M1 レビュー 

196
TrustScore 5段階評価の1.5

1.6

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レビュアーのコメントを見てみましょう

5つ星のうち2の評価

Their customer service process is terrible. It is close to impossible to speak to a human. For a large brokerage with Billions under its management, one would hope it has a responsive customer service... もっと見る

5つ星のうち1の評価

On 6/29/26 I was abruptly locked out of my M1 account and given a new ‘enter code’ screen. After verifying my DOB and last 4 SSN, support pushed for extra documents and later said my account is ‘restr... もっと見る

5つ星のうち1の評価

Complete scam. These thieves have the highest transfer out fees. 100$ to liquidate. They suddenly started charging a 36$ a year fee. Customer service is unfriendly and only interested in large account... もっと見る

5つ星のうち2の評価

- Would be nice to be able to buy any company irregardless of volume trade. - Should give investors more access to buy more OTC and foreign stocks. - Need to allow investors to search stocks and... もっと見る

企業が回答しました

企業情報

  1. 金融機関
  2. キャッシュバック提供業者
  3. 投資会社
  4. ローン代理店
  5. 貯蓄銀行
  6. 株式ブローカー

当該企業による記述

M1: The Finance Super App™. Invest, borrow, and spend on one intuitive platform. Customize your strategies, automate the big picture, and let The Finance Super App®️ take care of the day-to-day—commission-free.


連絡先

1.6

ひどい

TrustScore 5段階評価の1.5

196件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

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1.6

すべてのレビュー

(196)

過去12か月のレビュー数: 13

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Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち1の評価

Worst credit card I have ever used

Worst credit card I have ever used. Only credit card where I have repeatedly been charge fees. Customer service will ‘look into waiving it’ then there is no communication of resolution resulting in further late fees. Latest incident $0.02 credit card fee then $0.98 adjustment. Called to ask what’s up. They said “you have to make a payment every month or else it will charge you”- Sir, what will I make a payment on if I have a zero balance? I just closed my account. Worst experience I have ever had with a credit card randomly charging me with no reason or resolution. I paid at least $200 in fees and adjustments the few months i had it. Oh and also, I never got the 5% on chipotle purchases that I was promised.

Tl;dr- get ready for unexpected fees, don’t expect help from customer service

2022年7月1日
自発的なレビュー
M1 ロゴ

M1 からの回答

Hey, Dan. We’re sorry to hear your experience didn’t match your expectations. We’re constantly working to improve and would love to learn more at hello@m1finance.com.

5つ星のうち1の評価

My experience with M1 fiancé

My experience with M1 fiancé
Hello please everyone I will love to share a real-life experience I am facing with this bias and racist company called m1 fiancé after dealing with them for over 2yrs, someone without doing his due diligence just sent me mail requesting and painting a picture of criminality. This is the worse organization I have invested my money in. I will state more as the issues unfolds

2022年6月21日
自発的なレビュー
M1 ロゴ

M1 からの回答

Chidi, we're so sorry to hear about your experience. We take claims like this very seriously. Place a request with our support team so we can identify how we can best resolve this with you: help.m1.com.

5つ星のうち2の評価

Could use some improvements

- Would be nice to be able to buy any company irregardless of volume trade.
- Should give investors more access to buy more OTC and foreign stocks.
- Need to allow investors to search stocks and ETF's by country/region
- Should provide financial statements to user's and allow them to customize charts (Comparing stock price to past earnings, P/FCF, etc)
- Get rid of the trade windows or get rid of the minimum balance in an account to trade in either morning/afternoon if you're paying for M1 plus. At least look at total balance.

2022年6月11日
自発的なレビュー
M1 ロゴ

M1 からの回答

Thanks for your feedback, C.H. We’re sorry to hear your experience didn’t match your expectations. We've shared your feedback with the right team. If you need anything else, you can reach us at help.m1.com.

5つ星のうち5の評価

M1 is a great all in one finance platform

M1 is a great all in one finance platform. The Owners Rewards credit card puts the cash back rewards to be invested right back into the market, and the cash account gets 1% interest. It's great to be able to consolidate so many different financial products and tools onto a single platform.

