Lucky.me レビュー 66

Finally had a win of roughly $300 - had to verify myself first and once I did I was able to make a redemption. Requested the redemption on a Saturday and its now Wednesday and the redemption is still pending. Talked with customer service late Monday and was told it was waiting for the finance team to approve it. Late Tuesday was told it still hadnt been reviewed. Slowest redemption ever. Not impressed at all

I’ve been waiting forever for my redemption, I’m just hoping this was not a scam platform 😭 will update if redemption deposits onto my debit card

I have read the full Terms & Conditions for Lucky.me so you don’t have to. Here’s what it actually means in plain English:

This site says it is NOT real gambling, but you can still spend real money to buy virtual coins. These coins typically cannot be cashed out, so if you lose, your money is gone.

You do NOT actually own anything you purchase. The coins are just a license, and the company can remove or change them at any time.

All purchases are final. There are no refunds, even if your account is closed, restricted, or something goes wrong.

The company can suspend or terminate your account at any time, for any reason, and you may lose any remaining balance.

If you dispute charges with your bank, your account may be suspended and the company can claim you owe them money.

You are responsible for all activity on your account, even if it was unauthorized.

You cannot take them to court. Disputes are handled through private arbitration, and you cannot join a class action.

They can change their terms at any time, and continuing to use the site means you accept those changes.

Bottom line:
You are spending real money with very limited protection and no guarantee of getting anything back.

Make sure you understand this before putting any money into this site

I haven't received my redemption of $100 yet why is it taking so long I didn't have to wait this long for my $200

Got me a second redemption in the works with this platform…the first one has some hiccups…I trust this one will go off with out a hitch!!! Don’t let me down Lucky . Me

I’m waiting on my cash out as of right now, I made $5500 and I had a good time doing it!! Now we just wait:)

It's crazy the bad reviews on here. I made my first redemption of 300 on Sunday and received it on Tuesday. Customer service is very fast and reliable and I love how unscripted they sound. I'll be sure to keep playing on this site.

I enjoyed a daily bonus daily for awhile and then it was suddenly taken away. A few days after that, I keep getting "access restricted," with no option to log in. I'm in Indiana!!

Fire🔥 won top 50 in a tournament and got awarded 10sc, played lucky lager and hit max bonus of x999 on a .20 cent spin! Cashed out 150! 5 stars from me!

Great experience!! Idk why all the negativity but i had a fast and easy redemption. Customer service was great. The games are great!! Love it!!

No stars, dont even sign up, dont bother even clickkng on the site. If yall want something better, there is always something better. This site is the worst ive ever experienced. Not happy. I dont even care about the money that i won, it was the money i even consider and risked But to not pay me and then close my account it just unprofessional. Not worth your money not worth your loyalty , not worth a single dot or a @. Bull. Is all theyll do for ya. (DO NOT APPLY OR PUT ANY MONEY IN!) oh they kept giving me the run around about my account too which is like.. really...

Currently still waiting for second redemption. 1st redemption also took a very long time, didnt concern me much as I needed to verify.
2nd redemption, fully verified, taking longer than 1st redemption.
Should have read the reviews here before playing again.
This is not even ach it push to card.
I see reviews from August with the same issues.
Seems you will get paid eventually, but I'm not a long term investor 😆

I like this casino I just hate how slow the redemption process is. They did pay me which I put in on the 13th of Feb and received the 24. They don’t respond to emails but constantly send of promotions. Not my fav but they are legit.

redemption speed is slower than a herd of turtles stampeding through peanut butter. They say its because they are new, but how many people are really redeeming daily for it to need 10 full business days? So technically 14 days before you can even ask customer service about it, and even then, they cant do anything and have no influence over the redemption department.

Redeemed $100 February 1. Never received it. Tomorrow will be the 16th. 15 days and more for $100!? Crazy. I will never play this site again. And they send me 5 emails a day to buy more but I can't even get my $100. Do not trust this site.

I bought a package for $20, was up to almost $500 and like any time I play slots I was on my way to giving it all right back when I decided to actually redeem for $186... I was so proud of myself. I was verified within minutes and entered my card info for the redemption and then they kicked me out of their site, suspended my account and said to contact their support which is a joke because they have no email address or number. All they have is live chat option/link which doesn't work. They may have a live chat option once logged in but they won't allow me to login. So you pay them, win, and they suspend your account when you request a redemption. Nice racket they have going, DO NOT TRUST THIS SITE.

Also, on their webpage they have a banner that states they are rated 4.9⭐️ on Trustpilot which is clearly a lie since they are less than 1/2 of that at 2.1⭐️... while I know that isn't ethical at all, is that even legal? Trustpilot, you should reach out to them about this seeing as how many people (including myself) put trust in your reputation and they are walking all over that by presenting false info with your stamp of approval.

Still waiting on my redemption they say 1-2 days than 3-5 days now up till 10 days it has been 5 days.I have never had a issue like this before with any other casino. THANK YOU still waiting

Ridiculously long pending for redemption. Site claims on their redemption policy 2-5 days as most platform do. But not true, already verified identity as well as redeem to same purchasing option. Been 9 days. Contacted the platform since day 3 with question and was told it was under review and should be approved shortly. Contact them again today, same thing was said. Who takes 9 days to review 1 request that is 1) On a Documented Verified Identity Account 2) Requested to the same purchasing Debit with matching info to account. When does the 2-5 days redemption promo start? after the never ending Ridiculously unnecessary long period of "pending"(under review) time? OR after the scamming?

Stay away very shady. Ask them to remove my debit card. I had to go round and round with the customer service representative to remove my payment source. They kept asking me why and questions an I said "that doesn't matter I just want to remove it"! I finally said, close the account.If you can't remove it, just close the account. Then, they wanted to know why I wanted to close my account... I said, because you won't remove my payment source so just close my freaking account! This place is not reputable.Do not spend your money here.It was a fifty dollar lesson for me.Move on. Better platforms that are legit!

Kinda funny how you can play thru $700 and not hit a bonus casinos have all gone to shit