Service was great! From the time I purchased until the delivery. They let me know when the order was received, contacted me to discuss delivery time and the driver was very nice. He stayed in touch to... もっと見る
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Prompt delivery far exceeded my expectations. I received my order within 4 days of placing it instead of the 3 weeks that was originally expected. I was shocked and very pleased. The delivery guy was... もっと見る
My whole experience with my new bed has been Amazing. The delivery process was fast and easy. I’m enjoying my bed and would recommend Luna Furniture to anyone. Thank you.
Thank you for arriving on time. Management kept providing updates and made sure my dining table arrived on time.
企業情報
当該企業による記述
At Luna Furniture, we're dedicated to providing a 5-star experience, transforming how people shop for their homes from product discovery to delivery.
連絡先
Walnut Hill Lane 2945, 108, 75229, Dallas, Texas, 米国
- +1 832-900-3800
3.9
ほぼ満足
17件のレビュー
レビュー依頼の記録がありません
この企業は顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。
ネガティブなレビューの 55％に回答しています
通常24時間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Avoid at all costs
Avoid at all costs! Ordered a couch from them a month ago. Impossible to get someone on the phone or to email me with any real information about tracking or shipping estimate. Kept getting the brush off. "Someone will be in touch". Website claimed it was in stock and would ship in a few days! Insane.
Now I'm begging them to cancel. When I asked for a cancellation they FINALLY said it would be shipped
"within 15 days". It’s always a month late. I can’t wait another 15 days. Also I don’t trust them. I only received this information after I said I would like to cancel if it hasn’t been shipped yet. I never would have ordered had I known they were falsely advertising their delivery dates. They are claiming to go ahead with my cancellation but we will see. Luckily I used an American Express and will be taking it up with them if Luna doesn't follow through. l’d rather pay extra somewhere else that has real customer service. Absolute scam website.
2026年5月28日
自発的なレビュー
Luna Furniture - Dallas からの回答
Dear customer,
Thank you for sharing your feedback. We are sorry to hear about your experience, but we were unable to locate any order under the name associated with this review.
At Luna Furniture, items marked as In Stock are normally processed as quickly as possible, and we always aim to provide clear updates regarding shipping and delivery timelines. If there has been any confusion or delay, we would genuinely like the opportunity to review the case and assist you properly.
Please contact us with your order number or the email address used at checkout so our team can investigate this immediately. If a cancellation request has already been submitted, we will also be happy to confirm the current status for you.
We take accusations such as “scam website” very seriously. Luna Furniture is a legitimate business, and our goal is always to resolve customer concerns fairly and professionally.
Kind regards,
Luna Furniture Customer Support
The fact that it came with a light on…
The fact that it came with a light on it and I did not know it had. It's beautiful and the price was even cheaper than Walmart!
2026年4月7日
自発的なレビュー
My whole experience was great!
My whole experience with my new bed has been Amazing. The delivery process was fast and easy. I’m enjoying my bed and would recommend Luna Furniture to anyone. Thank you.
2026年3月21日
自発的なレビュー
Excellent Service
Service was great! From the time I purchased until the delivery. They let me know when the order was received, contacted me to discuss delivery time and the driver was very nice. He stayed in touch to advise his ETA (From Texas to Louisiana) and was on time with what he quoted. Everything came boxed nice and neat. Items just as described. Definitely would recommend and I definitely will be ordering again soon!!
2026年3月6日
自発的なレビュー
Love my New Sofa!
It's so pretty and comfortable! Also came sooner than expected. It was backordered and wasn't supposed to come for at least a week and a half. Love it. The bed is nice, and love the size. The sofa is heavy and sturdy. They brought it in and it was a bit tough but so happy. Thank you!
2026年2月3日
自発的なレビュー
3 weeks and still no delivery
It’s been 3 weeks and still not have received my couch and loveseat. Emails from customer support are giving me the run around. I would give zero stars if I could!!!
2026年2月2日
自発的なレビュー
Prompt delivery far exceeded my…
Prompt delivery far exceeded my expectations. I received my order within 4 days of placing it instead of the 3 weeks that was originally expected. I was shocked and very pleased. The delivery guy was great, the chairs are beautiful and of superior quality. I couldn’t be happier.
2026年1月17日
自発的なレビュー
Arrived sooner than expected
Arrived sooner than expected. On time delivery. Super nice young man that delivered the nightstands
2026年1月9日
自発的なレビュー
Excellent customer service
Great product, easy ordering product , and excellent customer service
2025年12月8日
自発的なレビュー
These people are liars
These people are liars. First of all I never reveived an email confirmation. Made the mistake of paying by bank account so no ptotection by the credit card. They promised delibery 3-Weeks. Supposed to be here by Christmas and I was told it was out for delivery so I had to cancel all my plans to sit and wait for it. Now I get a text this morning telling me I won't see it until mid January and they want a 30% restocking fee if I cancel. Run away as fast as you can. Do not do business with these people! Once again to be clear you lied because Sunday you told me to expect a call it was out for delivery. Monday your team said don’t make plans the delivery will call you it will be there for Christmas. Tuesday i get a text telling me you won’t see it until December 28th and i will not see it for 15 days after that. I don’t know what to believe at this point. You offer me a 100.00 for your deception and I cannot have my family for Christmas as the old table is gone to make room for the new one I won’t see for a month.
2025年12月22日
自発的なレビュー
Luna Furniture - Dallas からの回答
Hi Tim,
We’re truly sorry for the frustration and inconvenience this situation caused, especially being told to expect delivery and then receiving an updated timeframe. We completely understand why you feel upset, and we want to clarify what happened as transparently as possible.
As soon as your order was placed, it was submitted to the manufacturer/vendor immediately, and the vendor confirmed the order was received and in process. The 3-week timeframe we shared was based on the ETA provided to us by the vendor at that time, and that is the same ETA we communicated to you.
Unfortunately, after the order was already in progress, the vendor revised the ETA to a later date due to inventory/production scheduling changes on their end. The moment we received the updated information, we reached out right away to keep you informed because we agree that delays should never be a surprise.
Again, we sincerely apologize for the disappointment and the disruption this caused. We appreciate you sharing your experience, and we’d like the chance to resolve this in a fair and respectful way.
Luna Furniture Support Team
Thank you for arriving on time
Thank you for arriving on time. Management kept providing updates and made sure my dining table arrived on time.
2025年11月25日
自発的なレビュー
I purchased a 3 drawer file cabinet…
I purchased a 3 drawer file cabinet from Luna Furniture, which arrived within 5 business days. The quality of the product is excellent and I am quite happy with the service as well.
2025年11月4日
自発的なレビュー
Was very good furniture at a great…
Was very good furniture at a great price, and was delivered and set up fast and very professionally!
2025年11月11日
自発的なレビュー
Great product at the best price…
Great product at the best price available anywhere. Excellent communications and courteous delivery drivers. All around great experience.
2025年11月2日
自発的なレビュー
What an amazing experience with Luna…
What an amazing experience with Luna furniture. 100% recommended
2025年8月9日
自発的なレビュー
The delivery was swift and the…
The delivery was swift and the furniture is high quality! I love it and so does my family :)
2025年6月23日
自発的なレビュー
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