LuxuryTrainTickets.com レビュー 

272
TrustScore 5段階評価の5

4.9

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5つ星のうち5の評価

These train journeys are one of my absolute favourite things to do! So relaxing. I love the attentive service, and it is so nice to sit down for a few hours and just spend time chatting with someone... もっと見る

5つ星のうち5の評価

Firstly I must commend Lucy for her friendly and comfortable approach to dealing with us as newbie's to this type of experience Lucy was actually interested in what we wanted and she delivered... もっと見る

5つ星のうち5の評価

Our wonderful Pullman experience was our first. We felt very spoilt by the friendly and excellent staff from start to finish they made our day just perfect. After a fabulous gin based cocktail in... もっと見る

5つ星のうち5の評価

From the very beginning until we pulled back into London, this was an experience we will never forget. Even booking was easy! But the best part was arriving at the station and being greeted and from... もっと見る

企業情報

  1. ツアー オペレーター

さまざまな外部ソースから提供された情報

The pinnacle of luxury train travel across the UK & beyond. Experience exquisite journeys by rail aboard some of the most famous and luxurious trains in the world.


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4.9

優良

TrustScore 5段階評価の5

272件のレビュー

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4.9

すべてのレビュー

(272)

過去12か月のレビュー数: 36

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5つ星のうち5の評価

Excellent day out, highly recommended

We booked the trip from Victoria to Henley. Very impressed with the whole day and surpassed my expectations. Little details made all the difference, from the singer upon arrival to the amazing service on board. We were in coach Audrey with great art deco features and full of wooden artwork. Very good food and as much tea, coffee and wine as you can handle. Well organised and special thanks to the staff who were informative, chatty, very friendly and looked after us with 5 star service. Would highly recommend.

2023年11月17日
自発的なレビュー
5つ星のうち5の評価

Northern Belle

I booked tickets on Northern Belle for 30 November only to find they were for 2024. I telephoned and spoke to both Ralph and Lucy who managed to get us on the Carlisle to Settle trip in May 2024. They could not have been more helpful. I would recommend this company to anyone absolutely 5 star treatment.

2023年11月30日
自発的なレビュー
5つ星のうち5の評価

A once in a lifetime experience

A once in a lifetime experience made all the more possible by Lucy at Luxury Train Tickets.
From the moment we booked our British Pullman Victoria to Bath (Return) Luxury Train Tickets could not have been more helpful.
The actual train and consequent trip was an absolute joy. I have never felt so spoilt and the staff were wonderful and so helpful. Although initially the cost appears a lot - the experience was worth every penny.
If you ever have the opportunity to ride on the Belmond British Pullman then do so.

2023年11月8日
自発的なレビュー
5つ星のうち4の評価

This is an experience not to be missed!

This is an experience not to be missed! We chose the British Pullman day trip to Oxford and knew immediately upon seeing the train at Victoria Station that it would be an unforgettable trip! The staff were so helpful and friendly, even offering to take pictures of us in front of the train as we entered! The carriages themselves are absolutely stunning and you know immediately upon being seated at your table that you are about to enjoy a one-of-a-kind experience. The food was delicious and presented beautifully. The service was an absolute pleasure. Paul and Harry were so polite and helpful! It was definitely a level of service that you don't often find these days. We were even given the opportunity to tour the other carriages and learn the history of each. The day trip to Oxford was a lovely way to spend the afternoon. Walking tours were offered and our tour guide Roberta was so knowledgeable and friendly. We were even given some time on our own to explore the city further. This is a truly wonderful atmosphere in which to travel and was only surpassed by the customer service that we received, especially from Carol, Lucy, and Ralph at Luxury Train Tickets. They were so attentive and helpful in answering all of our questions and assisting us with our needs. They truly care about providing the best service possible. I highly recommend doing this if you have the opportunity. It is well worth the price for the experience!

