Lumuwala レビュー 

Lumuwala からの回答

2026年7月10日

Hi Carrie, thank you for taking the time to share this, and I'm genuinely sorry to hear about the trouble you've had with your pillow and your neck and back.

I did want to reassure you that we have replied to your messages, and we're currently waiting to hear back from you so we can move things forward. We'd really love to sort out your return and make this right, but we need your response to do so.

Please reach out to us directly at support@lumuwala.com with your order number, and I'll personally make sure you're looked after. We really do want to turn this experience around for you.

Samantha
Lumuwala Customer Care Team 💜

Lumuwala からの回答

2026年7月10日

Hi Mohammed, thank you for reaching out, and I'm sorry to hear you've been feeling frustrated.

I did want to clear up any confusion around our site. We've actively been updating Lumuwala to keep up with the demand we've been seeing, but we've never rearranged or removed any products. All we've done is add more products to the site, so nothing has ever been taken away or moved around to mislead anyone.

We'd genuinely love the chance to look into your order and make things right. Please reach out to us directly at support@lumuwala.com with your order number, and I'll personally make sure you're looked after.

Samantha
Lumuwala Customer Care Team 💜

Lumuwala からの回答

2026年6月9日

Hi Tasnu, thank you so much for this, it honestly made us smile. That texture is something we obsessed over for ages, so knowing you love it as much as we do means the world to us. Little messages like yours are exactly why we do what we do. Wishing you so many soft, comfy nights ahead. If you ever need anything at all, just reach out to us at support@lumuwala.com, we'd genuinely love to hear from you again.

Samantha Lumuwala
Customer Care Team 💜

Lumuwala からの回答

2026年6月9日

Hi Sharon, oh this just made our whole day 💜 Sleeping in the sky is exactly the feeling we were chasing when we made it, so reading your words felt like a little hug. The thought of you wanting to stay cosy in bed all day is honestly the best compliment we could get. Thank you for taking the time to share this with us. If there's ever anything you need, please reach out to us at support@lumuwala.com, we'd love to hear from you again.

Samantha Lumuwala
Customer Care Team 💜

Lumuwala からの回答

2026年6月9日

Hi Li Wei, thank you so much for sharing this with us. Hearing that your neck and upper back tension has eased and that you're waking up feeling better is exactly the kind of difference we hoped to make for people. That balance of supportive without being too firm took us a long time to get right, so it means a lot to know it's working for you. Wishing you many more restful mornings ahead. If there's ever anything you need, just reach out to us at support@lumuwala.com, we'd love to hear from you again.

Samantha Lumuwala
Customer Care Team 💜

Lumuwala からの回答

2026年6月9日

Hi Vibha, thank you so much for the lovely words and for recommending us. Quality is something we genuinely care about, so knowing it stood out to you really does mean a lot. Reviews like yours give us such a boost. Wishing you many cosy nights ahead, and if there's ever anything you need, just reach out to us at support@lumuwala.com, we'd love to hear from you again.

Samantha Lumuwala
Customer Care Team 💜

Lumuwala からの回答

2026年6月9日

Hi AA, thank you so much for this. Peaceful sleep is honestly all we ever wanted to give people, so reading that it's giving you exactly that means the world to us. Comfy, restful nights are the whole reason we started, and your words made our day. Wishing you so many more of them. If there's ever anything you need, just reach out to us at support@lumuwala.com, we'd love to hear from you again.

Samantha Lumuwala
Customer Care Team 💜

Lumuwala からの回答

2026年6月9日

Hi Aarti, thank you so much for sharing this with us. Reading that your neck pain has gone away honestly made us so happy, because that's exactly the kind of relief we hoped our pillows could bring. It's such a good feeling to know it's made a real difference for you. Wishing you many more comfy, pain-free nights ahead. If there's ever anything you need, just reach out to us at support@lumuwala.com, we'd love to hear from you again.

Samantha Lumuwala
Customer Care Team 💜

Lumuwala からの回答

2026年6月9日

Hi Yukinocake, thank you so much for such a thoughtful review. You described it perfectly, that smooth feel with good support but never too hard was exactly what we were going for. We love that it's become your go-to for naps, sleep and those long-day rests. Knowing it's a little everyday comfort upgrade for you genuinely makes our day. If there's ever anything you need, just reach out to us at support@lumuwala.com, we'd love to hear from you again.

