If I could give a zero I would. Ordered 2 costumes in 2 sizes so 4 in total. Neither quality or size were as as described so I asked how o could return them. I was told there was no point in se... もっと見る
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I had a reply to my scathing review telling me to email details to their customer services. I’ve done this THREE times with the order reference and photos of the defect. STILL no reply. What am I supp... もっと見る
Edit: Customer service refunded my money as my order took so long to arrive. I have to say they were very responsive in doing so. My order did then eventually arrive and i have to say i do like... もっと見る
企業が回答しました
Although it took a few weeks for our order to be delivered, everything was correct and just as we requested. The customer service was outstanding, and email responses were both quick and helpful.
3.2
まあまあ
23件のレビュー
ネガティブなレビューの 90％に回答しています
通常2週間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Easy to Use and No Smudging
This mascara applies smoothly without clumping and lasts all day. It didn't irritate my eyes and I'm very satisfied with my purchase.
2026年3月27日
Great jeans, just a bit long
Received my order, and the jeans are a little long for me, but it's not a big issue. I would definitely recommend getting a pair—no problems at all.
2026年3月27日
If I could give a zero I would
If I could give a zero I would.
Ordered 2 costumes in 2 sizes so 4 in total.
Neither quality or size were as as described so I asked how o could return them.
I was told there was no point in sending them back to China so they would refund me a third of my payment and I could keep them and give away or sell!
I said that was not satisfactory and I would accept two thirds and they could keep the other third for their shipping costs etc.
I have chased them numerous times now and it would appear they are now ignoring me and I’m without any refund.
DO NOT USE this company!!!
2026年3月11日
自発的なレビュー
I had a reply to my scathing review…
I had a reply to my scathing review telling me to email details to their customer services. I’ve done this THREE times with the order reference and photos of the defect. STILL no reply. What am I supposed to do with the faulty garment. I want a refund asap. Kindly handle my complaint efficiently.
2026年2月20日
自発的なレビュー
Excellent Customer Service
Although it took a few weeks for our order to be delivered, everything was correct and just as we requested. The customer service was outstanding, and email responses were both quick and helpful.
2026年2月10日
Delivery was good
Delivery was good. Waiting time pretty good
Excellent service overall . Thankyou!
2026年2月4日
自発的なレビュー
Unacceptable service
Unacceptable service – would not recommend
I would strongly advise against ordering from LVLVLAA. Delivery was painfully slow, and when my order finally arrived it was completely wrong. I received the wrong colour swimsuit, and the quality was extremely poor with clear defects.
I contacted customer services TWICE via their email address and received no response whatsoever, which is completely unacceptable. There is no telephone number to call. Due to the lack of communication, customer service and resolution, I am now having to raise the issue with my bank and other forms of consumer sales legislation.
This whole experience has left me feeling scammed and deeply disappointed. I will not be ordering again and would not recommend this company to anyone.
2026年1月27日
自発的なレビュー
Lvlvlala からの回答
Dear Customer, thank you very much for taking the time to share your feedback.
We sincerely apologize that your recent experience did not meet your expectations, and we fully understand your frustration. Please send your details to our customer service email address: service@lvlvlala.com . Our professional customer service team will provide you with the best solution within 24 hours. Please give us a chance to make amends; thank you very much.
I loved my first purchase so much, I bought more!
I initially bought one dress to try and fell in love with it! I ended up purchasing three more in different colors. They are lovely, great quality, and offer good value for money.
2026年1月19日
Lvlvlala からの回答
Dear valued customer, thank you for taking the time to provide us with your valuable feedback.
We sincerely apologize for your unpleasant experience and fully understand your disappointment and dissatisfaction. We highly value your feedback and sincerely hope to have the opportunity to resolve this matter for you.
Please send the details of your situation and relevant information to our customer service email address: service@lvlvlala.com. Our professional customer service team will do their best to resolve the issue within 24 hours of receiving your email. We sincerely hope to compensate for the inconvenience this has caused you, and thank you again for your patience and understanding.
We hope to receive your understanding and have the opportunity to provide you with satisfactory service again.
All Good
The product i bought arrived in good condition due tp tjw care to package it carefully. No issues at all.
2025年12月17日
自発的なレビュー
Waste of time delivery time very poor…
Waste of time delivery time very poor still waiting after being assured id have item for xmas stay well clear
2025年12月20日
自発的なレビュー
Lvlvlala からの回答
Dear Customer, thank you so much for taking the time to share your feedback.
