Lucen Software レビュー 

Lucen Software からの回答

2025年7月8日

Hi Robert,

Thanks so much for the review — really glad to hear the Timeline Edit and data sync features are working well for you.

If there’s anything that felt a bit off or held this back from being a 5-star experience, we’d genuinely love to hear it. We're always looking for the little things that close the gap between “great” and “nailed it.”

Appreciate you being with us!

Best wishes,
Sebastian Stingu – Head of Marketing

Lucen Software からの回答

2025年7月3日

Hello Jaime,

Thank you so much for the thoughtful review—we love hearing what’s working well for you, especially around visuals, templates, and timeline flexibility!

I'm including a link below to an article for Copying / Pasting bulk data from Excel. Hoping this can help. If it doesn't, please feel free to drop us a quick note at support@officetimeline.com with what you're experiencing.

Thank you for the suggestion about Azure DevOps. This is exactly the kind of input that helps us shape future development. I've shared it with our product team for consideration.

Really appreciate you taking the time to share your thoughts—it’s how we continue to evolve in the right direction.

Best wishes,
Sebastian Stingu – Head of Marketing

Link for Copy and paste from Excel into the add-in: https://support.officetimeline.com/copy-and-paste-from-excel-into-the-add-in?utm_source=google&utm_medium=cpc&utm_campaign=Remarketing&utm_term=_&gad_source=1&gad_campaignid=21845929185&gclid=EAIaIQobChMIhefftpOfjgMV6s7CBB0tSSP6EAAYASAAEgKtkPD_BwE

Lucen Software からの回答

2025年7月1日

Hello Peter,

Thank you for taking the time to share your thoughts with us - it's great to hear that the timeline creation is working well and that the visuals are hitting the mark.

If you have a moment, we'd love to understand more about what you ran into with importing multiple swimlanes using Excel. There might be a specific scenario we
can help troubleshoot. Please feel free to reach out to us at support@officetimeline.com - we'd be happy to take a closer look.

Thanks again for taking the time to share your experience with us- it really helps us improve.

Best wishes,
Sebastian Stingu – Head of Marketing

Lucen Software からの回答

2025年6月23日

Hello Lori,

Thank you so much for sharing your experience — I really appreciate your honesty and the level of detail you've provided.

It's clear that you've spent time working with the tool, and I'm genuinely sorry to hear that some aspects — with larger projects and layout behavior — have felt frustrating. While we're working on improving these areas, one advantage of being a PowerPoint add-in is that you can leverage PowerPoint's full suite of tools alongside ours. For those larger timelines, PowerPoint's Design > Slide Size options let you create custom canvas sizes that work perfectly with our tool - giving you complete control over how your projects are presented.

Feedback like yours is exactly what helps us push things in the right direction. The spacing adjustments you mentioned aren't expected behavior, so if you're open to it, our support team at support@officetimeline.com would love to see a specific example of what you're experiencing. This would help us understand exactly what's happening and work toward a solution.

Thanks again for helping us grow. We're listening, and we're working on it.

Best wishes,
Sebastian Stingu – Head of Marketing

Lucen Software からの回答

2025年6月17日

Hello Dan-Mihai,

I really appreciate you taking the time to share your thoughts. It’s great to hear that Office Timeline is working well for you — that’s exactly what we strive for.

If there’s anything that’s holding you back from getting even more out of the tool, or any way we can make things easier, I’m here to help. Your feedback is what drives us forward.

Looking forward to hearing from you!

Best wishes,
Sebastian Stingu – Head of Marketing

Lucen Software からの回答

2025年6月11日

Hello Bryan,

We're grateful for your feedback — it helps us improve and build a better experience.

If you have a moment, could you reach out to us at support@officetimeline.com with a few more details about what you're seeing? A screenshot would be super helpful so we can see exactly what's happening and work on getting this sorted for you.

Appreciate you taking the time to flag this — and for being part of the journey with us.

Best wishes,
Sebastian Stingu – Head of Marketing

Lucen Software からの回答

2025年5月21日

Hello Mark,

We’re grateful for your feedback — it helps us improve and build a better experience

What you're describing definitely isn't how the refresh data is meant to work. Updating your schedule in MS Project should update the existing tasks, not replace them with duplicates. We’d really like to investigate this further and help get it working as expected.

If you have a moment, could you reach out to us at support@officetimeline.com with a few more details? A screenshot or short video of what you’re seeing would be super helpful.

Appreciate you taking the time to flag this — and for being part of the journey with us.