Samantha Lumuwala
Customer Care Team 💜

Lumuwala からの回答

2026年6月9日

Hi Harleen, thank you so much for sharing this, especially with your injury in mind. You're so right that the brand really does matter with these, and we put a lot of care into getting the support and softness balance just right for necks that need a little extra kindness. We're so glad you're loving it. If you ever have any questions about getting the most comfort out of it, or anything at all, please reach out to us at support@lumuwala.com, we'd genuinely love to help.

Samantha Lumuwala
Customer Care Team 💜

Lumuwala からの回答

2026年6月9日

Hi Shaik, thank you so much, this really put a smile on our faces. Knowing you loved your experience with us means a lot, because that's exactly what we work so hard for. We're so happy you're part of the Lumuwala family. Wishing you lots of cosy nights ahead, and if there's ever anything you need, just reach out to us at support@lumuwala.com, we'd love to hear from you again.

Samantha Lumuwala
Customer Care Team 💜

Lumuwala からの回答

2026年6月9日

Hi Joyce, what a lovely review to read, thank you so much. The way you described wanting a pillow that follows the curves of your neck rather than something flat or rigid is exactly why we created this one, so it honestly feels like it found the right person. We can't wait to hear how your first nights go, and we'd love it if you came back to share your experience like you said you would. If there's ever anything you need in the meantime, just reach out to us at support@lumuwala.com. Dream big indeed!

Samantha Lumuwala
Customer Care Team 💜

Lumuwala からの回答

2026年6月9日

Hi Brittany, aw thank you so much, this made us so happy to read. Soft and comfortable is exactly what we hope every single night feels like for you, so knowing you're absolutely loving it is the best news. Thank you for taking the time to share it with us. Wishing you many more snuggly nights ahead, and if there's ever anything you need, just reach out to us at support@lumuwala.com, we'd love to hear from you again.

Samantha Lumuwala
Customer Care Team 💜

Lumuwala からの回答

2026年5月22日

Hi Wendy, thank you so much for taking the time to leave this, it genuinely means a lot. Hearing that you're sleeping a lot better and finding it nice and comfortable to sleep with is honestly the best thing we could read this morning, because better sleep was the whole reason we started this. Sometimes the simplest reviews say the most, and yours absolutely did. Wishing you many more cosy nights ahead ☁️ If you ever need anything at all, please don't hesitate to reach out to us at support@lumuwala.com, we'd love to hear from you again.

Samantha Lumuwala
Customer Care Team 💜

Lumuwala からの回答

2026年5月22日

Hi Victoria, thank you so much for this lovely review, it truly made our day. We put a lot of care into making the website and ordering experience feel as smooth and easy as possible, so reading that it all came through on your end is so reassuring. And honestly, the fact that you're already thinking about trying more of our products in the future is such a sweet vote of confidence in what we're building here. We can't wait to welcome you back whenever you're ready for what's next. If you ever need anything at all, please don't hesitate to reach out to us at support@lumuwala.com, we'd love to hear from you again.

Samantha Lumuwala
Customer Care Team 💜

Lumuwala からの回答

2026年5月22日

Hi Anna, oh wow, thank you so much for this, you have no idea how much we love hearing this. The whole reason we designed the Cloud pillow the way we did was to work for every kind of sleeper, side, back, all of it, so reading that you're comfortable no matter how you lay is honestly the dream outcome for us. That softness mixed with proper support was the exact balance we were chasing, and knowing it's actually helping you sleep more soundly makes every late night of design work feel so worth it ☁️ If you ever need anything at all, please don't hesitate to reach out to us at support@lumuwala.com, we'd love to hear from you again.

Samantha Lumuwala
Customer Care Team 💜

Lumuwala からの回答

2026年5月22日

Hi Momo, thank you so much for writing this, it really means a lot. Neck tension is one of those things people quietly live with for so long that they almost stop noticing it, so reading that yours has eased up and that you're sleeping better is honestly such a beautiful thing to hear. That balance of comfort and proper support was exactly what we were chasing when we designed it, and knowing it's landing the way we hoped makes all the difference on our end too ☁️ If you ever need anything at all, please don't hesitate to reach out to us at support@lumuwala.com, we'd love to hear from you again.

Samantha Lumuwala
Customer Care Team 💜

Lumuwala からの回答

2026年5月22日

Hi Ashley, oh you're the sweetest, thank you for this! We had so much fun curating the range so that there'd be something for every kind of sleeper and every kind of vibe, so reading the words cutest and most comfortable in the same sentence is honestly everything to us ☁️ Hope your pillows keep bringing you the comfiest of nights. If you ever need anything at all, please don't hesitate to reach out to us at support@lumuwala.com, we'd love to hear from you again.

Samantha Lumuwala
Customer Care Team 💜