2023年9月13日
自発的なレビュー
5つ星のうち5の評価

The best experience anyone could wish for

One of the best experiences! I booked this for my husband’s 50th Birthday present. I wasn’t sure what journey to book so called luxury trains and they advised me the best option. I booked the day trip to Bath, via London Victoria, wow from the start we was treated like royalty, everyone was so friendly and accommodating. The carriage we was on was Lucille was stunning, just taken back by the beauty. The staff on board were amazing, catering to every detail and more. The food was out of this world and the drinks just kept coming! Lovely few hours in Bath then boarded back on the Pullman. We can’t wait to book another trip. It was truly amazing and we didn’t want it to end. Thank you to Debbie & Adam on Lucille, you made our day so special xxx

2023年10月19日
自発的なレビュー
5つ星のうち4の評価

The Sound of Music

Truly overall wonderful experience. We traveled to Chichester to watch the Sound of Music and it was all better than one of the London Shows. The staff were amazing. The only thing to let the day down was the evening meal of sea bass on a bed of beans no potatoes or vegetables which was a shame. I really don’t know what the chef had in mind. However we will definitely be travelling with you again.

2023年8月2日
自発的なレビュー
5つ星のうち5の評価

We have just returned from Venice…

We have just returned from Venice travelling on the Orient Express both ways; it was wonderful. Booking was via Luxury Train Tickets and throughout the team there were wonderful Helpful and all times and almost instant in any response, they also added advice on hotels and trips and again the advice was excellent and accurate. Without doubt would use them again. Thnks the excellent service.

2023年9月28日
自発的なレビュー
5つ星のうち5の評価

Fantastic experience on Belmond train

Fantastic experience on Belmond train. Our train set off from Victoria Station, traveling through the countryside on our way to Chichester. We had a superb five course brunch for which I would give 5*. We saw a performance of The Sound of Music which was lovely followed by a champagne reception attended by some of the cast. On our return journey we have another 5* evening meal accompanied with wine which was excellent. I cannot recommend this trip highly enough, it was organized so well from beginning to end and the staff could not have been more helpful. We will definitely be organizing another trip in due course.

2023年8月2日
自発的なレビュー
5つ星のうち5の評価

Beautiful train and we were superbly…

Beautiful train and we were superbly looked after with brunch followed by a smooth transfer to the theatre. The journey back was just as good with another fabulous meal. All in all an amazing experience. Would highly recommend.

2023年8月2日
自発的なレビュー
5つ星のうち5の評価

A day to remember

What a fantastic day! We were treated like royalty from the moment we arrived at Victoria to board the British Pullman. The train is stunning and the height of luxury, the food was amazing and the service exceptional. Mitch and Andy looked after us and nothing was too much trouble, they were attentive and professional but so funny and friendly too. The coach transfers were well organised and we had a wonderful day at Blenheim.
I would recommend this trip to anyone and must say that the staff at Luxurytraintickets.com made the booking process so easy and accommodated all my requests efficiently making them a pleasure to deal with. If you’re looking for the ultimate experience then this is for you.

2023年8月9日
自発的なレビュー
5つ星のうち5の評価

Seven Stars!

Great communication, fair pricing and an utterly spectacular experience. Our day on The British Pullman was a memory to cherish in every respect. Seven stars wouldn't be too many. Totally wonderful!

2023年8月2日
自発的なレビュー
5つ星のうち5の評価

A truly wonderful day…

Thankyou to all for a wonderful day yesterday, the weather was appalling but the day was a success regardless and we had an amazing time. Buying the trip & receiving the tickets all went smoothly.

A lovely welcome at Victoria with singing and a friendly greeting. Once at our carriage a great service throughout, Mitch and Andy were amazing and entertaining, the beautiful food and drink served with not only a smile but always keeping us laughing. Nothing was too much trouble.
A beautiful train, even the toilet a feast for the eyes.

Arrival at Chichester and coach to Goodwood with kind, friendly staff.
And the return journey the same.

Thankyou all for giving us a day to remember. We look forward to future trips with you

2023年8月5日
自発的なレビュー
5つ星のうち5の評価

Perfect celebration

We have just returned from our trip on the British Pullman. What a wonderful way to celebrate our 3"big" birthdays! The opulence of the carriages, the attention to detail and perfect service from our stewards James and Josie, the exquisite food and accompanying wines and champagne....all contributed to making it an amazing, unforgettable experience. Highly recommended

2023年8月2日
自発的なレビュー
5つ星のうち5の評価

Great lunch and service on the move

Polite, courteous and professional staff at all stages throughout the journey. With the musicians and magician most entertaining.
We enjoyed the meal and wine in very comfortable surroundings…. Hope I’m on the right track!,!

2023年7月8日
自発的なレビュー
5つ星のうち5の評価

It was pure luxury

It was pure luxury. The staff were lovely and it was nice to talk with the other guests. The meals were fantastic and the bubbly kept flowing! The actors were so believable and it was great fun to try and work out who did it! We had time to talk to each other and gaze out at the wonderful countryside. It was so nice to just relax and do something different.

