The product arrived well packed. I realized that I had ordered the wrong size and emailed the company. They were very quick to arrange for a free exchange. They are very communicative and committed to... もっと見る
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Ordered 2 pillows, received an email to say order confirmed. Items arrived around 8 days later. Unfortunately, these are no good for anyone built bigger than a child. They as so low your neck has gone... もっと見る
Ordered off size chart and recommendations. Size was not true. Contacted customer service and they got back to me in a timely fashion sending out a replacement without having to return the old produc... もっと見る
I have ordered twice from this company - first, 4 for me and, second, 2 for a friend. When my orders arrived, I realized that the size was wrong and I emailed the company (for both separate orders)... もっと見る
最近のレビュー依頼の記録はありません
この企業は最近、顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。
ネガティブなレビューに回答していません
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Excellant customer service and product
Lunara Comfort sent me my order and it was way too small...I wrote them and asked them where to send it back. They got right back to me and said for me to keep it and that they would replace it. They continued to ask my size. So I did send back my size and I heard right back from them telling me that it is being processed and when it is ready to ship, they would let me know. The product is really made nice and I cannot wait to get my correct size. I would order from them again. I gave them a 5 star review.
Do not buy from his company
Do not trust this company. The sizing of their tank tops is really small. I contacted them to initiate a return, but my email was ignored. As I had found them on Facebook I thought they were perhaps a fake company so I chalked it up to experience. 3 months later I started to be deluged with promotional emails from them. So I responded and tried again with the return only to be told I was now outside the 60 day return window- despite sending them a copy of my original email. The promotional emails keep coming.
Prompt service. When I accidentally ordered the wrong…
When I accidentally ordered the wrong size I sent an email. It was answered promptly offering to replace the items without the need to return. Excellent service!
Contact through email mail was good…
Contact through email mail was good ,replying quickly, under stood my mail to them ,now fixed my problem
I had an issue with the size
I had an issue with the size, and I emailed them on 8/18/26 and they took care of it in two days!! Very impressive, I deal with customer service on a daily basis, and I wish they would all respond so promptly.
NO REFUNDS, STEER CLEAR
Lunara Comfort took 10 days to send my order, then when the tank tops arrived, I was so disappointed with the quality. No hems, just cut nylon to ravel! Cheap, and uncomfortable. When I requested a refund having spent 90 bucks, I was told that they do not issue refunds for poor quality, and to gift them to a person I care about or charity. I literally laughed out loud!
Customer service
When my order arrived I realized that the size was wrong and I emailed the company. They responded within 1 hour and replaced my items with no questions asked. Very happy. The quality of the tanks are amazing
When I received my 2 tanks one of them…
When I received my 2 tanks one of them was the wrong size. I emailed them and they quickly replied and are sending me the correct size. Very satisfied with ease of fixing the problem. Thank you.
I am going to stay factual
I am going to stay factual. This company runs by its own policy of resize or refund but doesn’t comply to UK consumer rights for money back when the item isn’t appropriate for you or isn’t as good a quality as you expected.
They had even led me to the first incorrect size by email. Their email interactions until this point was very warm, engaging & encouraging for me to try another size. Their response when I asked to return the second items arrived on the same day, for a refund, was no, that’s not their policy, gift it to charity.
I feel blind sided, mugged & left out of pocket.
It may or may not be suitable for smaller fronted (cupped) people, that’s not for me to say.
Support service
I found the sizing small and Lunara immediately offered to exchange the size. Thank you
I ordered 4 band-free bra tanks one…
I ordered 4 band-free bra tanks one size up from what i usually wear but unfortunatey they were to big.I contacted lunara and was pleasantly surprized to receive a quick reply and they are now arranging to replace my tanks .so thankyou for your proffessional service.
Help with Lunara return due to wrong size.
I ordered 2 of the Lunara Comfort bra’s. The size I ordered was too larger for me. I contacted the company and they got in touch with me in less than 24 hours. They are replacing the bra’s with the right size and I can keep what I have to donate to someone who they fit. Customer service excellent.
I was pleasamtly surprised at the very…
I was pleasamtly surprised at the very prompt reply to my email and happy with the solution offered.
Wrong Size received
I received my order and noticed the size was not what I expected also the sale was for buy 1 get 1 free, I ordered 3 and only got 3, however I emailed and got a reply within a few hours saying that a new order is been sent, I am looking forward to getting my tops,and will review again
Dealing with Lunara Comfort *****
I was greeted with courtesy and respect about my issue of ordering the wrong size! I was panicking about the whole ordeal. I was reassured my new size would be coming very soon and not to worry about the issue.
The level is service i received was…
The level is service i received was amazing. Very accommodating to my needs
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