luxuryexchange.ie レビュー 

93
TrustScore 5段階評価の4.5

4.5

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レビュアーのコメントを見てみましょう

5つ星のうち5の評価

Recently bought a Chanel woc from luxury exchange and from the word go dealing with cait and the team was an absolute pleasure. My bag is absolutely stunning and such amazing value. The quality of the... もっと見る

5つ星のうち5の評価

I’ve been buying pre-loved luxury pieces from Luxury Exchange for a while now, and I honestly couldn’t recommend them more. Every item I’ve received has been exactly as described, with amazing... もっと見る

5つ星のうち5の評価

Cait and the entire team are amazing! They always make you feel so welcome and each experience is made to feel personal and special. Their stock is amazing and with great prices! Will definitely be co... もっと見る

5つ星のうち4の評価

I've purchased 3 bags so far. The experience wasn't that bad. I didn't give a 5 star because 8/10 times my queries aren't responded to via messaging. I hope that that will improve as the business grow... もっと見る

企業情報

  1. ハンドバッグ店
  2. 衣料品店
  3. ファッション アクセサリー店
  4. 靴屋
  5. 時計店

当該企業による記述

At Luxury Exchange, we make luxury fashion both accessible and affordable. Specialising in pre-loved designer pieces, we offer a curated selection of authentic, high-end items at a fraction of their original retail price.


連絡先

4.5

優良

TrustScore 5段階評価の4.5

93件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

最近のレビュー依頼の記録はありません

この企業は最近、顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。

ネガティブなレビューの 42%に回答しています

通常1カ月以上経ってから回答

この企業のTrustpilot 利用方法

レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

4.5

すべてのレビュー

(93)

過去12か月のレビュー数: 65

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5つ星のうち5の評価

A true professional who is full of knowledge

Cait is very professional, extremely knowledgeable and a pleasure to deal with. I purchased Chanel earrings as my first purchase earlier this year. They were exactly as described and very good value. I have subsequently made 2 more purchases of handbags.
All my purchases are exactly as described and I have no hesitation in recommending Cait and look forward to my next purchase.

2025年5月4日
自発的なレビュー
5つ星のうち5の評価

Fabulous Experience

I recently bought my first Chanel bag from Cait and Luxury Exchange. The service from the start was top class! Cait sent on more pictures of the bag when I asked, showed comparisons of size and answered any of the questions I had about the bag which made my decision on buying the bag a no-brainer!
Cait even reached out to make sure that I got the bag a few days after purchasing, something I’ve never had before and this level of care is something that is rare to come by. When I got the bag, it was beautifully presented, came as described, if not in better condition than expected and even had a small treat and a fab handwritten note which made it so much more personal and was a fab and thoughtful detail!
Cait and her team are so brilliant to deal with and always reply promptly about any queries and I have no hesitation in recommending them to friends and family!

2025年4月14日
自発的なレビュー
5つ星のうち5の評価

Excellent & Professional Service

I can't recommend Cait and the LE team enough. I have being purchasing and trading with them for years now. No matter what your question is or how many questions you ask nothing is a problem. From purchasing to trading the process is seamless- highly recommended! Well done Cait and team for such a brilliant service x

2025年4月23日
自発的なレビュー
5つ星のうち5の評価

LV Bag like new

I am very happy with my recent purchase ,I bought a pre loved LV bag as a present for my daughter on her 18th Birthday.The LV is like new and saved me hundreds of euros off retail price

2025年3月17日
自発的なレビュー
5つ星のうち5の評価

Fantastic service

Fantastic service! Such a wide variety of luxury products in impeccable condition. The owners are so kind and go above and beyond for their customers. So thrilled with my new bag it’s stunning. Cait also included a gift with my purchase which was such a lovely touch. Really quick transaction and the best value around. Already looking forward to purchasing from Luxury Exchange again 🤍

2025年4月2日
自発的なレビュー
5つ星のうち5の評価

An Exquisite Experience from Start to…

An Exquisite Experience from Start to Finish! I recently purchased the Chanel Half Moon Double Flap from Luxury Exchange, and I can confidently say the experience was nothing short of exceptional. From the moment I placed my order, every detail reflected the level of care and sophistication one would expect from a high-end boutique.

