feedback like this seriously and it's something we'll continue to reflect on as we look at how we handle renewals.

kind regards,
Mark,
Lucen Software

Lucen Software からの回答

2026年7月16日

Hello Hilarion,

Thank you for taking the time to share your experience.

It's great to hear that the Smartsheet integration has become such a reliable part of your workflow. We hope it continues to save you time every cycle and if you ever need assistance, please don't hesitate to get in touch.

Tina
Customer Success | Lucen Software

Lucen Software からの回答

2026年7月9日

Hello Casian,

Thank you for sharing your feedback — glad to hear it's been saving you time and making your work easier. We work hard to make timeline creation as seamless as possible, so it's great to know it's hitting the mark.

If you ever need assistance, our support team is always here to help.

Tina
Customer Success | Lucen Software

Lucen Software からの回答

2026年6月18日

Hi Nathan,
Thank you for taking the time to share your feedback and for being a long-time Office Timeline, now Lucen Timeline, customer. I am sorry to hear about your experience and understand this has been frustrating.

You are correct that Excel Refresh moved to the Expert plan, and we appreciate you sharing how that change has impacted your workflow. This is useful feedback for our team.

Regarding the project performance tracking features you mentioned, specifically the progress bar overlays, we'd like to take a closer look. Our understanding is that this functionality should not have moved to the Expert plan, so we'd like to investigate what you're seeing.

Would you mind contacting us at timeline-feedback@lucensoftware.com and referencing this review, along with your Lucen Timeline version and any screenshots, please? Our team will be happy to look into it and provide clarification.

Thank you again for the feedback. We appreciate the opportunity to better understand your experience.

Mark
Customer Success | Lucen Software

Lucen Software からの回答

2026年6月9日 に更新

Hi James,
Thanks for laying this out, and sorry it hasn't been the experience we want for you.
A bit of context on the sync point. The PowerPoint add-in and the Online edition are two separate products, so they don't sync directly, and neither one exports a PowerPoint file you can pull into the other. Improving how the two work together is on our roadmap, so it's something we're actively thinking about. In the meantime, both work with Excel and other project formats, and since they share the same underlying structure, timelines, milestones, start and end dates, exporting to Excel and importing into the Online edition carries everything across intact. It's an extra step, I know, but it's the reliable way to move work between them today.
On Expert, you're right, it's been sluggish lately and that's on us. The good news is we've addressed it in our latest release, version 14.8, so an update should make a real difference if you're on an older build.
The watermark you're describing doesn't sound right to me. If you wouldn't mind sending a quick note to timeline-support@lucensoftware.com mentioning this review, we'd like to be able to look into it further and get it sorted.

Thank you again for taking the time to share all this, James, it genuinely helps us prioritize what to improve.

Mark,
Customer Success | Lucen Software

Lucen Software からの回答

2026年6月1日

Hello Randy,

Thank you for the feedback — we're sorry to hear things haven't been working as expected.

We'd love the chance to turn this around. Feel free to reach out to us directly at timeline-support@lucensoftware.com
and we'll do our best to help get everything sorted out for you.

Best regards,
Tina
Customer Success | Office Timeline

Lucen Software からの回答

2026年5月19日

Hello Yosuke,

Thank you for the feedback — sorry to hear the experience hasn't been smooth.

We'd love to understand more about what you're running into. Please don't hesitate to reach out to our support team directly at timeline-support@lucensoftware.com.

We really want to make this right for you — reach out and share more details so we can turn this experience around.

Hope to hear from you soon.

Best regards,
Tina
Customer Success | Office Timeline

Lucen Software からの回答

2026年5月12日

Hello,

Thank you for sharing your feedback and we are sorry to hear the experience hasn't been smooth.

We'd love to understand more about what you're running into. Please don't hesitate to reach out to us directly at support@officetimeline.com and we'll be happy to look into it and help get things working as expected.

Best regards,
Tina
Customer Success | Office Timeline

Lucen Software からの回答

2026年4月29日

Hello Ashley,

Thank you for the honest feedback. We're sorry the experience hasn't matched what we aim to deliver.

For performance, our support team at support@officetimeline.com would be glad to look into this directly and confirm you're on the latest version, which includes a number of speed and stability improvements.

On the manual side, this is something worth exploring further. Our Expert plan includes data connectivity and auto-refresh, which lets your timeline update automatically when your source data changes — which sounds like it could directly address what you're describing. Here's a quick breakdown of what's available across plans: https://support.officetimeline.com/difference-between-office-timeline-add-in-editions

We'd genuinely like to help turn this around. Please don't hesitate to reach out.

Best regards,
Tina
Customer Success | Office Timeline

Lucen Software からの回答

2026年4月28日

Hello Sergio,

Thank you for the kind words and for sticking with it — so glad to hear it's been a great experience once you got the hang of it.

For future reference, we have a Learning Center containing training videos and resources that can help make the learning curve much smoother: https://www.officetimeline.com/learning-center

Regarding the performance on your laptop, we're sorry to hear about the slowdown — we'd love to help look into whether the add-in is contributing to it. Feel free to reach out to our support team at support@officetimeline.com and we'll be happy to dig into it with you.

