Vueling Airlines レビュー 

I had a horrible experience with Vueling Airlines. I was flying from Barcelona to London and arrived at the airport two hours before my flight. However, since I needed to prove my residence, they wouldn’t let me enter through another entrance. I also didn’t check in online. No one helped me with verifying my residence permit, and I had to wait. When I finally spoke to a staff member, they told me my check-in was closed. They then pressured me to buy another ticket, but there were no available flights until the next day. So, I purchased a new ticket with British Airways (which appeared to be a codeshare flight with Vueling, and check-in was at the Vueling counter). When I went to the counter, they sent my cabin luggage with my original flight check-in, even though they had told me check-in was closed. As a result, they lost my luggage. I paid an additional £247 for the new ticket, waited for hours, and had to go through check-in four times. To make matters worse, my keys were in the lost cabin luggage, so I had to stay in a hotel. NEVER again with this airline— the staff was rude and careless!

Una auténtica vergüenza las azafatas y azafato en el aeropuerto de Oviedo del vuelo de las 9:25 a Barcelona, te cobran un extra de 60€ por maleta sin el servicio de hacer la factura porque no saben ni hacerla y no te la dejan subir a cabina cuando los arcones van vacíos. Nunca más con Vueling, totalmente inaceptable.

Horrible Experience with Vueling - Avoid at All Costs!

I recently had an extremely frustrating and disappointing experience with Vueling that I feel compelled to share.

We arrived at the airport 2 hours before check-in as advised. Upon arrival, the self-service check-in machines were not working. We were then directed to the British Airways desk since the flight was booked through them, only to be sent back to Vueling. This back-and-forth wasted precious time and caused unnecessary stress.

After finally getting in the Vueling check-in queue, we waited for over an hour. When we reached the desk, we were abruptly told that check-in had closed — supposedly just 90 seconds earlier. What I can't understand is why there was no announcement warning passengers in line that check-in was closing soon, especially when it was clear many of us were still waiting.

The staff were incredibly rude, unhelpful, and dismissive. They outright accused us of lying about how long we'd been waiting and claimed they had never faced such a situation before. However, judging by the number of similar complaints, it seems this is a recurring issue — almost as if it's a way for them to extract more money from passengers.

We were forced to buy new tickets and, to add insult to injury, I was charged extra for carry-on luggage this time around. Now, the replacement flight is also delayed.

This experience was beyond disappointing — it was infuriating. The incompetence and lack of basic customer service are shocking. I strongly urge others to avoid flying with Vueling if they want to save themselves from a similar nightmare.

Vueling, you need to do better

Me han hecho facturar el equipaje de mano....pero lo malo no es eso, el problema es escuchar a una de las azafatas diciéndole a otra "otro latino que va de listillo"...

Es repugnante que en el siglo XXI se sigan produciendo situaciones de este tipo. No volvería a viajar con esta compañía no gratis.

Patetico una chica pequeña de gafas queriendo cobrar a uno la melena de más cuando es bolso de mano , una falta de respeto al consumidor al momento de aplicarle ciertas condiciones al pasajero el vuelo vy3512 de Vueling de Barcelona ibiza, que bajo caen para sacarle el dinero al consumidor constante

Very poor, flight was cancelled and company refused to refund reimbursement of expenses.very poor communication, they make it very difficult to communicate with them. Seeking recovery of costs through small claims court

