It was concerning to (eventually, after a delay) see an online receipt for £12 for our car to enter the M6 toll, only to discover from our bank statement that we had actually been charged £20.20... ãã£ãšèŠã
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Good communication and to be able to go through without me trying to reach, then getting out of the car, paying then trying to put my seatbelt on before the next person came through. Then watching the... ãã£ãšèŠã
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I unintentionally missed my intended exit and had to continue further along the motorway before I could safely make a U-turn. As a result, I ended up travelling through the toll point when leaving an... ãã£ãšèŠã
Steve Nicholls was ever so helpful and polite, a rare commodity at times. He helped me through a process, as I inadvertently went passed my M6 Toll expiry and couldn't login to my old account. I appre... ãã£ãšèŠã
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The M6toll isnât just a road. Itâs a stress-busting, time-saving, congestion-free escape route. A gateway to gigs, a protector of business meetings, even a shortcut to your own bed. An M6-alternative that ensures everyone can reach their destination relaxed, recharged and ready for what lies around the next corner. Simply put, the M6toll is the most reliable and smart route through the Midlands and a sure-fire way of making lighter work of long journeys.
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Operations Centre, Express Way, Weeford, WS14 0PQ, Lichfield, è±åœ
- 03306600790
- customer.services@m6toll.co.uk
- m6toll.co.uk
3.6
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M6toll ããã®åç
Hi Julie, thanks so much for your positive comments. Please do not hesitate to reach out, should you need anything further. Kay@M6toll
Incorrect billing and poorly designed barrier system.
We were incorrectly billed as the wrong class of car was used and paid more. On our return journey someone seem to get stuck at the barrier despite a green light and barrier up, the sign said not to reverse but no one came to help and some 5 minutes later we finally got going, this is simply not good enough. I also note the card reader is too high if you are driving a low/sports car and it's a real struggle to reach - this needs redesigning and quickly.
2026幎7æ10æ¥
M6toll ããã®åç
Hi Jason, thank you for your review and I am soorry the M6toll did not meet your expectations on your recent journey. I am sorry that your vehicle was miclassified.
Unfortunately, our teams cannot always pick this up at the time of travel.
I have also noted your feedback regarding the card readers
Our customer services team have processed a refund for you, but please feel free to reach out on 0330 660 0790 should you need anything else Kay @M6toll
M6toll ããã®åç
Hi Mitchel , thanks so much for your positive comments. Please do not hesitate to reach out, should you need anything further. Kay@M6toll
Be careful off the cost
Twice now I have gone through the toll road and been charged a different price to what is advertised on the board which is difficult to read as you pass it.
Once in a Motorhome that they charged HGV price for and recently in an estate car that they charge as a van!
2026幎7æ17æ¥
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M6toll ããã®åç
Hi We're sorry for your recent experience. We really appreciate your feedback and your comments will be noted.
If you'd like us to help with anything else, you can contact us at customer.services@m6toll.co.uk or call us on 0330 660 0790 and we would be happy to help. Thanks, Kay @ M6toll
Miss charging for vans.
For same van, a small Peugeot, I was charged £12 on the way south in the morning and £20 in the afternoon. The explanation was the angle of approach to the plaza. What utter rubbish. My company will ban all vehicles from using this toll road from now on.
2026幎7æ10æ¥
M6toll ããã®åç
Hi Charles, and thank you for your review. I have reviewed your journeys and can confirm that your vehicle is a class 4 on the M6toll due to its height. I have reviewed your previous 10 journeys and can see that all but 1 journey was charged as a class 2 and the other 9 jiourneys were charged as a class 4
Please do not hesitate to contact us again should you require anything else. Kay@M6toll
Great customer experience team
2026幎7æ10æ¥
M6toll ããã®åç
Hi Dawn, thanks so much for your positive comments regarding the team. Please do not hesitate to reach out, should you need anything further. Kay@M6toll
Excellent customer service
Excellent customer service, response is very quick and professional.
2026幎7æ16æ¥
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M6toll ããã®åç
Hi Colin, thanks so much for your positive comments regarding the team. Please do not hesitate to reach out, should you need anything further. Kay@M6toll
M6toll ããã®åç
Hi Lucy , thanks so much for your positive comments regarding the team. Please do not hesitate to reach out, should you need anything further. Kay@M6toll
website was not clear
had to email in as website was not clear about special characters in password that were not acceptable.
the reply to my email was clear and very helpful
2026幎7æ17æ¥
M6toll ããã®åç
Hi Miriam, thanks for your positive comments regarding the email you received. I have noted your comments regarding the clearness of the website. Please do not hesitate to reach out should you need anything further. Kay@M6toll
Disgusting as card never worked thenâŠ
Disgusting as card never worked then used another card but charged on both of them.
