Luvella レビュー 6

Luvella からの回答

2026年3月9日 に更新

Hi Cz,

Thank you so much for taking the time to leave us a wonderful review. We're really happy to hear that your order arrived on time for your daughter's birthday. Special moments like birthdays are incredibly meaningful, and it means a lot to us that a Luvella gift could be part of that celebration.

We design our pieces to carry a message and create memories between loved ones, so knowing that your gift reached you in time for such an important occasion truly makes our day. We hope your daughter loved her gift and that it brought a smile to her face.

Thank you again for trusting Luvella for such a special moment. Your support means a lot to our small brand, and we look forward to serving you again in the future.

Warm regards,
Team Luvella

Luvella からの回答

2026年3月9日

Dear Linda,

Thank you for your feedback. We’re sorry to hear that you were disappointed with the delivery time of your order.

Your item was a custom-made piece, which requires additional production time before dispatch. During this period there was also a delay due to the Chinese New Year holiday, when many production facilities temporarily close. Unfortunately, this extended the processing time for some custom orders.

Please note that express shipping applies to the delivery time once the item has been dispatched, while custom-made items still require production time beforehand.

We apologise if the delay caused any inconvenience. We have also responded to your email and were happy to assist regarding your enquiry. If there is anything further we can do to help, please feel free to contact our support team.

Kind regards,
Luvella Support Team

Luvella からの回答

2026年3月9日

Dear Toni,

Thank you for taking the time to share your feedback. We’re sorry to hear that your experience did not meet your expectations.

After reviewing your order, we can confirm that the correct item was shipped according to the selection made during checkout. Our standard packaging for this item is a velvet pouch, while the gift box is an optional upgrade available during the product selection process.

We would also like to clarify that we have responded to the emails you sent and have been happy to assist regarding your enquiry.

Customer satisfaction is very important to us, and we always aim to be transparent about our product options and packaging. If there is anything further we can do to help resolve this for you, please feel free to contact our support team directly.

Kind regards,
Luvella Support Team

Luvella からの回答

2026年3月9日

Hi Liz,

Thank you for your kind review! We're really glad to hear that you're happy with the quality of the products and your purchase overall. Your support means a lot to us.

If you ever need anything in the future, we're always here to help.

Thanks again for choosing Luvella!