Good morning,

My daughter was meant to fly to Rome on Vueling airlines from Gatwick this morning, on a school trip to Italy. She is on a South African passport, however, I received email from the Italian Consulate that children on South African passports, travelling on a school trip DO NOT need a Schengen visa (copy of email for you to see below), only a valid passport and their BRP card is needed and the teacher must provide a letter on a letterhead stating nature of the trip and all pupils names on the list. This information is also clearly stated on their website. All this information was printed and handed in at check-in. My child was denied boarding, and the airport staff were rude and so harsh with her, especially one lady in particular and I'd like to find out her name please, if you can see who was working at check-in - the flight was from Gatwick to Rome at 9am this morning. My main concern is how utterly incompetent they were, even after calling supervisors in Heathrow?? The rules for children on school trips are very clear (and not the same as if I was travelling to Italy with my daughter, that is entirely a different story), yet they insisted she needed a Schengen visa which she does not. They denied boarding. I had to drive to fetch my child who was left sobbing while all other children went on the school trip. The airline staff then said some nonsense about her not actually needing a visa, but that her BRP card was expired. ALL BRP cards in the UK were discontinued from December 2024. The physical card is still valid till end of March, we are now on e-Visas which are all online, linked to our passports. My daughter had both the BRP card plus a print out of her e-visa (which is replacing BRP cards) , and gave this to staff who INSISTED her card is expired and she cannot travel. So firstly, they were claiming she needs a Schengen visa for a school trip to Italy (incorrect), then next thing they suddenly said she doesn't need a visa, but her BRP expired so she cannot fly??? How can your staff at check-in not be aware of the change from BRP cards to e-visas, and that the BRP cards are STILL VALID until end of March. Regardless, my daughter had both with her in case, but still was denied boarding. Surely ANYONE working at Gatwick needs to be well-informed, properly trained and most importantly, show some decency and compassion. The lady refused to speak to me on the phone so I could explain re not needing a visa for Italy if a child is on a school trip (and on a South African passport) as per the Italian Embassy's confirmation in writing to me . They basically would not listen, simply said to her "you cannot go". How can your staff treat a young teenage girl like this? She was left standing by herself sobbing while all other children on the school trip walked through. Absolutely disgusting and disgraceful service with zero compassion. I had to drive to fetch my poor child who was hysterical. And this is ENTIRELY Vueling's fault, she would have definitely gotten entry into Italy without an issue, numerous South African school children on school trips have done this, the information was printed in black and white and is from the Italian Consulate. The airport staff also had no clue about the recent change in UK Immigration from a BRP card to e-visas, they also claimed her card was expired, which is false, the physical cards are in fact valid until March, but her e-Visa is valid and linked to her passport - it's all online, this was implemented by government in December!! How can staff working at Gatwick not know the rules and the change from a BRP card to an e-visa?

I want this looked into please and responded to, not only have I lost £800 for this school trip, but my daughter had to go through all this distress for NO REASON other than badly trained, incompetent and rude staff. She should have been on that flight to Italy, you have robbed her of an amazing once-in-a-lifetime experience that she was looking forward to for months - all because your ground staff did not have the decency to even speak to me on the phone, or actually properly read the email printed from the Italian Consulate, or go onto the Italian embassy website where they would have clearly seen that school children on South African passports are EXEMPT and do not need a Schengen visa when travelling with a school.

He ido a comprar un billete y vaya sorpresa...ahora Vueling cobra por el equipaje de mano...59 euros por cada viaje...se supone que esto es ilegal...cada vez se parece más a Ryanair esto es una vergüenza...porque de tener que pagarla...al menos el vuelo es más económico con Ryanair...a mi desde luego me han perdido como clienta.

Me cobran 25 euros por cada maleta que llevo, me rompen una maleta samsonite XL de 240 euros con apenas 3 usos, prácticamente nueva y me ofrecen darme una maleta similar de marca económica valorada en 75 euros..... una vergüenza de aerolínea y vergüenza de desproteccion que tenemos los consumidores de medios para reclamar y velar por nuestros intereses. Yo he perdido una maleta, ustedes 4 clientes habituales y en todo lo que pueda haré saber vuestra actuación en todos los medios posibles.

Meno di una stella non si può mettere!!!
Allora, io volo ad Ibiza e mi smarriscono una valigia all’andata e una al ritorno, cioè dei peracottari di prima categoria, indegni! E la spocchia con cui ti rispondono quando vai a reclamare il bagaglio…e la signora a Ibiza che tra i denti sussurra “italiani!
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Oggi mia figlia in gita scolastica per Madrid, con partenza programmata alle 6.55, comunicano che partirà alle 9.25 perché il Pilota si rifiuta di partire, ha fatto troppe ore di volo!!! Il pilota sia chiaro ha fatto bene, mi domando però, questi come mettano alla frusta la gente che lavora? Che nessuno ente di controllo, metta gli occhi su questa compagnia, controllandone l’operato, mi sembra molto strano! Fosse stata una compagnia italiana ci sarebbero i cortei di protesta, ma siccome è spagnola nessuno fiata!!!! Maledetti!

Es una vergüenza de compañía . Fuera de no saber leer informes médicos hechos por los mejores profesionales y hospitales del país, tratar a una persona con discapacidad con 0 respeto y ni siquiera estar entrenados para lo mismo separarme y no dejar volar a mi perra de servicio que tiene todos sus certificados de entrenamiento y mis médicos confirman no es un perro de soporte emocional es un PERRO DE SERVICIO, la ineptitud de sus empleados al tratar de aprovecharse de las personas por dinero es increíble . Me demuestra a mi y muchas personas hasta donde son capaces de llegar sin mencionar la discriminación gay o a la comunidad LGBt por empleados que son de la misma comunidad . Se que esto me va costar unos miles de euros pero no pienso dejar de pasar semejante experiencia que me envió a la urgencias de la clínica sagrada familia con un ataque donde pasé horas para que me pudieran controlar y una persona como yo con un enfermedad cerebral entre otras cosas tener que recordar cada día lo que hicieron y cómo trataron a mi perra de asistencia y sus excusas baratas dejan mucho que decir . Ya tengo abogado presentaremos una demanda y también me entrevistaré con un reportero de el periódico El País para que se escuche lo que Vueling es capaz de hacerle a sus clientes y tengo videos , fotos y pruebas claras de TODO!

