Luxaflex Australia レビュー 4,496

TrustScore 5段階評価の4.5

4.6

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5つ星のうち5の評価

The new blinds were ordered and delivered in a timely fashion. They have a block out lining which is perfect for my dressing room, bathroom and guest bedroom. They are a shade of white which matches... もっと見る

5つ星のうち5の評価

Big thanks to stret at Newmans for squeezing us in when we were in a bind. His agility in responding to our needs was incredible and delivering a perfect product in an amazing timeframe is a credit to... もっと見る

5つ星のうち5の評価

Luxaflex Australia - QiShades were able to install new blinds on a glass wall of our apartment recently. The blinds are stylish, block out 90% of the UV light and are remotely controlled. QiShades did... もっと見る

5つ星のうち5の評価

From the moment I walked into Zen Blinds in Wynnum, I instantly felt comfortable. Heidi in the showroom was patient and showed me many options for our shutters & blinds. Lyal measured and installed pe... もっと見る

企業情報

  1. ウィンドウ トリートメント店
  2. オーニング提供業者
  3. カーテン ショップ
  4. カーテン販売店
  5. カーテン製造販売業

さまざまな外部ソースから提供された情報

Luxaflex window coverings are synonymous with quality craftsmanship, innovation and value. Our suite of window fashions includes Blinds, Shutters and Venetians, Sunscreens and Awnings – all with a focus on beauty and durability. Our blinds collections includes Duette Shades, famous for their energy efficiency, beautiful Pirouette Shadings, Modern Roman Shades, and traditional favourites such as Panel Glide Blinds and Roller Blinds. Nobody knows Shutters and Venetians like Luxaflex - whether it's Aluminium Venetian Blinds, Timber Shutters or our durable, easy-clean PolySatin Shutters, we have an option to suit your windows. And our exterior collection of Awnings and Exterior Shutters is unrivalled - we offer Folding Arm Awnings, Canopy Awnings, Shutters and many more fantastic outdoor products.


連絡先


4.6

優良

TrustScore 5段階評価の4.5

4496件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

ネガティブなレビューの 71%に回答しています

通常2週間以内に回答

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5つ星のうち5の評価

New Roller Blinds: The new blinds were ordered and…

The new blinds were ordered and delivered in a timely fashion. They have a block out lining which is perfect for my dressing room, bathroom and guest bedroom. They are a shade of white which matches the walls perfectly and the effect is clean and bright. I am very pleased. The white chains for lifting and dropping the blinds are less obvious than the previous silver ones so all in all, a big improvement. Many thanks to Luke, the installer.

2026年3月25日
自発的なレビュー
5つ星のうち5の評価

Great communication and swift job…

Big thanks to stret at Newmans for squeezing us in when we were in a bind. His agility in responding to our needs was incredible and delivering a perfect product in an amazing timeframe is a credit to him. We can’t thank you enough team newmans!

2026年3月10日
自発的なレビュー
5つ星のうち5の評価

Luxaflex Australia - QiShades

Luxaflex Australia - QiShades were able to install new blinds on a glass wall of our apartment recently. The blinds are stylish, block out 90% of the UV light and are remotely controlled. QiShades did the job efficiently and professionally. Now the TV is easier to watch without the early evening glare. One very satisfied customer. Margaret 😀

2026年2月10日
自発的なレビュー
5つ星のうち5の評価

The Armidale team at Hunts Carpets &…

The Armidale team at Hunts Carpets & Blinds recently installed Luxaflex blinds in my home. The service was professional & undertaken with the minimum of fuss. The outcome is very pleasing & I would highly recommend them if you are considering installing curtains or blinds.

2026年2月26日
自発的なレビュー
5つ星のうち1の評価

Shutters and blinds

Shutters, blinds and a skylight blind were ordered from Balmain more than 6 months ago. The skylight blind and the shutters arrived and were installed, no problem, but of the other 2 sets of blinds, one was not delivered and the other was the wrong size. I was told they'd get back to me, I heard nothing till I got an email from sales asking why I hadn't paid the remainder owing, and I explained I still hadn't received the blinds. After a bit of toing and froing, it was agreed that I was owed well over $1000 for the blinds I never got, but I'm still waiting. The guy from accounts was apologetic, but I've never heard a word of apology from the sales team.

