Ease of ordering. Product line expansion is great. Add on would be wonderful if they were really sent with the order. I ordered two regular Lux kits with two freebies which I didn't receive but I love... もっと見る
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レビュアーのコメントを見てみましょう
I found the web site easy enough and the offers were tremendous but, I wasn't very clear on the products and it was buy 1 get 1 free but you had to choose the same serum for both, I would have liked... もっと見る
Can’t wait to try this micro needle serum. Easy to use site with immediate order update. Easy to navigate and discounts for multiple purchase. God bale for money assuming it loves up to expectations... もっと見る
Part of the reason I chose to try this product is because the ease of the use of the website, and the description of what the anti-aging ingrediants included in the serums. This is such an importan... もっと見る
企業情報
当該企業による記述
Affordable skincare treatments without the price tag. Over 1 million orders shipped since 2019.
連絡先
3/55 Gawler Place, 3500, Adelaide , オーストラリア
- hey@luxskin.co
- luxskin.co
4.6
優良
7058件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 49％に回答しています
通常2週間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
My experience with Lux
Very easy web site to navigate through. There discounts are always already taken when you get to checkout which is so helpful. I love the product and it has helped my wrinkles. It is simple to do and I highly recommend the product.
2026年10月17日
自発的なレビュー
Do not buy from Luxskin
Still waiting for my free LED face mask on the buy one get one free promotion from early September.
They did not answer my emails / messages for over a month.
Then when they did, they said they would send me it IF i amended my reviews ( SHADY OR WHAT ??)
Still waiting as nothing has arrived nearly 2 weeks later and I have been ghosted again
Appalling customer service and they have taken my money and not sent my full order with no accountability for this.
Do not buy from this company
2026年10月18日
自発的なレビュー
LUX SKIN からの回答
Hi Carren,
We're sorry to hear about your frustration and would like to clarify the promotion.
Our offer was **"Buy One LED Face Mask, Get One Free Gift"**, not "Buy One LED Face Mask, Get One LED Face Mask Free."
The promotion entitled customers to a complimentary gift of their choice with the purchase of an LED Face Mask. Customers were required to select their preferred free gift during the ordering process for it to be included with their order.
We absolutely honour our advertised promotions and are always happy to assist customers who may have missed selecting their free gift at checkout.
Our support team has reached out to you via email. **Please reply directly to their email** so they can assist you with your complimentary gift and resolve this for you.
We apologise for any confusion and look forward to getting this sorted.
Warm regards,
The LUX SKIN Team
Informative
The choice of masks in general was overwhelming, landed on lux skin as the website was informative and there was plenty of choice!
2026年10月17日
自発的なレビュー
This is my second order with this…
This is my second order with this company and I have been impressed so far with the products. This time I have ordered the anti aging micro infusion kit, I’m looking forward to trying this and waiting for the results
2026年10月17日
自発的なレビュー
I was sceptical to order from this…
I was sceptical to order from this website,but this is my 3rd time and I am very satisfied with the customer service and the product. Quick delivery and very happy with the instructions and
the products as well. Every time I've order, I also received a gift. Definitely recommended!
2026年10月17日
自発的なレビュー
Easy to order and the products look to…
Easy to order and the products look to be of really good quality in comparison to other competitors. The pricing is clear and concise and seems to be excellent value for money. I can’t wait to receive my products!
2026年10月17日
自発的なレビュー
I am going back for a second order
I am going back for a second order. Love the product and easy to order. Thank you Luxskin
2026年10月17日
自発的なレビュー
Quite difficult to actually order what…
Quite difficult to actually order what you want then i now find its on automatic refill this is not what i wanted
2026年10月16日
自発的なレビュー
Signed me up for a subscription without…
Signed me up for a subscription without my knowledge
2026年10月16日
自発的なレビュー
LUX SKIN からの回答
Hi Gina,
We're sorry to hear about your confusion regarding your subscription.
When placing your order, the **"Unlock My Free Gifts"** box was ticked, which clearly explains that automatic refills are enabled in exchange for receiving free full-size beauty products with your orders.
We're proud to offer one of the most generous refill programs in the beauty industry, giving our customers access to incredible free gifts with every refill, with **no lock-in contracts and the freedom to cancel anytime.**
As you've already discovered, cancelling is quick and easy through your account, and we can confirm your subscription has been cancelled.
You're always welcome to shop with us again using our one-time purchase option, simply by leaving the free gifts box unticked at checkout.
We apologise for any misunderstanding and appreciate you giving LUX SKIN a try!
Warm regards,
The LUX SKIN Team
I have tried to cancel the subscription…
I have tried to cancel the subscription on your website twice, and have incurred charges because the subscription was not cancelled. Now I need a refund.
2026年10月8日
自発的なレビュー
LUX SKIN からの回答
Hi Robin,
We're sorry to hear about your experience and apologise for any confusion or frustration caused.
Cancelling your membership is designed to be simple and takes just one click within the **Manage Account** section of our website, with no need to contact customer support.
We're proud to offer one of the most popular and easy-to-use free gift membership programs in the beauty industry, with thousands of happy customers enjoying complimentary full-size beauty products with their refills.
That said, we're sorry the cancellation process wasn't straightforward for you.