2022年6月10日
自発的なレビュー
M1 ロゴ

M1 からの回答

Hey Sam, thanks for sharing your thoughts! We're glad you're enjoying M1. If you'd like to share additional feedback, our inboxes are open at hello@m1finance.com. Cheers.

5つ星のうち1の評価

Terrible customer service and not helpful to anyone with disabilities…

Terrible customer service and literally worst experience with any financial institution ever. DO NOT RECOMMEND AT ALL. You money is safer in the hands of a robber than these folks. As you see below (and shoot I wish I read these before I put money there), they are not a respectable company with integrity. They are the opposite. Greedy and disappointing. Especially to people with disabilities.

2022年6月10日
自発的なレビュー
M1 ロゴ

M1 からの回答

We’re so sorry to hear you’re having trouble reaching our support team, Dylan. We take this feedback very seriously. Can you please DM us your support ticket number on social media? We’ll check in with them for you.

5つ星のうち5の評価

Love the automation the tool provides

Love the automation the tool provides, the idea of portfolios as pies and that it does not encourage me to constantly use the app (like Robinhood)

2022年6月8日
自発的なレビュー
M1 ロゴ

M1 からの回答

Hey there, Manuel! Thanks for sharing your thoughts! We're glad you're enjoying M1. If you'd like to share additional feedback, our inboxes are open at hello@m1finance.com. 👍

5つ星のうち5の評価

Great

Useful all in one app with great loan rates

2022年6月6日
自発的なレビュー
M1 ロゴ

M1 からの回答

Thanks for sharing your thoughts, David! We're glad you're enjoying M1!

5つ星のうち3の評価

It's incredibly difficult to move…

It's incredibly difficult to move position between pies.

2022年6月6日
自発的なレビュー
M1 ロゴ

M1 からの回答

Good news, Alex! We just launched a new feature that fixes just that. It's a rolling launch on our web interface, so keep an eye out and you'll be able to reorganize your pies soon.

5つ星のうち4の評価

Enjoying the app but needs to improve

I’m really enjoying the app. The UI is beautiful and straightforward. I’ve enjoyed the free year of the plus membership, but now I’m reconsidering if I want to continue using it. Some perks I can understand wanting to charge extra for, but 2 in particular I’d liked moved to the basic level going forward. I understand the purpose of M1 using certain windows, but this should really be offered at some level cash balance in an account. 25-50K in an account should allow me to buy and sell twice a day. Also, I think the custodial accounts should be free as well. Because of the lack of these perks, I’m half way out the door to take my business to Fidelity and let my accounts grow there.

2022年6月6日
自発的なレビュー
M1 ロゴ

M1 からの回答

Thanks for sharing your thoughts, EN! We'll pass your feedback along to the right team. We're glad you're enjoying M1 so far and want to keep delivering value for you. If you'd like to share additional feedback or chat with our Client Success team, our inboxes are open at hello@m1finance.com or help.m1.com.

5つ星のうち5の評価

Great from Day-One !!!!

From Day One, I have greatly enjoyed M1's services. I have actually moved all of my accounts (some I had to sell and move the money) over to M1. My biggest reasoning was the Borrow. I do not want to deal with Credit cards or banks for loans and M1Borrow makes everything easier.
Making changes to portfolios, adding accounts, investigating stocks, etfs,etc. is very easy.
Only issue, if you can call it that, is they offer morning and afternoon trades. You can choose either, but not both in a given day.
Coming from other brokers (12), this has been the easiest and most fun broker that I have dealt with. Great Job :)

2022年6月4日
自発的なレビュー
M1 ロゴ

M1 からの回答

Hey there, AJ—Thanks for sharing your thoughts! We're glad you're enjoying M1 and Borrow. Good news: If you're an M1 Plus member, you can determine your Preferred Trade Window, morning or night. We're always working to make the experience better for you. If you'd like to share additional feedback, our inboxes are open at hello@m1finance.com.

5つ星のうち3の評価

Better perks for m1 plus

I enjoy M1. However, I do think the spend interest rate should be increased to make M1 plus worth it, or drop the $125 for M1 plus, or make perks better for m1 plus like no trade windows, better credit card 2% cash back. It seems the only competitive perk of m1 plus is barrow rate but I do not use barrow and other places checking rates are now getting more competitive. I do not think I will be renewing M1 plus unless price of it comes down or spend rate increases.

