Finally had a win of roughly $300 - had to verify myself first and once I did I was able to make a redemption. Requested the redemption on a Saturday and its now Wednesday and the redemption is still... もっと見る
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Update: they finally paid!!! After 1 entire month basically ding ding ding all over again I’ll update to 2 stars Deposited I think $20 won $168 I put in my redemption almost 2 weeks ago, debit card... もっと見る
企業が回答しました
Great site! I liked that I could see which casinos had verified wins and which specific games other players have won. The reviews seem honest and are more thorough than on similar sites. Could also se... もっと見る
I am less than pleased being that I can’t get a straight answer regarding my redemption. Only that I should be patient. Their email confirmation says 2 business days, but their live agent said 2-5 bus... もっと見る
企業が回答しました
企業情報
当該企業による記述
Lucky.me is the leading authority on US Sweepstakes Casinos and online casinos with real money prizes. As a trusted industry leader since 2016, Lucky.me provides gamers with access to detailed information about games they can play online for cash. People go to Lucky.me to share their wins and to check out where other people are winning real money playing games online. Lucky.me's newsletter is where tens of thousands of American gamers go to find out about new sweepstakes casinos, real money casinos, and exclusive casino promotions for free spins and bonus credits.
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米国
- lucky.me
2.2
期待以下
66件のレビュー
ネガティブなレビューの 52％に回答しています
通常1カ月以内に回答
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Still waiting on my redemption and…
Still waiting on my redemption and still says pending. It's only 119 and been awhile since I've started the process. Im fully verified pay me out or review will say a 1 Star review. keetoncak @gmail.com is the email my account is under
2025年9月23日
自発的なレビュー
Lucky.me からの回答
Hi,
Thank you for your message. I’ve confirmed your redemption of $119 has already been processed and paid.
We understand how important it is to receive your winnings quickly, and we truly appreciate your patience. Our team works around the clock to ensure all redemptions are handled as fast as possible. Sometimes, completing the required KYC (Know Your Customer) verification can add a short delay — but it’s there to make sure everything is safe, secure, and accurate for our players.
We’re glad your payout is complete, and if you have any questions at all, our support team at support@lucky.me is here to help.
Warm regards,
The Lucky.me Team
Worst platform ever
Worst platform ever! Verification process takes forever along with redemptions! Lack of response from their finance team and you do not receive any updates regarding redemptions etc. Still waiting for over 16+ days and keep being told to be patient. There is no way to track your redemptions and customer service gets all pissy when you ask about your redemption status. They false advertise to draw you in but does not pay out in a timely matter. Would not recommend!!!! Spend your money elsewhere!
2025年9月7日
自発的なレビュー
Lucky.me からの回答
Hi Hao,
We’re truly sorry to hear about your experience and we appreciate you sharing your concerns. We want to reassure you that all players are guaranteed to be paid in a timely manner. If you are experiencing any issues with your redemption or have questions about the verification process, please don’t hesitate to reach out to our support team at support@lucky.me.
Our team will be happy to review your case, provide updates, and make sure everything is resolved for you as quickly as possible.
Thank you for your patience and for giving us the chance to make things right.
—The Lucky.me Team
I have to update my last review
I have to update my last review . Lucky.me must’ve had issues in the past or they cut off redemption until they made enough money to pay people. Either way they finally paid me. It took 2 weeks so they keep their word and showed that they will pay . Thy need to update thei games and get a bigger variety but they do pay as of yesterday
2025年8月28日
自発的なレビュー
Lucky.me からの回答
Hi Jacques,
Thanks for your feedback. As mentioned we did have some redemption issues which were entirely out of our control but they're now resolved. We're adding more games this week and always looking to improve to be the #1 place to play!
All the best,
Paul
Lucky.me
I wish I had come here first
I wish I had come here first. August 26th, I logged in, clicked on redeem somehow and started to verify my account. There was no message about a technical problem with their payment processor at that time. BUT AS SOON AS I PAID FOR A PACKAGE, all the sudden there was. I had won over $100 pretty quickly. Hit redeem, and there was the message, of the technical error with their payment processor. Glad I only spent S10 at this place. Hopefully my information is somehow safe!! I do not trust them.
2025年8月26日
自発的なレビュー
Lucky.me からの回答
Hi Amy,
Thank you for your feedback. We experienced a technical issue that caused a delay in processing redemptions, and I understand how frustrating that must have been. The issue has since been resolved, and redemptions are now being processed as normal.
Your funds and winnings were always secure. We sincerely apologize for the inconvenience this caused and appreciate your patience.
I hope you’ll give us another chance to show you the experience we aim to deliver.
