luxmii.com レビュー 

The linen is poor quality. Unfortunately for me, I bought it in the sale and could not get a refund. I won’t be purchasing again. I have so much linen that is far superior in quality.

I would give this company a zero if I could!! Terrible customer service, I’m awaiting a refund and it’s been over 3 weeks since they received my item by return mail! Terrible - will never shop here again!!!

I was looking for high quality linen for my mother and knew she’d adore it. The fabric is absolutely superb, and the customer support was fantastic, they even helped me figure out the sizing. I highly recommend them!

Purchased a dress from the company .. thankfully on sale. Not quality. See through (even with lining).
Terrible communication and will take multiple days to get back to you.
A very shady company. There is a reason they don't have Google reviews.

I’m honestly obsessed with Luxmii and their linen pieces! I’ve slowly built up quite a collection, and I wear them all the time because they’re just so comfortable and effortlessly stylish. The quality is amazing — you can really feel the difference as soon as you put them on.
My absolute favorite has to be the Zephyr Pants. They’re honestly the perfect pair of linen pants — super soft, flattering, and versatile enough to wear anywhere. I dress them up for dinners, throw them on for lazy beach days, and they always look and feel incredible.
I love Luxmii so much that I’ve even started gifting their pieces to my friends and family, and now they’re hooked too! It’s one of those brands you just can’t keep to yourself. Everything about them, from the designs to the sustainability to the quality, feels thoughtful and timeless.
If you’re looking for beautiful, eco-friendly linen clothing that you’ll want to live in, I couldn’t recommend Luxmii enough. They’ve become a staple in my everyday wardrobe, and I don’t see that changing anytime soon!

$45 dollars in “shipping costs” to return an order. You have to email them to request a refund, takes a few days to get back to you with random questions to delay the process. Then, 5 weeks after you shipped the item back, they finally refund you, minus $45 unreasonable dollars. Don’t buy from this brand.

I ordered 2 dresses and then after paying read some reviews about customer service and inability to return so I quickly emailed luxmii to cancel order as I didn't want to have issues. They ignored email and following day wrote back and said no worries you can return for full refund. The one dress was 200.00 and the cost to return to Australia is 200.00 so I am out luck. Very sneaky. I had asked to cancel order and they ignored it knowing it was final sale. Never again

This company misrepresents itself. They offer new customer discount and if you use it you cannot return the item. They are dishonest and do not respond to repeated requests and offer only excuses. The linen is the equivalent of a very harsh material it is not soft. I ordered two of the same dress in two different sizes fully intending to return the one that didn't work and that was impossible. Repeated attempts to contact them were beyond my best efforts. They offered customer credit but then gave you no way to actually return the item. I complained to my credit card and filed a report and now I am defrauded of over $450.
They told my credit card company that they offered a store credit, but again they offered no way to ship the items back no address was given No Label was given no instructions were given.

I should have read return policies. Very restrictive. Even with just a new customer discount only store credit is offered. One must send returns at own cost and must engineer it entirely oneself and send to AUSTRALIA. Expensive. Also, unless you are tall, the designs don’t work well. Simply not helpful overall and not good for US customers.

If you are thinking of returning items, don't make a purchase! I spent $500 because I was going on a trip and the clothing looked cute. Well, it didn't fit. No biggie right? Wrong. They gave me a very hard time AND read their policy. They will charge you $30 for whatever reason AND you have to pay postage to Australia to return the items. You can have them send you different sizes or you can get a lifetime store credit. Soooo, everytime you purchase and make a mistake you have to pay $30 and postage. I say don't buy anything here. There are much better places to purchase linen without all of this bother.

Ordered a top which looked gorgeous online. Received it, fit wasn't great. I had received a discount and read the returns policy but wasn't going to have it. A $300 top with no darts for the chest and no refund option? WTH? The worst part was: the fabric was harsh and itchy. I work in textiles, the website advertised stone washed linen which is the reason why I purchased in the first placed. It was supposed to be a super soft weighty linen. It was not.
I reached out to Catia from customer service. Was told some bullshit about their product quality but they agreed to a refund. They told me to send the top back to Cairns but provided a DHL label back to their mill in Portugal. I clarified, they said send to Cairns. I hot tracking as I could smell a rat. Had to chase up to get confirmation they had received my return. Every second email I sent was ignored. Was told no parcel received even though I had proof. Was told to provide cryptic evidence of delivery address and date. Eventually, they magically found my parcel. I had to push for the money back. Then got ignored. Eventually they processed my Afterpay refund, minus $50 first shipping. WTF! Anything to screw you over! Again I had to justify their mistake!!!! I think they do all this on purpose hoping people get bored of chasing up. I had to crack it and eventually got my money back. She then tried to sweeten the experience promising a $50 voucher which came back as $40. Needless to say I was never going to use it but even then they were not honest. Don't waste your money: cuts are not great, fabrics are no good, customer service is appalling. That company has zero integrity BEWARE!!!

Unfair and harsh refund policy for an online clothing store.
Would not recommend purchasing EVER.
Product looks better in the photo than the quality in real life.
Overpriced and deceptive company

Terrible experience. Ordered for few items. They missed sending few items and the others had to be returned because I did not like them. If you need to return any item to LUXMII Linen, you need to pay for the shipment of the items to Portugal. And it has been sitting in Portugal customs for almost 2 months now and even after customs reaching out to LUXMII linen several items, they haven’t yet provided the documents for customs clearance. And their customer service is pathetic. I have almost $1000 stuck with them and there is no zero effort made to resolve the matter or respond to emails. So if you want to place any order with them, do it at your own risk as you are likely to be in big trouble.

I ordered an item that didn't work out/didn't match the description on the website, and wanted to return. I was told, rudely, that since I had used a promo code, they wouldn't issue a refund. Never before have I encountered such a weird draconian policy before. Yes, that information was buried in the fine print somewhere on their website, but it was in no way made clear that at checkout that I was making a 'final sale' purchase. Customer service, if you can call it that, was a unique mixture of ineptitude and arrogance. Due to their dishonest policies and rude attitude, I'd never recommend buying from this company.