2026年2月5日
自発的なレビュー
Luxaflex Australia ロゴ

Luxaflex Australia からの回答

Hi Chris,

We’re very sorry to read about your experience and the frustration this has caused. Waiting more than six months, receiving incorrect and missing items, and then having to chase updates and a refund is understandably upsetting.

The delays, sizing issues, and gaps in communication you’ve described are disappointing to hear and do not reflect the experience we want for our customers.

If you’re willing, please contact us at info@luxaflex.com.au with your details, and we’d be happy to follow this up with the showroom involved.

Regards
Carly

5つ星のうち1の評価

Beware - ZERO after installation support for faults

Purchased thousands of dollars of Luxaflex blinds through Ocean Grove Blinds and Curtains. All good until fault with installation of one of the blinds. Ocean Grove Blinds have ZERO after installation support to rectify their errors. In fact, they will just ignore your emails, etc. Should customers expect more -- HELL YES. Go elsewhere, you deserve better.

2025年11月4日
自発的なレビュー
Luxaflex Australia ロゴ

Luxaflex Australia からの回答

Hi Sue,

Thank you for sharing your feedback. We understand how frustrating it would be to experience an installation fault and feel that you haven’t been able to get the support you need afterwards, especially after such a significant investment.

We’d like to check whether this issue has now been resolved for you. If it hasn’t, please contact us at info@luxaflex.com.au with your details and a brief outline of the fault, and we can assist by following this up with the dealer on your behalf.

Regards
Carly

5つ星のうち5の評価

The team at windo are very professional…

The team at windo are very professional and knowledgeable. We have used this company several times in the past for small jobs. Most recently it was to fit our whole house when we moved. Francesca walked us through the most practical ways, given our space, to create maximum block out. She guided us on aesthetic choices, helping us bring the rooms together with other features. They worked within our budget and helped us find recycled / oeko tex certified products to minimise internal VOCs. The manufacturer made several mistakes and the blinds needed to be re-sized twice. Francesca and her team jumped in quickly to try and resolve as soon as was possible. Zac, the installer, is professional, a problem solver and installed the blinds and curtains beautifully.

2026年1月11日
自発的なレビュー
5つ星のうち5の評価

Excellent service from Zen Curtains

Excellent service from Zen Curtains. Adam and Damon installed new drapes in our laundry and did an outstanding job. They were very professional, courteous, and took care to protect the area by laying down coverings before starting. The workmanship and attention to detail were excellent. Highly recommended

2026年1月7日
自発的なレビュー
5つ星のうち1の評価

Bad Customer Service - Do Not Use.

Had a salesperson attend my residence for a measure & quote whom I found to be rude, arrogant & not take the time to explain the product, he was obviously in a very big hurry to move on. I rang management and mentioned that I am happy to deal with Rundle as long as I don't have to deal with this particular salesperson which they were fine with until I received an email from the salesperson. Rang management and they have now back tracked and said that I will need to deal with this salesperson or take my business elsewhere. As is the case, we don't always get along with people, this is normal, but to insist that a customer must get along or to take my business elsewhere is a testament to their customer service values. I have wasted 4 weeks with this company only to be informed of this by Samantha.

2025年12月5日
自発的なレビュー
Luxaflex Australia ロゴ

Luxaflex Australia からの回答

Hi Theo,
Thank you for taking the time to share your feedback. I’m sorry to hear how frustrating this experience has been for you. This is certainly not how we want any customer to feel when engaging with our brand.
We have spoken directly with Rundle Blinds & Curtains to gain a complete understanding of what occurred. Our dealers are required to provide advice based on technical feasibility and product suitability, and we appreciate that differences in expectations or communication styles can affect how an interaction is perceived.
That said, we truly value all customer feedback and take it seriously. If you'd like to share any further information, please email info@luxaflex.com.au.
Thank you again for taking the time to leave your review.

5つ星のうち5の評価

Fantastic service and product.

We had the team do block out and lighter blinds thru our home replacing old shutters. Marilyn guided us re which blinds, colors and materials and we were decided within fifteen minutes of her being here and then all our measurements for installation were completed. Michael and Riley came yesterday and could not have been more courteous or efficient! We are so happy with the blinds, they look great and are so functional! Very glad we went local with this family business, total professionalism from start to finish and excellent value ! Many thanks.