2023年6月22日
自発的なレビュー
5つ星のうち5の評価

Trip to Bath

Trip to Bath

I booked the day trip to Bath as a 40th wedding anniversary present to my sister and brother-in law. A few minutes into our journey we were asked if we would swap with a family who were on a coupe as one of them was claustrophobic. I was so glad we said yes as it made the journey even more special. The whole experience and ambience was everything we were told it would be. The staff go above and beyond and we were treated like royalty. We had never been to Bath before and I would certainly go back.

I loved the whole experience that I’m putting a trip to Highclere Castle on my list of things to do, hopefully next year.

2023年6月28日
自発的なレビュー
5つ星のうち5の評価

Highclere Castle. Treated like Royalty there and back

What a truly wonderful experience. From arrival at Victoria with complimentary soft drinks to the greeting on the train by the stewards and stewardess. Adam our train manager greeted us all and checked we were happy. The staff in our carriage couldn't have done anything more to make our experience excellent. The food was excellent for brunch & dinner.
I would say it could have been explained more clearly the significance of the ticket number on our tables. These denoted which coach number you were on for the excursion and group for the tour of Highclere. Some people thought by jumping on coach 1 you had the 1st tour. Wrong. We're split into smaller manageable groups and do a different circuit around Highclere so you're not on top of each other.
My wife and I will be re booking as it's a wonderful experience and great to be pampered whilst on the train.

2023年6月7日
自発的なレビュー
5つ星のうち5の評価

Wonderful day

On Saturday 17th June travelled on the Northern Belle from Leeds to Carlisle/Settle. It was a gift from our family for our 70th birthdays. It was a wonderful experience. Excellent in every way. Staff were exceptional, luxury travel, wonderful food and beautiful scenery as well as great entertainment from magician and musicians. Would certainly recommend to family and friends.

2023年6月17日
自発的なレビュー
5つ星のうち5の評価

Truro Review .The service is just as promised with…

The service is just as promised with excellent personal service from all members of staff . The food is something you only dream of and the whole atmosphere ensures that this trip is a memorable occasion. The contact I have had from the backroom staff has also been great .Helpful and prompt advice and replies to emails .

2023年6月3日
自発的なレビュー
5つ星のうち2の評価

Orient Express - think again

I wish I could write a review better than this as Lucy was great in contacting and went the extra mile for us to spend a night on the Orient Express. Unfortunately the Orient Express is not all is it cracked up to be with the added problem that it would not go directly to Rome as the line was being overhauled, not the fault of the company though (had to be diverted to Florence to wait for 2 hours with no seating arrangements before being boarded onto a Club class train to Rome!! We were taken to our apartment in Rome by courtesy car and were given a cancellation and re-book option, but that was not an option for us as we had booked pre and post stays). HOWEVER their brief states that your journey will take you through the wonderful sights of the Swiss countryside - we went through in the dark!!! One meal was not up to standard together with a food dislike request faux pas was not acceptable. Even though the staff on board were attentive IT IS DEFINITELY NOT WORTH THE MONEY. Think twice before booking, if you are OK with spending time in a cabin in which you cannot swing a cat and no private loo then go ahead.

2023年4月28日
自発的なレビュー
LuxuryTrainTickets.com ロゴ

LuxuryTrainTickets.com からの回答

Dear Carol,

Thank you for your feedback, it's always good to hear back from customers whether it's positive or whether there are points we can work on.

Firstly, I would like to say sorry, it's not good to hear that you didn't enjoy your journey. Taking into consideration the rearrangements, I know these were not ideal but due to line work, they couldn't be avoided. I understand you were aware of much of this before you travelled and were offered a full refund at that point should you not be happy to travel considering the new programme.

In respect to your meals, I will take this up with the train manager, if you could let us know in more detail, please email me directly darren@luxurytraintickets.com.

I understand your comments in respect to the cabins, the cabin you booked was one of the historic cabins, these are in-keeping with the original Orient-Express experience and are twin berth with a vanity sink but no toilet. They are small but they are authentic and are as they would have been back in the day. There are other cabin options available aboard the train, which do have en-suites and more space you did book the historic cabin which is the smallest but most popular option.

Please contact me on my email above, I would like to discuss your experience further to establish where we can improve our service as a ticketing agency.

Darren

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