All the best,
Paul
Lucky.me
Thieves big time.
As everyone else said, THEY DON’T PAY. as soon as you redeem they give you this message: DUE TO A TECHNICAL ISSUE WITH OUR PAYMENT PROCESSOR REDEMPTIONS ARE CURRENTLY UNAVAILABLE. PLEASE TRY AGAIN LATER.
What a coincidence all players trying to redeem can’t, but your balance is just gone.
And look how they don’t even bother to answer any review.
2025年8月23日
自発的なレビュー
Lucky.me からの回答
Hi José,
Thank you for your feedback. We experienced a technical issue that caused a delay in processing redemptions, and I understand how frustrating that must have been. The issue has since been resolved, and redemptions are now being processed as normal.
Your funds and winnings were always secure. We sincerely apologize for the inconvenience this caused and appreciate your patience.
I hope you’ll give us another chance to show you the experience we aim to deliver.
All the best,
Paul
Lucky.me
I am giving this site a 3 because I…
I am giving this site a 3 because I finally got paid a month later . The slots are good and the payouts are actually decent too. Their customer service team is always available. I think they just have limited access to redemptions. All and all I will play again at some point ! Just taking a break because the waiting kind of stressed me out and I became discouraged to give anymore money to the site . Now I am going to give them the benefit of the doubt because they had a system compromised issue . I just wished they would of been a little more transparent with the steps they were taking to get their system back up and running . But I wanted to leave a review to let anyone reviewing their reviews know that they do pay as long as you meet all their requirements ! My pay out was only around $1200 but it was a good amount to see this morning in my account !!
2025年8月24日
自発的なレビュー
Lucky.me からの回答
Hi Kyon,
Thanks for your feedback. We have indeed experienced a few issues beyond our control with processing prize redemptions but they're now resolved. Hope to see you back playing with us again some time soon!
Paul
Lucky.me
The only error isn't in the gameplay it's in y'all not wanting to pay out your customers
They keep telling you that there's an error with your gameplay oh don't worry your balance is intact yeah but they cause the air to happen right before you would have been paid for the final spin or shot or whatever you just did so yeah your balance is intact minus what they're robbing you
2025年8月22日
自発的なレビュー
Lucky.me からの回答
Hello,
Thank you for your feedback. We experienced a technical issue that caused a delay in processing redemptions, and I understand how frustrating that must have been. The issue has since been resolved, and redemptions are now being processed as normal.
Your funds and winnings were always secure. We sincerely apologize for the inconvenience this caused and appreciate your patience.
I hope you’ll give us another chance to show you the experience we aim to deliver.
All the best,
Paul
Lucky.me
This is the biggest scam social casino…
This is the biggest scam social casino out there. Avoid this site at all costs. They wouldn't let me redeem for 2 weeks and when they finally allowed me to submit a redeem, they denied the request and closed my account. This site is a SCAM.
2025年8月19日
自発的なレビュー
Lucky.me からの回答
Hi Adam,
Thank you for your feedback. We experienced a technical issue that caused a delay in processing redemptions, and I understand how frustrating that must have been. The issue has since been resolved, and redemptions are now being processed as normal.
Your funds and winnings were always secure. We sincerely apologize for the inconvenience this caused and appreciate your patience.
I hope you’ll give us another chance to show you the experience we aim to deliver.
All the best,
Paul
Lucky.me
Scam scam scam
Never in my life have I had a "social casino" make me pay for my winnings then I waited 10business days with no answers always the same we dont know we aren't sure. So I played the money to get it off my mind. I truly think they won't pay you I never seen this type of crap from any casino way better options this casino is probably ran by dingdingding rugpull!
2025年8月14日
自発的なレビュー
Lucky.me からの回答
Hi Brandon,
Thank you for your feedback. We experienced a technical issue that caused a delay in processing redemptions, and I understand how frustrating that must have been. The issue has since been resolved, and redemptions are now being processed as normal.
Your funds and winnings were always secure. We sincerely apologize for the inconvenience this caused and appreciate your patience.
I hope you’ll give us another chance to show you the experience we aim to deliver.
All the best,
Paul
Lucky.me
The company doesn't process redemptions…
The company doesn't process redemptions but actively markets for deposits (without of course relaying they don't offer redemptions). Very deceptive. If redemptions are disabled, deposits should be as well, or the fact that redemptions are disabled should be disclosed. Seems almost illegal. In fact, I imagine it is.
2025年8月11日
自発的なレビュー
Lucky.me からの回答
Hi Tad,
Thank you for your feedback. We experienced a technical issue that caused a delay in processing redemptions, and I understand how frustrating that must have been. The issue has since been resolved, and redemptions are now being processed as normal.
