Can’t wait to try this micro needle serum. Easy to use site with immediate order update. Easy to navigate and discounts for multiple purchase. God bale for money assuming it loves up to expectations... もっと見る
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レビュアーのコメントを見てみましょう
Website easy to navigate & at a click iv ordered what i want. Fantastic deals. Iv stocked up on anti ageing micro-needling serums & free face masks. My skin will be glowing. Prompt delivery.
Part of the reason I chose to try this product is because the ease of the use of the website, and the description of what the anti-aging ingrediants included in the serums. This is such an importan... もっと見る
Simply love your anti aging micro needling kits also peptide serum n tallow n honey cream been using these products for some time now Just wondering have you stopped Afterpay as a payment for tried... もっと見る
企業情報
当該企業による記述
Affordable skincare treatments without the price tag. Over 1 million orders shipped since 2019.
連絡先
3/55 Gawler Place, 3500, Adelaide , オーストラリア
- hey@luxskin.co
- luxskin.co
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 53%に回答しています
通常1週間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
The add ons when you’re trying to…
The add ons when you’re trying to checkout. It’s irritating to scroll down to find the “decline “option.
Bought the premium IPL handset V2
Bought the premium IPL handset V2, it sometimes doesn’t laser at all and sometimes switches off. It also only comes with an EU adapter, I tried to send it back but they refused to refund me and just tried to give me a load of workarounds or store credit. Personally having 3 issues with a device, I’m gonna want my money back instead of a workaround.
It was very easy to order on-line
It was very easy to order on-line. The website was easy to navigate & I completed my order in a couple of minutes. I also got an amazing discount on my purchase. Thank you.
service rapide
I had a fantastic experience with Lux…
I had a fantastic experience with Lux Skin! The website was fast, easy to use and beautifully laid out, making it simple to navigate and find exactly what I was looking for. All the product information was readily available, and every question I had was answered clearly without the frustration of having to search endlessly for answers.
A great website experience makes such a difference and has given me confidence in my purchase. Now I’m excited to try the product and really hope it lives up to the excellent first impression the website and service have made!
Thank you, Lux Skin, for making the whole process so easy and enjoyable!
Easy to use products and super easy…
Easy to use products and super easy ordering!
Easy to use website
Easy to use website, seamless payment methods. Quick navigation with excellent information that is easy to read and understand for each product.
Always clear communication and speedy…
Always clear communication and speedy delivery. Great product
A smooth transaction and great service
A smooth transaction, great website and superb offers
Package was late and product was faulty…
Package was late and product was faulty premium IPL V2 FDA cleared product doesn’t charge and doesn’t work have emailed them multiple times with video proof as well as the foundation only lasted 1 week very disappointed in your product and still haven’t had a refund or any acknowledgment of faulty product I would not recommend please get back to me happy to send product back but you haven’t given me this option
Leslie Allan
Beaufort heights
BS5 8JX
Would give no stars if it was possible!
Would give no stars if it was possible!
Possibly the worst customer service ever!! Order did not arrive and emails to Luxcove CS have been consistently ignored for the last month!
Disgraceful taking money but not wanting the responsibility for ensuring parcels are actually delivered!
luxe is a lovely reliable company
luxe is a lovely reliable company. the website is easy to manage. To find your way around it is easy..
instant reliable answers.
Chose one time purchase but auto refill added at checkout
I placed an order and selected a one-time purchase, but it was apparently changed to a subscription at checkout which I didn’t realise until I received a refill order email. When I contacted customer service to cancel the refill and request a refund before it was dispatched or fully processed, I was told this wasn’t possible.
The subscription process and promotions feel deliberately confusing. I was told my credit would automatically apply at checkout, but it didn’t, and I only received a redemption code after making a purchase.
Overall, a frustrating and misleading experience with little transparency or consideration for customers.

LUX SKIN からの回答
Website is excellent easy to navigate…
Website is excellent easy to navigate got my order in the basket with no hassle can't wait for it to arrive
Part of the reason I chose to try this is because of the clear call out of the ingrediants in the serume
Part of the reason I chose to try this product is because the ease of the use of the website, and the description of what the anti-aging ingrediants included in the serums. This is such an important factor when decided what we will put on our face.
They also don't try to hide reviews that may be less positive so as consumers we can make our own informed decisions. I'm looking forward to the trying the product.
It is hard to understand the promotions…
It is hard to understand the promotions when you get to the check out.
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