Best wishes,
Sebastian Stingu – Head of Marketing

Lucen Software からの回答

2025年5月20日

Hello Olivier,

Thank you for taking the time to share your feedback.

I’m really sorry to hear the Lite edition didn’t meet your expectations — I completely understand how limitations like the swimlane cap can feel frustrating, especially when you're trying to manage more detailed timelines.

Lite was designed as a simpler version of the full experience, offering core functionality for getting started with the tool. When we transitioned from the old Basic plan (which didn’t include swimlanes at all), we made a conscious decision to include them in Lite — even with some limits — so users could still create structured, multi-project timelines without needing to jump straight into a higher plan.

That said, your perspective is absolutely valid, and I appreciate you sharing it. It helps us better understand how the product feels in real-world use, not just on paper. If you’d ever like to explore what options might better support your needs, I’d be more than happy to help.

Best wishes,
Sebastian Stingu – Head of Marketing

Lucen Software からの回答

2025年4月25日

Hi Carl,

Thank you so much for the wonderful review and for taking the time to share your experience!

It’s great to hear that Office Timeline has been a valuable tool for your work. Helping make project visuals clear and impactful is exactly what we aim for, and feedback like yours really keeps us motivated.

We truly appreciate your support and look forward to continuing to make the experience even better.

Thanks again for being part of the Office Timeline community!

Best wishes,
Sebastian Stingu – Head of Marketing

Lucen Software からの回答

2025年4月23日

Hi Donna,

Thank you for this amazing review and kind words!

We're really glad to hear that Office Timeline has been a time-saver for you and that the renewal process was smooth—especially the license key auto-detection. We always strive to make things easier for our users, so knowing it made a difference for you is exactly what we aim for.

If you ever have any suggestions or ideas on how we can make the experience even better, we’d love to hear from you. Just reach out anytime!

Best wishes,
Sebastian Stingu – Head of Marketing

Lucen Software からの回答

2025年4月22日

Hi Dave,

Thanks so much for taking the time to leave a review. We’re really sorry to hear about the trouble with version compatibility—it’s a valid concern, and we totally understand how frustrating it can be, especially when teams are working across different versions or plans.

We know that in corporate environments, rolling out updates isn't always easy. To help with this, we offer a deployment option that allows your IT team to roll out a consistent build across the organization, helping to avoid version mismatches. We completely understand that getting a software update into a corporate system can be complex, and while this might not be an immediate solution, it can help ensure long-term consistency once in place. Here’s more information if you'd like to share it with your IT team: https://support.officetimeline.com/enterprise-corporate-deployment-how-to-for-it-administrators

Regarding subscription levels, you're absolutely right—plans come with different features, so timelines created with higher-tier plans (like Expert) may not be editable on the lower-tier ones. While this setup reflects the feature differences, we understand how it can create challenges in collaborative scenarios.

We truly appreciate your feedback—it helps us improve and shape the experience for all users. If there’s anything we can do to help smooth things out for your team, please feel free to reach out to feedback@officetimeline.com.

Best wishes,
Sebastian Stingu – Head of Marketing

Lucen Software からの回答

2025年3月26日

Hi Daniel,

Thank you so much for the kind words — and for being with us over the past 5 years! It really means a lot to have had you along for the journey.

We’re so happy to hear that Office Timeline has made it quick and easy for you to create beautiful Gantt charts. That’s exactly what we aim for, and it’s awesome to know it’s been a go-to tool for you all this time.

If you ever have ideas on how we can make it even better, we’d absolutely love to hear them.

Thanks again for your continued support — we’ve truly appreciated having you with us!

Best wishes,
Sebastian Stingu – Head of Marketing

Lucen Software からの回答

2025年2月26日

Hello Jamie,

Thank you for sharing this feedback! It’s great to hear that Timeline is a regular part of the workflow. Ensuring a consistent look across timelines is important, and insights on themes are truly appreciated. We're always looking for ways to improve, and understanding any challenges along the way would be really helpful.

Please feel free to reach out at feedback@officetimeline.com—we’d love to learn more and explore how we can make the timeline creation process even smoother. Every suggestion is valuable, and ideas for new features or improvements are always welcome!

Best wishes,
Sebastian Stingu – Head of Marketing

Lucen Software からの回答

2025年1月23日

Dear Swissmatt,

Thank you for taking the time to share your feedback with us. We’re genuinely sorry to hear about your frustration and appreciate the opportunity to address your concerns.

We understand how important it is to get a feel for a product before committing. While our trial is not as full featured as our premium plans, it’s designed to provide a clear idea of Office Timeline’s capabilities and how it can support a project's needs. To give peace of mind, we also offer a 30-day refund policy for new purchases, so one can explore the full range of features risk-free and decide if it’s the right fit.

