Their customer service process is terrible. It is close to impossible to speak to a human. For a large brokerage with Billions under its management, one would hope it has a responsive customer service... もっと見る
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On 6/29/26 I was abruptly locked out of my M1 account and given a new ‘enter code’ screen. After verifying my DOB and last 4 SSN, support pushed for extra documents and later said my account is ‘restr... もっと見る
Complete scam. These thieves have the highest transfer out fees. 100$ to liquidate. They suddenly started charging a 36$ a year fee. Customer service is unfriendly and only interested in large account... もっと見る
- Would be nice to be able to buy any company irregardless of volume trade. - Should give investors more access to buy more OTC and foreign stocks. - Need to allow investors to search stocks and... もっと見る
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Worst credit card I have ever used
Worst credit card I have ever used. Only credit card where I have repeatedly been charge fees. Customer service will ‘look into waiving it’ then there is no communication of resolution resulting in further late fees. Latest incident $0.02 credit card fee then $0.98 adjustment. Called to ask what’s up. They said “you have to make a payment every month or else it will charge you”- Sir, what will I make a payment on if I have a zero balance? I just closed my account. Worst experience I have ever had with a credit card randomly charging me with no reason or resolution. I paid at least $200 in fees and adjustments the few months i had it. Oh and also, I never got the 5% on chipotle purchases that I was promised.
Tl;dr- get ready for unexpected fees, don’t expect help from customer service

M1 からの回答
My experience with M1 fiancé
My experience with M1 fiancé
Hello please everyone I will love to share a real-life experience I am facing with this bias and racist company called m1 fiancé after dealing with them for over 2yrs, someone without doing his due diligence just sent me mail requesting and painting a picture of criminality. This is the worse organization I have invested my money in. I will state more as the issues unfolds

M1 からの回答
Could use some improvements
- Would be nice to be able to buy any company irregardless of volume trade.
- Should give investors more access to buy more OTC and foreign stocks.
- Need to allow investors to search stocks and ETF's by country/region
- Should provide financial statements to user's and allow them to customize charts (Comparing stock price to past earnings, P/FCF, etc)
- Get rid of the trade windows or get rid of the minimum balance in an account to trade in either morning/afternoon if you're paying for M1 plus. At least look at total balance.

M1 からの回答
M1 is a great all in one finance platform
M1 is a great all in one finance platform. The Owners Rewards credit card puts the cash back rewards to be invested right back into the market, and the cash account gets 1% interest. It's great to be able to consolidate so many different financial products and tools onto a single platform.

M1 からの回答
Terrible customer service and not helpful to anyone with disabilities…
Terrible customer service and literally worst experience with any financial institution ever. DO NOT RECOMMEND AT ALL. You money is safer in the hands of a robber than these folks. As you see below (and shoot I wish I read these before I put money there), they are not a respectable company with integrity. They are the opposite. Greedy and disappointing. Especially to people with disabilities.

M1 からの回答
Love the automation the tool provides
Love the automation the tool provides, the idea of portfolios as pies and that it does not encourage me to constantly use the app (like Robinhood)

M1 からの回答
It's incredibly difficult to move…
It's incredibly difficult to move position between pies.

M1 からの回答
Enjoying the app but needs to improve
I’m really enjoying the app. The UI is beautiful and straightforward. I’ve enjoyed the free year of the plus membership, but now I’m reconsidering if I want to continue using it. Some perks I can understand wanting to charge extra for, but 2 in particular I’d liked moved to the basic level going forward. I understand the purpose of M1 using certain windows, but this should really be offered at some level cash balance in an account. 25-50K in an account should allow me to buy and sell twice a day. Also, I think the custodial accounts should be free as well. Because of the lack of these perks, I’m half way out the door to take my business to Fidelity and let my accounts grow there.

M1 からの回答
Great from Day-One !!!!
From Day One, I have greatly enjoyed M1's services. I have actually moved all of my accounts (some I had to sell and move the money) over to M1. My biggest reasoning was the Borrow. I do not want to deal with Credit cards or banks for loans and M1Borrow makes everything easier.
Making changes to portfolios, adding accounts, investigating stocks, etfs,etc. is very easy.
Only issue, if you can call it that, is they offer morning and afternoon trades. You can choose either, but not both in a given day.
Coming from other brokers (12), this has been the easiest and most fun broker that I have dealt with. Great Job :)

M1 からの回答
Better perks for m1 plus
I enjoy M1. However, I do think the spend interest rate should be increased to make M1 plus worth it, or drop the $125 for M1 plus, or make perks better for m1 plus like no trade windows, better credit card 2% cash back. It seems the only competitive perk of m1 plus is barrow rate but I do not use barrow and other places checking rates are now getting more competitive. I do not think I will be renewing M1 plus unless price of it comes down or spend rate increases.

M1 からの回答
A very good app
A very good app. Until the fundamentals change or I notice something else that doesn’t seem like it’s benefit me continuing to use it I’ll choose another company Services.

M1 からの回答
M1 credit card can leave you stranded
I really like Plus, Spend, and Invest. However you have failed to fully implement the credit card system. The missing factor is a 7x24 help either in person or automated to authorize a visa rejected purchase. I do not have an issue with fraud control but being unable to contact support outside of US banking hours can leave you totally stranded if you are attempting to pay with the M1 credit card. If anyone is actually reading this feedback I would appreciate a confirmation.

M1 からの回答
Would love it if you offered a 2…
Would love it if you offered a 2 Percent minimum reward on all credit card purchases. Then I could only use the M 1 card. 125$ for M1 plus is too much for what I use it for. Probably not going to renew. I also think the afternoon window should be open to everyone.

M1 からの回答
Very poor customer service.
Even after repeated promise, I was given no update on my reported suspicious transactions.
The voice prompt doesn't understand my ascent at all.

M1 からの回答
Everything is great
Everything is great, but I would like to see an option to add cash at stores. Like cash app does. This would also be a way to make money for the company by charging a dollar or two for each cash load. And a round up feature on purchases to go into your investment account would be great.

M1 からの回答
Experience and product are exceptional
Experience and product are exceptional. There are plenty of functionality -- that are simple to opt in, or to not use.
When I had an issue, they were quick to respond and very personable.

M1 からの回答
It would be nice to have a dividend…
It would be nice to have a dividend tracker, just to see
in a graph form with pretty colors the monthly increase or decrease! Otherwise, all is well for me. God bless!

M1 からの回答
Good but needs work on the transfer rules
Good, but nor great. The rules for smart transfers need work so they don’t contradict the minimum cash one can allocate before investing in the invest accounts.
Right now, this cash allocation overrides the smart transfer rules. It needs to be turned off entirely when the rules are in effect.
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