lululemon.uk レビュー 376

Sends out damaged faulty goods, Received a racer back top that was so badly stained. Obviously not quality checked before sending out to customers. This was my first online purchase (returned straight away) and will be my last.

I had a set for 2 weeks worn only a couple times which started to bobble on the sleeves & bottoms before id even washed it. I made a complaint which was ignored over email, to then fill the online form. I sent clear images and a very sound / detailed explanation as to what had happened only to be blamed for lack of care of the products. I again explained that i hadn't washed them so that didn't stand only to be met with hostility by the team, that their decision was final and to 'take it or leave it'. When i spoke to someone on online chat also she said the same and when i tried to ask how that was adequate service i was told 'your choice, final offer, BYE'. Honestly not been treated that way before, other than by scam companies! Unreal, never again!

I have always worn lululemon yoga clothes and have found them fantastic however I've been aware of the increasingly negative feedback and now I know why! I bought a define jacket which at over £100 isn't cheap but this would be my 5th and I have always found them flattering and long lasting and therefore worth the outlay. This one quickly bobbled and looked old so I contacted customer service who refused to do anything and said this was normal wear and tear - certainly wasn't! Won't be buying again!!

My daughter bought the scuba top from the Fenwick Newcastle concession and after we done the 20 mile trip home we discovered that the security tag was still on.

I called the customer services and spoke to a lady called Kayleigh who I explained the situation to and that my daughter was due to go on holiday and would now have to lose a days wages to go back to the store and have to pay out for the travel (40 mile trip). The lady on the phone told me she could refund the top and to send a photo of the screen shot, last 4 digits of the bank card and a picture of the security tag. I thought this was a very kind and generous offer and agreed this would compensate loss of wages and travel.
The next day we received an email totally ignoring all of this. I questioned what I had been promised and was told there was nothing they could do as it was not bought from the Lulu store but yet it was there stock bought from a concession.

To make matters worse, when we took the top back we were given 10% back (£10.80) which didn’t even cover the travel and were told me the same assistant who left the tag on that she ‘couldn’t do this every time’. As though she was doing us a favour, when I fact a days wages and travel expenses occurred due to her mistake.

The reviews on here clearly highlight what a poor company this is with embarrassing customer service being given.

We will now be giving all our future custom to Alo moving forwards. Alo stock excellent products and know how to look after their customers.

Worst company ever - trust me, believe these reviews. No wonder they have only 2 star average. Promising me a refund for THEIR mistake, then going back on it. Never again will I be buying from this scamming company and sounds like a lot of people feel the same. For such high prices you’d expect high quality customer service, I was wrong. Disappointing as I’ve loved their stuff for a while, will be moving over to Alo Yoga from now on.

I returned an order using a tracked returns label provided by Lululemon.

The tracking from Royal Mail clearly shows the parcel was:
• Accepted at the Post Office
• Scanned through multiple mail centres

So it was undeniably handed over and entered the courier network.

Despite this, my refund has been refused because I don’t have a paper proof of postage receipt.

The issue is that the exact information they are asking for (drop-off location, date and time) is already visible on the tracking. A receipt would not provide anything additional.

I even followed their advice to try and generate a digital proof of postage, but this produced incorrect information and was not usable.

At this point, it feels like a technicality is being used to avoid taking responsibility for a parcel that was clearly handed over and then lost in transit.

Very disappointing handling of what should be a straightforward returns process.

I have been a Lululemon customer for nearly 20 years, and this was the worst retail experience I have ever encountered.

My experience at the Canary Wharf store fell significantly below the standards the brand promotes. Staff lack a clear understanding of lulu’s own policies, which turned what should have been a straightforward return/exchange into a prolonged and frustrating process.

I escalated the matter to corporate, who confirmed in writing that the policy information provided to me in-store was incorrect. This should not happen in a flagship retail environment.

Separately, when I asked to speak to the store manager, I was told on multiple occasions that I was already dealing with the store manager. Based on subsequent interactions, that did not appear to be accurate, which only compounded the confusion and lack of accountability at store level.

As a result, I had to bypass the store entirely and resolve the issue through corporate channels—something I have never had to do in two decades of shopping with Lululemon.

This raises serious concerns around staff training, oversight, and internal communication at this location.

I would strongly advise others to exercise caution when dealing with this store, particularly in relation to returns, exchanges, or policy-related queries.

Used to be my favourite brand however due to recent drop in their customer service, I have decided not to buy from them again. They sent wrong items a couple of times and then responded by letting me know that I am not entitled for any more refunds in the future despite the problem being on their end. The customer service and their attitude needs to improve.

I recently bought Men's License to Train lined shorts and the quality has been awful. Noticed in recent months that the quality of all the products have deteriorated. I have a similar shorts which I bought few years back and the fit and the quality has been perfect. Not sure why brands change the design and fit if the previous model is working fine.
Also feel like they are dipping their feet in all the clothing rather, becoming like jack of all trades but master in none. All the clothes are over priced.