2022年6月4日
自発的なレビュー
M1 ロゴ

M1 からの回答

Hey there, Tony. Great minds think alike! We have increased the M1 Checking interest rate to 1.70%*, effective July 28, 2022. See details: m1.com/social-terms

5つ星のうち5の評価

A very good app

A very good app. Until the fundamentals change or I notice something else that doesn’t seem like it’s benefit me continuing to use it I’ll choose another company Services.

2022年6月4日
自発的なレビュー
M1 ロゴ

M1 からの回答

Hey there, Wesley! Thanks for sharing your thoughts! We're glad you're enjoying M1. If you'd like to share additional feedback, our inboxes are open at hello@m1finance.com.

5つ星のうち3の評価

M1 credit card can leave you stranded

I really like Plus, Spend, and Invest. However you have failed to fully implement the credit card system. The missing factor is a 7x24 help either in person or automated to authorize a visa rejected purchase. I do not have an issue with fraud control but being unable to contact support outside of US banking hours can leave you totally stranded if you are attempting to pay with the M1 credit card. If anyone is actually reading this feedback I would appreciate a confirmation.

2022年6月4日
自発的なレビュー
M1 ロゴ

M1 からの回答

Indeed, someone is reading these, Reagan. I appreciate your feedback about our Client Success availability. Our instant chat bot is intended to help support you during off-hours. However, I'll pass this onto the team. If you'd like to share additional feedback, our inboxes are open at hello@m1finance.com.

5つ星のうち3の評価

Would love it if you offered a 2…

Would love it if you offered a 2 Percent minimum reward on all credit card purchases. Then I could only use the M 1 card. 125$ for M1 plus is too much for what I use it for. Probably not going to renew. I also think the afternoon window should be open to everyone.

2022年6月4日
自発的なレビュー
M1 ロゴ

M1 からの回答

Thanks for your feedback, Stephen. You can earn up to 10% cash back on eligible purchases with the Owner's Rewards Card. There are also quite a few perks of using M1 Plus, especially when you utilize Invest, Borrow, and Spend. If you'd like to share additional feedback, our inboxes are open at hello@m1finance.com.

5つ星のうち1の評価

Very poor customer service.

Even after repeated promise, I was given no update on my reported suspicious transactions.
The voice prompt doesn't understand my ascent at all.

2022年6月3日
自発的なレビュー
M1 ロゴ

M1 からの回答

Hi Rajiv. We're sorry to hear you're having trouble contacting our Client Success team. Could you please DM us your support ticket number on social media? We’ll check in with them for you.

5つ星のうち5の評価

Everything is great

Everything is great, but I would like to see an option to add cash at stores. Like cash app does. This would also be a way to make money for the company by charging a dollar or two for each cash load. And a round up feature on purchases to go into your investment account would be great.

2022年6月3日
自発的なレビュー
M1 ロゴ

M1 からの回答

We're glad you're enjoying M1, Quentin. Thanks for sharing your thoughts! We'll share your product request with our team. If you'd like to share additional feedback, our inboxes are open at hello@m1finance.com.

5つ星のうち5の評価

Experience and product are exceptional

Experience and product are exceptional. There are plenty of functionality -- that are simple to opt in, or to not use.

When I had an issue, they were quick to respond and very personable.

2022年6月3日
自発的なレビュー
M1 ロゴ

M1 からの回答

Hey there, Michielu! We're glad you're enjoying M1. If you'd like to share additional feedback, our inboxes are open at hello@m1finance.com.

5つ星のうち4の評価

It would be nice to have a dividend…

It would be nice to have a dividend tracker, just to see
in a graph form with pretty colors the monthly increase or decrease! Otherwise, all is well for me. God bless!

2022年6月3日
自発的なレビュー
M1 ロゴ

M1 からの回答

Thanks for sharing your thoughts, Lee! We're sharing your feedback with the team to improve M1. If you have more feedback, our inboxes are open at hello@m1finance.com.

5つ星のうち4の評価

Good but needs work on the transfer rules

Good, but nor great. The rules for smart transfers need work so they don’t contradict the minimum cash one can allocate before investing in the invest accounts.

Right now, this cash allocation overrides the smart transfer rules. It needs to be turned off entirely when the rules are in effect.

2022年6月3日
自発的なレビュー

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