We sincerely apologize that your recent experience did not meet your expectations, and we fully understand your feelings. We promise to prioritize your issue and resolve it as quickly as possible. If you have not received your item, please contact our after-sales service team. We are responsible for every product. Please send your details to our customer service email address: service@lvlvlala.com. Our professional customer service team will provide you with the best solution within 24 hours. Please give us a chance to make amends; thank you very much.
They are not the same as the pictures
They are not the same as the pictures, the waist band is different and the quality is less than the pictures show also. Waited a long time for them to arrive.
2025年12月1日
自発的なレビュー
Lvlvlala からの回答
Dear Customer, thank you very much for taking the time to share your feedback.
We sincerely apologize that your recent experience did not meet your expectations, and we fully understand your frustration. Please send your details to our customer service email address: service@lvlvlala.com. Our professional customer service team will provide you with the best solution within 24 hours. Please give us a chance to make amends; thank you very much.
Beautiful and very cuddly blanket.
2025年12月16日
自発的なレビュー
Not recieved
Only leaving one star as leaving negative stars is not possible. Did not receive item which is meant as a Christmas gift! I had one email which said I had provided an incorrect address. Ridiculous. Don't waste your money!!
2025年11月23日
自発的なレビュー
Lvlvlala からの回答
Dear Customer,
Thank you for sharing your experience; your feedback helps us continuously improve. We sincerely apologize for this unfortunate incident. We always uphold the principle that "every trust deserves to be protected," and as a legally authorized company, your satisfaction is the reason for our existence. If your order has not been delivered, please contact our dedicated customer service team immediately (email: service@lvlvlala.com). Our team will address your issue within 24 hours. We promise that all products are covered by after-sales service. Thank you for giving us the opportunity to make things right.
I have tried numerous emails
I have tried numerous emails, as the jacket i have, has a defective zip. Very poor quality zip the zipper bends out of shape. I asked for replacement or full refund, I have only had a auto reply saying pay extra postage, and no way of actually paying said postage . I have replied 4 times to that email and nothing back. So I now have a waterproof coat that can't be zipped up. I shouldn't have to pay to return or receive a replacement. So im just out of pocket.
2025年12月12日
自発的なレビュー
Lvlvlala からの回答
Dear customer, thank you very much for sharing your feedback with us.
We are deeply sorry to read about your experience. It is our responsibility to provide you with a perfect experience, and clearly, we failed to do so this time. We completely understand your disappointment and frustration. Please send the details of your situation to: service@lvlvlala.com, and our customer service team will contact you within 24 hours to resolve the issue and hopefully make amends for this oversight.
We apologize again for any inconvenience caused and thank you for your trust and patience.
very quick to reply to emails
very quick to reply to emails, had an issue but they sorted it out very quick
GREAT SERVICE
2025年11月12日
自発的なレビュー
Very quick delivery and a very good…
Very quick delivery and a very good product will buy again
2025年9月19日
自発的なレビュー
Trying to contact them as would like to…
Trying to contact them as would like to return an item, so far no success getting a return label nobody answers email
2025年11月1日
自発的なレビュー
Lvlvlala からの回答
Dear customer, thank you for your feedback.
We understand your feelings. It's possible you didn't contact our store using the correct email address, causing a delay in resolving the issue. We assure you that we will prioritize resolving problems from the customer's perspective. Please send your details to our customer service email: service@lvlvlala.com. Our dedicated customer service team will provide you with the best solution within 24 hours. Please give us a chance to make amends. Thank you very much.
This company is unbelievable! They say to contact services, but don't give a phone number, they could have given it in reply to my original complaint and include a returns address on their website
Finding it impossible to contact them for a returns address. Their site just sends you round in circles!
Why can't they just post their address on their site along with all the adverts?
2025年10月27日
自発的なレビュー
Lvlvlala からの回答
Dear Customer, thank you so much for taking the time to share your feedback.
We are deeply sorry that your recent experience did not meet your expectations, and we fully understand your frustration. We assure you that we prioritize your feelings and resolve the issue. We take responsibility for every product. Please send your details to our customer service email address: service@lvlvlala.com. Our professional customer service team will provide you with the best solution within 24 hours. Please give us a chance to make amends; thank you very much.
Excellent service
Excellent service, received item , packaged well , great quality
2025年10月9日
自発的なレビュー
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