Customer service so poor as could not acknowledge that my car reg was correct.
Pathetic over charged service
2026幎7æ17æ¥
M6toll ããã®åç
Hi Stephen. I am sorry that your recent journey did not meet your expectations. I would like t reassure you that you will have only been charged once for you journey and the charges you see are pending and will drop off.
Please do not hesitate to conatct us again, if this issue is not yet resolved. Kay@M6toll
Too expensive and I didn't want to takeâŠ
Too expensive and I didn't want to take the M6 Toll, I wanted the M6.
The sign posting is mis-leading around the Cannock A roads.
2026幎7æ6æ¥
M6toll ããã®åç
Hi Ian We're sorry for your recent experience. We really appreciate your feedback and your comments will be noted.
If you'd like us to help with anything else, you can contact us at customer.services@m6toll.co.uk or call us on 0330 660 0790 and we would be happy to help. Thanks, Kay @ M6toll
M6toll ããã®åç
Hi Andrew We're sorry that you didn't think M6toll was worth it for you. We really appreciate your feedback on value and your comments will be noted.
If you'd like us to help with anything else, you can contact us at customer.services@m6toll.co.uk or call us on 0330 660 0790 and we would be happy to help. Thanks, Kay @ M6toll
Fine for vehicle being delivered on the back of a transporter
I have been sent a fine for a vehicle.that was been transferred to Edinburgh on the back of a transporter . I purchased the vehicle the following day. The vehicle i purchased was a.non runner having been off the road for 4 years
2026幎7æ10æ¥
M6toll ããã®åç
H Jim, thanks for your review. I am sorry that this has happened. I can see that my coleague has conatcted you on the 10th of July and imediately cancelled all of the charges.
Should you require anything else, please do not hesitate to get in contact Kay@M6toll
Does what it says on the site!
Read their site menu, found relevant info sent message - auto bit then another auto message came in reply; then a personalised human message arrived explained in full next portion of events! Alls cool!
2026幎7æ10æ¥
M6toll ããã®åç
Hi Peter, thanks so much for your positive comments. Please do not hesitate to reach out, should you need anything further. Kay@M6toll
I needed confirmation and assuranceâŠ
I needed confirmation and assurance about our Motorbility Pass and dates. The agent was very helpful and I was completely happy with her response.
2026幎7æ16æ¥
M6toll ããã®åç
Hi Steve, thanks so much for your positive comments regarding the team. Please do not hesitate to reach out, should you need anything further. Kay@M6toll
Acted promptly on my query and resolvedâŠ
Acted promptly on my query and resolved quickly no
2026幎7æ15æ¥
M6toll ããã®åç
Hi , thanks so much for your positive comments . Please do not hesitate to reach out, should you need anything further. Kay@M6toll
Ridiculous pricing
The charge for a single car is just ridiculous now.... I mean, if the road guaranteed say a 30 or 40 minute journey reduction, maybe I'd pull the trigger, but the reality is, Google Maps more often than not shows only a 10 minute saving - and sometimes even none at all! This is on a 4 or 5 hour journey, so I rarely bother with it at all now. They should seriously look at dynamic pricing imho, might earn
more!
2026幎7æ16æ¥
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M6toll ããã®åç
Hi Simon We're sorry that you didn't think M6toll was worth it for you. We really appreciate your feedback on value and your comments will be noted.
If you'd like us to help with anything else, you can contact us at customer.services@m6toll.co.uk or call us on 0330 660 0790 and we would be happy to help. Thanks, Kay @ M6toll
Inconsistent charges raging from £10 to £20 single trip
Inconsistent charges raging from £10 to £22 single journey. Standard reply saying the higher charges are correct and no way of appealing. We have a 7 seater not a HGV!
2026幎7æ15æ¥
M6toll ããã®åç
Hi Linda, thank you for your comments regrding the classification of your vehicle. I will ensure that these are passed on.
Please do not hesitate to reach out should you require further support Kay@M6toll
M6toll ããã®åç
Hi Sam, thanks for your review. I can see tht you made an error in entering the road and as a gesture of goodwill my colleague refunded 1 zone. If you would like to give further feedback on how this was not to your satsfaction, then please do reach out Kay@M6toll
M6toll ããã®åç
Hi Marilou, thanks so much for your positive comments regarding the team. Please do not hesitate to reach out, should you need anything further. Kay@M6toll
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