It was concerning to (eventually, after a delay) see an online receipt for £12 for our car to enter the M6 toll, only to discover from our bank statement that we had actually been charged £20.20... ãã£ãšèŠã
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Good communication and to be able to go through without me trying to reach, then getting out of the car, paying then trying to put my seatbelt on before the next person came through. Then watching the... ãã£ãšèŠã
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Canât believe that a licensed taxi has to pay £20. Then I contacted M6 Tolls to be told because itâs over a size thatâs chargeable. Not happy there should be some sort of concession for public servic... ãã£ãšèŠã
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You responded quickly to my refund request following closure of the Toll road on Sunday 16 August. But it would have been helpful to have known about the closure before joining the road and paying the... ãã£ãšèŠã
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The M6toll isnât just a road. Itâs a stress-busting, time-saving, congestion-free escape route. A gateway to gigs, a protector of business meetings, even a shortcut to your own bed. An M6-alternative that ensures everyone can reach their destination relaxed, recharged and ready for what lies around the next corner. Simply put, the M6toll is the most reliable and smart route through the Midlands and a sure-fire way of making lighter work of long journeys.
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Operations Centre, Express Way, Weeford, WS14 0PQ, Lichfield, è±åœ
- 03306600790
- customer.services@m6toll.co.uk
- m6toll.co.uk
3.6
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Great service from customer service IâŠ
Great service from customer service I made a mistake and emailed them to try sorting the issue out wich they promptly did putting my mind at ease
2026幎8æ18æ¥
M6toll ããã®åç
Hi David , thanks for your review and the positive comments regarding the service you received from the team. Please feel free to reach out, should you need any further support Kay@M6toll
Disabled discount
Many thanks to Colin who helped us with our disabled discount.
We were unsure if all was ok, but thanks to Colin all went well.
Very helpful and great service would recommend
2026幎8æ26æ¥
M6toll ããã®åç
Hi , and thanks for your review and the positive comments regarding the service you received from Colin. I will ensure that this fedback to him.
Please feel free to reach out, should you need any further support Kay@M6toll
Was overcharge with my car so i emailedâŠ
Was overcharge with my car so i emailed m6 toll and was resumed very quickly. Thanks. But your prices are very hight. ð
2026幎8æ18æ¥
M6toll ããã®åç
Hi Michael, thanks for your review and the positive comments regarding the service you received.
I have noted your comments regarding price and I will ensure this is fedback to the team.
Please feel free to reach out, should you need any further support Kay@M6toll
A very kind lady sorted out our problemâŠ
A very kind lady sorted out our problem quickly and efficiently
2026幎8æ25æ¥
M6toll ããã®åç
Hi Lesley, thanks for your review and the positive comments regarding the service you received. Please feel free to reach out, should you need any further support Kay@M6toll
I was really assisted when I ddnt hve money in my account and paid later
I was really assisted when I ddnt have no
2026幎8æ17æ¥
M6toll ããã®åç
Hi, thanks for your review and the positive comments regarding the service you received from th eteam in the lane. Please feel free to reach out, should you need any further support Kay@M6toll
Got diverted around onto m6 toll forâŠ
Got diverted around onto m6 toll for the time of 15mins stopping at a service station in that time charged over £17 with a penalty charge best bet of £90 after talking to the person on speaker telling me I have to got on and pay the charges after rip off,
2026幎8æ18æ¥
M6toll ããã®åç
Hi Syed, thanks for your review and the positive comments regarding the service you received. I have noted your comments regarding price and I will ensure these are passed to the team
Please feel free to reach out, should you need any further support Kay@M6toll
Card declined
My card didn't work and the helpline was very helpful, told me I'd get a notification and to pay then..amazing
2026幎8æ14æ¥
M6toll ããã®åç
Hi Suzanne, thanks for your review and the positive comments regarding the service you received from our team when you were in the lane. Please feel free to reach out, should you need any further support Kay@M6toll
M6toll ããã®åç
Hi Geoff thanks for your review and the positive comments regarding your use of the M6toll.
Please feel free to reach out, should you need any further support Kay@M6toll
I was explained in detail and my queryâŠ
I was explained in detail and my query was resolved
2026幎8æ17æ¥
M6toll ããã®åç
Hi Syed, thanks for your review and the positive comments regarding the service you received. Please feel free to reach out, should you need any further support Kay@M6toll
M6toll ããã®åç
Hi and thank you for your review. I can see that the card details provided for your refund did not match the ones we had against your journey, meaning we had to clarify the details before we could perform the refund. I believe that this is now been looked into for you. Please feel free to reach out, should you require anything furter. Kay@M6toll
Thank you to Steve Nicholls forâŠ
Thank you to Steve Nicholls for promptly arranging my Toll fee refund and managing my expectations as a result of M6 closure southbound on 15 Aug 2026.
2026幎8æ21æ¥
M6toll ããã®åç
Hi, thanks for your review and the positive comments regarding the service you received from Steve. I eill ensure that the feedback is passed on.
Please feel free to reach out, should you need any further support Kay@M6toll
I was sent this to review before all myâŠ
I was sent this to review before all my questions had been answered so can't really say
2026幎8æ24æ¥
M6toll ããã®åç
Hi Karenna, thanks for your review. I think the review invite was sent on the back of an email that was replied to on the 20th August. I can then see you have sent a further email on the 24th August and my colleague will look at this for you. Please feel free to reach out should you require anything further. Kay@M6toll
Made a mistake at the M6 toll booth.
Made a mistake at the M6 toll booth.. customer service was great... would keep using the M6 toll motorway
2026幎7æ16æ¥
M6toll ããã®åç
Hi Patrick, thanks for your review and the positive comments regarding the service you received. Please feel free to reach out, should you need any further support Kay@M6toll
M6toll ããã®åç
Hi Charlie , and thanks for your feedback. All toll revenue is used to operate, maintain, and improve the road, helping to ensure a safe and reliable journey for all users. Please feel free to reach out, should you require anything further. Kay@M6toll
My German bank card did not work and IâŠ
My German bank card did not work and I was given the opportunity to pay later, which worked so well for me.
2026幎8æ3æ¥
M6toll ããã®åç
Hi Godfrey thanks for your review and the positive comments regarding the service you received from our teams in the lane.
Please feel free to reach out, should you need any further support Kay@M6toll
Canât believe that a licensed taxi
Canât believe that a licensed taxi has to pay £20. Then I contacted M6 Tolls to be told because itâs over a size thatâs chargeable. Not happy there should be some sort of concession for public service vehicles.
Wonât be using M6 toll ever again. Daylight robbery.
2026幎8æ21æ¥
M6toll ããã®åç
Hi Peter, thanks for your review. The M6toll uses a different classification to that of the DVLA and your vehicle is a class 4 due to it's height.
Please do reach out should you need anything further. Kay@M6toll
Incorrectly charges you more thanâŠ
Incorrectly charges you more than double or nearly triple what should be charged.
Didn't return via the Toll as I dont trust it to correctly charge the correct fee
2026幎8æ7æ¥
M6toll ããã®åç
Hello, and thank you for your review. I am sorry that you were charged incorrectly for your journey. This cannot always be picked up whilst you are in the lane. If this has still not been resolved, then please do feel free to reach out to the team on 0330 660 0790. Thanks Kay@M6toll
Responded to my complaint quickly
2026幎8æ20æ¥
M6toll ããã®åç
Hi Stuart, thanks for your review and the positive comments regarding the service you received. Please feel free to reach out, should you need any further support Kay@M6toll
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