The bag itself is absolutely stunning — a timeless piece that exudes elegance and refinement. The condition was exactly as described, if not better, and it arrived beautifully packaged, with every detail thoughtfully attended to. You can tell Luxury Exchange understands both the value and the sentiment behind luxury purchases.

Customer service was impeccable, with prompt communication and genuine attention to my questions. It’s rare to find a company that balances professionalism with warmth so seamlessly.

If you're considering a special piece to add to your collection, I wholeheartedly recommend Luxury Exchange. This won't be my last purchase — they’ve earned a loyal client

2025年4月22日
自発的なレビュー
5つ星のうち5の評価

Recently purchased a bag from the LX…

Recently purchased a bag from the LX Team for my fiancé. The customer service from the moment I messaged during the live on Instagram chat was brilliant. It was at a fraction of the RRP and the condition was like new. I would recommend Cait and the LX team to anyone.

2025年4月4日
自発的なレビュー
5つ星のうち5の評価

Ordered a LV Alma and received it…

Ordered a LV Alma and received it within 3 working days. Cait was so lovely to deal with and you can really tell she takes pride in her work and I would recommend luxury exchange service to anyone. Hope to purchase from them again soon.

2025年1月11日
自発的なレビュー
5つ星のうち5の評価

I have bought many luxury items from…

I have bought many luxury items from Cait @Luxury Exchange .Always packaged beautifully and dispatched promptly.I have found Cait to be very professional in the way she conducts her business and very approachable with any questions I had .I would recommend luxury Exchange to Anyone .Anna

2025年2月12日
自発的なレビュー
5つ星のうち5の評価

Sunglasses

Got a pair of sunglasses & a LV wallet, could not be more happy with the quality of the goods or the customer service from Luxury exchange .ie , goods were in perfect condition as describe , highly recommend Luxury exchange to deal with for all pre owned luxury items ,

2025年4月18日
自発的なレビュー
5つ星のうち1の評価

Chanel bag ordered versus received was different

I ordered a Chanel bag, series 4, black interior, card included and described as perfect condition from Luxury Exchange. I received a different bag, in far poorer condition with evident creasing and a red interior and no card. I tried contacting LE with great difficulty, after multiple messages I finally got a reply. Telling me I was mistaken. Despite asking for a call to this day i have only received messages. I returned the bag and got a refund. I warn caution. They are very difficult to get information from and very difficult to contact. Customer service is very poor. Also the bag was delivered with standard parcel delivery, left on my doorstep, not stuffed to maintain shape with two sheets of tissue paper. Nothing luxury about this experience. I might add I was a very loyal and long term customer up until this experience. My advice to LE is to focus on customers not content creation or hire someone to focus on your customers.

This was my second really bad customer experience with LE, the other involved receiving a highly soiled garment. Very visibly soiled. Again this took constant messages and trying to contact them to get resolved. I finally got a refund after constant follow up.

2025年4月11日
自発的なレビュー
luxuryexchange.ie ロゴ

luxuryexchange.ie からの回答

Thank you for sharing such detailed feedback. We sincerely apologize that your experience with the Chanel bag and a previous garment did not reflect the 'Luxury' in our name. We pride ourselves on accuracy, and it is clear we missed the mark on both the item description and the shipping standards you deserved.

Since this experience, we have significantly tightened our Quality Control and Fulfillment processes. This includes a more rigorous multi-point inspection for item condition and the implementation of enhanced luxury packaging (including proper stuffing and secure, courier delivery) to ensure items arrive in the condition described. We have also expanded our dedicated customer support team to ensure more responsive and direct communication.

We value the loyalty you showed us over the years and would love to personally demonstrate how much we've improved.

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