Over the past year, we’ve introduced new features, such as custom themes and templates for report standardization, a flexible timeband for precise timeline adjustments, and deeper integrations with tools like Jira. These enhancements have been implemented based on feedback from customers like you and are designed to save time while delivering professional, polished visuals for projects.

As for pricing, we aim to provide a balance of affordability and quality. For example, the Expert Edition—our most advanced plan—costs about $21 per month or just $5 per week. To put it into perspective, this is roughly the price of a fancy coffee per week, yet it saves a minimum of 3 hours each week by simplifying and automating timeline creation. Many of our customers have found that this time-saving capability more than justifies the investment.

We truly value your input, as it helps us refine our offerings and improve the experience for all users. If you’d like assistance navigating the trial or have additional feedback to share, please don’t hesitate to reach out to us at feedback@officetimeline.com. We’re here to help and would love the opportunity to make things right.

Thank you again for taking time to write. We hope to earn back your trust and demonstrate the value Office Timeline can bring to your projects.

Lucen Software からの回答

2025年1月22日 に更新

Hello Sam,

Thank you for taking the time to share your feedback. We’re sorry to hear that your experience with Office Timeline hasn’t met your expectations.

We’re committed to providing features that bring real value and enhance productivity, as well as maintaining transparency about what each subscription level offers. For a detailed look at the features included in each edition, please feel free to check out the following article: https://support.officetimeline.com/difference-between-office-timeline-add-in-editions

If there are specific features you feel are missing or areas where you believe we can improve, we’d love to hear more details. Your insights are invaluable in helping us grow and better serve our customers.

Please feel free to reach out to our support team at support@officetimeline.com so we can better understand your concerns and explore how we can address them.

Best wishes,
Sebastian Stingu - Head of Marketing

Lucen Software からの回答

2025年1月23日

Thank you for sharing your feedback and for rating Office Timeline! We’re thrilled to hear that it has been a valuable tool in saving you time as a project manager.

We appreciate your suggestion regarding Microsoft fonts, specifically Aptos. Ensuring our add-in aligns with your workflow and company standards is important to us. While Aptos isn't currently available in Office Timeline, we’re actively exploring ways to stay updated with the latest font options and make customization even easier for our users.

Your input helps us improve, and we’ll share your feedback with our development team for consideration in future updates. If there’s anything else we can do to enhance your experience, please don’t hesitate to reach out!

Thank you again for choosing Office Timeline.

Lucen Software からの回答

2024年12月19日

Hi Raymond,

Thank you for sharing your feedback with us!

We understand how important features like predecessors, visual connectors, and critical path indicators are, and we truly appreciate you bringing these to our attention. While I can’t provide a specific timeline for these features just yet, I want to assure you that ongoing updates are planned for the Online version throughout the coming year.

In fact, we’re excited to share that several improvements are already in the works, including layout enhancements, a Google Slides add-in, and Excel refresh/sync functionality. Enhancing the Online edition experience remains a top priority for us, and we’re committed to making continuous progress.

Thank you once again for helping us grow and improve—we genuinely appreciate your support!

Best wishes,
Sebastian Stingu – Head of Marketing

Lucen Software からの回答

2024年12月11日

Hello Anna,

Thank you so much for the kind words! It’s truly wonderful to hear how much you’re enjoying the product and that it’s helping you create those terrific timelines!

We’re thrilled to know our updates and improvements are making a difference for you—it’s feedback like yours that keeps us inspired to keep listening and innovating.

If there’s ever anything we can do to make your experience even better, don’t hesitate to reach out.

Best wishes,
Sebastian Stingu – Head of Marketing

Lucen Software からの回答

2024年12月4日

Hello!
Reading your review feels like Thanksgiving all over again. Our deepest gratitude goes out to you for sticking with our product for 9 (nine) whole years, that's amazing! We hope to be able to help you create beautiful presentations for senior leadership for many more years to come.
Best wishes,
Sebastian Stingu – Head of Marketing

Lucen Software からの回答

2024年11月27日

Hi Kim,

Thank you so much for the amazing 5-star review!

We're glad to hear that the installation was a breeze and that Office Timeline is making such a positive impact on your ability to create and visualize timelines.

Your feedback truly motivates us to keep pushing forward and delivering even better experiences.

Thanks again for your kind words and for being such an important part of our journey. We really appreciate your support!

Best wishes,
Sebastian Stingu – Head of Marketing