15/03/2025
Hoy hablando con María Vela jefa de azafatas del vuelo de Vienna. Barcelona caso número de reclamaciones denegadas 10428536 y reserva
FPRTPB .

En el primero vuelo el día 15 de enero denegaron la entrada de mi perra de servicio por lo cual mi pareja y yo no pudimos viajar ese día, y ustedes cobraron el pasaje de su gato , las maletas y los vuelos y me denegaron compensación porque su persona en tierra no sabe leer un informe médico . Ese día terminé en la clínica sagrada familia con un ataque que de presión arterial . Luego tuvimos que comprar y volar con Wizz airlines y perder los días de hospedaje hasta que llegamos a Vienna . Hoy la jefa de azafatas del vuelo de Vueling de regreso a Barcelona , no puede creer que eso pasara donde hasta el capitán pudo leer el informe médico y para que mi Perra fuera cómoda y hasta nos dieron tres sillas para viajáramoscómodos con ella la cual tiene un comportamiento ejemplar . La jefa de azafatas María Vela me dijo haría un informe sobre esto . Creo es justo se me compense por el primer tramo y todo lo que sucedió porque los agentes en tierra no sepan leer informes médicos . Les es escribío a ustedes que permitieron la primera vez que ella viajara y verificaran sus papeles al igual hoy en Viena que hasta la policía nos ayudó y el vuelo estuvo bien . Cómo es posible nos respondan que no tenemos compensación del 15 de enero donde denegaron la entrada de un perro de servicio , el gato de mi pareja y perdiéramos todo ese dinero ? Espero una respuesta antes de poner la queja con protección al consumidor y subir las pruebas videos hasta los de disculpas del día hoy por lo que sucedió el 15 de enero .

Saludos ,

Julio Campodonico

snyd og bedrag brug aldrig dette ... selskab det koster en formue at få bagage med, hold jer langt væk

Es lamentable que Vueling cuando compras un billete de ida y vuelta para el mismo día, la vuelta automáticamente te la ubique para el mismo día del siguiente mes, para tratar de engañarte si no te fijas. Esta practica es vomitiva. A mi me la han colado.

La peor experiencia de mi vida. No vuelvo a volar con ellos en mi vida, os cuento lo que nos ha pasado:

- Nos piden pagar 60 euros, cuando a través de la app hemos pagado ya el que incluya la maleta, porque viene mal explicado.

- Después de quejarnos, nos indican que no nos dejan volar y que nos deniegan el embarque, cuando no hemos hecho nada, simplemente quejarnos. Nos han dejado tirados en el aeropuerto, sin posibilidad de coger otro vuelo porque ya es super tarde, sin hoteles ni nada, es una auténtica vergüenza.

Los números de empleados son:

Jessica Resica 43959
34637

No recomiendo, jamás volar con Vueling, ha sido la peor experiencia de mi vida, te dejan tirados sin opciones y son unos estafadores. Vamos a ir a juicio, esto no queda así.

Tengo un vuelo a Sevilla con escala en Barcelona,modifican el vuelo inicial,me dan la opción de cambiar la fecha como no puedo volar otro día pido el reembolso y solo me devuelven el importe del primero,

El personal atento y por la experiencia que he tenido casi siempre muy puntual apenas tuve retrasos con Vueling.

Volo spostato senza possibilità di rimborso o alternative simili.

Operatore lowcost squallido di terza categoria.
Se potete volate con altro, pagate un po' di più e ci guadagnate nello stress che vi procurano questi ladri.

Son unos sin vergüenzas, se aprovechan de lo mas mínimo para hacerte pagar, no se la recomiendo a nadie. Es preferible evitar.
Checkin online no funciona,
Una señora grosera ( balcón Vueling) me dije que podría impedir mi embarque , que ella no tenía ganas,

Falta de información de la terminal de llegada, aviones con asientos incómodos y falta de higiene, el cobro por maleta pequeña es un abuso, desembarco lento… para no repetir

The worst airline ever had a flight booked from Paris at 18:40 to only find out that it had been moved forward to 13:10 when we arrived at the airport and was told to book a hotel and another flight the next day no compensation no nothing they are the worst AIRLINE