2025年12月2日
自発的なレビュー
5つ星のうち5の評価

Luxury Blinds and Awnings, Wynnum - highly recommended

Immensely grateful for the knowledge and expertise about Luxaflex blinds found at Luxury Blinds and Awnings, Wynnum. Cannot recommend more highly. So relieved Lyle was quickly able to sort out our roller blind repair problem (especially once we realised he was likely to have installed the blinds in the first place quite some years before).

2025年9月22日
自発的なレビュー
5つ星のうち5の評価

MY NEW AWNINGS BY LUXAFLEX

I required 3 new awnings for very old, damaged and bad looking awnings on my new apartment. QiShades gave me a reasonable quote for this large job and I also received a very good discount. Mark and his team were very professional, friendly and helpful putting up this most difficult job but they did this with a good sense of humour. Thank you so much for making my new apartment look so much better and providing a great sunshade for a westerly position to make my life so much more pleasant with my automatically opening awnings which makes life so much easier.
Annette

2025年9月30日
自発的なレビュー
5つ星のうち5の評価

Very happy with my new window treatments and shade tracks

I have purchased block out curtains for my bedroom, sheer s wave curtains in my family room and two minor bedrooms, polysatin plantation shutters in my family/kitchen windows and bathroom/toilet and ensuite bathroom and 2 x sunteca shade track awnings out in my alfresco area. I am so happy with the products and service from Cameron, Rebecca and Carolyn. I would highly recommend Sunmaster/Luxaflex, Joondalup for all your window treatment requirements. Great communication and follow up, professional installation and service.

2024年9月5日
自発的なレビュー
5つ星のうち1の評価

Buyer Beware

I needed curtains for my apartment- privacy was not a factor- they just had to provide warmth and colour at night. I chose a fabric that was reasonably sheer and I stipulated that I didn’t want to lose my view. As the curtains weren’t lined I expected they would pull across into a compact shape. How wrong I was. The curtains spring across the window and can’t be pushed back! It’s like they’re spring loaded and eat up half the window. These curtains were expensive and I have been very disappointed. When I wrote to point out the problem they offered to supply tie backs- at a cost of course. I feel they are a company that does not communicate any potential negatives to their product. And they are no bargain! One would expect more for the cost! Buyer beware!

2025年7月10日
自発的なレビュー
Luxaflex Australia ロゴ

Luxaflex Australia からの回答

Hi Gail, We’re so sorry to hear your curtains haven’t met your expectations. We understand the importance of window coverings that not only look beautiful but also function as you envisioned, and we regret that this hasn’t been your experience. We’ll follow up with the dealer regarding your situation. If you have any queries, please don’t hesitate to contact us at info@luxaflex.com.au so we can assist you directly.

5つ星のうち1の評価

Appalling Service

In spite of a phone calls, emails and a visit by the owner Mark ( "I'll send you a quote"), they failed to follow up with any correspondence, return phone calls or provide the referenced "quote".
Don't bother with them.
Went to another dealer and received excellent service.

2025年7月31日
自発的なレビュー
Luxaflex Australia ロゴ

Luxaflex Australia からの回答

Hi Robert, We’re sorry to hear about your experience and the lack of follow-up you received. While we’re glad you found great service with another dealer, we’d still like to follow up with the dealer involved. If you’re open to it, please contact us at info@luxaflex.com.au.

5つ星のうち1の評価

Promises but no action

4 weeks ago I contacted Luxaflex in Geraldton to organise a quote. Mitch came out to quote and then time passed and no quote arrived. I’ve called their office three times to ask if they could send the quote through and three times I’ve faithfully been promised that they will follow up with Mitch and get him to call me back. Still waiting for that call back!

2025年7月23日
自発的なレビュー
5つ星のうち5の評価

Nordic Folding Arm Awning

Mark and the team were very helpful, personable and professional. The awning is so easy to operate and has given our deck area a totally different ambience. We are delighted and would certainly recommend QiShades/ Luxaflex to family and friends. Louis & Jill

2025年6月27日
自発的なレビュー
5つ星のうち5の評価

Happy repeat customers !!

Have always had a great rapport with Alan Smith and his friendly and helpful staff! Great Luxaflex product (duette blinds)! Prompt production and installation service! Very happy repeat customers!!

2025年6月24日
自発的なレビュー

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