**We can confirm that your subscription has now been cancelled**, and no further subscription charges will occur.
If you believe you've been charged incorrectly, please contact our customer support team so we can review your refund request and assist you.
Warm regards,
LUX SKIN® Customer Care
Amazing product site is easy to navigate
Amazing product site is easy to navigate
2026年10月12日
自発的なレビュー
review update
I did not realize that I was buying a subscription until after you placed my order. I tried to cancel the subscription but can't be sure that it has been done. Your site is confusing in how to do this. Please check to make sure that my subscription, that I did not want, has been canceled. Otherwise your site is okay. I am very impressed that the company answered my concern and confirmed that my automatic refills have been cancelled. I have added to my review to show that this company is upstanding in representing their products even when someone misunderstands their advertisement.
2026年10月6日
自発的なレビュー
LUX SKIN からの回答
Hi Michele, we're sorry to hear about your experience!
As explained on our website, selecting the "Unlock My Free Gifts" option activates our optional auto-refill program, allowing customers to enjoy additional complimentary products with their orders.
The program is completely flexible, with no minimum commitment, and customers are free to cancel at any time. We're pleased to see that you've already taken advantage of this flexibility and cancelled your refills.
Our auto-refill program is one of our most popular offerings, giving customers the opportunity to receive free full-size skincare products every month, with the freedom to choose their own gifts. It's a fantastic way to discover new products and one of the many reasons we have such a loyal customer community.
Of course, you're always welcome to shop with us on a one-time purchase basis without activating auto-refills. Alternatively, you can rejoin the program whenever you like to enjoy the additional complimentary products.
We appreciate your feedback and hope to welcome you back soon!
Warm regards,
The LUX SKIN Team
2 star only for the lack of customer…
2 star only for the lack of customer service, I keep getting emails asking how my order went and I keep replying with a simple question about 4 times now and get no response 🤬love the product and have bought before..may not be much to some all I want to know is the free gift of face masks normally come in a pack of four I received a single face mask when normally it’s the four, simple question and a reply would be appreciated.
2026年8月17日
自発的なレビュー
LUX SKIN からの回答
Hello Bronwyn, we are so sorry to hear about your issue - I can confirm our support team got your email and is arranging a new pack of the Bio Collagen Masks for you. Apologies for the trouble with your order!
Ordered a buy one get one free LED face…
Ordered a buy one get one free LED face mask ( order AU 30143 7) but only received one . Numerous emails and messages to them in last month but no reply , I have screen shot evidence of it all .
DO NOT buy from this company they do not honour their promotions
I am compiling evidence to send to the ACCC and trading standards
Edit after the reply
I have screen shots of my basket showing 2 masks in my basket one states free
I can not up load in here
Also have screen shot of the promotion itself and the date and was not buy one get one free gift
Was buy one mask get one free…
Also I have received no email from them although they have stated below they have sent me one .
I am going to trading standards with all my evidence and ignored emails , they can investigate it all now
Oh and they tried to ban my review on here but trust pilot overruled them !
2026年10月7日
自発的なレビュー
LUX SKIN からの回答
Hi Carren,
We're sorry to hear about your frustration and would like to clarify the promotion.
Our offer was **"Buy One LED Face Mask, Get One Free Gift"**, not "Buy One LED Face Mask, Get One LED Face Mask Free."
The promotion entitled customers to a complimentary gift of their choice with the purchase of an LED Face Mask. Customers were required to select their preferred free gift during the ordering process for it to be included with their order.
We absolutely honour our advertised promotions and are always happy to assist customers who may have missed selecting their free gift at checkout.
Our support team has reached out to you via email. **Please reply directly to their email** so they can assist you with your complimentary gift and resolve this for you.
We apologise for any confusion and look forward to getting this sorted.
Warm regards,
The LUX SKIN Team
A legit website…
The ad was very clear on pricing and no subscription in fine print like other similar product ads- I researched a bit to see reviews and their standing with Trust pilot
2026年10月6日
自発的なレビュー
I’ve purchased from Lux Skin before and…
I’ve purchased from Lux Skin before and have genuinely loved their products. I’ve also recommended them to quite a few people, so I was really happy to order again.
Unfortunately, this order has been a bit disappointing. The website advertised that I would receive two products free when purchasing two, but I was actually charged for all four. I contacted Lux Skin by email before my order was dispatched to ask about this and request a refund or an explanation, but my order was still dispatched before I received a response.
I also noticed that I had apparently been signed up for a subscription that I wasn’t aware I had agreed to. I’ve since cancelled it, but I wanted to mention it because it was another unexpected part of my order.
I still genuinely like Lux Skin and their products, which is why I’ve recommended them to other people. I just hope they can sort out these issues, particularly the promotional charge, because this experience has been quite frustrating.
2026年10月3日
自発的なレビュー
LUX SKIN からの回答
Hello Bec,
We're really sorry to hear about that experience. It's not what we want from a loyal customer.
I can confirm our support team is looking into this to make sure that you weren't overcharged and only paid for the two gifts.
With respect to the free gifts, yes, they are only available to orders that have auto refill ticked. However, as you found, there's no commitment here, and you're welcome to cancel anytime, which you already have.
We will be in touch via email to support you further!
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