Thanks again for taking the time to leave a review.

Best regards,
Tina
Customer Success | Office Timeline

Lucen Software からの回答

2026年4月24日

Hello Pierusuk,

Thank you for your kind words and for taking the time to share your feedback.

We're glad you're finding the tool handy — and we hear you on the timeline fitting challenge. There are a couple of options that might help — our space optimization features can help condense the layout, and PowerPoint also allows you to resize your slide dimensions to better accommodate larger timelines.

We'll be sharing some helpful articles below that walk you through these options — hopefully they save you that extra screenshot step.

If you have any questions, our support team is always happy to help.

Best regards,
Tina
Customer Success | Office Timeline

https://support.officetimeline.com/how-to-fit-more-tasks-on-the-slide

https://support.officetimeline.com/fit-more-data-on-the-timeline-slide

https://support.officetimeline.com/how-to-resize-your-slide-for-optimal-printing

Lucen Software からの回答

2026年4月22日

Hello Dmitri,

Thank you so much for taking the time to share your experience.

It's wonderful to hear that Office Timeline has made such a tangible difference in your presentations — that's exactly what we aim for.

If you ever have any suggestions along the way, we'd love to hear them. We're glad to have you on board!

Best regards,
Tina
Customer Success | Office Timeline

Lucen Software からの回答

2026年4月22日

Hi Adrian,

Thank you so much for your kind words and for your loyalty over the years. It's incredibly rewarding to know that Office Timeline has been a reliable part of your work.

If you ever have any suggestions or feedback, we'd love to hear them — we look forward to continuing to support you!

Best regards,
Tina
Customer Success | Office Timeline

Lucen Software からの回答

2026年4月20日

Hello David,

Thank you for your thoughtful review and kind words. We're thrilled to hear that Office Timeline has been valuable for your presentations.

Regarding the learning curve, we actually have webinars covering quick start guides and best practices that can help you get up to speed much faster - feel free to register for them here: https://www.officetimeline.com/learning-center/live-training . Our support team is also always on hand if you need any additional assistance.

As for the page sizing, it's worth knowing that PowerPoint's built-in slide resize feature gives you quite a bit of flexibility to customize the dimensions to your needs. Please check the steps here: https://support.officetimeline.com/how-to-resize-your-slide-for-optimal-printing

We hope that helps and look forward to earning that fifth star!

Best regards,
Tina
Customer Success | Office Timeline

Lucen Software からの回答

2026年4月20日

Hello Phelim,

Thank you for the kind words and for taking the time to share your experience. We're glad to hear Office Timeline has been a great fit for your timeline presentations.

Great point on the slide space — while PowerPoint slides do have their limits, resizing the slide dimensions natively in PowerPoint can provide a lot more room to work with and fit more content. Here's an article that shows how: https://support.officetimeline.com/how-to-resize-your-slide-for-optimal-printing .

If you would like more guidance on that, we're happy to help! We hope that little tip makes the experience even better and earns us that extra star!

Best regards,
Tina
Customer Success | Office Timeline

Lucen Software からの回答

2026年4月10日

Hi Naomi,

Thank you for taking the time to share your feedback — we're sorry to hear the experience hasn't been as smooth as we'd like.

We'd love to understand a bit more about what felt difficult with the templates so we can look into it further and improve.

As for moving the timeline around, there is a drag and drop option available directly within Edit Timeline — you can see how it works here: https://support.officetimeline.com/rearrange-tasks-by-dragging-and-dropping . This should allow you to reposition everything without having to redo any of the boxes or elements, which should save you a lot of time.

If you're still running into trouble after giving it a go, feel free to reach out to us directly at support@officetimeline.com and we'll make sure to get it sorted for you.

Best regards,
Tina
Customer Success | Office Timeline

Lucen Software からの回答

2026年4月8日

Hello Chris,

Thank you for the kind words and for choosing Office Timeline again.

It's great to hear that the new features have been useful and that your co-workers are impressed with the results. We're always excited to keep adding to it — stay tuned! And if you ever have suggestions along the way, we'd love to hear them.

Best regards,
Tina
Customer Success | Office Timeline

Lucen Software からの回答

2026年4月7日

Hi Tess,

The kind words about our team truly made our day — thank you!

We'd like to shed some light on the compatibility side — we do support Mac, however the add-in is built for Windows only, so the Online version would be the right fit for you.

We also noticed you've been trying the Online version and ran into an issue — we're already working on getting that sorted so you can get back on track.

Since the add-in license you recently purchased isn't compatible with Mac, we'd be happy to process a refund and help you get set up with an Online license instead — just let us know if that works for you!

Best regards,
Tina
Customer Success | Office Timeline

Lucen Software からの回答

2026年4月1日

Hi Alexis,

Thank you so much for your kind words! We’re thrilled to hear Office Timeline is helping you regularly at work. Your feedback really makes our day!

¡Saludos cordiales!
Bianca
Customer Success | Office Timeline