Your funds and winnings were always secure. We sincerely apologize for the inconvenience this caused and appreciate your patience.
I hope you’ll give us another chance to show you the experience we aim to deliver.
All the best,
Paul
Lucky.me
SCAM SCAM SCAM
SCAM SCAM SCAM
Do Not I repeat do not give these people $1 I have been waiting for a redemption since July 31st and it is now August 9th and I keep being told next week their system is down. All their systems are up to take money but NO systems up to pay money. SCAM SCAM SCAM
2025年7月31日
自発的なレビュー
Lucky.me からの回答
Hi Steve,
Thank you for your feedback. We experienced a technical issue that caused a delay in processing redemptions, and I understand how frustrating that must have been. The issue has since been resolved, and redemptions are now being processed as normal.
Your funds and winnings were always secure. We sincerely apologize for the inconvenience this caused and appreciate your patience.
I hope you’ll give us another chance to show you the experience we aim to deliver.
All the best,
Paul
Lucky.me
Can I give 0 legit y’all need that…
Can I give 0 legit y’all need that option. The absolute lack of “support” is amazing. They claim they are a new site and are backed up with redemptions. No y’all are not processing redemptions and it shows. Then to request a redemption, have gameplay reviews only to have the funds back to my account to receive a there was an error please request again. 13 business days waiting for a redemption is WILD. They state 2-5 days then we try to process within 2 days then your useless support says in the terms it says may take up to 30 days. PICK ONE. Your 5 star reviews are clearly people who work for you because there is absolutely nothing 5 star about this. Every platform I’m on I will make sure no one uses this fake site.
2025年7月22日
自発的なレビュー
Lucky.me からの回答
Hi Katherine,
Thank you for your feedback. We experienced a technical issue that caused a delay in processing redemptions, and I understand how frustrating that must have been. The issue has since been resolved, and redemptions are now being processed as normal.
Your funds and winnings were always secure. We sincerely apologize for the inconvenience this caused and appreciate your patience.
I hope you’ll give us another chance to show you the experience we aim to deliver.
All the best,
Paul
Lucky.me
HAVENT BEEN ABLE TO REDEEM IN 5 DAYS
HAVENT BEEN ABLE TO REDEEM IN 5 DAYS. SAYS THERES AN ERROR EITH THEIR REDEMPTIONS.
BUT THE FACT THAT IM GETTING SEVERAL EMAILS A DAY WITH "DEALS" EXCOURAGING ME TO DEPOSIT ON TO THAT SITE INSTEAD OF AN EMAIL STATING THEIR HAVING REDEMPTIONS ISSUES AND APOLOGIZING FOR IT, JUST DOESNT SIT RIGHT WITH ME.
DO NOT DEPOSIT HERE.
2025年8月4日
自発的なレビュー
Lucky.me からの回答
Hi Ashley,
Thank you for your feedback. We experienced a technical issue that caused a delay in processing redemptions, and I understand how frustrating that must have been. The issue has since been resolved, and redemptions are now being processed as normal.
Your funds and winnings were always secure. We sincerely apologize for the inconvenience this caused and appreciate your patience.
I hope you’ll give us another chance to show you the experience we aim to deliver.
All the best,
Paul
Lucky.me
Less than pleased
I am less than pleased being that I can’t get a straight answer regarding my redemption. Only that I should be patient. Their email confirmation says 2 business days, but their live agent said 2-5 business days and another said up to 30 days. I will change/edit my review once I receive my redemption and get straightforward communication.
2025年8月6日
自発的なレビュー
Lucky.me からの回答
Hello,
Thank you for your feedback. We experienced a technical issue that caused a delay in processing redemptions, and I understand how frustrating that must have been. The issue has since been resolved, and redemptions are now being processed as normal.
Your funds and winnings were always secure. We sincerely apologize for the inconvenience this caused and appreciate your patience.
I hope you’ll give us another chance to show you the experience we aim to deliver.
All the best,
Paul
Lucky.me
Update... did get paid finally... Played and won but never got paid
Update*** from 1 star to 2 star finally got my redemption. Only took 16 days or so but yeah they payd up so thats good. But probably wont be playing here anymore just because.
Played and won. Made a redemption on July 23rd. It is now August 6th Been waiting two weeks still havent recieved anything. Talked to support and showed them a screenshot of their own words stating that "redemptions processed in two business days" they proceed to tell me that's a typo. And then tell me to wait 30 days to get my redemption. If you enjoy honest and legitimate gaming sites then this is NOT the place for you. Stay away, don't waste your time. They do not know how to operate
2025年7月22日
自発的なレビュー
Lucky.me からの回答
Hi John,
Thank you for your feedback. We experienced a technical issue that caused a delay in processing redemptions, and I understand how frustrating that must have been. The issue has since been resolved, and redemptions are now being processed as normal.