Giving 2 stars but only cos they arrived fast
I wanted non roll leggings so after a few cheap pairs I bought this make. Yes they are 'butter soft" but that makes no difference when they still roll down constantly. nearly £100 for something that really is no better than the £30 one. so disappointed- save your Money

Shopping at the LuluLemon concession within Fenwicks Newcastle the level of service at the checkout was disappointing. The lady in front was purchasing a few items which appeared to have problems with some of them and she also wanted to split the items to 2 separate purchases, no problem you would have thought. After 5+ minutes of waiting, with 3 now queuing behind me, I asked one of the assistants if they could open another till, to be told No! She stated that although it looked like they had 2 tills only 1 was for transactions. After this the girl serving appeared to then go even slower and engaged in more conversations with the lady being served. By the time she served me, some 10+ minutes in the queue, there was no apology for the delay. Her parting words however were ‘have a nice day’ My day had been fine up until this point! I certainly won’t be shopping in this particular LuluLemon concession again.

I loved my Align leggings for Yoga and used them for years. I told all my students that they were worth the investment. However, the ones I purchased last year are completely different. Tighter, thinner and just not the same quality. Will not buy from them again, and would definitely no longer recommend. What a shame.

They sent the wrong item and we posted it back via their EVRI service, a couple of hours after it was delivered to us.
They tell me today (after having to chase them yet again as they don’t respond), that it can take 16 days for them to get it back ( if they get it back) , 3-5 WORKING days to process and the upto 10 days to get the refund.
DONT BUY ONLINE AS THEY DONT CARE ABOUT CUSTOMERS AT ALL. JUST MONEY YOU SPEND

Returns are too slow - in a world of scanning and automation, my return was sent back on 09/02 - it has been stuck since 10/02 with no further progress update by Evri (over 7 days later). Lululemon's response is - returns can take over 16 days to be received by their warehouse. If you value your money, shop in store and don't rely online. Lululemon's chosen returns supplier is Evri.

I have ordered more items and I sent back all the items and received the confirmation email because they received but they didn’t send me all the refund amount , never I buy anything from them.

I bought a crossbody bag which arrived in very poor, inadequate packaging- no box, padding or protection of any kind; it just arrived in a plain brown envelope.

The customer service when I complained was dreadful. They literally regurgitated my words but offered no resolution or future discount . Would not buy from them again. Avoid!!

NB: If my order had not been of decent quality, I would have been asking for a refund. I see there are lots of reviews concerning problems with refunds. Those affected should look into Chargeback (debit card payments) or Section 75 claims (credit card payments).

Appalling service. Hemming service ruined two pairs of my leggings and lululemon have completely refused to deal with it. They take 7 days to respond to each email so far to exchange just 3 emails with them it has taken a MONTH. They do not care at all that £160 worth of leggings have been ruined via a service that they offer. They reduced me to tears today, their email customer service doesn’t care, the online chat doesn’t care, the store doesn’t care and the phone line tells me they can’t help because ‘they aren’t the returns center’. I am genuinely at a loss for words and so upset.

I’m extremely disappointed with lululemon’s so called “quality” and repair promise.

After my coat tore during normal wear on a simple country walk right next to a seam I contacted customer service expecting support or a repair especially given the brand’s reputation and premium pricing.

What followed was weeks of back and forth repeated forms photo submissions and delays only to be told in the end that nothing could be done. No repair. No goodwill. No solution.

Despite being a loyal customer for years I was treated like a case number rather than a valued customer. Their “quality promise” sounds great in theory but in my experience it is not worth the paper it is written on.

If you are buying from lululemon expecting long lasting products and support when something goes wrong think carefully. Once they have your money you may be on your own.

I will not be shopping with them again.

I bought my husband a Fleece Vest from a Lulu Lemon store as part of a Christmas gift, but it was too small. When I tried to exchange it, the shop refused on the grounds that the shop tags had been removed - their 'policy' they claimed, although this was not explained at the time of purchase. I left the vest in the store and they recommended that I contact customer services for a refund (I only wanted an exchange).
Customer services asked me to fill in a form with all the details that I had already supplied in my e-mail. Then they asked me to send a scan of the receipt (that I did) then the entire receipt (it was almost 30cm long) then a photograph of the vest (that I couldn't do since I had left it at the shop.) In all they required 5 separate communications, but finally said that without the photo they couldn't help me.
I consider the to be terrible service, a total waste of my time, and we will never shop with them again.

Terrible. My return was received back at the warehouse 10 days ago yet my £179 refund STILL has not been initiated. I have called and asked about this via live chat, both times nothing has been actioned despite confirming you have the item. I was told to wait a further 3-5 working days for you to chase this up.

Appalling service. This was my first order from Lululemon, it will certainly be my last. Avoid at all costs. I want my refund immediately.