LUX SKIN レビュー 

7,038
•
TrustScore 5段階評価の4.5

4.6

レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら

プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら

レビュアーのコメントを見てみましょう

5つ星のうち5の評価

Can’t wait to try this micro needle serum. Easy to use site with immediate order update. Easy to navigate and discounts for multiple purchase. God bale for money assuming it loves up to expectations... もっと見る

5つ星のうち5の評価

Website easy to navigate & at a click iv ordered what i want. Fantastic deals. Iv stocked up on anti ageing micro-needling serums & free face masks. My skin will be glowing. Prompt delivery.

5つ星のうち5の評価

Part of the reason I chose to try this product is because the ease of the use of the website, and the description of what the anti-aging ingrediants included in the serums. This is such an importan... もっと見る

5つ星のうち5の評価

Simply love your anti aging micro needling kits also peptide serum n tallow n honey cream been using these products for some time now Just wondering have you stopped Afterpay as a payment for tried... もっと見る

企業情報

  1. 美容製品提供業者

当該企業による記述

Affordable skincare treatments without the price tag. Over 1 million orders shipped since 2019.


連絡先

4.6

優良

TrustScore 5段階評価の4.5

7038件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

顧客にレビューを依頼しています

この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。

ネガティブなレビューの 53%に回答しています

通常1週間以内に回答

この企業のTrustpilot 利用方法

レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

4.6

すべてのレビュー

(7,038)

過去12か月のレビュー数: 3,575件

レビューを書く
Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち1の評価

Bought the premium IPL handset V2

Bought the premium IPL handset V2, it sometimes doesn’t laser at all and sometimes switches off. It also only comes with an EU adapter, I tried to send it back but they refused to refund me and just tried to give me a load of workarounds or store credit. Personally having 3 issues with a device, I’m gonna want my money back instead of a workaround.

2026年10月11日
自発的なレビュー
5つ星のうち5の評価

I had a fantastic experience with Lux…

I had a fantastic experience with Lux Skin! The website was fast, easy to use and beautifully laid out, making it simple to navigate and find exactly what I was looking for. All the product information was readily available, and every question I had was answered clearly without the frustration of having to search endlessly for answers.

A great website experience makes such a difference and has given me confidence in my purchase. Now I’m excited to try the product and really hope it lives up to the excellent first impression the website and service have made!

Thank you, Lux Skin, for making the whole process so easy and enjoyable!

2026年10月27日
自発的なレビュー
5つ星のうち1の評価

Package was late and product was faulty…

Package was late and product was faulty premium IPL V2 FDA cleared product doesn’t charge and doesn’t work have emailed them multiple times with video proof as well as the foundation only lasted 1 week very disappointed in your product and still haven’t had a refund or any acknowledgment of faulty product I would not recommend please get back to me happy to send product back but you haven’t given me this option
Leslie Allan
Beaufort heights
BS5 8JX

2026年10月14日
自発的なレビュー
5つ星のうち1の評価

Would give no stars if it was possible!

Would give no stars if it was possible!

Possibly the worst customer service ever!! Order did not arrive and emails to Luxcove CS have been consistently ignored for the last month!

Disgraceful taking money but not wanting the responsibility for ensuring parcels are actually delivered!

2026年10月26日
自発的なレビュー
5つ星のうち1の評価

Chose one time purchase but auto refill added at checkout

I placed an order and selected a one-time purchase, but it was apparently changed to a subscription at checkout which I didn’t realise until I received a refill order email. When I contacted customer service to cancel the refill and request a refund before it was dispatched or fully processed, I was told this wasn’t possible.

The subscription process and promotions feel deliberately confusing. I was told my credit would automatically apply at checkout, but it didn’t, and I only received a redemption code after making a purchase.

Overall, a frustrating and misleading experience with little transparency or consideration for customers.

2026年10月26日
自発的なレビュー
LUX SKIN ロゴ

LUX SKIN からの回答

Hi Victoria,

Thank you for sharing your feedback. We're sorry to hear that your experience hasn't met your expectations.

We would like to clarify that our subscription service is entirely optional and is never added to an order without the customer selecting it at checkout.

Our Free Gift Program is one of our most popular offers, allowing customers to receive additional products completely free with their purchase in exchange for opting into automatic refills. The subscription terms are presented at checkout, and customers are free to decline the offer and proceed with a one-time purchase instead.

We believe this is one of the best-value offers available to our customers, and participation is always a choice. All subscriptions can also be cancelled at any time.

Regarding your refill order, once an order reaches a certain stage of processing, our team may no longer be able to cancel or intercept it. However, we understand your frustration and would be happy to review the circumstances of your order further.

We're also sorry to hear about the confusion surrounding your store credit. Our customer support team would be happy to look into this and ensure any eligible credit is correctly applied.

We take customer satisfaction seriously and always aim to be transparent about our offers. We encourage you to reach out to our support team directly so we can review your concerns and work towards a positive resolution.

Kind regards,
LUX SKIN® Customer Support Team

5つ星のうち5の評価

Part of the reason I chose to try this is because of the clear call out of the ingrediants in the serume

Part of the reason I chose to try this product is because the ease of the use of the website, and the description of what the anti-aging ingrediants included in the serums. This is such an important factor when decided what we will put on our face.

They also don't try to hide reviews that may be less positive so as consumers we can make our own informed decisions. I'm looking forward to the trying the product.

2026年10月25日
自発的なレビュー

Trustpilot エクスペリエンス

Trsutpilot のレビューは誰でも書くことができます。レビューを書いた人には自分の書いたレビューをいつでも編集したり削除したりする権限があり、それらのレビューはアカウントがアクティブである限り表示されます。

プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。

Trustpilot におけるレビュー プロセスの詳細についてはこちらをご覧ください。

よいレビューを書くための8つのヒントをご覧ください。

確認を行うことで、Trustpilot に投稿されるレビューが [LINK-BEGIN-PEOPLE]実在の人物[LINK-END-PEOPLE] によって書かれたものであることの保証につながります。

レビューに対してインセンティブを提供したり、選択的にレビューを依頼したりすることは、TrustScore にバイアスを生む可能性があります。これは 当社のガイドラインに反します。

詳細情報