Your funds and winnings were always secure. We sincerely apologize for the inconvenience this caused and appreciate your patience.
I hope you’ll give us another chance to show you the experience we aim to deliver.
All the best,
Paul
Lucky.me
SCAM ALERT!!
Biggest scam I ever encountered. It's been 9 days and I'm still waiting for my redemption to process. It doesn't even show in the system anymore and the redemption tab but they say it still shows in their systems... Every time you contact them they tell you to be patient and I've not seen a single review of someone actually redeeming here you just keep getting the runaround.. their terms say three to five business days for processing.... Their agents tell me one to two business days and then another agent told me up to 30 days.. if they are legit they are the most chaotic disorganized and unprofessional sweepstakes site on the market do not deposit money here you will not receive winnings.
2025年7月29日
自発的なレビュー
Lucky.me からの回答
Hi Jon,
Thank you for your feedback. We experienced a technical issue that caused a delay in processing redemptions, and I understand how frustrating that must have been. The issue has since been resolved, and redemptions are now being processed as normal.
Your funds and winnings were always secure. We sincerely apologize for the inconvenience this caused and appreciate your patience.
I hope you’ll give us another chance to show you the experience we aim to deliver.
All the best,
Paul
Lucky.me
If I could give 0 stars I would
If I could give 0 stars I would. Please don’t believe any good reviews you see. I’ve deposited money and won and did my redemptions and it’s been almost 2 weeks and still NOTHING. Each time you try to reach out you get the same email with no clear advice on when you’d supposedly receive your redemption. I’ll be disputing the charges and getting my money back . Ridiculous!!
2025年7月25日
自発的なレビュー
Lucky.me からの回答
Hi Allysa,
Thank you for your feedback. We experienced a technical issue that caused a delay in processing redemptions, and I understand how frustrating that must have been. The issue has since been resolved, and redemptions are now being processed as normal.
Your funds and winnings were always secure. We sincerely apologize for the inconvenience this caused and appreciate your patience.
I hope you’ll give us another chance to show you the experience we aim to deliver.
All the best,
Paul
Lucky.me
Do not give them your money.
PLEASE DO NOT GIVE THEM YOUR MONEY THEY WILL NOT GIVE YOU YOUR WINNINGS.!! Been communicating back and forth with these guys on my redemption just to hear that them go from 2-5 to 30 days to over 30 days to receive it. They are very vague and suspicious so don’t trust it and don’t waster your money. They want you to refer to their terms and conditions instead of their help center on their site but you can’t even access their terms and conditions to review them. They are the worst and are definitely a scam!
2025年7月26日
自発的なレビュー
Lucky.me からの回答
Hi Ray,
Thank you for your feedback. We experienced a technical issue that caused a delay in processing redemptions, and I understand how frustrating that must have been. The issue has since been resolved, and redemptions are now being processed as normal.
Your funds and winnings were always secure. We sincerely apologize for the inconvenience this caused and appreciate your patience.
I hope you’ll give us another chance to show you the experience we aim to deliver.
All the best,
Paul
Lucky.me
Deposited I think $20 won $168 I put in…
Update: they finally paid!!! After 1 entire month basically ding ding ding all over again I’ll update to 2 stars
Deposited I think $20 won $168 I put in my redemption almost 2 weeks ago, debit card redemption should only take 2 days they say but obv not true, well see what happens but as of right now they still haven’t sent my redemption
2025年8月1日
自発的なレビュー
Lucky.me からの回答
Hi Anthony,
Thank you for your feedback. We experienced a technical issue that caused a delay in processing redemptions, and I understand how frustrating that must have been. The issue has since been resolved, and redemptions are now being processed as normal.
Your funds and winnings were always secure. We sincerely apologize for the inconvenience this caused and appreciate your patience.
I hope you’ll give us another chance to show you the experience we aim to deliver.
All the best,
Paul
Lucky.me
Empowering the user, while building a gaming community
As a newcomer to online gaming, Lucky.me was my veritable golden ticket. I had nowhere to start before and filtering through what games were data grab scams and what was real cash and real online casinos and sweepstakes was impossible. Lucky.me takes me straight to where the best gaming is, connects me with a vibrant community and keeps me safe. It's very user friendly and doesn't require a whole lot of tech savvy, which I am not!
2025年3月17日
自発的なレビュー
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